45 Hotel Staff jobs in Malindi
Hotel Operations Manager
80200 Shella
KES60000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day management of their hospitality services. This role is hybrid, requiring a combination of on-site presence and remote work, offering flexibility while ensuring effective leadership. You will be responsible for managing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and guest services, ensuring the highest standards of quality and customer satisfaction. The ideal candidate will have a proven track record in hotel management, with strong leadership, organizational, and problem-solving skills. You will develop and implement operational strategies, manage budgets, control costs, and lead and motivate a diverse team of hospitality professionals. This role requires excellent communication and interpersonal skills to build strong relationships with guests, staff, and stakeholders. You will also be responsible for maintaining compliance with health, safety, and licensing regulations. A key part of this role involves leveraging technology to enhance operational efficiency and guest experience, including managing online booking systems and digital guest communication channels. The successful candidate will be instrumental in upholding the reputation of our client’s establishment and ensuring a seamless and memorable experience for all guests in **Malindi, Kilifi, KE**. This position offers a rewarding opportunity to lead and innovate within the vibrant hospitality sector. The ability to adapt to a hybrid work model, balancing strategic remote planning with hands-on on-site supervision, is crucial. You will be expected to analyze performance metrics, identify areas for improvement, and implement effective solutions to drive business growth and guest loyalty. Familiarity with property management systems (PMS) and revenue management techniques is highly desirable.
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0
Hotel Operations Manager
80200 Shella
KES160000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a seasoned and dynamic Hotel Operations Manager to lead their premier establishment. This critical role involves overseeing all day-to-day hotel operations, ensuring exceptional guest experiences, and maximizing revenue while maintaining operational efficiency and profitability. As a fully remote position, this role requires a leader who can effectively manage and inspire a distributed team through robust communication and performance management strategies. You will be responsible for directing departments such as front office, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and adherence to high service standards. Key responsibilities include developing and implementing operational policies and procedures, managing budgets, controlling costs, and driving revenue growth initiatives. You will work closely with the sales and marketing teams to enhance the hotel's market presence and customer base. Guest satisfaction will be a top priority, requiring you to address and resolve guest concerns promptly and effectively. The ideal candidate will possess a deep understanding of the hospitality industry, strong leadership qualities, and a proven ability to manage complex operations in a remote setting. This role demands excellent analytical skills for performance monitoring and strategic planning. You will be instrumental in fostering a positive work culture and ensuring the professional development of your team members. This position is associated with the vibrant locale of Malindi, Kilifi, KE , however, the role is completely remote. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required. A minimum of 8 years of progressive experience in hotel operations management is essential. Demonstrated success in P&L management, cost control, and revenue generation is a must. Strong knowledge of hotel management software and systems is expected. Exceptional leadership, communication, problem-solving, and interpersonal skills are crucial for success in this remote leadership role. You must be adept at motivating teams and driving performance through remote channels.
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1
Hotel Revenue Manager
80200 Shella
KES120000 Annually
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Posted 2 days ago
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Job Description
Our client, a prestigious hospitality establishment, is seeking an experienced and results-driven Hotel Revenue Manager to oversee pricing strategies, inventory management, and demand forecasting to maximize room revenue. This on-site role is critical for optimizing profitability and ensuring the hotel remains competitive in the market. The ideal candidate will possess a deep understanding of the hospitality industry, strong analytical skills, and a proven ability to implement effective revenue management techniques. You will be responsible for analyzing market trends, competitor pricing, and historical data to develop and execute dynamic pricing strategies across all distribution channels. This position requires strong leadership, excellent communication skills, and a passion for driving financial success within a hospitality setting.
Key Responsibilities:
Key Responsibilities:
- Develop and implement comprehensive revenue management strategies to optimize occupancy and average daily rate (ADR).
- Analyze market data, competitor activities, and historical performance to forecast demand.
- Set and manage room pricing and inventory across all distribution channels (online travel agencies, direct bookings, GDS).
- Monitor and adjust pricing strategies based on demand, seasonality, and special events.
- Collaborate with the sales and marketing teams to create effective promotional packages and campaigns.
- Prepare regular reports on revenue performance, key performance indicators (KPIs), and market insights.
- Identify opportunities to increase incremental revenue through upselling and cross-selling.
- Conduct regular audits of pricing, inventory, and booking data to ensure accuracy and compliance.
- Stay updated on industry trends, new technologies, and best practices in revenue management.
- Train and guide hotel staff on revenue management principles and best practices.
- Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field.
- Minimum of 5 years of experience in hotel revenue management or a closely related role.
- Proven track record of successfully increasing room revenue and profitability.
- In-depth knowledge of revenue management systems (RMS), property management systems (PMS), and channel managers.
- Strong analytical skills, with the ability to interpret complex data and make strategic decisions.
- Excellent understanding of pricing strategies, demand forecasting, and inventory control.
- Proficiency in Microsoft Excel and other data analysis tools.
- Strong communication, presentation, and interpersonal skills.
- Ability to work effectively under pressure and meet tight deadlines.
- Leadership qualities and the ability to motivate a team.
- A passion for the hospitality industry and a customer-centric approach.
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2
Hotel Operations Manager
80100 Shella
KES150000 Monthly
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Posted 2 days ago
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Job Description
Our client, a prestigious hotel in the vibrant coastal town of Malindi, is seeking a dynamic and experienced Hotel Operations Manager to oversee and optimize all daily hotel operations. This key leadership role requires a strategic thinker with a passion for delivering exceptional guest experiences and driving operational excellence. The ideal candidate will have a proven track record in hotel management, strong leadership capabilities, and a deep understanding of the hospitality industry. You will be responsible for ensuring seamless service delivery across all departments, fostering a positive work environment, and maximizing profitability.
Responsibilities:
Qualifications:
This is a demanding yet rewarding role for a seasoned hospitality professional. While the role requires a significant presence at the hotel, a hybrid working arrangement may be considered for specific strategic planning and administrative tasks. Join our client's team and contribute to the success of one of Malindi's premier hospitality destinations.
Responsibilities:
- Oversee and manage the day-to-day operations of all hotel departments, including Front Office, Food & Beverage, Housekeeping, Maintenance, and Security.
- Develop and implement operational strategies to enhance guest satisfaction, service quality, and operational efficiency.
- Manage departmental budgets, control costs, and ensure profitability targets are met.
- Recruit, train, mentor, and manage a high-performing team of hotel staff, fostering a culture of service excellence.
- Ensure compliance with all health, safety, and hygiene standards and regulations.
- Handle guest complaints and feedback effectively, resolving issues promptly and professionally.
- Monitor industry trends and competitor activities to identify opportunities for improvement and innovation.
- Collaborate with the General Manager and other senior management on strategic planning and business development.
- Manage vendor relationships and procurement of supplies and services.
- Implement and maintain high standards of operational procedures and policies.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Lead by example, demonstrating a commitment to outstanding guest service and operational excellence.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of progressive experience in hotel management, with at least 2 years in an operations management role.
- Proven ability to manage multiple departments and diverse teams effectively.
- Strong understanding of hotel operations, including Front Office, F&B, Housekeeping, and revenue management principles.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and other relevant systems.
- Strong financial acumen and experience with budgeting and cost control.
- Ability to work under pressure and make sound decisions in a fast-paced environment.
- Passion for delivering exceptional customer service and creating memorable guest experiences.
- Knowledge of local market trends and competitor landscape.
- Fluency in English and Swahili is essential.
This is a demanding yet rewarding role for a seasoned hospitality professional. While the role requires a significant presence at the hotel, a hybrid working arrangement may be considered for specific strategic planning and administrative tasks. Join our client's team and contribute to the success of one of Malindi's premier hospitality destinations.
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3
Senior Hotel Operations Director
80200 Shella
KES400000 Annually
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Posted today
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Job Description
Our client, a luxury hotel group, is seeking an experienced and visionary Senior Hotel Operations Director to oversee the strategic and operational management of their properties. This is a fully remote position, allowing you to drive excellence in hospitality from anywhere in Kenya.
Responsibilities:
Responsibilities:
- Lead and manage all aspects of hotel operations, including front office, housekeeping, food & beverage, and events.
- Develop and implement operational strategies to enhance guest satisfaction, service quality, and profitability.
- Set performance standards and key performance indicators (KPIs) for all operational departments.
- Oversee budgeting, financial planning, and cost control measures to ensure operational efficiency and profitability.
- Ensure compliance with all health, safety, and hygiene regulations.
- Recruit, train, and develop a high-performing team of hospitality professionals.
- Foster a culture of exceptional guest service and positive employee engagement.
- Manage relationships with vendors, suppliers, and other external partners.
- Conduct regular operational audits and implement improvements based on findings.
- Stay abreast of industry trends and best practices in hotel management and guest experience.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or equivalent professional experience is highly preferred.
- Minimum of 10 years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role (e.g., General Manager, Operations Director).
- Proven track record of successfully managing complex hotel operations and driving profitability.
- In-depth knowledge of all hotel operational departments and best practices.
- Strong financial acumen, including budgeting, forecasting, and P&L management.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams remotely.
- Experience with property management systems (PMS) and other hotel operational software.
- Strong problem-solving skills and the ability to make sound decisions under pressure.
- Passion for delivering exceptional guest experiences and building a strong service culture.
- Must be based in Kenya.
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4
Senior Hotel Operations Manager
80202 Shella
KES120000 Monthly
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Posted today
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking a seasoned Senior Hotel Operations Manager to spearhead operations for their high-end properties. This is a fully remote position, offering a unique opportunity for an experienced leader to manage and optimize hotel operations from anywhere, contributing to the guest experience and profitability. You will be responsible for overseeing all aspects of daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring the highest standards of service and efficiency.
Responsibilities:
Responsibilities:
- Develop and implement strategic operational plans to enhance guest satisfaction and operational efficiency.
- Oversee day-to-day operations of all hotel departments, ensuring seamless service delivery.
- Manage departmental budgets, controlling costs and maximizing revenue opportunities.
- Lead, motivate, and develop a team of department heads and staff to achieve service excellence.
- Ensure compliance with all health, safety, and hygiene regulations and standards.
- Monitor and analyze operational performance metrics, implementing corrective actions as needed.
- Foster a positive work environment and build strong relationships with staff, guests, and stakeholders.
- Manage vendor relationships and ensure optimal procurement of supplies and services.
- Develop and execute marketing and sales strategies in coordination with the sales and marketing teams.
- Handle guest complaints and concerns with professionalism and prompt resolution.
- Drive innovation in service delivery and operational processes.
- Prepare regular reports on operational performance for senior management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel management, with at least 3 years in a senior leadership role.
- Proven track record of successfully managing hotel operations and achieving financial targets.
- In-depth knowledge of hotel operations, including front office, F&B, housekeeping, and maintenance.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Experience with hotel management software (PMS) and other relevant technologies.
- Ability to manage budgets, control costs, and drive revenue.
- Proficiency in developing and implementing operational policies and procedures.
- Demonstrated ability to lead and inspire a diverse team in a remote setting.
- Passion for delivering exceptional guest experiences.
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5
Senior Hotel Revenue Manager
80204 Shella
KES6800000 Annually
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Posted 2 days ago
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Job Description
Our client, a renowned international luxury hotel group, is seeking a seasoned Senior Revenue Manager to lead their revenue management strategy from a fully remote position. This role is critical for optimizing room rates, inventory, and channel management to maximize revenue and profitability across a portfolio of properties, with a strategic focus on supporting hotels and operations in the coastal region, including those near Malindi, Kilifi, KE . The position offers the flexibility of remote work while requiring a deep understanding of the hospitality market dynamics.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement comprehensive revenue management strategies to drive occupancy and average daily rate (ADR).
- Conduct in-depth market analysis, competitor benchmarking, and demand forecasting.
- Manage room inventory across all distribution channels, optimizing pricing and availability to maximize revenue.
- Oversee the implementation of revenue management systems and technologies.
- Collaborate with Sales, Marketing, and Operations teams to align revenue strategies with business objectives.
- Prepare regular performance reports, providing insights and recommendations to senior management.
- Identify opportunities for upselling and cross-selling to enhance guest spend.
- Monitor industry trends and best practices in revenue management and hospitality.
- Train and mentor hotel teams on revenue management principles and systems.
- Ensure adherence to brand standards and guest satisfaction metrics.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in revenue management within the hotel industry, with a strong emphasis on luxury or resort properties.
- Proven track record of successfully implementing revenue strategies that resulted in significant RevPAR (Revenue Per Available Room) growth.
- In-depth knowledge of hotel distribution channels, pricing strategies, and yield management techniques.
- Proficiency with hotel property management systems (PMS) and revenue management software (e.g., IDeaS, Duetto).
- Strong analytical and quantitative skills, with the ability to interpret complex data sets.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently and effectively manage multiple priorities in a remote setting.
- A strategic mindset with a strong focus on achieving financial targets.
- Experience with international markets is a plus.
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6
Luxury Hotel Operations Manager
80201 Shella
KES100000 Annually
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Posted 2 days ago
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Job Description
Our client, an exclusive boutique hotel group, is looking for an exceptional Luxury Hotel Operations Manager to join their fully remote team. This pivotal role focuses on overseeing and optimizing the guest experience and operational efficiency across their properties, while working remotely to ensure seamless service delivery. You will be responsible for developing and implementing high standards of service excellence, managing operational budgets, and ensuring compliance with all health and safety regulations. The ideal candidate possesses extensive experience in luxury hospitality management, with a proven ability to lead and motivate diverse teams. Strong financial acumen, including experience with P&L management and cost control, is essential. You will be adept at utilizing technology to manage operations, reservations, and guest services from a remote setting. Excellent communication, problem-solving, and decision-making skills are critical. A degree in Hospitality Management or a related field is preferred, along with a minimum of 5 years of progressive experience in hotel operations. You will work closely with property managers, department heads, and external vendors to ensure consistent delivery of exceptional guest experiences. The ability to anticipate guest needs, handle complex situations with grace, and maintain a proactive approach to service improvement is paramount. This remote position offers a unique opportunity to contribute to the success of a luxury brand without the need for physical presence, leveraging digital tools and strategic oversight to maintain the highest standards of hospitality. You will be instrumental in upholding the reputation of exclusivity and unparalleled service that defines our client’s brand. The candidate must demonstrate a deep passion for customer service and a commitment to operational excellence.
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7
Senior Hotel Operations Manager
80200 Shella
KES170000 Annually
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Posted 2 days ago
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Job Description
Our client, a prestigious name in Hospitality & Tourism, is seeking a seasoned Senior Hotel Operations Manager to oversee multiple properties in a fully remote capacity. This is a unique opportunity for an experienced leader to manage hotel operations, drive guest satisfaction, and optimize profitability without being tied to a specific physical location. The ideal candidate will possess extensive experience in hotel management, a strong understanding of operational excellence, and exceptional leadership skills. You will be responsible for setting standards, implementing best practices, and ensuring a seamless guest experience across all managed units.
Responsibilities:
Responsibilities:
- Oversee the day-to-day operations of multiple hotels, ensuring high standards of service and guest satisfaction.
- Develop and implement operational policies and procedures to enhance efficiency and service quality.
- Manage budgets, control costs, and optimize revenue streams for each property.
- Lead, motivate, and develop hotel management teams to achieve performance targets.
- Ensure compliance with health, safety, and hygiene regulations.
- Monitor guest feedback and implement strategies to address concerns and improve service.
- Oversee inventory management, procurement, and vendor relations.
- Implement marketing and sales strategies in collaboration with the sales and marketing teams.
- Conduct regular performance reviews and operational audits of each hotel.
- Stay informed about industry trends and best practices in hospitality management.
- Foster a positive work environment and culture of excellence among staff.
- Manage relationships with external stakeholders, including owners and regulatory bodies.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or equivalent professional experience is highly desirable.
- Minimum of 7-10 years of progressive experience in hotel management, with a proven track record of success in multi-property oversight.
- Demonstrated expertise in operations management, finance, human resources, and marketing within the hospitality industry.
- Exceptional leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in property management systems (PMS) and hotel operational software.
- Ability to work independently and manage diverse teams and operations remotely.
- A passion for delivering outstanding guest experiences.
- Flexibility to travel occasionally if required for site visits.
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8
Senior Hotel Operations Director
80200 Shella
KES280000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a highly experienced and visionary Senior Hotel Operations Director to lead their hospitality ventures from a remote capacity. This critical role oversees all aspects of hotel operations, ensuring the delivery of exceptional guest experiences, maintaining operational efficiency, and driving profitability. You will be responsible for developing and implementing strategic operational plans, managing departmental budgets, overseeing staff recruitment and training, and upholding the highest standards of service quality and brand reputation. Key responsibilities include setting operational goals, monitoring performance metrics, implementing best practices in hospitality management, and ensuring compliance with health, safety, and service regulations. You will also collaborate with marketing, sales, and finance teams to achieve overall business objectives. The ideal candidate will possess extensive experience in luxury hotel management, with a proven track record of success in leading large-scale operations. A deep understanding of the hospitality industry, including front office, food and beverage, housekeeping, and maintenance operations, is essential. Strong leadership, financial acumen, and exceptional customer service skills are paramount. This is a fully remote position, offering unparalleled flexibility and the opportunity to manage and strategize for hotel properties from anywhere in the world. We are looking for an individual with strategic foresight, strong decision-making abilities, and excellent interpersonal and communication skills. The ability to inspire and motivate a diverse team across different locations is crucial. This position offers a highly competitive salary, comprehensive benefits, and the chance to shape the future of our hospitality brand. If you are a seasoned hospitality leader with a passion for excellence and a commitment to creating memorable guest experiences, we invite you to apply. Our client is dedicated to fostering an innovative and supportive remote work environment.
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