What Jobs are available for Restaurant Workers in Malindi?
Showing 578 Restaurant Workers jobs in Malindi
Remote Customer Success Manager - Hospitality Tech
Posted 1 day ago
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Job Description
Our client is seeking a dedicated and client-focused Customer Success Manager to join their fully remote team, specializing in the hospitality technology sector. This role is essential for building and maintaining strong relationships with clients, ensuring they maximize the value from our innovative solutions and achieve their business objectives. As a remote-first organization, we foster a connected and collaborative virtual workplace, equipped with the latest communication and support tools. The ideal candidate will have a passion for hospitality, excellent communication skills, and a proven ability to drive client satisfaction and retention. You will be responsible for onboarding new clients, providing ongoing support, proactively identifying opportunities for account growth, and advocating for client needs internally. This is a fantastic opportunity to contribute to client success in a flexible, remote setting.
Key Responsibilities:
Qualifications:
This is a fully remote position. If you are a driven professional with a background in hospitality and a talent for customer engagement, we encourage you to apply.
Key Responsibilities:
- Manage a portfolio of hospitality clients, ensuring their successful adoption and ongoing utilization of our technology solutions.
- Develop and execute tailored onboarding plans for new clients, ensuring a smooth transition and rapid time-to-value.
- Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing expert guidance.
- Proactively monitor client health and engagement metrics, identifying potential risks and implementing mitigation strategies.
- Conduct regular check-ins and business reviews with clients to ensure satisfaction and identify opportunities for upselling or cross-selling.
- Gather client feedback and insights to inform product development and service improvements.
- Educate clients on new features and best practices to help them achieve their goals.
- Collaborate with sales, product, and support teams to deliver a seamless client experience.
- Drive client advocacy through successful outcomes and positive relationship building.
- Track and report on key customer success metrics, such as retention rates, satisfaction scores, and churn reduction.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent work experience.
- Minimum of 4 years of experience in Customer Success, Account Management, or a client-facing role within the hospitality or technology industry.
- Deep understanding of the hospitality sector and its unique operational challenges.
- Proven ability to build and maintain strong, long-lasting client relationships.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a proactive approach to client issues.
- Experience with CRM and customer success platforms (e.g., HubSpot, Gainsight).
- Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- A genuine passion for helping clients succeed.
This is a fully remote position. If you are a driven professional with a background in hospitality and a talent for customer engagement, we encourage you to apply.
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0
Remote Wellness Coach - Virtual Client Support
Posted 1 day ago
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Job Description
Our client, a leading provider of health and wellness services, is seeking a compassionate and knowledgeable Wellness Coach to join their fully remote team. This role is dedicated to supporting clients virtually in achieving their health and well-being goals. You will provide personalized coaching, guidance, and motivation through online platforms, phone calls, and video conferencing. While the client base is diverse and operations are managed remotely, the conceptual focus for this role is **Malindi, Kilifi, KE**. The ideal candidate will possess a strong understanding of nutrition, fitness, stress management, and behavioral change strategies. Excellent active listening and empathetic communication skills are crucial for building rapport and trust with clients. You will be responsible for developing individualized wellness plans, tracking client progress, and adapting strategies to meet evolving needs. This is a rewarding opportunity to make a positive impact on people's lives from the convenience of your home office.
Key Responsibilities:
Qualifications:
This is a fully remote role, allowing you to work from your home office and positively impact clients' lives. While supporting a client base connected to **Malindi, Kilifi, KE**, your work will be performed remotely. Our client is dedicated to fostering a supportive remote work environment and continuous professional development for its coaches.
Key Responsibilities:
- Conduct virtual client consultations to assess health and wellness needs and goals.
- Develop personalized wellness plans encompassing nutrition, fitness, stress management, and lifestyle changes.
- Provide ongoing coaching and support to clients through phone, video calls, and messaging platforms.
- Educate clients on healthy habits and provide resources for sustainable lifestyle changes.
- Monitor client progress, offer encouragement, and make adjustments to plans as needed.
- Maintain accurate and confidential client records.
- Stay current with the latest research and best practices in health and wellness coaching.
- Collaborate with other health professionals or recommend referrals when necessary.
- Motivate clients to overcome barriers and achieve their health objectives.
- Develop engaging content for wellness programs and client resources.
- Promote a holistic approach to well-being.
- Ensure client satisfaction and retention.
Qualifications:
- Certification from a recognized wellness coaching program (e.g., NBHWC, ACE, Wellcoaches).
- Bachelor's degree in Health Science, Nutrition, Psychology, Kinesiology, or a related field is preferred.
- Minimum of 3 years of experience in health or wellness coaching.
- In-depth knowledge of nutrition, fitness principles, stress management techniques, and behavioral change theories.
- Excellent active listening, empathetic communication, and motivational skills.
- Proficiency with virtual communication tools (Zoom, Skype, etc.) and online platforms.
- Strong organizational and time management skills.
- Ability to work independently and manage a remote client caseload effectively.
- A passion for helping others achieve their health and wellness goals.
- Understanding of basic health tracking technologies is a plus.
This is a fully remote role, allowing you to work from your home office and positively impact clients' lives. While supporting a client base connected to **Malindi, Kilifi, KE**, your work will be performed remotely. Our client is dedicated to fostering a supportive remote work environment and continuous professional development for its coaches.
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1
Remote Catering Operations Manager - Event Planning Support
Posted 1 day ago
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Job Description
Our client is seeking a highly organized and experienced Catering Operations Manager to oversee their event catering services. This role is based on-site and requires a hands-on approach to managing all aspects of catering operations for various events. You will be responsible for menu planning, budget management, staff supervision, inventory control, and ensuring exceptional client satisfaction. The ideal candidate will have a strong background in hospitality management, a deep understanding of food safety regulations, and proven experience in event catering. You will lead a team of chefs, servers, and support staff, ensuring seamless execution from setup to cleanup. This position demands excellent leadership, communication, and problem-solving skills to handle the fast-paced demands of event catering.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee all aspects of catering operations for events, including menu development and execution.
- Manage food and beverage inventory, ordering, and cost control.
- Supervise, train, and schedule catering staff, ensuring high performance standards.
- Develop and manage event catering budgets, ensuring profitability.
- Ensure compliance with all health, safety, and sanitation regulations.
- Collaborate with clients to understand their needs and deliver customized catering solutions.
- Oversee event setup, service, and breakdown to ensure smooth execution.
- Maintain strong relationships with vendors and suppliers.
- Handle client inquiries and resolve any issues or complaints promptly.
- Continuously seek opportunities to improve service quality and operational efficiency.
Qualifications:
- Bachelor's degree in Hospitality Management, Culinary Arts, Business Administration, or a related field.
- Minimum of 5 years of experience in catering management, preferably in an event setting.
- Proven experience in menu planning, food costing, and inventory management.
- Strong leadership and team management skills.
- Excellent understanding of food safety and sanitation standards (e.g., HACCP).
- Proficiency in event planning software and Microsoft Office Suite.
- Strong communication, interpersonal, and customer service skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong problem-solving and decision-making abilities under pressure.
- Passion for delivering high-quality food and exceptional service.
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2
Principal Data Scientist - Personalized Wellness Programs
Posted 1 day ago
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Job Description
Our client is seeking a visionary Principal Data Scientist to lead the development of cutting-edge personalized wellness programs. This is a fully remote position where you will leverage your expertise in machine learning, statistical modeling, and data analysis to create highly effective and engaging health and wellness solutions. You will work with vast datasets comprising user activity, biometric data, lifestyle choices, and expert recommendations to build predictive models and algorithms that drive personalized interventions and improve user outcomes. This role offers a unique opportunity to make a profound impact on individuals' well-being through data-driven innovation.
Responsibilities:
Responsibilities:
- Lead the design and implementation of advanced machine learning models and statistical analyses to understand user behavior, predict health outcomes, and personalize wellness interventions.
- Develop and deploy robust algorithms for user segmentation, recommendation engines, and predictive analytics related to fitness, nutrition, and mental well-being.
- Extract, clean, and transform large, complex datasets from various sources, ensuring data integrity and suitability for analysis.
- Collaborate with product managers, domain experts (e.g., nutritionists, fitness trainers), and engineers to translate business needs into data science solutions.
- Design and conduct experiments (e.g., A/B testing) to evaluate the effectiveness of personalized programs and features.
- Develop and maintain data pipelines, ensuring efficient and reliable data processing for model training and deployment.
- Stay abreast of the latest advancements in data science, machine learning, AI, and the health & wellness industry.
- Mentor and guide junior data scientists and analysts, fostering a culture of innovation and data-driven decision-making in a remote environment.
- Communicate complex findings and insights to both technical and non-technical stakeholders through clear visualizations and compelling narratives.
- Contribute to the strategic roadmap for data science initiatives within the company.
- Ensure ethical data handling and compliance with privacy regulations.
- Ph.D. or Master's degree in Data Science, Computer Science, Statistics, Mathematics, or a related quantitative field.
- Minimum of 8 years of experience in data science, with a strong focus on building and deploying predictive models and machine learning solutions.
- Proven expertise in statistical modeling, machine learning algorithms (e.g., regression, classification, clustering, deep learning), and data mining techniques.
- Proficiency in programming languages such as Python or R, and experience with relevant libraries (e.g., scikit-learn, TensorFlow, PyTorch, Pandas, NumPy).
- Experience with big data technologies (e.g., Spark, Hadoop) and SQL databases.
- Familiarity with cloud platforms (e.g., AWS, Azure, GCP) for data science workflows.
- Demonstrated ability to work with diverse and complex datasets, including time-series and behavioral data.
- Strong problem-solving skills and the ability to think critically and creatively.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams in a remote setting.
- Experience in the health, fitness, or wellness industry is highly desirable.
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3
Remote Field Service Engineer (Specialized Equipment)
Posted 1 day ago
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Job Description
Our client is looking for a highly skilled and motivated Remote Field Service Engineer with expertise in specialized industrial equipment. While the role is designated as remote, it requires extensive travel to client sites for installation, maintenance, troubleshooting, and repair of complex machinery and systems. You will be the primary technical point of contact for customers, providing on-site support and ensuring optimal equipment performance. The ability to diagnose and resolve intricate technical issues, often under pressure, is paramount. You will also be responsible for conducting preventative maintenance, performing upgrades, and providing technical training to client personnel.
Key Responsibilities:
Key Responsibilities:
- Perform on-site installations, commissioning, and calibration of specialized equipment.
- Diagnose and troubleshoot mechanical, electrical, and software issues on client machinery.
- Conduct scheduled preventative maintenance to ensure operational reliability.
- Perform emergency repairs and provide rapid response to service calls.
- Manage spare parts inventory and order necessary components for repairs and maintenance.
- Document all service activities, including site visits, work performed, and parts used.
- Provide clear and concise technical support and guidance to customers.
- Deliver technical training sessions to customer staff on equipment operation and maintenance.
- Collaborate with the engineering and product development teams to provide feedback on equipment performance and potential improvements.
- Adhere to all safety protocols and company policies during service operations.
- Develop and maintain strong customer relationships, ensuring high levels of satisfaction.
- Manage travel logistics and expenses effectively.
- Stay up-to-date with the latest product updates, service bulletins, and technical documentation.
- Prepare service reports and present findings to management.
- Proactively identify potential issues and recommend solutions to prevent downtime.
- Associate's or Bachelor's degree in Engineering (Mechanical, Electrical, Electronics) or a related technical field.
- Minimum of 4 years of experience in field service, maintenance, or installation of industrial equipment.
- Proven experience troubleshooting complex mechanical, electrical, and/or control systems.
- Proficiency with diagnostic tools and test equipment.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers.
- Ability to work independently and manage time effectively in a remote and travel-intensive environment.
- Willingness and ability to travel extensively (up to 75% of the time) to various client locations.
- Strong understanding of safety procedures and best practices in industrial settings.
- Proficiency in reading technical manuals and schematics.
- Familiarity with (mention specific types of equipment if applicable, e.g., CNC machines, industrial automation systems) is a plus.
- Basic computer skills for documentation and reporting.
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4
Remote Field Service Technician (Specialized Equipment)
Posted 1 day ago
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Job Description
Our client is seeking a skilled and experienced Field Service Technician specializing in complex industrial equipment. This is a unique, fully remote role that requires extensive travel to client sites across various regions to perform installations, maintenance, troubleshooting, and repairs of specialized machinery. You will be the primary technical point of contact for our customers, ensuring their equipment operates at peak performance and providing exceptional on-site support. Responsibilities include conducting preventative maintenance schedules, diagnosing intricate mechanical and electrical issues, and executing necessary repairs or upgrades. Accurate documentation of all service activities, including parts used and time spent, is crucial.
You will be expected to interpret technical manuals, schematics, and blueprints to effectively service a wide range of equipment. The role demands strong problem-solving skills and the ability to work autonomously in diverse environments. Providing technical training and guidance to client personnel on equipment operation and maintenance best practices will also be a key aspect of your duties. Maintaining a well-organized inventory of spare parts and tools, and ensuring safety protocols are strictly followed at all times, are essential. You will report on equipment performance and identify potential areas for improvement or proactive intervention.
The ideal candidate will possess a strong technical background in mechanical, electrical, or electronic systems, with demonstrable experience servicing specialized industrial equipment. Proficiency in diagnostic tools and a comprehensive understanding of relevant safety regulations are required. Excellent communication and customer service skills are vital for interacting effectively with clients. The ability to manage your own schedule, work independently, and adapt to changing project demands is essential for this remote field role. A valid driver's license and willingness to travel extensively are mandatory. We are looking for a proactive, hands-on professional committed to delivering high-quality service.
Location: This is a fully remote, field-based position, with the primary operational base notionally linked to Malindi, Kilifi, KE .
You will be expected to interpret technical manuals, schematics, and blueprints to effectively service a wide range of equipment. The role demands strong problem-solving skills and the ability to work autonomously in diverse environments. Providing technical training and guidance to client personnel on equipment operation and maintenance best practices will also be a key aspect of your duties. Maintaining a well-organized inventory of spare parts and tools, and ensuring safety protocols are strictly followed at all times, are essential. You will report on equipment performance and identify potential areas for improvement or proactive intervention.
The ideal candidate will possess a strong technical background in mechanical, electrical, or electronic systems, with demonstrable experience servicing specialized industrial equipment. Proficiency in diagnostic tools and a comprehensive understanding of relevant safety regulations are required. Excellent communication and customer service skills are vital for interacting effectively with clients. The ability to manage your own schedule, work independently, and adapt to changing project demands is essential for this remote field role. A valid driver's license and willingness to travel extensively are mandatory. We are looking for a proactive, hands-on professional committed to delivering high-quality service.
Location: This is a fully remote, field-based position, with the primary operational base notionally linked to Malindi, Kilifi, KE .
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5
Remote Senior Field Service Technician (Specialized Equipment)
Posted 1 day ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Remote Field Service Technician to provide remote support and, when necessary, on-site assistance for their specialized industrial equipment. This role requires an individual with exceptional diagnostic and repair capabilities, coupled with the ability to guide customers and junior technicians through complex troubleshooting procedures via remote channels. You will be the primary point of contact for technical issues, ensuring minimal downtime for critical machinery. This is a fully remote position, demanding strong communication skills and the ability to effectively leverage diagnostic tools and virtual collaboration platforms.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support for the installation, maintenance, and repair of specialized industrial equipment.
- Guide customers and on-site personnel through diagnostic procedures and troubleshooting steps using video conferencing, phone, and remote access software.
- Analyze equipment performance data and logs to identify root causes of malfunctions.
- Develop and maintain comprehensive technical documentation, including troubleshooting guides, repair manuals, and best practice articles.
- Perform remote diagnostics and configuration of equipment systems.
- When necessary, travel to customer sites to perform complex repairs or installations that cannot be resolved remotely.
- Train customers and junior technicians on the proper operation, maintenance, and basic troubleshooting of equipment.
- Report on equipment performance, recurring issues, and customer feedback to the engineering and product development teams.
- Manage service requests efficiently, prioritizing critical issues to minimize client operational impact.
- Ensure adherence to all safety protocols and procedures during remote and on-site activities.
- Associate's degree or equivalent certification in Electronics, Mechanical Engineering Technology, or a related field; Bachelor's degree is a plus.
- Minimum of 7 years of hands-on experience in field service, technical support, or maintenance of complex industrial machinery.
- Proven expertise in diagnosing and repairing electro-mechanical systems.
- Proficiency with remote diagnostic tools, diagnostic software, and virtual collaboration platforms.
- Excellent troubleshooting and problem-solving skills, with a logical and systematic approach.
- Strong communication, interpersonal, and customer service skills, with the ability to convey technical information clearly to diverse audiences.
- Ability to work independently and manage time effectively in a remote environment.
- Willingness to travel occasionally (e.g., 20-30%) for on-site support when required.
- Familiarity with various types of industrial equipment (e.g., automation systems, heavy machinery, specialized manufacturing equipment).
- A proactive attitude and commitment to providing exceptional technical support.
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6
Senior Hospitality Operations Manager - Remote Support
Posted 1 day ago
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Job Description
Our client, a dynamic player in the hospitality sector, is seeking a seasoned Senior Hospitality Operations Manager to provide remote operational support and strategic guidance. This is a fully remote position, offering the flexibility to work from anywhere while contributing to the success of our client's establishments. The ideal candidate will possess extensive experience in hotel and tourism operations management, with a strong focus on optimizing service delivery, enhancing guest experiences, and driving operational efficiency. You will be responsible for remotely overseeing various operational aspects, including quality control, staff training program development, resource allocation, and performance analysis. This role requires a deep understanding of hospitality best practices, cost management, and revenue generation strategies. You will collaborate closely with on-site management teams, providing them with expert advice and support to ensure adherence to brand standards and operational excellence. Key responsibilities include:
- Providing remote operational oversight and strategic direction to hospitality properties.
- Developing and implementing standardized operating procedures (SOPs) for enhanced efficiency.
- Conducting virtual quality assurance reviews and guest satisfaction analysis.
- Designing and delivering remote training programs for operational staff.
- Monitoring financial performance and identifying opportunities for cost savings and revenue growth.
- Analyzing operational data to identify trends and implement performance improvements.
- Collaborating with on-site teams to address operational challenges and implement solutions.
- Ensuring compliance with health, safety, and hygiene regulations across properties.
- Advising on best practices for guest service and experience management.
- Contributing to strategic planning and business development initiatives.
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7
Customer Support Team Lead - SaaS
Posted 1 day ago
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Job Description
Our client, a fast-growing Software as a Service (SaaS) company, is searching for a motivated and experienced Customer Support Team Lead to manage their fully remote support operations. This role is vital in ensuring exceptional customer satisfaction and providing timely, effective technical assistance to our global user base. You will lead a team of customer support specialists, fostering a collaborative and high-performance environment. As a remote-first position, you will utilize advanced communication and CRM tools to manage your team and customer interactions effectively. Key responsibilities include overseeing daily support operations, managing support ticket queues, resolving escalated customer issues, and identifying trends to improve product usability and customer experience. You will also be responsible for training and mentoring support staff, setting performance standards, and conducting regular performance reviews. The Customer Support Team Lead will collaborate with product and engineering teams to relay customer feedback and advocate for product enhancements. The ideal candidate will have a proven track record in customer support management, preferably within the SaaS industry. Strong knowledge of helpdesk software (e.g., Zendesk, Intercom) and CRM systems is essential. Excellent leadership, communication, problem-solving, and conflict-resolution skills are required. You should be adept at motivating a remote team and maintaining a positive customer service ethos. This remote role offers a fantastic opportunity to lead a dedicated team and make a direct impact on customer loyalty and retention from your home office. While the role is remote, it plays a crucial part in our broader customer engagement strategy linked to Malindi, Kilifi, KE . If you are a customer-centric leader passionate about delivering outstanding support in a virtual setting, we invite you to apply.
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