8,006 Jobs in Malindi
Relationship Manager- SME
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Job purpose
To achieve business growth in the SME segment. The role holder will have a holistic view of all accounts within his/her portfolio, using lead generation and account prioritization to cross sell Bank products and extract value from said portfolio whilst maintaining/ building customer relationship and account information.
Key Responsibilities:
Acquisition: Business Development
- To ensure growth of Branch SME portfolio (NFI, deposits and assets) through the acquisition of new to Bank customers through the Business sales officers and lead generation
- Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity.
- To ensure acquisition of customers to digital channels
- To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity
Portfolio profitability (Cross-sell & Retention)
- Grow SME customer portfolio size (Product per customer, Non-funded income, deposits and assets) by deepening existing customer relationships
- Ensure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with the Branch Managers.
- Monitor account planning for all clients that will assist in advising on potential financial solutions based on identified needs
- Ensure customers are notified of maturing fixed deposits for appropriate action and encourage retention
- Assist in Resolving client queries in a timely and appropriate manner
- Assist in collaborating with product specialists, to deliver effective customer solutions.
- Ensure Fulfilment of minimum customer relationship touch points – e.g., 1 visit every quarter and 1 call and email a month depending on customer segment
- Assist in growth of given portfolio through the use of desired channels such as the SME Business Hubs/ digital platforms i.e. B2 B
- Prepares and submits all reports may prepare management reports summarizing individual and team loan activity
- Ensure all customers are on-boarded on a digital platform i.e. Gab Pesa, Internet banking
- Ensure Product Per Customer of 5 across the portfolio
- Understand nature of businesses, their life-cycles and the various product offerings that can be given to the customer.
- Evaluate credit proposals and ensure the credit applications process on a timely basis within the Bank's set turnaround times.
Customer Service and customer information
- Obtaining account opening documentation from new customers
- Opening of accounts for customers in the system and ensuring minimum required information is captured and customer given a CIF number.
- Following up with customers in the portfolio for missing information
- Maintaining/ Updating customer data on parameters such as Business turnover/ directors details etc.
- Ensure all customer engagements are recorded accordingly
Compliance:
- Ensure compliance with both internal and external regulatory requirements (KYC, AML and other bank processes.
Continuously follow business operational and credit policies ensuring their compliance.
Qualifications and Experience:
- Bachelor's degree in any field
- At lease 2-3 years experience in managing clients
- Excellent interpersonal skill
- Excellent communication and presentation skills
Job specific competencies:
- Deciding and Initiating Action
- Delivering Results and Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking
- Persuading and Influencing
- Planning and Organizing
- Presenting and Communicating Information
- Relating and networking
- Working with people
Key Relationships:
Internal
- Central office – Centres of excellence
- Branches
- Business Banking Sales Officers (BSOs)
- Digital team
External
SME Clientele – All clients
Customer Service Agent
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About Us
Zeplin Investments Ltd is a leading Internet Service Provider (ISP) dedicated to delivering reliable connectivity and exceptional customer service. We specialize in providing tailored solutions to our clients while upholding the highest standards of operational excellence.
Position Overview
We are looking for a highly skilled and motivated Customer Service Agent to join our team. This role plays a key part in managing customer interactions, ensuring timely resolution of inquiries, and maintaining outstanding service standards. The ideal candidate will have proven experience in customer support, preferably within the ISP or telecommunications industry, and will contribute to both operational efficiency and customer satisfaction.
Key Responsibilities
- Manage customer interactions through CRM and support ticketing systems, ensuring timely and effective resolution.
- Provide technical support for customers experiencing internet connectivity issues through clear and accurate troubleshooting.
- Handle billing inquiries, process payments, and manage account adjustments with accuracy and professionalism.
- Educate customers on service plans, available upgrades, and changes to their accounts or service terms.
- Ensure all customer interactions align with company policies, quality standards, and regulatory requirements.
- Mentor and guide junior support agents by providing feedback and coaching to uphold service excellence.
- Maintain accurate records of customer interactions, service issues, and resolutions.
- Escalate unresolved matters to the relevant departments for timely resolution.
- Identify opportunities to improve customer satisfaction and retention by addressing service gaps.
- Collect and analyze customer feedback to support continuous service improvement.
- Collaborate with Sales, Technical Support, and Network Operations teams to deliver a seamless customer experience.
Requirements
- A
minimum of a Diploma or Bachelor's degree
in
Business Administration, Communication, Public Relations, Information Technology
or a related field. - Proven experience of 2-4 years in a customer service role, preferably within the ISP or telecommunications industry.
- Strong technical acumen with the ability to troubleshoot internet connectivity effectively and related technical issues.
- Proficiency in using CRM platforms and support ticketing systems.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Demonstrated leadership abilities, with experience mentoring or training junior customer service staff considered an advantage.
- High level of attention to detail, with strong organizational and documentation skills.
Benefits
- Lunch is provided.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
Sous Chef
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Job Description – Sous Chef (start immediately)
Location: Temple Point Resort, Watamu, Kenya
About Temple Point Resort
Temple Point Resort is a unique destination located at the heart of Watamu Marine National Park, where the Mida Creek meets the Indian Ocean. Surrounded by lush gardens, pristine beaches, and vibrant local culture, the resort offers guests an unforgettable blend of relaxation, fine dining, wellness, and adventure. With multiple restaurants, themed culinary events, and a focus on high-quality local and international cuisine, Temple Point has established itself as a leading hospitality destination on the Kenyan coast.
Position Overview
The Sous Chef will play a vital role in leading the kitchen brigade and ensuring the consistent delivery of exceptional dining experiences across all outlets of Temple Point Resort. The role requires creativity, technical skill, and leadership to maintain high culinary standards, while supporting the Executive Chef in menu development, kitchen operations, and training of staff.
Key Responsibilities
• Assist the Executive Chef in daily kitchen operations across all outlets (buffet, à la carte, bakery, pastry, events).
• Supervise, train, and motivate kitchen staff, fostering a culture of professionalism, teamwork, and accountability.
• Oversee food preparation and presentation, ensuring compliance with hygiene, food safety, and quality standards (HACCP).
• Support in menu planning, costing, and seasonal adjustments, focusing on local ingredients and international standards.
• Control stock levels, manage food waste, and ensure cost-effective kitchen operations.
• Lead the team in the absence of the Executive Chef, ensuring smooth service and consistent quality.
• Collaborate with service staff and other departments to deliver seamless guest experiences.
• Contribute to the development of culinary events, themed nights, and special promotions.
Qualifications & Requirements
• Diploma or degree in Culinary Arts or Hospitality Management.
• Minimum 5 years of professional experience in a high-volume or fine dining environment, including 2+ years in a leadership role.
• Strong knowledge of international and regional cuisines, including plant-based and wellness-oriented concepts.
• Proven leadership, organizational, and communication skills.
• Understanding of kitchen cost management, stock control, and procurement.
• Knowledge of HACCP and international hygiene standards.
• Ability to work under pressure in a fast-paced environment with flexibility and creativity.
What We Offer
• Opportunity to work in a leading resort on the Kenyan coast with a dynamic and international team.
• Professional development and training opportunities.
• Competitive compensation package, including accommodation and meals.
• A chance to contribute to a growing hospitality brand known for culinary innovation and cultural experiences.
⸻
Salary Range 80-100k starting, depending on skills and expierience
Kitchen Utility Associate
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Company Description
VILLA JACARANDA is a real estate company based in Cannes, Provencealpescôted'azur, France. Our company is dedicated to providing exceptional real estate services and luxurious properties in prime locations. We are committed to excellence and strive to exceed the expectations of our clients. At VILLA JACARANDA, we value professionalism, integrity, and customer satisfaction.
Role Description
This is a full-time on-site role for a Kitchen Utility Associate located in Malindi. The Kitchen Utility Associate will be responsible for tasks such as food preparation, dishwashing, and cooking. The role also involves maintaining cleanliness in the kitchen area, ensuring the smooth operation of kitchen processes, and assisting other kitchen staff as needed. Additionally, the Kitchen Utility Associate will communicate effectively with team members to ensure customer satisfaction and efficient service.
Qualifications
- Food Preparation, Cooking, and Dishwashing skills
- Strong Communication skills
- Commitment to Customer Satisfaction
- Ability to work independently and as part of a team
- High attention to detail and cleanliness
- Previous experience in a kitchen environment is a plus
- Ability to work in a fast-paced environment
Digital Marketing Specialist
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Role Description
This is a full-time hybrid role for a Digital Marketing Specialist. The position is located in Malindi, but some work from home is acceptable. The Digital Marketing Specialist will be responsible for developing and implementing digital marketing strategies, managing social media channels, analyzing web analytics, and executing online marketing campaigns. Additionally, this role requires regular communication with internal teams and external partners to ensure cohesive marketing efforts.
Qualifications
- Experience in Social Media Marketing and Digital Marketing
- Proficiency in Web Analytics and Online Marketing
- Strong Communication skills
- Excellent organizational and project management skills
- Ability to work independently and as part of a team
- Graphic Design skills
Senior Curriculum Developer - Remote
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Responsibilities:
- Develop and refine comprehensive curriculum frameworks, learning objectives, and assessment strategies for various educational programs.
- Design and create engaging learning content, including but not limited to, course outlines, lesson plans, multimedia resources, interactive exercises, and case studies.
- Collaborate with subject matter experts to ensure content accuracy, relevance, and pedagogical soundness.
- Utilize instructional design principles and best practices to create learner-centered experiences.
- Integrate technology tools and platforms effectively to enhance learning outcomes.
- Conduct needs assessments and performance analyses to identify learning gaps and opportunities for improvement.
- Review and update existing curriculum materials to align with industry standards and evolving educational trends.
- Manage multiple curriculum development projects simultaneously, adhering to strict deadlines and quality standards.
- Provide guidance and mentorship to junior curriculum developers and instructional designers.
- Contribute to the development and refinement of our client's educational technology infrastructure and learning management systems.
- Stay abreast of the latest research and developments in curriculum design, online learning, and educational psychology.
- Participate in regular virtual team meetings and contribute to a positive and productive remote work environment.
- Master's degree in Education, Curriculum Development, Instructional Design, or a related field.
- A minimum of 7 years of progressive experience in curriculum development, with a significant focus on online or digital learning environments.
- Proven ability to design and develop engaging and effective learning content for diverse audiences.
- Strong understanding of learning theories, instructional design models (e.g., ADDIE, SAM), and assessment methodologies.
- Proficiency in using learning management systems (LMS) and various educational technologies.
- Excellent project management, organizational, and communication skills, with a demonstrated ability to manage multiple priorities.
- Experience in managing remote teams and collaborating effectively in a virtual setting.
- A portfolio showcasing successful curriculum development projects is highly desirable.
- This role is based remotely and does not require any physical presence in Malindi, Kilifi, KE .
Senior Structural Engineer
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Responsibilities:
- Lead the structural design and analysis of various construction projects.
- Ensure designs comply with Kenyan building codes and international standards.
- Prepare and review detailed engineering drawings, calculations, and specifications.
- Manage project timelines and budgets effectively in a remote setting.
- Collaborate with cross-functional teams including architects and contractors virtually.
- Provide technical guidance and mentorship to junior engineers.
- Conduct structural assessments and feasibility studies.
- Stay updated with the latest advancements in structural engineering and construction technology.
- Bachelor's degree in Structural or Civil Engineering.
- Master's degree is a plus.
- Professional Engineer (PE) license or equivalent.
- Minimum of 7 years of progressive experience in structural engineering, with a focus on building structures.
- Proficiency in structural analysis software (e.g., ETABS, SAP2000, STAAD.Pro).
- Strong knowledge of relevant codes and standards (e.g., KDS, Eurocodes).
- Excellent project management and communication skills.
- Proven ability to work independently and manage multiple priorities in a remote environment.
- Experience with BIM software is desirable.
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Remote Operations Manager - Supply Chain
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Responsibilities:
- Oversee day-to-day logistics and warehousing operations remotely.
- Develop and implement strategies for inventory management, cost reduction, and efficiency improvement.
- Manage and motivate a remote team of logistics and warehouse staff.
- Establish and monitor KPIs for operational performance.
- Collaborate with procurement, sales, and customer service to ensure supply chain alignment.
- Implement and optimize Warehouse Management Systems (WMS) and other relevant technologies.
- Ensure compliance with safety regulations and best practices in all warehouse activities.
- Analyze operational data to identify trends and opportunities for improvement.
- Manage transportation and carrier relationships.
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Master's degree is a plus.
- Minimum of 5 years of experience in logistics and warehousing management.
- Proven experience managing remote teams and operations.
- In-depth knowledge of WMS, TMS, and other supply chain software.
- Strong analytical and problem-solving skills.
- Excellent communication, leadership, and interpersonal skills.
- Experience in process improvement methodologies (e.g., Lean, Six Sigma) is highly desirable.
- Ability to work independently and manage multiple priorities effectively.
Head Chef - Boutique Resort
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Lead Blockchain Architect - Enterprise Solutions
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Responsibilities:
- Define and maintain the overall blockchain architecture for enterprise applications, ensuring scalability, security, and performance.
- Evaluate and select appropriate blockchain platforms, consensus mechanisms, and technologies based on project requirements.
- Develop comprehensive technical designs and specifications for blockchain solutions.
- Lead the technical design and development efforts for smart contracts and decentralized applications.
- Collaborate with stakeholders, including business leaders and development teams, to translate business needs into technical requirements.
- Ensure adherence to blockchain development best practices, security standards, and regulatory compliance.
- Provide technical leadership and mentorship to blockchain development teams.
- Research and stay current with emerging blockchain trends, technologies, and industry best practices.
- Identify potential risks and challenges in blockchain implementations and develop mitigation strategies.
- Design and oversee the implementation of robust API integrations for blockchain solutions.
- Contribute to the continuous improvement of development processes and tooling.
- Present technical strategies and solutions to both technical and non-technical audiences.
- Drive innovation in the blockchain space, exploring new use cases and applications.
- Manage relationships with technology vendors and partners.
- Ensure the long-term maintainability and evolvability of blockchain architectures.
Qualifications:
- Master's degree in Computer Science, Information Technology, or a related field; PhD is a plus.
- 10+ years of experience in software architecture and development, with a significant focus on blockchain technology (5+ years).
- Proven experience architecting and delivering large-scale blockchain solutions for enterprises.
- Deep knowledge of multiple blockchain platforms (e.g., Hyperledger Fabric, Ethereum, Corda, Solana) and their underlying technologies.
- Expertise in distributed systems design, cryptography, and network protocols.
- Strong understanding of smart contract development, security, and auditing processes.
- Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
- Excellent analytical, problem-solving, and strategic thinking skills.
- Exceptional leadership, communication, and interpersonal skills.
- Ability to influence and drive technical decisions across multiple teams.
- Experience with consensus algorithms and their trade-offs.
- Familiarity with DLT governance models and interoperability solutions.
- Experience in defining technical roadmaps and strategy for emerging technologies.
- A passion for driving digital transformation through blockchain innovation.
This role is based in **Malindi, Kilifi, KE**, however, it is a completely remote position.