6 Restaurant Workers jobs in Malindi
Customer Service Agent
Malindi, Coast
KES900000 - KES1200000 Y
iNet Africa
Posted today
Job Viewed
Job Description
About Us
Zeplin Investments Ltd is a leading Internet Service Provider (ISP) dedicated to delivering reliable connectivity and exceptional customer service. We specialize in providing tailored solutions to our clients while upholding the highest standards of operational excellence.
Position Overview
We are looking for a highly skilled and motivated Customer Service Agent to join our team. This role plays a key part in managing customer interactions, ensuring timely resolution of inquiries, and maintaining outstanding service standards. The ideal candidate will have proven experience in customer support, preferably within the ISP or telecommunications industry, and will contribute to both operational efficiency and customer satisfaction.
Key Responsibilities
- Manage customer interactions through CRM and support ticketing systems, ensuring timely and effective resolution.
- Provide technical support for customers experiencing internet connectivity issues through clear and accurate troubleshooting.
- Handle billing inquiries, process payments, and manage account adjustments with accuracy and professionalism.
- Educate customers on service plans, available upgrades, and changes to their accounts or service terms.
- Ensure all customer interactions align with company policies, quality standards, and regulatory requirements.
- Mentor and guide junior support agents by providing feedback and coaching to uphold service excellence.
- Maintain accurate records of customer interactions, service issues, and resolutions.
- Escalate unresolved matters to the relevant departments for timely resolution.
- Identify opportunities to improve customer satisfaction and retention by addressing service gaps.
- Collect and analyze customer feedback to support continuous service improvement.
- Collaborate with Sales, Technical Support, and Network Operations teams to deliver a seamless customer experience.
Requirements
- A
minimum of a Diploma or Bachelor's degree
in
Business Administration, Communication, Public Relations, Information Technology
or a related field. - Proven experience of 2-4 years in a customer service role, preferably within the ISP or telecommunications industry.
- Strong technical acumen with the ability to troubleshoot internet connectivity effectively and related technical issues.
- Proficiency in using CRM platforms and support ticketing systems.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Demonstrated leadership abilities, with experience mentoring or training junior customer service staff considered an advantage.
- High level of attention to detail, with strong organizational and documentation skills.
Benefits
- Lunch is provided.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
This advertiser has chosen not to accept applicants from your region.
0
Senior Customer Service & Support Lead
80200 Shella
KES100000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is looking for a motivated and experienced Senior Customer Service & Support Lead to manage and elevate their customer support operations. This fully remote position offers the flexibility to provide exceptional service and guidance from anywhere. You will be responsible for leading a team of customer support representatives, ensuring high levels of customer satisfaction, and resolving complex customer issues efficiently and effectively. Your duties will include training and mentoring support staff, developing and implementing customer service policies and procedures, and monitoring key performance indicators (KPIs) to drive continuous improvement. The ideal candidate will have a proven track record in customer service management, excellent communication and problem-solving skills, and a deep understanding of customer support best practices. Experience with CRM systems and helpdesk software is essential. You should be able to motivate a team, handle challenging customer interactions with professionalism, and contribute to a positive customer experience. This is a fully remote role, requiring strong organizational skills, self-discipline, and the ability to collaborate effectively in a virtual environment. You will play a vital role in building customer loyalty and enhancing our brand reputation through outstanding support. The successful candidate will be dedicated to providing an exceptional customer experience and will be instrumental in shaping the future of our customer service strategy. This role involves leading a remote support team, ensuring quality service delivery, and implementing strategies to enhance customer satisfaction and retention across diverse user bases.
This advertiser has chosen not to accept applicants from your region.
1
Senior Remote Customer Service & Support Lead
80108 Shella
KES1700000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative SaaS solutions, is seeking a dedicated and experienced Senior Remote Customer Service & Support Lead. This role is fully remote, empowering you to guide and inspire a global customer support team from your home office. You will be responsible for leading a team of customer support representatives, ensuring the delivery of exceptional customer service, and driving continuous improvement in support processes and customer satisfaction. The ideal candidate possesses a strong background in customer service management, excellent leadership skills, and a passion for problem-solving and customer advocacy. You will develop training programs, monitor team performance, analyze support metrics, and implement strategies to enhance the overall customer experience.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a remote team of customer service and support representatives.
- Ensure timely and effective resolution of customer inquiries and technical issues across multiple channels (email, chat, phone).
- Develop and implement customer service policies, procedures, and best practices.
- Monitor team performance metrics (e.g., response times, resolution rates, customer satisfaction scores) and provide regular feedback.
- Identify trends in customer issues and collaborate with product and engineering teams to drive product improvements.
- Develop and deliver comprehensive training programs for new and existing support staff.
- Manage escalations and provide advanced troubleshooting support.
- Contribute to the knowledge base and support documentation.
- Drive initiatives to improve customer satisfaction and loyalty.
- Analyze customer feedback to identify areas for enhancement.
- Stay updated on product features and industry best practices in customer support.
- Foster a positive and customer-centric team culture.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service or technical support, with at least 2 years in a leadership or supervisory role.
- Proven experience managing and motivating remote teams.
- Excellent understanding of customer service principles and best practices.
- Strong problem-solving, analytical, and critical thinking skills.
- Exceptional communication, interpersonal, and conflict resolution skills.
- Proficiency in customer support software (e.g., Zendesk, Intercom) and CRM systems.
- Ability to work independently and manage multiple priorities in a remote environment.
- A passion for helping customers and delivering outstanding service.
- Experience with SaaS products is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
2
Remote Technical Support Specialist - Customer Service
80202 Shella
KES60000 Monthly
WhatJobs
Posted 2 days ago
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Job Description
Our client, a rapidly growing SaaS company, is searching for a highly skilled and customer-focused Technical Support Specialist to join their fully remote support team. This position is ideal for an individual with a passion for technology and a proven ability to resolve complex technical issues with empathy and efficiency. You will be the first line of defense for our users, providing exceptional support via multiple channels, including email, chat, and phone. Your expertise will ensure a seamless user experience and contribute to high customer satisfaction rates. This is a fantastic opportunity to grow your career in a supportive, remote-first culture.
Key Responsibilities:
Key Responsibilities:
- Provide first-tier technical support to customers experiencing issues with our software products.
- Diagnose, troubleshoot, and resolve technical problems efficiently and accurately.
- Respond to customer inquiries and support requests via email, live chat, and phone calls in a timely manner.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Escalate complex technical issues to senior support staff or relevant engineering teams when necessary.
- Create and update knowledge base articles and FAQs to empower users and internal teams.
- Proactively identify trends in customer issues and provide feedback to product development teams.
- Guide users through product features and functionalities.
- Maintain a high level of customer satisfaction through professional and courteous communication.
- Participate in team meetings and ongoing training to stay updated on product knowledge and support best practices.
- Contribute to the continuous improvement of support processes and tools.
- Manage your workload effectively to meet or exceed service level agreements (SLAs).
- Proven experience in a technical support or customer service role, preferably with SaaS products.
- Strong understanding of common software applications, operating systems, and network concepts.
- Excellent troubleshooting and problem-solving skills.
- Exceptional verbal and written communication skills, with a patient and empathetic demeanor.
- Ability to explain technical information clearly to users of varying technical abilities.
- Familiarity with helpdesk software and CRM systems (e.g., Zendesk, Salesforce).
- Ability to work independently and manage time effectively in a remote work environment.
- Strong organizational skills and attention to detail.
- A genuine desire to help customers and provide outstanding service.
- Adaptability to learn new technologies quickly.
- Access to a stable internet connection and a quiet, dedicated workspace.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative - Technical Support (Remote)
80200 Shella
KES45000 Monthly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking dedicated and empathetic individuals to join their team as Customer Service Representatives specializing in Technical Support. This is a fully remote position, requiring you to assist customers with product-related inquiries and technical issues from your home office. You will be the primary point of contact, providing exceptional service and efficient problem resolution. The ideal candidate possesses strong communication skills, technical aptitude, and a passion for helping others. This remote role offers flexibility and the opportunity to contribute to a positive customer experience.
Responsibilities:
Qualifications:
This is an excellent opportunity to build a career in customer support and technical assistance within a flexible, remote work setting. If you are a people-person with a knack for technology and a desire to help, we encourage you to apply.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat regarding products and services.
- Provide technical assistance and troubleshoot issues related to software, hardware, or account setup.
- Guide customers through product features, functionalities, and troubleshooting steps.
- Escalate complex technical issues to higher-level support teams when necessary.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Maintain a high level of product knowledge and stay updated on new features and updates.
- Identify customer needs and offer appropriate solutions or product recommendations.
- Strive to achieve customer satisfaction and first-contact resolution goals.
- Adhere to company policies and procedures, including data privacy and security protocols.
- Participate in ongoing training sessions to enhance technical and customer service skills.
- Contribute to team efforts and share knowledge with colleagues.
- Provide feedback to product and development teams based on customer interactions.
- Ensure a positive and professional customer experience at all times.
- Manage a queue of customer tickets efficiently.
Qualifications:
- High school diploma or equivalent; a diploma in IT or a related field is a plus.
- Proven experience in customer service or technical support roles.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and a patient, customer-centric approach.
- Proficiency with computers, internet navigation, and common software applications.
- Ability to learn and understand technical concepts quickly.
- Experience with CRM software and ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- A reliable internet connection and a quiet, dedicated workspace.
- Flexibility to work various shifts as required.
- Candidates with an understanding of customer service needs in regions like Malindi, Kilifi, KE may find the role particularly relevant.
This is an excellent opportunity to build a career in customer support and technical assistance within a flexible, remote work setting. If you are a people-person with a knack for technology and a desire to help, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Senior Food Service Operations Manager - Remote Support
80200 Shella
KES650000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prominent food service provider, is seeking an experienced Senior Food Service Operations Manager to provide remote operational support and strategic guidance. This role is crucial for ensuring the efficiency, quality, and profitability of various food service establishments through remote oversight and problem-solving. You will be responsible for analyzing operational performance data, identifying areas for improvement in food preparation, service delivery, inventory management, and cost control. The ideal candidate will possess a comprehensive understanding of food service operations, health and safety regulations, and supply chain management within the culinary industry. Excellent analytical, problem-solving, and communication skills are essential for effectively diagnosing issues and providing actionable solutions to on-site teams via virtual channels. You will collaborate closely with unit managers, chefs, and front-of-house staff to implement best practices, troubleshoot challenges, and enhance customer satisfaction. Experience with food service management software, point-of-sale (POS) systems, and inventory tracking tools is highly desirable. This is a remote-first position, demanding strong organizational skills and the ability to manage multiple locations and projects simultaneously. You will play a key role in training and development initiatives for remote staff and contributing to the standardization of operational procedures. If you are a seasoned food service professional with a knack for operational excellence and thrive in a remote support environment, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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