332 Hotel Staff jobs in Kenya
Hotel Operations Manager
10101 Nyeri Town
KES80000 Annually
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Job Description
Our client, a distinguished establishment in the hospitality sector, is seeking an experienced and dynamic Hotel Operations Manager to oversee daily operations at their property located in **Nyeri, Nyeri, KE**. This role requires a blend of strong leadership, impeccable guest service skills, and a keen understanding of hotel management principles. The ideal candidate will be adept at managing all aspects of hotel operations, from front desk and housekeeping to food and beverage and maintenance, ensuring a seamless and memorable experience for all guests.
Key Responsibilities:
Qualifications:
This is a **hybrid** role, offering a balance between on-site operational oversight and potential for remote administrative tasks. The successful candidate will be instrumental in maintaining and elevating the reputation of our client's establishment.
Key Responsibilities:
- Supervise and coordinate the activities of various hotel departments to ensure efficient service delivery.
- Develop and implement operational strategies to enhance guest satisfaction and operational efficiency.
- Manage staff, including hiring, training, scheduling, and performance evaluations.
- Oversee budgeting and financial performance for operational departments.
- Ensure compliance with all health, safety, and hygiene standards.
- Handle guest complaints and resolve issues promptly and professionally.
- Monitor inventory levels and manage procurement for operational supplies.
- Collaborate with the sales and marketing teams to drive revenue and occupancy.
- Conduct regular inspections of the property to maintain high standards of quality and presentation.
- Implement and maintain operational policies and procedures.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Proven experience (minimum 5 years) in a similar management role within the hotel industry.
- Excellent leadership, communication, and interpersonal skills.
- Strong understanding of hotel operations, including front office, housekeeping, F&B, and revenue management.
- Proficiency in hotel management software and POS systems.
- Ability to work effectively under pressure and make sound decisions.
- Knowledge of financial management and budgeting.
- Customer-focused with a commitment to delivering exceptional service.
- Flexibility to work varying shifts, including weekends and holidays.
This is a **hybrid** role, offering a balance between on-site operational oversight and potential for remote administrative tasks. The successful candidate will be instrumental in maintaining and elevating the reputation of our client's establishment.
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Hotel Revenue Manager
10100 Nyeri Town
KES150000 Annually
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Our client is seeking a proactive and data-driven Hotel Revenue Manager to join their expanding hospitality group. This role is entirely remote, allowing you to leverage your expertise in maximizing revenue and profitability for our client's properties from your chosen location. You will be responsible for developing and implementing effective revenue management strategies, including pricing, forecasting, and inventory control, across multiple hotels. Your primary objective will be to optimize room occupancy and average daily rates (ADR) to achieve set revenue targets. This involves analyzing market trends, competitor activities, and booking data to identify opportunities and mitigate risks. You will work closely with sales, marketing, and operations teams to ensure cohesive strategies are in place. The ideal candidate will have a strong understanding of the hospitality industry, excellent analytical skills, and proficiency in revenue management software. You should be adept at creating detailed reports and presenting findings to senior management. This position requires a strategic thinker with a keen eye for detail and the ability to adapt quickly to changing market dynamics. Excellent communication and interpersonal skills are essential for collaborating effectively with remote teams and stakeholders. You will play a pivotal role in driving financial success for our client's portfolio through sophisticated revenue management techniques.
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1
Hotel Operations Manager
60200 Meru , Eastern
KES130000 month
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Our client, a growing hospitality group, is seeking an experienced and dynamic Hotel Operations Manager to oversee their operations. This role is advertised as fully remote, focusing on strategic planning, budget management, and guest experience enhancement from a remote base, with occasional travel to properties as required. You will be responsible for ensuring the seamless day-to-day running of the hotel, managing all departments including front desk, housekeeping, food and beverage, and maintenance. Your core duties will include developing and implementing operational policies and procedures, managing staff performance, and ensuring exceptional guest satisfaction. You will also oversee budgeting, financial reporting, and cost control measures to maximize profitability.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5-7 years of progressive experience in hotel management, with a proven track record in operations. Strong leadership, organizational, and problem-solving skills are essential. You should have a deep understanding of all hotel operations, including front office, F&B, housekeeping, and revenue management. Excellent customer service skills and a passion for delivering outstanding guest experiences are paramount. Financial acumen and experience with budgeting and P&L management are required. The ability to effectively manage and motivate a diverse team is crucial. As this is a remote-first role, strong self-discipline, excellent communication and virtual collaboration skills, and proficiency with hotel management software and online communication tools are necessary. If you are a seasoned hospitality professional looking to leverage your expertise in a flexible, remote capacity to drive operational excellence and guest satisfaction, we encourage you to apply. Join our client and lead the way in delivering unforgettable guest experiences.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5-7 years of progressive experience in hotel management, with a proven track record in operations. Strong leadership, organizational, and problem-solving skills are essential. You should have a deep understanding of all hotel operations, including front office, F&B, housekeeping, and revenue management. Excellent customer service skills and a passion for delivering outstanding guest experiences are paramount. Financial acumen and experience with budgeting and P&L management are required. The ability to effectively manage and motivate a diverse team is crucial. As this is a remote-first role, strong self-discipline, excellent communication and virtual collaboration skills, and proficiency with hotel management software and online communication tools are necessary. If you are a seasoned hospitality professional looking to leverage your expertise in a flexible, remote capacity to drive operational excellence and guest satisfaction, we encourage you to apply. Join our client and lead the way in delivering unforgettable guest experiences.
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2
Hotel Operations Supervisor
50200 Bungoma, Western
KES70000 Annually
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Our client is looking for a diligent and experienced Hotel Operations Supervisor to oversee daily operations at their esteemed establishment. This role is critical in ensuring the highest standards of guest service, operational efficiency, and staff performance. You will be responsible for managing various departments, including front desk, housekeeping, and food and beverage, to ensure a seamless guest experience. Key responsibilities include supervising and motivating hotel staff, scheduling, and conducting training sessions. You will handle guest inquiries and resolve complaints promptly and professionally, ensuring guest satisfaction. This position requires excellent leadership, communication, and problem-solving skills. A strong understanding of hotel operations, from front office management to back-of-house services, is essential. You will be involved in inventory management, budget adherence, and implementing operational policies and procedures. The ideal candidate will have a proven track record in hotel management or a supervisory role within the hospitality industry. A passion for providing exceptional customer service and a commitment to maintaining high standards of quality are paramount. You will play a vital role in maintaining the reputation and success of our client's hotel by ensuring all operations run smoothly and efficiently.
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3
Hotel Operations Manager
20200 Kapsuser
KES150000 Annually
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Our client is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day functions of a bustling hospitality establishment located in the scenic region of Kericho, Kericho, KE . This pivotal role requires a strategic thinker with a proven track record in managing diverse teams and ensuring exceptional guest experiences. You will be responsible for optimizing operational efficiency across all departments, including front desk, housekeeping, food and beverage, and maintenance. Key duties involve developing and implementing operational strategies, managing budgets, controlling costs, and ensuring compliance with health, safety, and hygiene standards. The ideal candidate will possess strong leadership abilities, excellent communication skills, and a deep understanding of the hospitality industry. You will also be involved in staff training and development, performance management, and fostering a positive work environment. This position involves a hybrid work arrangement, allowing for a blend of on-site management and remote strategic planning. Experience with property management systems (PMS) and a degree in Hospitality Management or a related field are highly desirable. We are looking for an individual who is passionate about service excellence and driven to achieve high standards of quality and guest satisfaction. The ability to analyze performance metrics, identify areas for improvement, and implement effective solutions is crucial. This role demands exceptional organizational skills and the capacity to handle multiple priorities simultaneously in a fast-paced environment. If you are a motivated professional looking to make a significant impact in the hospitality sector, we encourage you to apply.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee daily operations of all hotel departments.
- Develop and implement operational policies and procedures.
- Manage departmental budgets and control expenses.
- Ensure high standards of guest service and satisfaction.
- Recruit, train, and manage hotel staff.
- Maintain a safe and sanitary work environment.
- Conduct regular staff meetings and performance reviews.
- Manage inventory and procurement of supplies.
- Handle guest complaints and resolve issues promptly.
- Monitor industry trends and implement best practices.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5 years of experience in hotel management or a similar role.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel management software.
- Strong financial acumen and budget management skills.
- Knowledge of health and safety regulations.
This advertiser has chosen not to accept applicants from your region.
4
Hotel Operations Manager
20101 Nyeri Town
KES150000 Annually
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Job Description
Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day operations of a premier hospitality establishment located in the vibrant city of Nyeri, Nyeri, KE . The ideal candidate will be responsible for ensuring exceptional guest experiences, maintaining high standards of service, and driving operational efficiency across all departments including front desk, housekeeping, food and beverage, and maintenance. You will manage a diverse team, recruit and train staff, and develop strategies to optimize performance and profitability. Key responsibilities include budget management, inventory control, guest complaint resolution, and ensuring compliance with health and safety regulations. The role requires a proactive approach to problem-solving and a commitment to excellence in hospitality.
Key Responsibilities:
Key Responsibilities:
- Oversee all hotel operational departments to ensure seamless service delivery.
- Manage staff scheduling, performance reviews, and professional development.
- Implement and maintain high standards of guest service and satisfaction.
- Control departmental costs, manage budgets, and monitor inventory.
- Ensure compliance with all relevant health, safety, and licensing regulations.
- Develop and execute strategies to improve revenue and guest loyalty.
- Handle guest inquiries, feedback, and resolve complaints promptly and professionally.
- Collaborate with the sales and marketing teams to promote hotel services and events.
- Maintain the overall ambiance and condition of the hotel premises.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven experience (minimum 5 years) in hotel management or a similar senior operational role.
- Strong leadership, communication, and interpersonal skills.
- Excellent understanding of hotel operations, budgeting, and revenue management.
- Proficiency in hotel management software.
- Ability to work under pressure and make sound decisions.
- A passion for providing outstanding customer service.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Operations Manager
60100 Embu, Eastern
KES100000 Annually
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Job Description
Our client, a renowned hospitality establishment, is seeking an experienced and dynamic Hotel Operations Manager to oversee all aspects of daily hotel operations. This role is crucial for ensuring exceptional guest experiences, maintaining high service standards, and maximizing operational efficiency and profitability. The successful candidate will be responsible for managing various departments, including front office, housekeeping, food and beverage, and maintenance. Key duties involve developing and implementing operational strategies, managing budgets, controlling costs, and ensuring compliance with health, safety, and licensing regulations. You will lead, motivate, and train a diverse team of staff, fostering a positive work environment and promoting exceptional customer service. The ideal candidate will possess a proven track record in hotel management, with extensive experience in operational leadership. Excellent communication, problem-solving, leadership, and financial management skills are essential. A strong understanding of the hospitality industry, guest satisfaction drivers, and market trends is required. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. A minimum of 6 years of progressive experience in hotel operations, with at least 3 years in a managerial capacity, is essential. This position requires on-site presence to effectively manage and engage with the hotel's operations and staff.
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6
Hotel Operations Manager
30100 Moiben
KES160000 Annually
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Job Description
Our client, a distinguished hospitality group, is seeking an experienced and results-oriented Hotel Operations Manager to lead their remote management team. This fully remote position is ideal for a strategic leader passionate about delivering exceptional guest experiences and driving operational excellence across the organization. You will oversee day-to-day operations, manage departmental staff, and ensure the highest standards of service delivery. Responsibilities include developing and implementing operational policies and procedures, managing budgets and financial performance, and ensuring compliance with health and safety regulations. You will also be involved in staff recruitment, training, and performance management. This role requires a proactive approach to problem-solving and a keen ability to adapt to the evolving needs of the hospitality industry, all within a remote work setting. Experience with property management systems (PMS) and a strong understanding of hotel operations, including front desk, housekeeping, food and beverage, and maintenance, is essential. The ideal candidate will possess excellent leadership, communication, and interpersonal skills. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with a minimum of 5 years of experience in hotel management, is required. Join our client's innovative remote team and elevate the guest experience.
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7
Hotel Operations Manager
20117 Naivasha, Rift Valley
KES2000000 Annually
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Job Description
Our client, a renowned luxury resort, is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day operations of its facilities in Naivasha, Nakuru, KE . This critical role involves ensuring the highest standards of service delivery, operational efficiency, and guest satisfaction across all departments, including front desk, housekeeping, food and beverage, and facilities management. You will be responsible for managing staff, controlling costs, and implementing strategies to enhance the guest experience and drive profitability. The ideal candidate will have a passion for hospitality, a keen eye for detail, and a proven ability to lead and motivate teams. Responsibilities will include:
- Overseeing all aspects of hotel operations to ensure seamless service delivery.
- Managing and developing department heads to achieve operational goals and uphold service standards.
- Implementing and monitoring operational policies and procedures to enhance efficiency and guest satisfaction.
- Controlling departmental budgets, managing labor costs, and optimizing resource allocation.
- Ensuring compliance with health, safety, and hygiene regulations across all areas.
- Handling guest complaints and resolving issues promptly and professionally to ensure maximum guest satisfaction.
- Developing and executing strategies to drive revenue and profitability.
- Conducting regular staff training and development programs to enhance service skills and product knowledge.
- Managing inventory and procurement for various departments, ensuring cost-effectiveness.
- Collaborating with the sales and marketing teams to develop promotional activities and packages.
- Maintaining the physical appearance and operational readiness of the resort.
- Analyzing operational data and financial reports to identify areas for improvement.
- Ensuring a positive and productive work environment for all staff members.
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8
Hotel Operations Manager
20100 Mwembe
KES120000 Annually
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Posted today
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Job Description
Our client is seeking a proactive and experienced Hotel Operations Manager to oversee and optimize the day-to-day operations of their hospitality establishment, working remotely. This role is essential for ensuring exceptional guest experiences, efficient service delivery, and maintaining high standards of quality across all departments. You will be responsible for managing various operational functions, including front desk, housekeeping, food and beverage, and guest services, ensuring seamless coordination and service excellence. Key responsibilities include developing and implementing operational policies and procedures, managing staff performance and training, and overseeing inventory management and procurement. You will also be responsible for budget management, cost control, and ensuring compliance with health, safety, and hygiene regulations. The ideal candidate will possess a strong understanding of the hospitality industry, with proven experience in operational management. Excellent leadership, communication, and problem-solving skills are essential, along with a keen eye for detail and a passion for guest satisfaction. You should be adept at managing teams, motivating staff, and fostering a positive work environment. This remote position requires a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with a minimum of 5 years of experience in hotel operations management. While primarily remote, occasional site visits may be required for critical inspections or strategic planning. You must be highly organized, adaptable, and capable of managing multiple priorities effectively. A commitment to continuous improvement and delivering outstanding service is paramount.
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