3 Lead E Commerce Operations Manager Remote jobs in whatjobs
Lead E-commerce Operations Manager - Remote
Posted 22 days ago
Job Viewed
Job Description
Our client, a rapidly expanding online retail enterprise, is seeking a highly experienced and strategic Lead E-commerce Operations Manager to oversee their digital marketplace operations. This critical, fully remote role will be responsible for optimizing the entire e-commerce customer journey, from website performance to fulfillment and customer service. You will lead a distributed team focused on driving sales, enhancing user experience, and ensuring operational efficiency across all online platforms. This is a fantastic opportunity to shape the future of online retail for a growing business, working entirely from your home base.
Key Responsibilities:
Key Responsibilities:
- Develop and execute a comprehensive e-commerce strategy to drive online sales growth.
- Manage and optimize all aspects of the e-commerce platform, including website design, user experience, and conversion rates.
- Oversee inventory management, order fulfillment, and logistics to ensure timely and accurate delivery.
- Lead and mentor the e-commerce operations team, fostering a collaborative and high-performance culture.
- Implement and monitor key performance indicators (KPIs) to track website traffic, sales, conversion rates, customer satisfaction, and operational efficiency.
- Manage relationships with third-party logistics providers, payment gateways, and other e-commerce vendors.
- Analyze customer data and market trends to identify new opportunities and areas for improvement.
- Develop and manage the e-commerce budget, ensuring cost-effectiveness and ROI.
- Ensure seamless integration of e-commerce platforms with other business systems (e.g., ERP, CRM).
- Stay current with e-commerce best practices, emerging technologies, and competitive landscape.
- Drive initiatives to improve customer retention and loyalty through personalized marketing and exceptional service.
- Troubleshoot and resolve any operational issues that may arise, ensuring minimal disruption to customers.
This advertiser has chosen not to accept applicants from your region.
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Lead E-commerce Operations Manager (Remote)
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and results-driven Lead E-commerce Operations Manager to spearhead their online retail operations. This is a fully remote position, requiring a strategic thinker with a deep understanding of digital commerce platforms, supply chain management, and customer experience optimization. You will be responsible for overseeing all aspects of the e-commerce business, from website management and order fulfillment to inventory control and digital marketing integration. The ideal candidate will possess strong analytical skills, a proven ability to manage remote teams, and a passion for driving online sales growth. You will work closely with marketing, sales, and logistics departments to ensure a seamless customer journey and efficient operational flow.
Key Responsibilities:
Key Responsibilities:
- Develop and execute comprehensive e-commerce strategies to maximize online sales and customer engagement.
- Manage and optimize the company's e-commerce platform, ensuring a user-friendly and engaging online shopping experience.
- Oversee order processing, fulfillment, and shipping operations, ensuring accuracy and timely delivery.
- Manage inventory levels across multiple channels, implementing effective inventory planning and control measures.
- Collaborate with the marketing team to implement digital marketing campaigns, SEO strategies, and promotional activities.
- Analyze e-commerce performance metrics, generating reports and insights to identify areas for improvement.
- Monitor competitor activities and industry trends to identify new opportunities and threats.
- Manage customer service operations for online channels, ensuring high levels of customer satisfaction.
- Lead and mentor a remote team of e-commerce specialists, fostering a collaborative and high-performance environment.
- Ensure compliance with all relevant e-commerce regulations and data privacy laws.
- Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field. Master's degree preferred.
- Minimum of 7 years of experience in e-commerce management, with at least 3 years in a leadership role.
- Proven track record of successfully managing and growing online retail businesses.
- In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce), CRM systems, and analytics tools (e.g., Google Analytics).
- Strong understanding of digital marketing, SEO, SEM, and social media strategies.
- Excellent analytical, problem-solving, and decision-making skills.
- Experience managing remote teams and fostering virtual collaboration.
- Exceptional communication and interpersonal skills.
- Familiarity with supply chain and logistics management for online retail.
- Ability to adapt to a fast-paced, evolving digital landscape.
This advertiser has chosen not to accept applicants from your region.
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Lead E-commerce Operations Manager (Remote)
Posted 18 days ago
Job Viewed
Job Description
Our client is looking for an exceptional Lead E-commerce Operations Manager to oversee and optimize their online retail operations, functioning entirely in a remote capacity. This role is critical for ensuring the seamless execution of all e-commerce activities, from order fulfillment and inventory management to customer service and platform performance. You will be responsible for developing and implementing strategies to enhance the online customer experience, increase conversion rates, and drive operational efficiency. Key duties include managing a remote team of e-commerce specialists, establishing and monitoring key performance indicators (KPIs), analyzing sales data, and identifying areas for improvement. You will work closely with marketing, sales, and logistics departments to ensure cohesive operations. The ideal candidate possesses a strong background in e-commerce management, with proven success in driving growth and profitability in online retail. Excellent analytical skills, a data-driven approach, and proficiency in e-commerce platforms and analytics tools are essential. This position demands a proactive leader who can effectively manage complex operations, troubleshoot issues, and innovate to stay ahead of market trends. You will play a key role in shaping the future of our client's online presence. The ability to foster a positive and productive remote work environment is crucial. We are seeking an individual with a keen eye for detail, a strategic mindset, and a passion for delivering outstanding customer satisfaction. This fully remote role requires you to be based anywhere in Kenya but will focus on operations supporting customers in Garissa, Garissa, KE and surrounding regions. Experience with omnichannel retail strategies is a plus. You must be adept at managing budgets and supplier relationships effectively. This is an exciting opportunity to lead significant operational initiatives for a growing brand in the e-commerce space.
This advertiser has chosen not to accept applicants from your region.
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