7 jobs in Hyatt Regency Nairobi Westlands

We are seeking a commercially astute, highly driven
Events Manager — MICE
to lead and grow our Meetings, Incentives, Conferences & Events business. The perfect candidate is a self-starter with a proven track record in luxury hotel MICE sales, deep knowledge of the Kenyan events market, and the ability to build a large corporate client portfolio quickly. This person will combine strategic sales thinking, exceptional client service, and operational know-how to deliver outstanding events and consistent revenue growth.

Key responsibilities

• Own the hotel's MICE sales pipeline and deliver against revenue, occupancy and profit targets for the events segment.
• Proactively identify, qualify and close new corporate, association, NGO and government accounts; convert RFPs into signed business.
• Build and maintain a large, high-value client portfolio through targeted prospecting, networking, cold outreach and relationship management.
• Prepare competitive proposals, negotiate commercial terms and close contracts while protecting hotel profitability and standards.
• Work closely with Banqueting, Food & Beverage, Operations and Front Office teams to ensure flawless event delivery and exceptional guest experience.
• Manage end-to-end event coordination for key accounts — pre-event planning, on-site execution, post-event follow up and billing reconciliation.
• Analyse market trends, competitor activity and customer feedback to shape the MICE sales strategy and promotional plans.
• Maintain accurate CRM records, produce reliable forecasts, pipeline reports and weekly/monthly performance analysis.
• Represent the hotel at industry events, trade shows and local business networks; lead site inspections and client site visits.
• Train and mentor MICE sales coordinators; lead by example on sales activity and client servicing standards.
• Ensure compliance with internal policies, health & safety, and local regulatory requirements for events.

Candidate profile

• Proven track record
  of closing and growing MICE business in luxury hotel environments.
• Minimum 2 years' experience
  as a
  MICE Manager
  within a large luxury hotel operation.
• Deep, current understanding of the
  Kenyan events sales market
  , key corporate sectors, association circuits, NGO and government buying behaviours.
• Demonstrated ability to
  build a large corporate client portfolio in a short period
  and convert prospects into repeat business.
• Strong
  business acumen
  — commercial mindset, contract savvy, margin protection and pricing discipline.
• Self-starter attitude: proactive, driven, resilient and able to perform under pressure.
• Exceptional interpersonal and presentation skills — persuasive negotiator with polished client-facing presence.
• Excellent organisational skills with the ability to multi-task and manage simultaneous, complex events.
• Collaborative leader who can work cross-functionally and motivate a small team.
• Fluent in English; Swahili and other local languages an advantage.
• Able and willing to work flexible hours, including evenings and weekends, and to attend off-site events.

Qualifications & technical skills

• Bachelor's degree in Hospitality Management, Business, Marketing, Events Management or related field preferred.
• Professional event/hospitality certification advantageous (e.g., CMP, CEM).
• Proven experience with CRM and RFP management tools (Cvent, Delphi, Salesforce or similar) and MS Office.
• Strong analytical ability to forecast, set targets and report performance.
• Knowledge of venue logistics, AV basics, F&B configuration, contract clauses and event budgeting.

Success measures (KPIs)

• MICE revenue vs target and year-on-year growth.
• Number of new corporate accounts secured and size of portfolio growth.
• RFP conversion rate and average event value.
• Repeat business / client retention rate.
• Client satisfaction (post-event feedback) and operational delivery metrics.
• Accuracy of sales forecasting and pipeline health.

Summary

We are seeking an energetic, driven and highly organized
Assistant MICE Manager
to join our dynamic Events Sales & Marketing team. The ideal candidate will take the lead in driving Meetings, Incentives, Conferences, and Exhibitions (MICE) business by leveraging their deep understanding of the Kenyan events and corporate sales landscape. This role is instrumental in positioning our hotel as the premier destination for business events, conferences, and corporate functions in the region.

As a key contributor to our commercial success, the Assistant MICE Manager will focus on cultivating strong client relationships, securing high-value events, and achieving targeted revenue goals — all while delivering a seamless experience that reflects our global brand standards.

Key Responsibilities:

• Develop and execute a proactive sales strategy to grow the MICE segment, aligned with the hotel's overall business goals.
• Cultivate, manage, and grow a robust portfolio of corporate, government, and industry clients to secure new and repeat business.
• Collaborate closely with the Events, Revenue, and Operational teams to ensure flawless execution of MICE events from initial inquiry to post-event feedback.
• Prepare compelling proposals, negotiate contracts, and close business in a timely and strategic manner.
• Analyze market trends, competitor activity, and client feedback to refine approaches and uncover new opportunities.
• Represent the hotel at local and international MICE-related trade shows, exhibitions, and networking events.
• Maintain accurate records of all client interactions, bookings, and sales pipeline activity using the hotel's CRM system.

Qualifications

To excel in this role, you should embody the following qualifications and attributes:

• Qualifications & Experience:
• Minimum 2 years of experience as an
  Assistant MICE Manager
  or
  MICE Manager
  in a large luxury hotel or hospitality group.
• Proven track record in exceeding sales targets and growing the MICE segment, preferably within the Kenyan market.
• Strong understanding of corporate event planning processes, contract negotiation, and event logistics.
• Demonstrated ability to build and convert a MICE-focused client base within a short period.
• Bachelor's degree in Hospitality, Sales, Marketing, or related field is preferred.
• Familiarity with sales systems and CRM platforms such as Envision and Opera is a plus.

Join us and be part of a globally renowned luxury property that values innovation, growth, and exceptional service delivery. If you are passionate about Events sales, driven to succeed, and ready to make a significant impact in the MICE segment, we invite you to apply.

We are seeking a dynamic and highly experienced
Front Office Manager
to join our Front Office team in a world-class, five-star hotel environment. The ideal candidate will be a proven leader with a passion for delivering exceptional guest experiences while driving operational excellence in all aspects of the Front Office.

The Candidate:

• A confident, guest-focused professional with a natural ability to create memorable experiences and inspire a culture of hospitality excellence.
• A results-oriented leader with a
  minimum of 2 years' experience as a Front Office Manager
  in a large, luxury hotel operation.
• A strong business acumen with the ability to analyze performance, optimize resources, and contribute to revenue and profitability goals.
• A
  deep understanding of front office operations
  , including superior knowledge and hands-on expertise with systems such as
  Opera, Reserve, and related technologies
  .
• A
  self-starter
  who thrives in a fast-paced, demanding environment and demonstrates the initiative to anticipate challenges and act decisively.
• Skilled at managing, coaching, and developing a diverse team to deliver consistent, seamless, and outstanding guest service at all times.
• A polished communicator with strong interpersonal and problem-solving skills, capable of building trust and collaboration across all hotel departments.
• Hyatt experience or prior exposure to global luxury hotel chains will be considered a significant advantage.

Qualifications & Requirements:

• Bachelor's degree in Hospitality Management or a related field preferred.
• At least
  2 years' proven track record as a Front Office Manager
  in a luxury five-star property with high guest volumes.
• Extensive knowledge of
  front office procedures, systems, and technology platforms
  (Opera PMS expertise is a must).
• Demonstrated ability to lead with confidence, mentor teams, and resolve complex guest situations with poise and professionalism.
• Strong financial and analytical skills with the ability to forecast, budget, and control costs effectively.
• Exceptional organizational skills, attention to detail, and the ability to balance multiple priorities seamlessly.
• Flexibility to work varied schedules, including weekends and holidays, as the role demands.

This is an outstanding opportunity for a seasoned hospitality leader with a track record of success in luxury hotel operations. If you are passionate about creating flawless guest journeys while driving team excellence, we would love to hear from you.

We're seeking an exceptional Marketing & Communications Manager to lead our marketing department and drive demand across leisure, corporate and events business. The perfect candidate is a strategic, hands-on marketer with a proven track record in luxury hotel operations and global-brand environments, who combines creativity with commercial discipline to deliver measurable revenue growth. They are a self-starter, driven and passionate about creating outstanding guest experiences and consistently meeting or exceeding targets.

Key responsibilities

• Own the hotel marketing & communications strategy — develop, plan and execute integrated campaigns (brand, digital, PR, CRM, MICE and F&B) that drive traffic, conversions and incremental revenue.
• Translate global brand standards into locally relevant campaigns while protecting brand integrity and ensuring consistency across all touchpoints.
• Lead content creation and creative direction (social, web, email, collateral, photography/videography), working with in-house and agency partners.
• Manage digital marketing: website, SEO/SEM, paid social, programmatic and OTA partnerships to maximize direct bookings and lower acquisition costs.
• Run CRM, loyalty and database marketing initiatives — segmentation, lifecycle campaigns, upsell/cross-sell, and measurable conversion flows.
• Oversee PR and media relations; secure and amplify earned media, influencer partnerships and editorial coverage in both local and international markets.
• Align closely with Revenue Management and Sales to ensure marketing activity supports revenue targets (ADR, occupancy, RevPAR) and group/banquet bookings.
• Prepare monthly and campaign performance reports with actionable insights and ROI analysis.
• Manage the marketing budget, negotiate with vendors, and ensure cost-effective delivery of campaigns.
• Lead, mentor and develop the marketing team; set clear objectives, KPIs and drive a culture of creativity + accountability.
• Ensure all marketing activity complies with local regulations and company policies.

The candidate

• Minimum requirement:
  At least
  2 years' experience
  serving as an
  Assistant Marketing & Communications Manager
  or
  Marketing Communications Manager
  in a
  large luxury hotel operation
  (global brand experience strongly preferred).
• Demonstrable track record of planning and delivering integrated campaigns that materially increased traffic and revenues for a hotel or hospitality brand.
• Deep understanding of the Kenyan market and regional demand drivers, coupled with a global outlook and experience translating international brand strategy into local activations.
• Commercially savvy and data-driven — able to link marketing activities directly to revenue and KPIs.
• A hands-on leader: able to write briefs, review creative, set media buys, and execute when needed.
• Self-starter with excellent stakeholder management — comfortable working with Sales, Revenue, F&B, Events, Operations and external agencies.
• Exceptional written and verbal communication skills; ability to present to senior leaders and external partners.
• Passion for hospitality and creating exceptional guest experiences.

Essential qualifications & skills

• Degree in Marketing, Communications, Hospitality Management, Business or related field (or equivalent experience).
• Minimum 2 years
  in the specified assistant/manager roles within luxury hotel operations (required).
• Proven experience with digital marketing tools (Google Analytics, Google Ads, Meta Business Manager), CRM platforms (e.g., Cendyn, Revinate or equivalent), CMS familiarity, and experience briefing creative agencies.
• Strong analytical skills — comfortable extracting insights from campaign data and making fast, revenue-oriented decisions.
• Proficient in Microsoft Office; Adobe Creative Suite or demonstrable experience directing creative teams.
• Demonstrable experience working with global brand guidelines and coordinating with regional/global marketing teams.

Core competencies & behaviours

• Strategic thinker with a bias for action.
• ROI-focused and accountable — sets measurable goals and delivers.
• Creative leader who can inspire teams and partners.
• Excellent project and budget management.
• Collaborative and adaptable in a fast-paced hotel environment.
• Resilient — able to manage multiple priorities and tight deadlines.

KPIs & measures of success

• Year-on-year incremental revenue attributable to marketing (rooms, F&B, events).
• Direct channel growth and reduced OTA dependency (direct bookings %).
• Campaign ROI, cost-per-acquisition (CPA) and conversion rates.
• Digital engagement (website traffic, email open/click rates, social growth and engagement).
• Lead generation and conversion for MICE & groups.
• PR/earned media reach and sentiment.

We are seeking a passionate, talented, and dynamic
Sous Chef
to join our Culinary team and support the daily operations of our All Day Dining Restaurant. This role is key to ensuring consistency, excellence, and creativity in every dish we serve, while leading a team that embodies our brand's commitment to delivering world-class dining experiences.

The Candidate

Experienced culinary professional with a proven track record of success in luxury hotel kitchens. He or she will be highly skilled in menu development, food presentation, and quality assurance, while also bringing innovation, flair, and creativity to elevate the dining experience. The candidate will be a natural leader who can inspire and motivate colleagues, manage schedules effectively, and ensure smooth kitchen operations even during peak service periods.

Qualifications & Requirements

• Minimum of
  2 years' experience as a Sous Chef
  in a large luxury hotel operation, preferably within a five-star environment.
• Strong background in
  culinary principles, modern cooking techniques, and international cuisine trends
  .
• Demonstrated
  leadership and people management skills
  with the ability to coach, mentor, and develop a diverse culinary team.
• Proven ability to
  design, innovate, and elevate menus
  , ensuring alignment with guest preferences and seasonal availability.
• Excellent organizational skills with the ability to manage
  schedules, workflows, and operational efficiencies
  .
• Passionate about creating
  memorable guest experiences
  through food, presentation, and service excellence.
• Strong commitment to
  hygiene, safety, and sustainability standards
  in line with global best practices.
• Ability to thrive under pressure and maintain
  consistency in quality
  during high-volume operations.

We are seeking a dynamic and highly motivated
Assistant Front Office Manager
to join our Front Office leadership team. The ideal candidate will be a seasoned professional with proven expertise in managing large-scale front office operations within the luxury hospitality sector, and a genuine passion for delivering exceptional guest experiences.

The Candidate

• A self-starter with exceptional leadership qualities, capable of inspiring and motivating a diverse team to deliver flawless service.
• Possesses a keen sense of
  business acumen
  , balancing guest satisfaction with operational efficiency and revenue optimization.
• Demonstrates an innate ability to create memorable guest journeys, going above and beyond to anticipate needs and resolve challenges seamlessly.
• Tech-savvy and highly skilled with
  Opera PMS, Reserve, and other front office systems
  , ensuring smooth day-to-day operations and accurate reporting.
• Naturally composed under pressure, with strong decision-making skills and the ability to handle guest concerns with professionalism and grace.
• Detail-oriented, hands-on, and passionate about cultivating a culture of excellence within the Front Office team.

Qualifications & Experience

• Minimum of
  2 years' proven experience as an Assistant Front Office Manager
  in a large-scale
  luxury or five-star hotel operation
  .
• Strong track record of managing
  front office operations
  , including guest services, reservations, reception, concierge, and switchboard functions.
• Deep understanding of
  front office best practices, guest service standards, and financial performance metrics
  .
• Exceptional
  communication and interpersonal skills
  with the ability to foster strong relationships with guests, colleagues, and cross-functional teams.
• Ability to
  analyze and act on business performance data
  , driving efficiencies and enhancing profitability without compromising guest experience.
• Professional appearance and demeanor, embodying the values of a global brand.
• A degree or diploma in Hospitality Management (strongly preferred).