908 E Commerce Operations Lead Remote jobs in Kenya

• Develop and implement strategic plans to optimize e-commerce operations, including website performance, order fulfillment, and returns processing.
• Manage and analyze key performance indicators (KPIs) such as conversion rates, average order value, customer acquisition cost, and customer lifetime value.
• Oversee inventory management, ensuring optimal stock levels across multiple distribution channels and minimizing stockouts or overstock situations.
• Collaborate with the marketing team to align operational capabilities with promotional campaigns and product launches.
• Streamline the order fulfillment process, working closely with logistics partners to ensure timely and accurate delivery.
• Implement and monitor customer service policies and procedures to ensure high levels of customer satisfaction.
• Identify and leverage technology solutions to automate processes, improve efficiency, and enhance the customer journey.
• Conduct A/B testing and data analysis to drive continuous improvement in website user experience and checkout flow.
• Manage relationships with third-party vendors, suppliers, and logistics providers.
• Lead and mentor a remote team of e-commerce specialists, fostering a culture of innovation and accountability.

• Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field. An MBA is a plus.
• Minimum of 7 years of experience in e-commerce operations, with a strong focus on online retail management.
• Proven experience in managing large-scale online retail operations and cross-functional teams.
• Expertise in e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related tools.
• Strong understanding of supply chain and logistics management principles.
• Excellent analytical skills with the ability to interpret complex data and translate it into actionable strategies.
• Demonstrated success in improving conversion rates and customer satisfaction in an online environment.
• Exceptional leadership, communication, and project management skills.
• Proficiency in using web analytics tools (e.g., Google Analytics) and CRM systems.
• Ability to thrive in a fast-paced, remote work environment and manage multiple projects simultaneously.
• A proactive and problem-solving mindset.

• Develop and execute a comprehensive e-commerce strategy to drive online sales growth.
• Manage and optimize all aspects of the e-commerce platform, including website design, user experience, and conversion rates.
• Oversee inventory management, order fulfillment, and logistics to ensure timely and accurate delivery.
• Lead and mentor the e-commerce operations team, fostering a collaborative and high-performance culture.
• Implement and monitor key performance indicators (KPIs) to track website traffic, sales, conversion rates, customer satisfaction, and operational efficiency.
• Manage relationships with third-party logistics providers, payment gateways, and other e-commerce vendors.
• Analyze customer data and market trends to identify new opportunities and areas for improvement.
• Develop and manage the e-commerce budget, ensuring cost-effectiveness and ROI.
• Ensure seamless integration of e-commerce platforms with other business systems (e.g., ERP, CRM).
• Stay current with e-commerce best practices, emerging technologies, and competitive landscape.
• Drive initiatives to improve customer retention and loyalty through personalized marketing and exceptional service.
• Troubleshoot and resolve any operational issues that may arise, ensuring minimal disruption to customers.

Company Description

Wambugu International is a caring, trusted, and innovative real estate agency in Nairobi, Kenya, specializing in helping clients buy, rent, invest in homes and plots. We have recently launched
Marketing services
to help startups, real estate agents, estate companies, landlords and investors build powerful online identities through development of modern, high-performance websites that drive visibility, credibility, and sales.

Role Description

We're looking for a
Marketing Executive
passionate about selling
website design and development services
. The ideal candidate is results-driven, tech-savvy, and confident in presenting web solutions that meet clients' business goals.

Key Responsibilities

• Generate leads and close deals for website design and redesign projects.
• Pitch customized web packages to clients based on their brand and business size.
• Conduct online and in-person product demos and presentations.
• Collaborate with the design and development teams to ensure timely project delivery
• Track and report performance using CRM tools.
• Stay up-to-date with web trends, CMS tools, and competitors' offerings.

Qualifications

• 2+ years' experience in sales or marketing.
• Strong understanding of websites, domains, hosting, CMS (WordPress), and SEO basics.
• Excellent communication and presentation skills.
• Proven ability to meet or exceed monthly sales targets.
• Self-driven, ambitious, and good at relationship building.

What We Offer

• Competitive salary + commissions per website sale
• Clear growth path into senior management
• Continuous training in digital marketing and web technologies
• Flexible working options (office or remote)

How to Apply

Send your CV and a short cover letter to

• Oversee the day-to-day operations of the online store, ensuring a seamless customer journey.
• Manage product listings, descriptions, pricing, and visual merchandising to maximize sales and conversions.
• Monitor and manage inventory levels, coordinating with suppliers and fulfillment teams to ensure stock availability.
• Develop and implement strategies to drive website traffic, increase sales, and improve customer acquisition and retention.
• Analyze sales data, website analytics, and customer feedback to identify trends, opportunities, and areas for improvement.
• Manage online marketing campaigns, including SEO, SEM, social media, and email marketing, to promote products and engage customers.
• Ensure excellent customer service is provided across all online touchpoints, handling inquiries and resolving issues efficiently.
• Stay up-to-date with e-commerce trends, best practices, and emerging technologies.
• Collaborate with marketing, IT, and customer support teams to achieve business objectives.
• Manage the online store's budget and track key performance indicators (KPIs).
• Ensure the website is technically sound, user-friendly, and visually appealing.

• Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.
• Minimum of 3-5 years of experience in e-commerce management or a similar online retail role.
• Proven success in driving online sales growth and managing e-commerce platforms.
• Strong understanding of digital marketing channels (SEO, SEM, social media, email marketing).
• Proficiency with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and analytics tools (e.g., Google Analytics).
• Excellent analytical, problem-solving, and project management skills.
• Strong communication, interpersonal, and leadership skills.
• Ability to work independently and as part of a team in a hybrid work environment.
• Creative and strategic thinker with a customer-centric approach.
• Experience with inventory management and fulfillment processes.

• Develop and execute comprehensive digital marketing strategies across multiple channels including SEO, SEM, social media, email, and content marketing.
• Oversee the day-to-day operations and strategic growth of the e-commerce platform.
• Drive customer acquisition and retention through targeted campaigns and personalized experiences.
• Manage social media presence, engage with the community, and develop strategies for follower growth and brand advocacy.
• Analyze website traffic, user behavior, and campaign performance using tools like Google Analytics, and translate insights into actionable recommendations.
• Lead and mentor the digital marketing team, fostering a high-performance culture.
• Manage the digital marketing budget, ensuring optimal allocation of resources and maximizing ROI.
• Collaborate with cross-functional teams to ensure brand consistency and deliver integrated customer experiences.
• Stay abreast of digital marketing trends, emerging technologies, and best practices.

• Bachelor's degree in Marketing, Business, Communications, or a related field; Master's degree preferred.
• Minimum of 7 years of progressive experience in digital marketing and e-commerce.
• Proven success in developing and executing data-driven digital marketing strategies that drive measurable results.
• Expertise in SEO, SEM, PPC advertising, social media marketing, email marketing, and content strategy.
• Strong understanding of e-commerce platforms, online merchandising, and conversion rate optimization.
• Proficiency with digital marketing analytics tools (e.g., Google Analytics, Adobe Analytics) and CRM systems.
• Excellent leadership, communication, and project management skills.
• Experience managing a marketing budget and reporting on key performance indicators (KPIs).
• Demonstrated ability to thrive in a fast-paced, dynamic environment.

Role Overview

The Online Sales Associate is responsible for driving online sales of Sokoxtra's products/services by engaging with customers over digital channels, handling inquiries, managing orders, and ensuring a high level of customer satisfaction. This person works closely with marketing, logistics, and customer service teams to deliver on sales targets and build strong long-term relationships with customers.

Key Responsibilities

• Respond to online customer inquiries via email, live chat, social media, etc., in a timely, friendly and professional manner.
• Educate customers on product features, pricing, promotions, and policies.
• Assist customers through the buying process—guiding them from product selection through checkout and payment.
• Upsell/cross-sell complementary products or services.
• Monitor online orders, follow up on delivery and order issues, and coordinate with fulfillment/logistics to ensure smooth delivery.
• Track sales leads, follow up on abandoned carts, and help recover sales.
• Maintain accurate records of sales, customer contacts, and feedback; prepare periodic reports on sales performance, customer issues, and market insights.
• Stay up to date with Sokoxtra's product catalog, promotions, competitor offerings, industry trends.
• Provide excellent post-sales support including returns, exchanges, refunds, and customer satisfaction checks.

Required Skills & Qualifications

• Proven experience in online sales, e-commerce, or customer service roles.
• Strong communication skills (written & verbal).
• Good organizational skills, ability to multitask (e.g. managing multiple customer conversations, orders, etc.).
• Comfort with digital tools: email, chat, CRM or ticketing systems, social media messaging.
• Target-driven mindset with ability to meet or exceed sales KPIs.
• Problem-solving ability: handle customer complaints / logistical issues with composure.
• Basic knowledge of payment methods, shipping/delivery logistics.
• High school diploma required; tertiary education in business, marketing or related field is a plus.

Preferred

• Experience with eCommerce platforms (Shopify, WooCommerce, etc.).
• Familiarity with digital marketing / promotions.
• Experience with upselling / cross-selling.
• Multilingual (if customers speak different languages) or knowing local dialects.

Working Conditions

• This position may be remote or partly remote (depending on company policy), with occasional office visits or coordination.
• Hours may include evenings or weekends to cover peak customer demand.
• May involve performance-based incentives / commissions.

How to Apply via

Here is a suggested set of instructions & information to submit your application using their website:

1. Go to
   

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field. A Master's degree or relevant certifications are a plus.
• Minimum of 7 years of progressive experience in digital marketing and e-commerce, with at least 3 years in a leadership role.
• Proven track record of developing and executing successful digital marketing strategies that drive significant revenue growth.
• Extensive experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce), CRM systems, and marketing automation tools.
• Strong analytical skills with proficiency in Google Analytics, social media analytics, and other relevant data analysis tools.
• Demonstrated experience in managing remote teams and fostering collaboration.
• Exceptional understanding of SEO, SEM, content marketing, social media, and email marketing best practices.
• Creative thinker with excellent problem-solving and strategic planning abilities.