853 Hotel Staff jobs in Kenya

Company Description

Triplinq Hotel and Resort Nkubu offers modern and stylish accommodation & conference facility suitable for both leisure and business travelers. The vibrant dining experience features a mix of local and international cuisine, accompanied by a lively bar for socializing and relaxation. The beautifully landscaped gardens and event grounds are perfect for weddings, team building events, and private celebrations. On-site amenities include a supermarket for essentials, a car wash, and service bay for vehicle care.

Role Description

This is a full-time on-site role for a Hotel Manager located in Nkubu. The Hotel Manager will oversee the day-to-day operations, manage staff, handle customer service, drive revenue growth , handle budgeting, facilitate sales, and supervise food & beverage operations.

Qualifications

• Customer Service and Receptionist Duties skills
• Budgeting and Sales skills
• Experience in Food & Beverage operations
• Proven ability to manage a team effectively
• Strong organizational and communication skills
• Previous experience in hospitality industry
• Bachelor's degree in Hospitality Management or related field

Company Description

The Thrive Hospitality Alliance, based in Nairobi, Kenya, is a consortium of seasoned experts specializing in areas such as hospitality operations management, revenue management, hospitality finance, logistics, and hotel product concepts. Our team has successfully executed numerous turnaround management projects across Africa and introduced innovative concepts catering to the Ultra High Net Worth Individuals (UHNWI). We offer comprehensive Turnkey Hospitality Solutions designed to suit asset owners through a flexible fee structure, optimizing senior management team payrolls, and implementing centralized solutions to enhance topline revenues.

Role Description

This is a full-time on-site role located in Nairobi County, Kenya, for a Hotel Accountant. The Hotel Accountant will be responsible for managing all financial aspects of the hotel, including maintaining financial records, preparing budgets, monitoring expenditures, and conducting financial analysis. The Hotel Accountant will also handle payroll, oversee audits, ensure compliance with financial regulations, and collaborate with management to optimize financial performance.

Qualifications

• Proficiency in Accounting, Financial Analysis, and Budget Preparation
• Experience with Payroll Management and Auditing
• Solid understanding of Financial Compliance and Reporting Standards
• Strong skills in using Accounting Software and Excel
• Excellent attention to detail and organizational skills
• Ability to work independently as well as collaboratively with a team
• Experience in the hospitality industry is preferred
• Bachelor's degree in Accounting, Finance, or a related field
• Professional certification (e.g., CPA, ACCA) is a plus

• Oversee daily hotel operations, ensuring the highest standards of service and guest satisfaction.
• Manage and lead all hotel departments, including Front Desk, Housekeeping, F&B, Maintenance, and Sales & Marketing.
• Develop and implement strategic business plans to achieve revenue and profitability goals.
• Control budgets, manage expenses, and ensure financial targets are met.
• Maintain the brand's reputation and implement quality assurance programs.
• Recruit, train, motivate, and manage hotel staff to ensure exceptional performance.
• Develop and execute effective sales and marketing strategies to drive occupancy and revenue.
• Ensure compliance with all health, safety, and legal regulations.
• Build and maintain strong relationships with guests, suppliers, and the local community.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Optimize operational efficiency and guest service through strategic implementation of technology and processes.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
• Minimum of 5-8 years of experience in a senior management role within the hospitality industry, preferably in luxury hotels.
• Proven experience in P&L management, budgeting, and financial forecasting.
• Strong leadership, team management, and interpersonal skills.
• Excellent understanding of hotel operations, including F&B, front office, and housekeeping.
• Demonstrated success in sales, marketing, and revenue management.
• Exceptional customer service orientation and problem-solving abilities.
• Proficiency in hotel management software and systems.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed, with strategic remote oversight capabilities.
• Strong communication and presentation skills.

• Manage and coordinate all hotel departments, including front office, housekeeping, food and beverage, and maintenance, to ensure optimal efficiency and guest satisfaction.
• Develop and implement operational policies and procedures to maintain high standards of service and safety.
• Oversee budgeting and financial performance, identifying cost-saving opportunities and revenue enhancement strategies.
• Lead and motivate a diverse team of hospitality professionals, fostering a positive work environment and providing ongoing training and development.
• Ensure compliance with all health, safety, and sanitation regulations.
• Handle guest inquiries, feedback, and complaints with professionalism and a commitment to resolution.
• Collaborate with the General Manager on strategic planning, marketing initiatives, and capital expenditure projects.
• Maintain strong relationships with suppliers and vendors, negotiating contracts and ensuring quality service.
• Conduct regular inspections of hotel facilities to ensure cleanliness, functionality, and adherence to brand standards.
• Utilize technology and reporting systems to monitor operational performance and identify trends.
• Participate in management meetings, contributing to the overall success of the hotel.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a supervisory or managerial role.
• Proven track record in managing diverse hotel operations and leading large teams.
• Strong understanding of hotel operations, including front desk, F&B, housekeeping, and maintenance.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong financial acumen and experience with budgeting and cost control.
• Ability to handle stressful situations and make sound decisions under pressure.
• A commitment to delivering exceptional customer service.
• This role requires a hybrid work arrangement, involving both on-site management duties in Embu, Embu, KE and remote strategic planning and reporting.

• Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance, to ensure seamless operations.
• Develop and implement operational policies and procedures to enhance efficiency and guest experience.
• Oversee staff recruitment, training, performance management, and scheduling to ensure optimal staffing levels and service quality.
• Monitor departmental budgets, control costs, and identify opportunities for revenue enhancement.
• Ensure compliance with all health, safety, and hygiene regulations.
• Handle guest inquiries, complaints, and feedback, resolving issues promptly and professionally to maintain high satisfaction rates.
• Maintain strong relationships with vendors, suppliers, and local authorities.
• Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance, and adherence to brand standards.
• Collaborate with the sales and marketing teams to drive occupancy and revenue growth.
• Stay abreast of industry trends and best practices in hotel management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hotel management, with at least 2 years in a managerial role (e.g., Front Office Manager, Food & Beverage Manager).
• Proven track record in managing diverse hotel operations and leading large teams.
• Excellent understanding of hotel operational systems, including Property Management Systems (PMS).
• Strong financial acumen and experience with budgeting and cost control.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to work under pressure and make sound decisions in a fast-paced environment.
• Proficiency in Microsoft Office Suite and hotel management software.
• A passion for guest service and a commitment to delivering memorable experiences.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

• Oversee daily hotel operations, including front desk, housekeeping, F&B, and maintenance.
• Ensure the highest standards of guest service and satisfaction are met and exceeded.
• Manage operational budgets, controlling costs and maximizing revenue.
• Supervise, train, and motivate hotel staff, fostering a positive and productive work environment.
• Develop and implement operational policies and procedures.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards.
• Manage inventory and procurement for hotel supplies and amenities.
• Handle guest complaints and resolve issues promptly and effectively.
• Liaise with department heads to ensure effective communication and coordination.
• Monitor key performance indicators (KPIs) and implement strategies for improvement.
• Ensure compliance with health, safety, and hygiene regulations.
• Collaborate with the marketing team on promotions and packages.
• Manage relationships with suppliers and vendors.
• Oversee the implementation of new technologies and systems to enhance operations.
• Prepare operational reports for senior management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hotel management, with at least 2 years in a managerial role.
• Proven track record of successfully managing hotel operations and teams.
• Strong understanding of hotel software systems (PMS, POS).
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in budget management and financial analysis.
• Strong problem-solving and decision-making abilities.
• Ability to work effectively under pressure and manage multiple priorities.
• Experience in delivering exceptional customer service.
• Knowledge of health, safety, and sanitation standards.
• Ability to work independently and manage remote teams efficiently.
• Familiarity with remote work tools and platforms.

• Oversee all day-to-day operations of the hotel, including front desk, housekeeping, food & beverage, maintenance, and sales & marketing.
• Develop and implement strategic plans to achieve revenue targets, control costs, and maximize profitability.
• Lead, motivate, and manage the hotel's management team and staff, fostering a culture of exceptional service and teamwork.
• Ensure compliance with all health, safety, and sanitation regulations.
• Maintain high standards of guest satisfaction, addressing and resolving guest complaints promptly and effectively.
• Develop and manage the hotel's annual budget, including forecasting, P&L analysis, and financial reporting.
• Oversee property maintenance and ensure the hotel's facilities are well-maintained and visually appealing.
• Drive sales and marketing initiatives to attract and retain guests, including managing online presence and local partnerships.
• Recruit, train, and develop hotel staff to ensure a high level of service delivery and career growth opportunities.
• Build and maintain positive relationships with guests, vendors, local community leaders, and ownership.
• Monitor industry trends and competitor activities to identify opportunities for improvement and innovation.
• Ensure adherence to brand standards and operational policies.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is an advantage.
• Minimum of 8 years of progressive experience in hotel management, with at least 4 years in a General Manager or Assistant General Manager role.
• Proven track record of successfully managing hotel operations and achieving financial targets.
• In-depth knowledge of all hotel departments and operations.
• Strong leadership, team-building, and motivational skills.
• Excellent financial acumen, including budgeting, P&L management, and cost control.
• Exceptional customer service and problem-solving abilities.
• Strong communication, negotiation, and interpersonal skills.
• Proficiency in property management systems (PMS) and hotel operational software.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by hotel operations.
• A passion for the hospitality industry and a commitment to excellence.