2,294 Administrative Services jobs in Kenya

Job Title – Assistant Admin

Location:
Gitaru, Kikuyu Area, Kiambu County, Kenya

Application Deadline:
18
th
September 2025

Start Date:
Immediate

Our client is a fast-growing Internet Service Provider (ISP) based in Kiambu County. With a dedicated technical team and an expanding customer base, they are committed to delivering reliable internet solutions, maintaining operational efficiency, and providing exceptional customer service.

We are looking for a proactive and detail-oriented
Assistant Admin
to join their team. The ideal candidate will support daily operations, manage documentation, coordinate internal communications and assist with logistics and customer interactions to ensure smooth and efficient business operations.

Key Responsibilities

· Manage and update internal documents including client records and service request logs.

· Schedule meetings, appointments, and maintain team calendars.

· Handle incoming communication—calls, emails, and correspondence.

· Maintain organized filing systems (digital and physical).

· Support data entry and generate reports using Microsoft Excel.

· Assist with CRM updates and cross-team coordination.

· Track technician schedules and provide administrative support to the technical team.

· Coordinate follow-ups on service tickets and support customer communication.

Qualifications & Requirements

· Diploma in Business Administration, Office Management, IT, or a related field.

· Minimum 1 year of administrative or office support experience.

· Proficiency in
Microsoft Excel
—including data entry, formulas, and formatting.

· Experience with CRM systems (e.g., Zoho, HubSpot, Salesforce) is essential.

· Excellent organization and time management skills.

· Strong communication skills—written and verbal.

· High level of accuracy and attention to detail.

· Ability to multitask and work with minimal supervision.

· Residing in or near Kiambu County (or willing to relocate).

How to Apply

If you meet the above qualifications and are ready to join a fast-growing ISP, send your
CV and a brief cover letter
to

with the subject line:

"Application –Assistant Admin"

Deadline:
18
th
September 2025

• Lead, mentor, and manage a remote customer support team, fostering a high-performance culture.
• Develop and implement customer support policies, procedures, and best practices.
• Provide advanced technical support and troubleshooting for customer inquiries related to the company's products or services.
• Act as a primary point of escalation for complex customer issues, ensuring timely and satisfactory resolution.
• Monitor customer support metrics (e.g., response times, resolution rates, customer satisfaction) and identify areas for improvement.
• Train and onboard new customer support representatives, ensuring they are equipped with the necessary skills and knowledge.
• Develop and maintain a comprehensive knowledge base of support documentation and FAQs.
• Gather customer feedback and insights to inform product development and service improvements.
• Collaborate with other departments (e.g., product, engineering) to address customer issues and advocate for customer needs.
• Ensure consistent and high-quality customer service delivery across all communication channels (email, chat, phone).
• Manage support ticket queues and ensure efficient workflow and prioritization.
• Contribute to the development of customer self-service resources.
• Stay updated on product updates and industry best practices in customer support and technical assistance.

• Bachelor's degree in a relevant field or equivalent practical experience.
• Minimum of 5 years of experience in customer service and technical support, with at least 2 years in a leadership or lead role.
• Proven experience in resolving complex technical issues and providing advanced troubleshooting.
• Excellent leadership, coaching, and team management skills.
• Strong understanding of customer relationship management (CRM) software and helpdesk platforms.
• Exceptional communication, interpersonal, and active listening skills.
• Ability to remain calm and professional in high-pressure situations.
• Strong analytical and problem-solving abilities.
• Proficiency in using various communication and collaboration tools for remote work.
• Ability to work independently, manage time effectively, and meet performance goals in a remote setting.
• A passion for customer satisfaction and a commitment to excellence in service delivery.

• Manage project calendars, schedule meetings, and coordinate logistics.
• Prepare meeting agendas, take minutes, and distribute action items.
• Organize and maintain project documentation, files, and databases.
• Assist in the preparation of reports, presentations, and project proposals.
• Handle incoming and outgoing correspondence via email and phone.
• Process expense reports and manage invoices.
• Coordinate travel arrangements for team members.
• Liaise with clients and internal stakeholders to facilitate project progress.
• Provide general administrative support to project managers and team members.
• Ensure timely completion of administrative tasks to support project timelines.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience as an Administrative Assistant, Project Coordinator, or in a similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with project management tools is a plus.
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.
• Ability to multitask and prioritize effectively.
• Proactive and able to work independently in a remote setting.
• High level of discretion and professionalism.

• Manage complex and dynamic calendars for executives, including scheduling meetings, appointments, and travel arrangements.
• Coordinate domestic and international travel logistics, including flights, accommodations, ground transportation, and visa applications.
• Prepare and edit correspondence, reports, presentations, and other documents as needed.
• Screen and prioritize incoming communications, including emails and phone calls, and proactively respond or redirect as appropriate.
• Conduct research on various topics as requested by executives.
• Manage and organize digital and physical files, ensuring easy retrieval of information.
• Assist with personal errands and tasks as required by the executive team.
• Liaise with internal departments and external stakeholders to gather information and facilitate communication.
• Handle confidential information with the highest level of discretion and professionalism.
• Proactively anticipate the needs of the executives and provide solutions before issues arise.
• Manage expense reporting and reimbursement processes.
• Support event planning and coordination for meetings or off-sites.

• Proven experience as an Executive Assistant or in a similar high-level administrative support role.
• Exceptional organizational and time management skills, with the ability to multitask and prioritize effectively in a remote environment.
• Proficiency in office productivity suites (e.g., Microsoft Office Suite, Google Workspace) and virtual collaboration tools.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to interact professionally with individuals at all levels.
• High degree of professionalism, discretion, and reliability.
• Ability to work independently and take initiative.
• Experience in managing complex travel arrangements.
• Familiarity with cloud-based file management systems.
• Previous experience supporting C-suite executives is highly preferred.

• Manage executive calendars, schedule appointments, and coordinate meetings.
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail.
• Prepare, format, and proofread documents, reports, and presentations.
• Arrange travel and accommodation for executives and team members.
• Organize and maintain electronic and physical filing systems.
• Conduct research and gather information as needed.
• Process expense reports and manage petty cash.
• Provide logistical support for virtual and in-person events.
• Act as a liaison between executives and internal/external stakeholders.
• Anticipate needs and proactively address administrative challenges.
• Ensure efficient and organized workflow in a remote setting.

• Proven experience as an Administrative Assistant, Executive Assistant, or in a similar role.
• Excellent organizational and time management skills.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
• Exceptional written and verbal communication skills.
• High level of attention to detail and accuracy.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Discretion and ability to handle confidential information.
• Experience with remote work tools and technologies (e.g., video conferencing, collaboration platforms).
• A relevant diploma or associate degree is preferred.

• Manage executive calendars and schedule appointments.
• Prepare correspondence, memos, and presentations.
• Coordinate and document virtual meetings.
• Maintain digital filing systems and databases.
• Assist with project-related administrative tasks.
• Handle incoming and outgoing communications.
• Provide general administrative support to a team of executives.
• Manage travel arrangements and expense reports.

• Proven experience as an Administrative Assistant or in a similar role.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Strong written and verbal communication abilities.
• Ability to work independently and manage multiple priorities remotely.
• Discretion and confidentiality in handling sensitive information.
• Familiarity with project management and virtual collaboration tools is a plus.

• Manage and maintain complex executive calendars, scheduling appointments, meetings, and travel arrangements.
• Screen and prioritize incoming communications, including emails, calls, and messages, responding as appropriate.
• Prepare, proofread, and format correspondence, reports, presentations, and other documents.
• Organize and coordinate virtual meetings, including setting up conference calls, preparing agendas, and distributing minutes.
• Conduct research on various topics as required by executives.
• Manage expense reports and processing of invoices.
• Maintain organized digital filing systems and databases.
• Act as a liaison between executives and internal/external stakeholders.
• Handle confidential information with the utmost discretion.
• Anticipate needs and proactively address potential issues to ensure seamless executive operations.
• Undertake special administrative projects as assigned.
• Provide administrative support to other team members as needed.

• Proven experience as an Administrative Assistant, Executive Assistant, or in a similar role, preferably in a remote capacity.
• High school diploma or equivalent; further qualifications in administration are a plus.
• Exceptional organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
• Experience with virtual collaboration tools (e.g., Zoom, Slack, Trello).
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Discretion and a high level of confidentiality.
• Proactive problem-solving abilities.
• Self-starter with the ability to work independently with minimal supervision.
• Must be based within or able to work remotely from **Embu, Embu, KE** or surrounding areas.

• Manage and maintain complex executive calendars, scheduling meetings, appointments, and conference calls across multiple time zones.
• Coordinate domestic and international travel arrangements, including flights, accommodation, visas, and ground transportation.
• Prepare and edit correspondence, reports, presentations, and other documents with a high degree of accuracy and professionalism.
• Screen and prioritize incoming communications, responding to inquiries on behalf of executives as appropriate.
• Handle confidential information with the utmost discretion and security.
• Organize and prepare for executive meetings, including agendas, materials, and logistics, and take minutes when required.
• Act as a liaison between executives and internal/external stakeholders, ensuring effective communication flow.
• Manage expense reporting and invoicing processes for executives.
• Conduct research and gather information for various projects and executive requests.
• Anticipate the needs of executives and proactively address potential issues.
• Maintain organized filing systems, both physical and digital.
• Assist with special projects and event planning as needed.

• Proven experience as an Executive Administrative Assistant or similar high-level support role.
• Exceptional organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual collaboration tools (e.g., Zoom, Teams).
• Excellent written and verbal communication skills.
• High level of discretion, integrity, and professionalism.
• Ability to multitask, prioritize, and work independently in a remote setting.
• Strong problem-solving skills and resourcefulness.
• Experience coordinating complex travel arrangements and managing calendars across time zones.
• A degree in Business Administration or a related field is an advantage.