1086 IT Support jobs in Nairobi
Lead Desktop Support Engineer
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About us:
Network International is the largest Financial Technology company in the Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we have been growing in the direct-to-consumer card segment as well.
Our EVP:
At Network International, every second counts. As a leader in the fast-paced world of financial services, we thrive on innovation, agility, and the relentless pursuit of excellence.
We recognize industry trends, the dual nature of technological advancements, and the scarcity of top talent. This is why we prioritize investing in our people.
Here, you'll work alongside industry experts to solve complex problems and leverage cutting-edge technology to stay ahead of the competition.
We offer a culture where your skills are valued, your growth is prioritized, and your achievements are recognized—because winning isn't just our goal; it's our standard.
About the Job
:
The Lead Desktop Support Engineer will oversee and elevate our desktop support operations within our organization. The ideal candidate should possess strong leadership skills, technical expertise, and a customer-centric approach to deliver exceptional support services to our internal stakeholders. As the Lead Desktop Support Engineer, you will lead a team of desktop support engineers, manage escalated technical issues, and drive continuous improvement initiatives to optimize our desktop environment's performance and reliability.
Responsibilities:
- Lead and mentor a team of desktop support engineers, providing guidance, training, and performance feedback to ensure high-quality service delivery.
- Serve as the primary point of contact for escalated technical issues, complex troubleshooting scenarios, and critical incidents related to desktop systems, hardware, and software.
- Collaborate with cross-functional teams, including IT infrastructure, security, and application support, to address desktop-related issues and enhance system integrations and compatibility.
- Develop and implement desktop support policies, procedures, and best practices to streamline operations, improve service levels, and ensure compliance with regulatory requirements.
- Manage desktop hardware and software procurement, inventory, and lifecycle management processes, including vendor selection, licensing, and asset tracking.
- Evaluate and recommend desktop technologies, tools, and solutions to enhance user experience, productivity, and security in alignment with business objectives and industry trends.
- Conduct regular performance monitoring, capacity planning, and optimization of desktop infrastructure components, such as operating systems, endpoint security solutions, and productivity applications.
- Lead desktop deployment projects, upgrades, and migrations, coordinating with stakeholders to minimize disruptions and ensure successful implementation within defined timelines and budget constraints.
- Collaborate with the IT service desk to develop and maintain knowledge base articles, user guides, and training materials to empower end-users and promote self-service capabilities.
- Participate in IT governance meetings and incident response teams to represent desktop support interests and contribute to strategic decision-making processes.
- Any other duties as assigned by line manager.
Qualifications:
- Bachelor's degree in information technology, Computer Science, or a related field.
- 5+ years of experience in desktop support roles, including at least 2 years in a leadership or supervisory capacity, preferably in a fintech or financial services environment.
- Expertise in deploying, configuring, and troubleshooting desktop operating systems (Windows, macOS) and productivity software (Microsoft Office 365, collaboration tools).
- In-depth knowledge of desktop hardware components, peripherals, and enterprise-class endpoint management solutions (e.g. Intune).
- Familiarity with regulatory compliance requirements, security standards, and data protection practices relevant to the financial industry (e.g., PCI DSS, GDPR).
- Strong project management skills with experience leading desktop deployment, upgrade, and migration projects from inception to completion.
- Excellent communication, interpersonal, and leadership skills with the ability to collaborate effectively with technical and non-technical stakeholders at all levels of the organization.
- Proven ability to analyze complex technical issues, develop innovative solutions, and implement process improvements to enhance service delivery and operational efficiency.
- Industry certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation, or equivalent are highly desirable.
- Flexibility to work outside of regular business hours as needed for critical incidents, project deployments, or system maintenance activities.
Office Services Assistant
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Who You'll Work With
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.
In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.
When you join us, you will have:
- Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
- A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
- Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
- Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
Your Impact
As the Office Services Assistant, you will oversee daily office operations to ensure a clean, organized, and efficient work environment.
You will manage the office supplies inventory, placing orders as needed, and coordinate the maintenance and repair of office equipment and facilities. Your role will include assisting with scheduling meetings, appointments, and travel arrangements for staff, as well as handling incoming and outgoing correspondence, including emails, phone calls, and mail.
You will support HR functions such as onboarding new employees and maintaining employee records. Additionally, you will organize and coordinate company events, meetings, and conferences, while maintaining office policies and procedures to ensure compliance with company standards. Providing general administrative support to the team as required will also be a key part of your responsibilities.
Your Qualifications and Skills
- Bachelor's degree in Business Administration, Office Management, or a related field
- Proven experience as an Office Administrator, Office Manager, or similar role
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Attention to detail and problem-solving skills
- Knowledge of office management systems and procedures
- Excellent verbal and written communication skills
PROTOCOL ASSISTANT
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Org. Setting and Reporting
Responsibilities
The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the Director-General of UNON is the representative of the Secretary-General in Kenya. UNON supports programme implementation of the United Nations Environment Programme (UNEP), the United Nations Human Settlements Programme (UN-Habitat) and the Resident Coordination System (RCS) globally, as well as other UN offices in Kenya, by providing administrative, security, conference and information services ). This position is located in the United Nations Office at Nairobi (UNON), Central Support Services (CSS), Host Country Services Unit (HCSU). Under the supervision of the Manager, HCSU, the incumbent will be responsible for the following duties:
Competencies
Education
Job - Specific Qualification
Work Experience
Languages
Assessment
Special Notice
United Nations Considerations
No Fee
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Assistant Front Office Manager
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We are seeking a dynamic and highly motivated
Assistant Front Office Manager
to join our Front Office leadership team. The ideal candidate will be a seasoned professional with proven expertise in managing large-scale front office operations within the luxury hospitality sector, and a genuine passion for delivering exceptional guest experiences.
The Candidate
- A self-starter with exceptional leadership qualities, capable of inspiring and motivating a diverse team to deliver flawless service.
- Possesses a keen sense of
business acumen
, balancing guest satisfaction with operational efficiency and revenue optimization. - Demonstrates an innate ability to create memorable guest journeys, going above and beyond to anticipate needs and resolve challenges seamlessly.
- Tech-savvy and highly skilled with
Opera PMS, Reserve, and other front office systems
, ensuring smooth day-to-day operations and accurate reporting. - Naturally composed under pressure, with strong decision-making skills and the ability to handle guest concerns with professionalism and grace.
- Detail-oriented, hands-on, and passionate about cultivating a culture of excellence within the Front Office team.
Qualifications & Experience
- Minimum of
2 years' proven experience as an Assistant Front Office Manager
in a large-scale
luxury or five-star hotel operation
. - Strong track record of managing
front office operations
, including guest services, reservations, reception, concierge, and switchboard functions. - Deep understanding of
front office best practices, guest service standards, and financial performance metrics
. - Exceptional
communication and interpersonal skills
with the ability to foster strong relationships with guests, colleagues, and cross-functional teams. - Ability to
analyze and act on business performance data
, driving efficiencies and enhancing profitability without compromising guest experience. - Professional appearance and demeanor, embodying the values of a global brand.
- A degree or diploma in Hospitality Management (strongly preferred).
Administrative Assistant
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Impact Africa Consulting Limited is a multidisciplinary professional service and consultancy firm headquartered in Nairobi, Kenya, with offices in Lusaka, Zambia and a team of experts with diverse capability and experience across the Africa. Our services are Sustainability Advisory, Climate Advisory, Enterprise Support and Training and Capacity Building. We partner with businesses, investors, governments, and development partners to create sustainable value and enhance their contribution to sustainable development. We work with Private companies, Development Financial institutions, Foundations, Governments and Civil Societies, Local and international NGOs, and Multilateral/bilateral agencies, across diverse thematic areas.
We are seeking a highly organized, proactive, and professional Administrative Assistant to join our Kenya office located in Nairobi. The successful candidate will play a central role in managing day-to-day administrative functions, coordinating staff support, and ensuring efficient office operations. This position requires excellent organizational skills, attention to detail, and a strong passion for people, sustainability, and writing.
Key Responsibilities
· Maintain a well-functioning office environment by managing supplies, utilities, and administrative records.
· Coordinate internal communications, support welfare activities, and foster positive workplace culture.
· Assist in preparing RFQs and pre-qualification submissions, manage documentation, and ensure timely support to the business development and project implementation teams.
· Plan and manage travel itineraries, hotel reservations, transport, and event logistics.
· Track and renew company licenses, statutory registrations, and certifications.
· Prepare agendas, record accurate minutes, and circulate action points from staff and management meetings.
· Write and edit content for the company's weekly newsletter, internal updates, and sustainability-focused communication, ensuring alignment with IACL's brand.
· Handle petty cash, maintain supporting records, and ensure accurate system entries.
· Communicate organizational policies to staff and ensure compliance with guidance from the Finance & Admin Manager.
· Keep staff files, administrative records, and both physical and digital archives updated and secure.
· Facilitate new staff induction, ensuring smooth integration into organizational culture and systems.
· Act as the first point of contact for visitors and clients, providing professional representation of IACL.
· Ensure that internal and external communications reflect IACL's vision, values, and sustainability focus.
Minimum requirements
· Degree in Business Administration, Business Management, Communications, Public Relations, or a related field from a reputable learning institution.
· Minimum of 3 years' experience in a similar role, preferably in a service or consultancy related industry.
· Strong organizational, multitasking, and digital task management skills.
· Excellent written and verbal communication skills, including content development and reporting.
· Strong organizational, multitasking, and digital task management skills.
· High integrity and proven ability to handle confidential information discreetly.
· Proficiency in MS Office Suite and familiarity with tools such as Canva, Buffer, or similar.
Employment policy and application
Impact Africa Consulting Limited is an equal opportunity employer. We are committed to providing a fair, transparent, and inclusive workplace where all individuals have the opportunity to thrive. Recruitment, selection, and employment decisions are based solely on qualifications, merit, and organizational needs. We do not discriminate on the basis of gender, age, disability, ethnicity, religion, or any other status.
We also promote work-life balance, continuous professional development, and a safe working environment that reflects our values of integrity, respect, and sustainability.
Interested candidates are invited to submit a CV and a concise cover letter outlining their suitability for the role. Applications should be via the link below no later than 12th September 2025, at 5PM EAT. Please note that submissions via email or any other form will not be accepted. Only shortlisted candidates will be contacted for the next stage of the recruitment process.
Programme Management Assistant, G6
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Org. Setting and Reporting
Responsibilities
The United Nations Human Settlements Programme (UN-Habitat) is mandated by the UN General Assembly to promote socially and environmentally sustainable towns and cities. UN-Habitat is the focal point for all urbanization and human settlement matters within the UN system. UN-Habitat works with partners to build inclusive, safe, resilient and sustainable cities and communities. UN-Habitat promotes urbanization as a positive transformative force for people and communities, reducing inequality, discrimination and poverty. This position is located in the Office of the Executive Director. Under the direct supervision of the Programme Management Officer in the Office of the Executive Director and Regional Programme Division, the incumbent will be responsible for the following duties:
Competencies
Education
Job - Specific Qualification
Work Experience
Languages
Assessment
Special Notice
United Nations Considerations
No Fee
Apply Now
Office Administration Assistant
Posted today
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Job Description
About Skillmind Software:
Skillmind Software is a leading technology company specializing in HR, Payroll, ERP, and Business Automation systems. We are a fast-paced organization serving clients across Africa, India, and the Middle East, with a team of developers, project managers, and business professionals working collaboratively to deliver world-class software products.
We are looking for a dynamic
Office Administration Assistant
who can provide efficient administrative, clerical, and coordination support to our operations. The ideal candidate should have prior experience working in a busy corporate environment — preferably in the software or technology industry — and should possess strong communication, organizational, and multitasking skills.
Role Overview:
The Office Administration Assistant will be responsible for ensuring smooth day-to-day operations of the office. This includes managing documentation, correspondence, scheduling, procurement coordination, petty cash handling, and supporting management and project teams. The role requires a proactive individual who can independently manage multiple priorities while maintaining a high level of professionalism and confidentiality.
Key Responsibilities:
Administrative & Office Management
- Manage day-to-day office operations and ensure a well-organized working environment
- Maintain cleanliness, orderliness, and readiness of office facilities and equipment
- Handle office supply inventory, vendor coordination, and procurement follow-ups
- Oversee office maintenance, repairs, and logistics support for internal and external activities
- Coordinate with housekeeping, IT support, and security to ensure efficient functioning of the office
Documentation & Communication
- Draft, proofread, and format correspondence, reports, memos, and company documents
- Maintain both digital and physical filing systems for company records and project documentation
- Manage incoming and outgoing correspondence (letters, parcels, official emails)
- Ensure timely internal communication between departments and management
- Prepare meeting notes, minutes, and follow up on assigned action items
Front Office & Liaison Activities
- Act as the first point of contact for visitors, clients, and vendors
- Handle phone calls, schedule appointments, and coordinate meetings for management
- Liaise with clients, service providers, and partners professionally and promptly
- Facilitate travel arrangements, hotel bookings, and logistics for team members or visiting clients
- Support HR in onboarding new employees and coordinating office orientation
Petty Cash & Finance Support
- Manage petty cash transactions and maintain accurate records
- Prepare expense reports, payment vouchers, and reconciliations
- Coordinate with the accounts team to ensure timely submission of expense claims and receipts
- Support procurement and invoice tracking as needed
Team Coordination & Support
- Assist management and project teams with scheduling, documentation, and logistical support
- Follow up on pending tasks, deadlines, and communications across departments
- Maintain a staff attendance register and update leave records where required
- Support event planning, staff meetings, and internal communication activities
- Help in coordinating project or client-related documentation as per company standards
Compliance & Confidentiality
- Ensure proper document control and adherence to company policies and procedures
- Maintain confidentiality of sensitive business and personnel information
- Support administrative compliance with audits, licensing renewals, and statutory filings
Required Skills & Experience:
- Diploma or Bachelor's degree in Business Administration, Office Management, or a related field
- Minimum 3–5 years of experience as an Office Administrator, Administrative Assistant, or similar role (experience in a software or IT company is an added advantage)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace tools
- Excellent written and verbal communication skills
- Strong organizational, multitasking, and time management abilities
- Good understanding of record keeping, document filing, and correspondence management
- Experience in managing petty cash, vendor payments, and procurement support
- Familiarity with using CRM or ERP systems for basic administrative functions
- Professional demeanor with the ability to handle clients, vendors, and senior management efficiently
- Ability to prioritize and handle multiple assignments with minimal supervision
- Integrity, discretion, and reliability in managing confidential company information
Preferred / Nice-to-Have:
- Experience working in a fast-paced, technology-driven environment
- Knowledge of project documentation and technical file organization
- Basic understanding of HR coordination and employee engagement support
- Exposure to digital office tools such as Slack, Asana, or JIRA
- Experience with inventory or facility management software
Personal Attributes:
- Highly organized and detail-oriented
- Excellent interpersonal and customer service skills
- Proactive and resourceful with a "get things done" attitude
- Polite, professional, and calm under pressure
- Team player with a positive outlook and willingness to assist colleagues
- Reliable, disciplined, and punctual
Reporting & Team Structure:
- Reports to: Office Manager / Operations Director / CEO (as assigned)
- Works closely with: HR, Finance, Projects, and Technical Teams
What We Offer:
- Competitive salary and performance-based incentives
- Professional working environment with exposure to the software industry
- Opportunities for skill growth and development
- Supportive, collaborative, and innovation-driven culture
Join Skillmind Software and be part of a dynamic environment where you'll play a key role in ensuring smooth operations, communication flow, and coordination that keeps our growing team and projects running efficiently.
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Assistant Technical Analyst
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Job Description/Requirements
- Review Invitations to Bid (ITBs) and extract key project data from bid documents.
- Enter and maintain accurate project details in Salesforce.
- Analyse documents to identify project requirements.
- Validate and cross-check bid data for accuracy before submission.
- Build and optimize Excel-based tools (including macros) to streamline workflows.
- Support the sales team by preparing and validating 5–10 project bids per day
- Bachelor's degree in Engineering, Computer Science, or another quantitative/technical field.
- 4 years of experience with technical, construction-related, or financial documents preferred
- Strong proficiency in Excel (macros, advanced formulas, data management).
- Analytical thinker
- Attention to detail and problem-solving skills.
- Familiarity with Salesforce or other CRM/project management tools is a plus.
- Strong English communication skills, written and verbal.
Administrative Assistant
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Company Description
PalamaCare Limited specializes in the manufacturing of high-quality personal hygiene products, sanitizers, soaps, and liquid detergents for industrial and household use. Our commitment is to provide products that adhere to the highest standards of quality and effectiveness. We aim to improve hygiene practices in both professional and domestic settings.
Role Description
This is a full-time on-site role for an Administrative Assistant located in Nairobi County, Kenya. The Administrative Assistant will be responsible for handling daily administrative tasks, including clerical duties, phone communication, and executive support. The role involves managing schedules, coordinating meetings, and ensuring efficient office operations.
Qualifications
- Administrative Assistance and Executive Administrative Assistance skills
- Phone Etiquette and Communication skills
- Clerical Skills
- Quickbooks or Tally experience
- Proficiency in office software (e.g., Microsoft Office)
- Excellent organizational and time-management skills
- Ability to work independently and collaboratively
- Previous experience in a similar role is a plus
- Bachelor's degree in Business Administration, Management, or related field is preferred
- Other duties as they may arise
Remote Administrative Assistant - Executive Support
Posted 19 days ago
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Responsibilities:
- Manage complex calendars and schedule meetings for executives.
- Coordinate domestic and international travel arrangements, including flights, accommodation, and itineraries.
- Prepare meeting agendas, take minutes, and track action items.
- Draft, proofread, and edit correspondence, presentations, and reports.
- Screen and prioritize incoming communications (emails, phone calls).
- Manage expense reporting and reconciliation.
- Organize and maintain electronic and physical filing systems.
- Conduct research and prepare summaries on various topics as needed.
- Provide general administrative support and assist with special projects.
- Liaise with internal and external stakeholders on behalf of executives.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3-5 years of experience as an administrative assistant or executive assistant.
- Proven experience providing remote executive support.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with virtual meeting platforms (Zoom, Microsoft Teams).
- Excellent organizational and time-management skills.
- Strong written and verbal communication skills.
- High level of discretion and confidentiality.
- Ability to work independently and proactively.
- Tech-savvy with a willingness to learn new tools.