E-commerce Operations Manager
80200 Shella
KES300000 Annually
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Job Description
Our client, a leading online retailer, is seeking a highly organized and results-driven E-commerce Operations Manager to manage their operations remotely. This position is a fully remote role, requiring strong self-management and exceptional communication skills. You will be responsible for overseeing all aspects of the e-commerce supply chain, from inventory management and order fulfillment to logistics and customer service. Your primary goal will be to ensure a seamless and efficient online shopping experience for customers. Key responsibilities include managing inventory levels across multiple platforms, optimizing warehouse operations (even if managed by third parties), coordinating with shipping carriers to ensure timely deliveries, and developing strategies to minimize shipping costs and delivery times. You will also collaborate with the marketing team to align operational capabilities with promotional activities and sales forecasts. Analyzing sales data, website performance metrics, and customer feedback to identify areas for improvement will be a critical part of your role. Experience with various e-commerce platforms, ERP systems, and inventory management software is essential. The ideal candidate will have a proven ability to problem-solve complex operational challenges, manage budgets effectively, and lead cross-functional teams in a virtual environment. Strong analytical skills, attention to detail, and a passion for delivering excellent customer service are paramount. The job location for this role, though remote, is associated with managing online retail operations and customer experience impacting the **Malindi, Kilifi** region.
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0
Senior E-commerce Operations Manager (Remote)
80200 Shella
KES100000 Annually
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Posted today
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Job Description
Our client, a leading online retailer experiencing rapid growth, is looking for a highly motivated and experienced Senior E-commerce Operations Manager to join their team in a fully remote capacity. This position is critical for overseeing and optimizing the day-to-day operations of our client's online retail platforms, serving customers across Malindi, Kilifi, KE and beyond. You will be responsible for managing inventory levels, streamlining order fulfillment processes, and ensuring efficient supply chain management. Key duties include coordinating with third-party logistics providers, analyzing sales data to forecast demand, and implementing strategies to reduce shipping costs and delivery times. The Senior E-commerce Operations Manager will also play a vital role in customer service excellence, developing protocols for handling inquiries, returns, and complaints to ensure customer satisfaction. You will collaborate with marketing and sales teams to align operational strategies with promotional campaigns and product launches. Experience with various e-commerce platforms and CRM systems is essential. We are seeking an individual with strong analytical skills, exceptional problem-solving abilities, and a proven track record in e-commerce operations. The ability to manage cross-functional teams remotely and drive continuous improvement initiatives is key. This role requires excellent leadership qualities, meticulous attention to detail, and a proactive approach to identifying and resolving operational challenges. If you are a strategic thinker passionate about optimizing online retail operations and thrive in a remote work environment, this is the ideal opportunity for you.
This advertiser has chosen not to accept applicants from your region.
1
Remote E-commerce Platform Manager
80100 Shella
KES160000 Annually
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Posted today
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Job Description
Our client, a rapidly growing e-commerce business, is seeking an experienced and results-driven E-commerce Platform Manager to oversee and optimize their online sales channels. This is a fully remote position, allowing you to contribute to our success from anywhere. You will be responsible for managing the day-to-day operations of our e-commerce platforms, driving sales growth, and enhancing the customer shopping experience. This includes managing product listings, optimizing website navigation and user experience, and implementing effective promotional strategies.
Key responsibilities include analyzing sales data and customer behavior to identify trends and opportunities for improvement. You will work closely with marketing teams to execute digital marketing campaigns, including SEM, SEO, email marketing, and social media advertising, to drive traffic and conversions. The role requires managing inventory levels, coordinating with logistics and fulfillment partners, and ensuring seamless order processing. You will also be responsible for staying updated on e-commerce trends, competitor activities, and emerging technologies to maintain a competitive edge. Strong collaboration with IT and development teams to implement new features and ensure platform stability is crucial. Experience in A/B testing and conversion rate optimization (CRO) is highly valued.
The ideal candidate will possess a Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field. A minimum of 6 years of experience in e-commerce management, with a strong focus on platform operations and online sales growth, is required. Proven experience with major e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and e-commerce analytics tools is essential. Excellent understanding of digital marketing strategies, SEO, SEM, and social media marketing is crucial. Strong analytical, problem-solving, and project management skills are necessary. Outstanding communication and interpersonal skills are vital for effective remote collaboration. This is an exciting opportunity to take ownership of our e-commerce presence and drive significant growth.
Key responsibilities include analyzing sales data and customer behavior to identify trends and opportunities for improvement. You will work closely with marketing teams to execute digital marketing campaigns, including SEM, SEO, email marketing, and social media advertising, to drive traffic and conversions. The role requires managing inventory levels, coordinating with logistics and fulfillment partners, and ensuring seamless order processing. You will also be responsible for staying updated on e-commerce trends, competitor activities, and emerging technologies to maintain a competitive edge. Strong collaboration with IT and development teams to implement new features and ensure platform stability is crucial. Experience in A/B testing and conversion rate optimization (CRO) is highly valued.
The ideal candidate will possess a Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field. A minimum of 6 years of experience in e-commerce management, with a strong focus on platform operations and online sales growth, is required. Proven experience with major e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and e-commerce analytics tools is essential. Excellent understanding of digital marketing strategies, SEO, SEM, and social media marketing is crucial. Strong analytical, problem-solving, and project management skills are necessary. Outstanding communication and interpersonal skills are vital for effective remote collaboration. This is an exciting opportunity to take ownership of our e-commerce presence and drive significant growth.
This advertiser has chosen not to accept applicants from your region.
2
Senior Retail Operations Analyst - Remote
80100 Shella
KES170000 Annually
WhatJobs
Posted today
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Job Description
Our client, a prominent name in the retail sector, is looking for a highly analytical and strategic Senior Retail Operations Analyst to join their fully remote team. This role is vital for driving operational excellence and optimizing performance across the company's retail footprint. The successful candidate will be responsible for analyzing complex retail data, identifying trends, and developing actionable insights to improve store performance, enhance customer experience, and increase profitability. You will work closely with retail leadership, merchandising, marketing, and IT teams to translate data into strategic recommendations and implement operational improvements. Key responsibilities include developing performance dashboards, forecasting sales, analyzing inventory management, evaluating promotional effectiveness, and identifying opportunities for process optimization. The ideal candidate will possess strong analytical skills, a deep understanding of retail operations, and proficiency in data analysis tools and techniques. The ability to communicate complex findings clearly and concisely to various stakeholders, both verbally and in writing, is essential.
Key Responsibilities:
Key Responsibilities:
- Analyze sales, inventory, customer, and operational data to identify trends, patterns, and opportunities for improvement.
- Develop and maintain key performance indicator (KPI) dashboards and reports for retail operations.
- Conduct in-depth analysis of store performance, identifying best practices and areas for development.
- Evaluate the effectiveness of marketing campaigns, promotions, and pricing strategies.
- Provide data-driven recommendations to optimize inventory levels, reduce stockouts, and minimize markdowns.
- Analyze customer behavior and purchasing patterns to enhance the in-store and online customer experience.
- Identify and implement process improvements to enhance operational efficiency and reduce costs.
- Collaborate with cross-functional teams to support strategic initiatives and projects.
- Develop financial models and forecasts to support business planning and decision-making.
- Stay abreast of retail industry trends and competitor activities, providing market intelligence.
This advertiser has chosen not to accept applicants from your region.
3
Senior E-commerce Operations Manager (Remote)
80100 Shella
KES160000 Annually
WhatJobs
Posted today
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Job Description
Our client, a rapidly growing e-commerce enterprise, is seeking a highly motivated and experienced Senior E-commerce Operations Manager to oversee all aspects of their online retail operations. This is a fully remote position, offering a fantastic opportunity to contribute to a fast-paced, innovative business from anywhere. You will be responsible for optimizing website performance, managing inventory and fulfillment, streamlining customer service processes, and driving overall operational efficiency to enhance the customer experience and maximize sales. The ideal candidate will have a strong track record in e-commerce, a data-driven approach, and a passion for continuous improvement.
Key Responsibilities:
Key Responsibilities:
- Manage and optimize all aspects of the e-commerce platform, including website functionality, user experience, and conversion rates.
- Oversee inventory management, forecasting, and order fulfillment processes to ensure timely delivery and minimize stockouts.
- Develop and implement strategies to improve customer service responsiveness and satisfaction across all touchpoints.
- Collaborate with marketing and sales teams to align operational strategies with promotional campaigns and sales targets.
- Analyze key performance indicators (KPIs) related to e-commerce operations, identifying trends and implementing data-driven improvements.
- Manage relationships with third-party logistics providers, shipping carriers, and other operational vendors.
- Ensure compliance with all relevant e-commerce regulations and industry best practices.
- Lead and mentor a remote team of e-commerce operations specialists.
- Identify and implement new technologies and tools to enhance operational efficiency and customer experience.
- Develop and manage the e-commerce operations budget.
- Bachelor's degree in Business Administration, Marketing, Operations Management, or a related field.
- Minimum of 6 years of progressive experience in e-commerce operations management.
- Proven experience with major e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and CRM systems.
- Strong understanding of inventory management software, order fulfillment processes, and supply chain logistics.
- Demonstrated ability to analyze data, interpret trends, and make informed business decisions.
- Excellent project management and organizational skills, with a keen eye for detail.
- Strong leadership and team-building capabilities.
- Exceptional problem-solving and critical thinking skills.
- Proficiency in using analytics tools (e.g., Google Analytics) to track performance.
- Ability to thrive in a fast-paced, remote work environment.
This advertiser has chosen not to accept applicants from your region.
4
Senior E-commerce Manager
80109 Shella
KES190000 Annually
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Posted today
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Job Description
Our client, a rapidly expanding online retailer seeking to dominate the digital marketplace, is looking for an experienced and results-driven Senior E-commerce Manager to spearhead their online sales strategy. This is a fully remote position, offering an exciting opportunity to shape and execute e-commerce initiatives from the comfort of your own workspace. You will be responsible for driving online revenue growth, optimizing the customer journey, and ensuring a seamless and engaging shopping experience across all digital touchpoints. The ideal candidate possesses a deep understanding of e-commerce platforms, digital marketing, and data-driven decision-making.
Responsibilities:
Responsibilities:
- Develop and implement a comprehensive e-commerce strategy to drive sales, increase market share, and enhance brand presence online.
- Manage and optimize the company's e-commerce website(s), ensuring a user-friendly interface, smooth checkout process, and high conversion rates.
- Oversee all aspects of digital marketing campaigns, including SEO, SEM, social media marketing, email marketing, and affiliate programs, to drive traffic and customer acquisition.
- Analyze website performance metrics, sales data, and customer behavior to identify trends, opportunities, and areas for improvement.
- Manage product catalog, pricing strategies, promotions, and inventory levels to maximize profitability.
- Develop and execute strategies for customer retention and loyalty programs.
- Stay abreast of the latest e-commerce trends, technologies, and best practices, and implement innovative solutions.
- Collaborate with marketing, IT, and customer service teams to ensure a cohesive online customer experience.
- Manage the e-commerce budget and P&L, reporting on key performance indicators (KPIs) to senior management.
- Conduct market research and competitive analysis to identify new growth opportunities.
- Ensure all e-commerce activities comply with relevant regulations and data privacy laws.
- Lead and mentor the e-commerce team, fostering a collaborative and high-performance culture.
- Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field. MBA or relevant Master's degree is a plus.
- Minimum of 7 years of progressive experience in e-commerce management, with a proven track record of driving significant online revenue growth.
- Deep understanding of major e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and their functionalities.
- Extensive experience in digital marketing channels, including SEO, SEM, PPC, social media, email marketing, and affiliate marketing.
- Strong analytical skills with proficiency in using web analytics tools (e.g., Google Analytics) and data visualization tools.
- Demonstrated experience in A/B testing, conversion rate optimization (CRO), and customer journey mapping.
- Excellent understanding of online merchandising, inventory management, and fulfillment processes.
- Strong leadership, project management, and communication skills.
- Ability to think strategically and execute tactically in a fast-paced environment.
- Experience with e-commerce P&L management and budget forecasting.
- Knowledge of international e-commerce markets is an advantage.
This advertiser has chosen not to accept applicants from your region.
5
Senior E-commerce Operations Manager
80100 Shella
KES420000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing online retail business, is seeking a Senior E-commerce Operations Manager to lead and optimize their online sales channels. This is a fully remote position, offering the ultimate flexibility to manage operations from any location. You will be responsible for ensuring a seamless and efficient customer experience from order placement through to delivery. This includes managing website functionality, inventory levels, order fulfillment processes, and customer service integrations. The ideal candidate will have a deep understanding of e-commerce platforms, logistics, and data-driven decision-making.
Key Responsibilities:
Qualifications:
This is a fantastic opportunity to take ownership of a critical function within a thriving online business and contribute directly to its growth and success, all from the comfort of your remote workspace.
Key Responsibilities:
- Oversee all aspects of the e-commerce operational workflow, including website management, order processing, fulfillment, and returns.
- Implement and refine strategies to improve website performance, conversion rates, and customer satisfaction.
- Manage inventory levels across multiple channels, ensuring accuracy and minimizing stockouts or overstock situations.
- Optimize shipping and logistics processes to ensure timely and cost-effective delivery of orders.
- Collaborate with marketing and sales teams to align operational capabilities with promotional activities and sales targets.
- Monitor key e-commerce metrics (e.g., AOV, conversion rate, cart abandonment) and develop action plans based on insights.
- Manage relationships with third-party vendors, including logistics providers and technology partners.
- Ensure a high level of customer service is maintained across all online touchpoints.
- Identify and implement new technologies and tools to enhance the e-commerce operational efficiency.
- Lead and mentor the e-commerce operations team, fostering a culture of excellence and continuous improvement.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
- Minimum of 6 years of experience in e-commerce operations management, with a proven track record of success.
- In-depth knowledge of major e-commerce platforms (e.g., Shopify Plus, Magento, WooCommerce).
- Strong understanding of digital marketing principles and their impact on e-commerce operations.
- Experience with warehouse management systems (WMS) and order fulfillment processes.
- Excellent analytical and problem-solving skills, with a strong ability to interpret data and drive decisions.
- Proficiency in e-commerce analytics tools (e.g., Google Analytics).
- Strong leadership, communication, and project management skills.
- Ability to manage multiple priorities in a fast-paced, remote environment.
- Experience in managing international e-commerce operations is a plus.
This is a fantastic opportunity to take ownership of a critical function within a thriving online business and contribute directly to its growth and success, all from the comfort of your remote workspace.
This advertiser has chosen not to accept applicants from your region.
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6
Senior E-commerce Marketing Manager - Growth Strategies
80100 Shella
KES4500000 Annually
WhatJobs
Posted today
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Job Description
Our client is a rapidly growing e-commerce business seeking a strategic and data-driven Senior E-commerce Marketing Manager. This is a fully remote position, perfect for a dynamic marketer looking to make a significant impact on online sales and brand presence. You will be responsible for developing and executing comprehensive digital marketing strategies to drive customer acquisition, engagement, and conversion across all online channels.
As a remote leader, you will oversee a team responsible for managing paid advertising campaigns (PPC, social media ads), SEO/SEM optimization, email marketing, content strategy, and affiliate programs. You will continuously analyze campaign performance, identify growth opportunities, and optimize marketing spend for maximum ROI. Your expertise in A/B testing, conversion rate optimization (CRO), and customer journey mapping will be essential. You will collaborate closely with product development, sales, and customer service teams to ensure a cohesive and compelling online customer experience. This role demands creativity, analytical rigor, and a passion for the evolving e-commerce landscape.
Key Responsibilities:
Qualifications:
This is a prime opportunity to lead marketing efforts for a dynamic online brand. If you are a results-oriented marketer ready to drive growth in a fully remote capacity, we want to hear from you.
As a remote leader, you will oversee a team responsible for managing paid advertising campaigns (PPC, social media ads), SEO/SEM optimization, email marketing, content strategy, and affiliate programs. You will continuously analyze campaign performance, identify growth opportunities, and optimize marketing spend for maximum ROI. Your expertise in A/B testing, conversion rate optimization (CRO), and customer journey mapping will be essential. You will collaborate closely with product development, sales, and customer service teams to ensure a cohesive and compelling online customer experience. This role demands creativity, analytical rigor, and a passion for the evolving e-commerce landscape.
Key Responsibilities:
- Develop and implement data-driven e-commerce marketing strategies to drive traffic, conversions, and revenue.
- Manage and optimize paid advertising campaigns across platforms like Google Ads, Facebook, Instagram, and other relevant channels.
- Lead SEO/SEM initiatives to improve organic search rankings and drive qualified traffic.
- Oversee the development and execution of email marketing campaigns and customer lifecycle marketing programs.
- Manage the e-commerce website content strategy, including product descriptions, landing pages, and blog content.
- Analyze website performance using tools like Google Analytics, identifying trends and opportunities for improvement.
- Conduct A/B testing and conversion rate optimization (CRO) experiments to enhance user experience and drive sales.
- Develop and manage affiliate marketing programs and strategic partnerships.
- Collaborate with creative teams to develop engaging marketing collateral and promotional materials.
- Monitor competitor activities and market trends to identify new growth opportunities.
- Manage the marketing budget effectively and track ROI across all campaigns.
- Lead and mentor a remote marketing team, fostering a collaborative and high-performance environment.
Qualifications:
- Bachelor's degree in Marketing, Business Administration, or a related field. Master's degree is a plus.
- Minimum of 7 years of experience in e-commerce marketing, with a proven track record of driving online sales growth.
- Extensive experience with digital marketing channels, including PPC, SEO/SEM, social media advertising, email marketing, and affiliate marketing.
- Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and analytics tools (e.g., Google Analytics).
- Strong understanding of CRO principles and A/B testing methodologies.
- Excellent analytical, strategic thinking, and problem-solving skills.
- Exceptional communication, presentation, and team leadership abilities.
- Experience managing remote teams and working effectively in a distributed workforce.
- Creative mindset with a strong attention to detail.
- Familiarity with social media marketing and content strategy development.
This is a prime opportunity to lead marketing efforts for a dynamic online brand. If you are a results-oriented marketer ready to drive growth in a fully remote capacity, we want to hear from you.
This advertiser has chosen not to accept applicants from your region.
7
Senior E-commerce Platform Manager
80300 Shella
KES200000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a strategic and results-oriented Senior E-commerce Platform Manager to lead their online retail operations. This is a fully remote position, allowing you to drive growth and innovation from anywhere. You will be responsible for the end-to-end management of our e-commerce platform, ensuring a seamless and engaging customer experience, optimizing conversion rates, and driving revenue growth. This role requires a deep understanding of e-commerce best practices, digital marketing, and customer journey optimization.
Key Responsibilities:
Key Responsibilities:
- Oversee the strategy, development, and ongoing optimization of the company's e-commerce platform.
- Manage product catalog, ensuring accurate descriptions, pricing, and high-quality imagery.
- Develop and implement strategies to improve website performance, user experience, and conversion rates.
- Analyze website traffic, sales data, and customer behavior to identify trends and opportunities.
- Collaborate with marketing teams to execute online campaigns, promotions, and SEO strategies.
- Manage the integration of third-party tools and services (e.g., payment gateways, shipping providers, analytics platforms).
- Ensure the platform is secure, reliable, and compliant with all relevant regulations.
- Lead A/B testing initiatives to continuously improve user experience and conversion rates.
- Stay up-to-date with the latest e-commerce trends, technologies, and competitor activities.
- Manage relationships with external vendors and technology partners.
- Develop and track key performance indicators (KPIs) related to e-commerce performance.
- Create detailed reports and present findings and recommendations to senior management.
- Foster a data-driven culture within the e-commerce team.
- Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field. A Master's degree is a plus.
- Minimum of 5-7 years of experience in e-commerce management, with a proven track record of driving online sales growth.
- In-depth knowledge of e-commerce platforms (e.g., Shopify Plus, Magento, WooCommerce) and their functionalities.
- Strong understanding of SEO, SEM, email marketing, and social media marketing strategies.
- Proficiency in web analytics tools (e.g., Google Analytics) and data analysis.
- Experience with A/B testing and conversion rate optimization (CRO) techniques.
- Excellent project management, analytical, and problem-solving skills.
- Strong leadership and communication skills, with the ability to collaborate effectively with remote teams.
- Experience in managing online content and digital assets.
- Familiarity with UX/UI principles and best practices.
This advertiser has chosen not to accept applicants from your region.
8
Senior E-commerce Marketing Manager
80100 Shella
KES190000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing e-commerce business, is seeking an experienced and results-driven Senior E-commerce Marketing Manager to lead their digital marketing efforts. This is a fully remote position, offering the opportunity to shape and execute comprehensive online marketing strategies to drive sales, customer acquisition, and brand awareness. The ideal candidate will possess a deep understanding of the e-commerce landscape, digital marketing channels, and social media engagement.
Key responsibilities include developing and implementing data-driven marketing campaigns across various channels, including SEM, SEO, email marketing, social media marketing, and affiliate marketing. You will be responsible for managing the e-commerce website's online presence, optimizing product listings, and enhancing the customer journey to maximize conversion rates. A significant focus will be placed on leveraging social media platforms to build community, drive engagement, and promote products. Experience in content creation for social media, influencer marketing, and community management is essential.
The successful candidate will analyze marketing campaign performance, track key metrics (e.g., ROI, CPA, LTV), and provide actionable insights to optimize strategies and budgets. You will stay abreast of the latest trends in e-commerce and social media marketing, identifying new opportunities for growth and innovation. This role requires strong analytical skills, excellent communication abilities, and the capacity to work autonomously and collaboratively in a remote setting. You will work closely with cross-functional teams, including product development, sales, and customer service, to ensure a cohesive brand experience. This is an exciting chance to join a forward-thinking company, drive significant business growth, and contribute to shaping its online presence and customer engagement strategies.
Qualifications:
Key responsibilities include developing and implementing data-driven marketing campaigns across various channels, including SEM, SEO, email marketing, social media marketing, and affiliate marketing. You will be responsible for managing the e-commerce website's online presence, optimizing product listings, and enhancing the customer journey to maximize conversion rates. A significant focus will be placed on leveraging social media platforms to build community, drive engagement, and promote products. Experience in content creation for social media, influencer marketing, and community management is essential.
The successful candidate will analyze marketing campaign performance, track key metrics (e.g., ROI, CPA, LTV), and provide actionable insights to optimize strategies and budgets. You will stay abreast of the latest trends in e-commerce and social media marketing, identifying new opportunities for growth and innovation. This role requires strong analytical skills, excellent communication abilities, and the capacity to work autonomously and collaboratively in a remote setting. You will work closely with cross-functional teams, including product development, sales, and customer service, to ensure a cohesive brand experience. This is an exciting chance to join a forward-thinking company, drive significant business growth, and contribute to shaping its online presence and customer engagement strategies.
Qualifications:
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field; Master's degree preferred.
- Minimum of 6-8 years of experience in e-commerce marketing, with a strong emphasis on digital and social media strategy.
- Proven track record of developing and executing successful online marketing campaigns that drive sales and customer acquisition.
- In-depth knowledge of SEO, SEM, email marketing, social media platforms (Facebook, Instagram, TikTok, etc.), and analytics tools (e.g., Google Analytics).
- Experience with e-commerce platforms (e.g., Shopify, Magento) and CRM systems.
- Excellent analytical, problem-solving, and strategic thinking skills.
- Strong understanding of social media content creation, community management, and influencer marketing.
- Exceptional written and verbal communication skills.
- Ability to work independently, manage multiple projects, and thrive in a remote work environment.
This advertiser has chosen not to accept applicants from your region.
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