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• Coordinate all logistical aspects of assigned events, including venue selection, catering, AV equipment, and decor.
• Source, negotiate with, and manage relationships with event vendors and suppliers.
• Develop and manage event budgets, ensuring cost-effectiveness and adherence to financial targets.
• Create detailed event schedules and timelines, ensuring all deadlines are met.
• Coordinate transportation, accommodation, and staffing for events.
• Oversee event setup, execution, and breakdown processes, often remotely coordinating on-site teams.
• Act as a primary point of contact for clients and vendors before, during, and after events.
• Troubleshoot and resolve any issues or challenges that arise during event planning and execution.
• Ensure all events comply with health, safety, and regulatory requirements.
• Conduct post-event evaluations and provide reports on event success and areas for improvement.

• Diploma or Bachelor's degree in Hospitality Management, Tourism, Event Management, or a related field.
• Minimum of 3 years of experience in event planning and logistics, preferably within the hospitality or tourism industry.
• Proven ability to manage multiple events and projects simultaneously.
• Excellent organizational, time management, and multitasking skills.
• Strong negotiation and vendor management capabilities.
• Proficiency in event management software and MS Office Suite.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently, adapt to changing priorities, and thrive in a remote work environment.
• A creative approach and a passion for delivering outstanding event experiences.

Are you passionate about health, nutrition, and helping people live better lives?

We're looking for a dynamic Sales Representative to join our team.

What You'll Do

• Educate customers on our range of premium supplements and their health benefits

• Drive sales both in-store and online through product demos, calls, and follow-ups

• Build strong relationships with clients

• Represent our brand with credibility and enthusiasm

• Achieve and exceed monthly sales targets

What We're Looking For

• Bachelor's Degree in Nutrition & Dietetics or any degree in nutritional sciences. (REQUIRED)

• Proven sales experience is a plus but not required.

• Excellent communication and presentation skills

• Strong interpersonal skills and a customer-first attitude

What We Offer

• Competitive salary + performance-based bonuses

• Product training and support

• A vibrant, health-focused work environment

If you're ready to combine your nutrition knowledge with your sales talent, we'd love to meet you.

Whatsapp your CV to

"Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

• PLEASE NOTE THIS IS AN IN-PERSON ROLE**

Who We Are
SuperCare Health (SCH) is the foremost post-acute, in-home healthcare provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for nearly 50 years. Specializing in respiratory and chronic disease management, we have earned our position as a leader in the industry by delivering innovative solutions that significantly enhance the quality of life for our patients. Our unwavering commitment to excellence has established us as a trusted partner for healthcare providers nationwide.

What We're Looking For
The
Manager, Call Center Operations
will be responsible for launching and managing SuperCare Health's Call Center hub in the Salt Lake City area. This individual will play a key role in establishing a strong presence in Utah, leading the hiring, training, and development of a team of 30–50 onsite Customer Care Specialists. The Call Center Manager will ensure excellence in patient and provider support, drive operational efficiency, and deliver on key performance indicators (KPIs) aligned with company goals.

What You'll Do
Leadership & Team Management

• Build, lead, and manage a team of 30–50 Customer Care Specialists in person at the Salt Lake City hub.
• Recruit, hire, and onboard new staff to support the rapid growth of the Utah market.
• Provide coaching, mentoring, and performance management to ensure team success.
• Foster a culture of accountability, collaboration, and service excellence.

Training & Development

• Oversee training and skill development programs for Customer Care Specialists, with support from corporate resources.
• Ensure staff are fully equipped to handle patient inquiries, provider communications, and service-related calls effectively and compassionately.
• Promote continuous learning to enhance call quality, compliance, and efficiency.

Operations & Performance Management

• Establish and implement call center processes, workflows, and best practices.
• Track, analyze, and report on call center KPIs, including call volume, service levels, quality assurance, first-call resolution, patient satisfaction, and productivity metrics.
• Develop strategies to improve operational performance and deliver measurable results.
• Collaborate with cross-functional teams, including Clinical Services, Field Operations/Dispatch, and Corporate Operations, to ensure seamless patient experiences.

Strategic Impact

• Serve as the primary leader establishing SuperCare Health's call center presence in Utah.
• Partner with senior leadership to align the call center's goals with overall business objectives.
• Act as a change agent to support growth, scalability, and excellence in patient care delivery.

This role may be a fit for you if you have…

• A Bachelor's degree in Business, Healthcare Administration, or related field preferred.
• Minimum 5 years of call center leadership experience, preferably in healthcare, durable medical equipment (DME), or related industries.
• Proven track record of managing large teams (30+ employees) in a high-volume call center environment.
• Strong understanding of call center operations, metrics, and workforce management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to thrive in a fast-paced, growth-oriented environment.
• Demonstrated ability to recruit, build, and retain high-performing teams.
• Proficiency with call center technology platforms and reporting tools.

Benefits

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks

• Paid Training
• Paid Time Off
• Sick Time
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health Is About
"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
Connect With Us
Company Website

Company Business Hours - 8:30 AM – 5:30 PM PST

LinkedIn

Twitter

Facebook

Instagram

Araceli Richardson - Jr. Recruiter LinkedIn

• Respond promptly and professionally to customer inquiries regarding products, orders, and services.
• Provide accurate information about products, pricing, and promotions.
• Process customer orders, returns, and exchanges with attention to detail.
• Troubleshoot and resolve customer complaints and issues with empathy and patience.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain detailed records of customer interactions and transactions.
• Identify opportunities to upsell or cross-sell products and services where appropriate.
• Adhere to company policies and procedures to ensure compliance.
• Provide feedback to management on customer concerns and product issues.
• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent; some college education preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with computer systems and customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a remote setting.
• A dedicated home office space with reliable high-speed internet access.
• Patience, empathy, and a genuine desire to help customers.
• Ability to work independently and meet performance targets.
• Flexibility to work various shifts, including evenings and weekends, as needed.

• Develop and implement customer experience strategies to enhance guest satisfaction.
• Monitor and analyze guest feedback from various channels (surveys, reviews, social media).
• Develop and deliver remote training programs for staff on customer service best practices.
• Manage online reputation and respond to reviews across platforms like TripAdvisor and Google.
• Resolve escalated guest issues with professionalism, empathy, and efficiency.
• Identify trends in guest feedback and recommend service improvements.
• Create and implement initiatives for personalized guest experiences.
• Collaborate with operational teams to ensure consistent service delivery.
• Stay updated on industry trends and best practices in customer experience management.
• Report on key customer experience metrics and performance indicators.

• Proven experience in a customer experience or guest relations role within the hospitality industry.
• Demonstrable success in improving customer satisfaction scores.
• Strong understanding of hospitality operations and service standards.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Experience with online reputation management tools and strategies.
• Ability to work independently, manage time effectively, and lead remote teams.
• Proficiency in CRM systems and customer feedback platforms.
• A passion for delivering exceptional service and creating memorable experiences.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

• Develop and execute a comprehensive customer experience strategy across all touchpoints of the guest journey, ensuring consistency and excellence in service delivery.
• Champion a customer-centric culture throughout the organization, inspiring teams to prioritize guest satisfaction and anticipate needs.
• Design and implement frameworks for service standards, training programs, and performance metrics to ensure high-quality service delivery.
• Analyze customer feedback, reviews, and survey data to identify areas of improvement and implement corrective actions.
• Oversee the management of customer relationship management (CRM) systems and leverage data analytics to gain insights into guest behavior and preferences.
• Lead and mentor a distributed team of customer service professionals, fostering a collaborative and high-performing remote work environment.
• Develop and manage the customer experience budget, ensuring effective allocation of resources to achieve strategic goals.
• Collaborate with marketing, operations, and technology teams to integrate customer experience initiatives with broader business strategies.
• Identify and implement innovative solutions and technologies to enhance the guest experience and streamline service operations.
• Serve as the primary point of contact for escalated customer issues, ensuring swift and satisfactory resolution.
• Monitor industry trends and best practices in customer experience management to maintain a competitive edge.
• Report on key customer experience metrics and insights to senior leadership, providing recommendations for continuous improvement.

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
• A minimum of 8 years of experience in customer experience management, preferably within the hospitality or tourism sector.
• Demonstrated success in developing and implementing customer-centric strategies that have improved guest satisfaction and loyalty.
• Proven ability to lead and motivate remote teams, fostering a strong sense of collaboration and accountability.
• Expertise in utilizing CRM systems and data analytics to drive customer insights and service improvements.
• Strong understanding of service design principles and best practices in customer journey mapping.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strategic thinker with a proactive and problem-solving mindset.
• Experience in budget management and financial oversight.
• Proficiency in relevant software and tools for customer feedback analysis and reporting.
• Adaptability and resilience in managing diverse customer needs and feedback in a global context.