21 Team Leader jobs in Kenya

Company Description

Momentum Credit, founded in March 2017, specializes in providing structured working capital solutions to individuals and small and medium-sized enterprises (SMEs) in Africa. With a focus on making credit easily accessible, Momentum Credit offers a range of products such as Log Book Loans, Asset Financing, Motor Import Financing, Insurance Premium Financing, SME loans, Repair, Shariah Compliant Financing, Invoice Factoring, and Invoice Financing. Through these efforts, Momentum Credit aims to support the economic growth of the continent and the aspirations of its people.

Role Description

This is a full-time on-site role for a Field Team Leader, located in Mombasa. The Field Team Leader will be responsible for overseeing field operations, managing a team of field officers, ensuring targets are met, and maintaining relationships with clients. Responsibilities also include conducting regular field visits to monitor and support field officers, providing training and support to the team, and handling any issues that may arise in the field. Additionally, the Field Team Leader will be responsible for collecting and analyzing data to improve field operations and providing regular reports to upper management.

Qualifications

• Team management and leadership skills
• Strong communication and interpersonal skills
• Proficiency in data collection and analysis
• Excellent problem-solving skills and ability to handle field-related issues
• Experience in the financial industry is a plus
• Bachelor's degree in Finance, Business Administration, or related field (preferred but not mandatory)
• Ability to work independently and manage multiple tasks
• Flexibility to travel within Mombasa and surrounding regions as needed

Organization

• eHealth Africa

Posted 27 Aug 2025 Closing date 19 Sep 2025

Who we are

eHealth Africa designs and implements data-driven solutions and technologies to improve health systems for and with local communities. eHA's technology works in low connectivity settings and smartly uses data to drive decision-making by local governments and partner agencies to get optimum results.

We leverage our staff and department expertise across four programmatic areas:

• Public Health Emergency Management
• Disease Prevention and Monitoring
• Laboratory Systems & Diagnostics
• Climate Adaptation in Health, Food Security & Nutrition

In each of these programmatic areas, we partner with governments, communities, nonprofits, and other stakeholders to generate holistic solutions because we believe that every community deserves access to tools that can enable them to lead healthier lives.

Purpose of the Position
The Business Development unit at eHealth Africa (eHA) is dedicated to driving the organization's growth and long-term sustainability by strategically identifying and securing funding opportunities, fostering meaningful partnerships, and implementing innovative solutions that align with eHA's mission. Through proactive engagement and strategic positioning, the Business Development unit enhances eHA's capacity to deliver impactful health and development solutions, expanding its reach and amplifying its contributions to the communities it serves.

eHealth Africa is seeking highly skilled
Subject-Matter Experts (SMEs) across nine (9)
key thematic areas to support our proposal development and business development efforts. Our aim is to strengthen the quality and competitiveness of our proposals, enhance win rates for high-value bids, and ensure technical excellence across multiple domains.

Objectives of the Assignment
The SMEs will provide technical expertise and strategic inputs to:

• Strengthen the technical quality of proposals and concept notes.
• Enhance the competitiveness and win potential of bids.
• Contribute specialized knowledge to align proposals with donor priorities and global best practices.
• Support the integration of innovative, data-driven, and equity-focused approaches.

*How To Apply *

• Interested applicants should apply by indicating CLEARLY which of the 9 SME areas they are interested in as the subject of their email.
• All applications should be submitted to this email address:
• Applicants are encouraged to attach any other supporting document, like previously prepared proposal documents or publications, for additional evaluation.

*Scope Of Work:
SMEs will contribute to the following areas
(based on expertise) *
:

• Public Health – Social Epidemiology;
• Health Promotion / Community Health (Disease Prevention)
• Food Security and Nutrition;
• Health Emergency Preparedness;
• Climate Change Adaptation;
• Social and Behaviour Change (SBC)
• Climate Smart Agriculture;
• Digital Health;
• GIS and Data Analytics;

*Qualifications And Experience *

• Master's Degree or PhD in relevant field
• 5 –10 years experience in the subject field or related area.
• Experience working in the INGO space
• Proposal and bid development experience
• Industry-recognized certifications relevant to the specialty
• Publications, speaking engagements, or contributions to industry bodies

eHA Gender Diversity Statement
At eHealth Africa, diversity is integral to who we are. We value and honor diverse backgrounds and experiences, strive to create inclusive and equitable working environments that promote Learning, Fairness, and Opportunities for all.

How to apply

*How To Apply *

• Interested applicants should apply by indicating the SME area of interest CLEARLY as the subject of their email.
• All applications should be submitted to this email address:
• Applicants are encouraged to attach their resumes and any other supporting document, like previously prepared proposal documents or publications, for additional evaluation.

Job details

Source

• eHealth Africa

Type

• Consultancy

Career category

• Program/Project Management

Years of experience

• 5-9 years

Themes

• Disaster Management
• Health
• Water Sanitation Hygiene

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About Deloitte

At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.

Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T).

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level.

Deloitte seeks experienced Subject Matter Experts (SMEs) to serve as advisors in the following technical areas:
Health (HIV/AID/TB/Malaria); Nutrition; Trade; Agriculture; Energy; Water, Sanitation, and Hygiene (WASH);
and
Monitoring, Evaluation, Research and Learning (MERL).

Country focus:
Africa Wide.

Duration of consultancy
: This will be a project-based consultancy, with the duration and level of effort determined by the specific scope of work.

Role overviews
: The SME Consultants will be embedded in different phases of our business development engagements, project implementations and strategic positioning.

Responsibilities highlight.

• Technical analysis and solutioning.
• Expert reviews and quality assurance.
• Collaboration and communication.

What You'll Bring to the Table

We are interested in Consultants who have:

• Successfully supported highlighted sector engagements for major donor agencies, ideally alongside reputable organizations.
• Collaborated effectively with local and international partners to co-create impactful and evidence-based solution particularly in Health; Nutrition; Trade; Agriculture; Energy; Monitoring, Evaluation, Research and Learning (MERL); and Water, Sanitation, and Hygiene (WASH).
• Demonstrated success in securing significant funding from diverse international donors.

Qualifications

• Bachelor's degree in a relevant field with at least 15 years of direct experience designing and implementing solution in one or more of the technical areas.
• At least 5 years of experience in a senior technical leadership position on international donor-supported programs is
  required
  .
• Deep technical expertise, demonstrated understanding of technical trends and evidenced based interventions in one or more of the technical areas.
• Proven ability to convey complex technical ideas clearly and persuasively.
• Familiarity with various donor regulations and compliance standards.
• Proven experience collaborating with diverse local and international partners in various settings.
• Strong ability to develop and integrate MERL plan into technical solution.

Disclaimer

This job description is intended to outline the nature and scope of the Consultant's potential role. It is not an exhaustive list of all responsibilities and duties. The Consultant will be expected to work collaboratively and be adaptive to varying needs.

This is a general call for interest. If your skills and experience match our needs for a future engagement, we will be in touch to discuss opportunities for collaboration.

How to Apply

Ready to make an impact? Please visit our website and apply online: Deloitte East Africa Careers portal
.

Please ensure that the below documents are attached for your application to be considered.

• Curriculum Vitae specifically tailored to demonstrate how your professional experience and skills directly address the scope of this consultancy (Maximum 5 pages).
• Cover Letter (Please indicate your hourly USD rate as well as your LinkedIn profile URL).

Your details will be treated with confidentiality and will not be shared with any third party.

Closing date: 30 November 2025

We are an equal opportunity employer and do not ask individuals to pay any fees or money as part of the recruitment process. Women and Persons with Disabilities are encouraged to apply.

Vacancy #: 7405 Unit: ESARO - Water Programme Organisation: International Union for Conservation of Nature (IUCN) Location: Eastern and Southern Africa Regional Office, Nairobi, Kenya Reporting to: Regional Programme Coordinator / Country Representative, IUCN Tanzania Work percentage: 100% Grade: SP Expected start date: 01 December 2025 Type of contract: Fixed-term (24 months) Closing date: 15 October 2025

BACKGROUND

THE POSITION WILL BE BASED IN NAIROBI, WITH FREQUENT TRAVELS TO THE TWO PROJECT LANDSCAPES AND THE COUNTRIES SHARING THE TWO BASINS.

BACKGROUND

IUCN and UNEP-DHI will jointly implement the Climate Resilient Eastern African Transboundary Water Management for Environmental Sustainability (CREATES) project, which will operate in two transboundary river basins – Sio-Malaba-Malakisi and Mara – shared by Kenya, Uganda, and support selected regional water organisations over the period 2025 to 2030. Each of these two implementing partners will hire a Team Leader (TL) who will jointly have the overall responsibility of the project - project A (UNEP-DHI) and project B (IUCN) and provide leadership to the Project Management Unit (PMU) that will ensure the smooth and successful delivery of the project activities and outputs. Each Team Leader will be employed respectively by IUCN and UNEP-DHI and functionally report as per the reporting arrangements in the two organisations and jointly reports to the Project Steering Committee that will provide oversight and guidance.

The project will be delivered through a Project Management Unit (PMU) based in Nairobi, Kenya, with key basin staff based at local level (NELSAP SMM and Mara Offices in Kakamega and Musoma respectively). The TLs will manage the PMU on a day-to-day basis will be responsible for the short-term experts and project staff, both local and international, that will be contracted by the project.

Job Description
SPECIFIC DUTIES;

Project Management;

Coordinating and managing the programme according to the agreed and approved work plans, in close collaboration with the Project A Team Leader

Co-leading the Programme Management Unit and leading the personnel undertaking work defined in team for Project A

Ensure compliance with the relevant processes at the reporting organisation

Provide technical oversight of all project activities related to Project B, whilst coordinating with Project A to ensure efficient Programme delivery overall

Work closely with the Basin Coordinators (BC), Strategic Advisors and project staff to ensure all project activities follow the laws and regulations of the respective countries for such activities

Prepare annual work plans, including procurement plans

Oversee the sub-contracting of project activities and consultancy deliverables

Oversee project budget and work plans

Identify and prepare for additional funding

Responsible for financial and narrative reports aligned with Danida guidelines

Oversee the development of monitoring and evaluation plans and report on the progress of the project against annual work plans and project indicators, and identify issues that need urgent attention by the Programme Steering Committee (PSC)

Lead on preparing, conducting and reporting on meetings of the PSC and the Programme Advisory Panel

Provide written reports on the overall project delivery, including by country, covering issues such as project activities, outputs and outcome delivery, project budget and staffing

Strategic Partnerships and Implementing Partners;

Maintain the relationship between IUCN, BCs and UNEP-DHI staff in Nairobi and Danish diplomatic missions in relevant countries to ensure efficient delivery of all project activities.

Maintain linkages with other related regional and national projects and identify opportunities for partnership, technical collaboration and knowledge exchange with other agencies, organizations and donors.

Responsible for identification of and establishing strategic partnerships with key stakeholders related to Project B

Foster and maintain strong partnerships with stakeholders, including government agencies, regional intergovernmental entities, civil society organizations, research institutions etc.

Technical advice and support to project implementation activities;

Provide direct technical expertise on transboundary water management, IWRM and NbS.

Work closely with the technical lead person, who is responsible for the technical implementation of the activities, to ensure that the technical implementation is aligned with the overall objective of the project and the key stakeholders

External relations and resource mobilisation;

Represent the project in external and internal IUCN meetings, at national and regional levels, as needed.

Identify and act on co-finance opportunities.

Represent the project in external and internal meetings, at national and regional levels, as needed

Support networking with key development partners, national institutions and NGOs to support project implementation and portfolio expansion.

Keep abreast of development needs and Programme opportunities in the landscape including those in line with implementing partners priorities and programmatic principles

Staff management and development;

Manage performance of all PMU staff and supervise project implementation with the BCs and Strategic Advisors in Kenya, and (other countries).

Compliance with the staff processes and follow-up as per the procedures at the reporting organisation

Representation;

Network and liaise with all the partners and potential partners, developing and maintaining partnerships and strong relationships across all sectors (including the private sector).

Maintain good working relationships with development partners, non-state actors, private sector, community leadership and visiting donor teams

Represent IUCN on issues at strategic, political and technical meetings, seminars and other events and processes as may be required from time to time

Additional responsibilities;

Undertake any other tasks as may be assigned by and mutually agreed with the line manager.

Support the preparation and dissemination of technical reports, case studies, policy briefs, and communication materials related to water, NbS, restoration and climate resilience

Requirements

• COMPETENCIES:

Core competencies;

Transparency: Able to build trust and contribute to informed and responsible decision-making by carrying out the work of IUCN in a transparent manner; provides clear guidance to ensure that objectives and desired measurable results are understood by members of the team.

Inclusiveness: Understands and accepts cultural diversity, and provides a tolerant, positive and supportive working environment that fosters respect for diversity, demonstrates the ability to work in a multicultural, multi-ethnic environment and maintains effective working relations with people of different nationalities and cultural backgrounds.

Professionalism: Promote the organization's interests, objectives and values diligently and professionally.

Accountability: Takes responsibility for individual and collective actions, promotes the IUCN One Programme approach

Initiative: Demonstrates a proactive approach to addressing challenges. Encourages creative thinking and innovative solutions to overcome obstacles and improve project outcomes.

Functional competencies

Strong communication skills, both written and verbal.

Ability to identify issues, analyse and participate in the resolution of issues/problems.

Ability to conduct data collection using various methods.

Computer proficiency in Microsoft Office (Word, Excel and PowerPoint), database applications, spreadsheets, and graphics presentations.

Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet and other databases.

Ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities.

Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

REQUIREMENTS;

Education;

Post Graduate Degree in Environmental Management, Social Science and Management, International Water Law, or comparable studies.

Professional experience;

Demonstrated knowledge in the areas of integrated water resources management, Nature Based Solutions (NbS) for water, and transboundary water management

At least 10 years of relevant regional experience managing a project team and implementing projects related to IWRM, NbS and climate change adaptation in developing countries

Experience of living and working in developing countries, especially in Eastern Africa

Working experience with IUCN, UNEP, River Basin Organisations and national governments is an advantage

Experience of reporting to a board, steering committee and international donors

Respect for gender and age differences and diversity in culture, race, religion and sexual orientation.

Excellent interpersonal skills, demonstrated ability to engage with local stakeholders and communities, including patience, diplomacy, willingness to listen, respect for colleagues and ability to work as part of a team.

Proven track record in the management of international and multi-stakeholder projects, particularly those funded by bilateral donors, or multilateral environmental funds.

Experience in coordinating with consultants, sub-grantees, and external partners, including national authorities and civil society organizations.

Technical Skills;

Solid understanding of restoration ecology, climate resilience, and the use of NbS in water resources management.

Capacity to lead project development, technical reporting, budgeting, and contract management.

Familiarity with IUCN tools and standards (e.g., NbS Global Standard, Restoration Barometer, Red List of Ecosystems) is an asset.

Communication and Interpersonal Skills;

Excellent verbal and written communication skills in English are essential. Working knowledge of Kiswahili is highly desirable.

Strong networking, facilitation, and stakeholder engagement skills, with the ability to work across sectors and cultures

Other Skills and Attributes;

Ability to work independently and proactively, while collaborating in a multicultural, multidisciplinary team.

Excellent time management and organizational skills, with the ability to manage multiple priorities and meet deadlines.

Strong commitment to conservation and sustainable development values.

Willingness and ability to travel.

APPLICATIONS

Applicants are requested to apply online through the HR Management System, by opening the vacancy announcement and pressing the "Apply" button.

Applicants will be asked to create an account and submit their profile information. Applications will not be accepted after the closing date. The vacancy closes at midnight, Swiss time (GMT+1 / GMT+2 during Daylight Saving Time, DST). Please note that only selected applicants will be personally contacted for interviews.

Other job opportunities are published in the IUCN website:

About IUCN
IUCN is a membership Union uniquely composed of both government and civil society organisations. It provides public, private and non-governmental organisations with the knowledge and tools that enable human progress, economic development and nature conservation to take place together.

Created in 1948, IUCN is now the world's largest and most diverse environmental network, harnessing the knowledge, resources and reach of more than 1,400 Member organisations and around 16,000 experts. It is a leading provider of conservation data, assessments and analysis. Its broad membership enables IUCN to fill the role of incubator and trusted repository of best practices, tools and international standards.

IUCN provides a neutral space in which diverse stakeholders including governments, NGOs, scientists, businesses, local communities, indigenous peoples organisations and others can work together to forge and implement solutions to environmental challenges and achieve sustainable development.

Working with many partners and supporters, IUCN implements a large and diverse portfolio of conservation projects worldwide. Combining the latest science with the traditional knowledge of local communities, these projects work to reverse habitat loss, restore ecosystems and improve people's well-being.

Company Overview
Coca-Cola Beverages Africa is the largest African Coca-Cola bottler, accounting for 40% of all Coca-Cola volumes on the continent. CCBA is a market leader in the NARTD non-alcoholic ready to drink market in Africa. CCBA has an extensive footprint in Africa, employing approximately 14,000 employees in Africa, and approximately 7,000 employees in South Africa.

Key Purpose Statement
To manage the execution of the operational requirements of the warehouse in support of the logistics strategy in an efficient and cost effective manner so that service excellence to other departments and the customer can be ensured.

Rentokil Initial:

Rentokil Initial is a Global services company employing over 70,000 colleagues over 90 countries . Rentokil invented modern pest control, and celebrates its 100th anniversary in 2025 as the world's largest and best known pest controller. With tens of thousands of dedicated pest control experts across 90 countries, the business protects public health and private livelihoods from rodents, cockroaches, moths, bed bugs, termites and more.

To mark this significant milestone, the company is planning a year-long celebration for colleagues, customers as well as charities and the communities in which we operate.

We believe in providing our employees with opportunities for growth and development, and we value their feedback. Equality and fairness are fundamental rights that we uphold for all our colleagues. Our company culture is built on the values of service, relationships, and teamwork, which have been identified by colleagues across the world.

For more information about our company and career opportunities, please visit Rentokil Initial Careers

Our family of businesses includes:

• Rentokil Pest Control: The world's leading commercial pest control company, providing the highest levels of risk mitigation, reassurance and responsiveness to customers. Across the world, businesses and homeowners trust Rentokil to solve their pest problems. We offer a complete range of pest control services from rodents to flying and crawling insects, to other forms of wildlife management. Different countries have their own individual challenges from snakes in South Africa to termites in America.
• Initial Hygiene: The world's leading hygiene services company, offering the widest range of hygiene services, including the provision and maintenance of products such as soap and hand sanitizer dispensers, hand dryers, air care and purification, cubicle and surface sanitizers, feminine hygiene units, Medical waste, and toilet paper dispensers, our solutions are specifically designed to help businesses mitigate risk of liability, reduce illness from germ and virus transmission and increase engagement levels. Our people provide dedicated and expert hygiene services in the washroom and throughout entire premises.

Our Rentokil Initial Head Office in Nairobi, Kenya houses central support functions including Human Resources, IT, Finance, Legal, and Marketing & Innovation. you will be supporting the business in East Africa, based in Mombasa, Kenya.

A Vacancy has become available for the position of Service Team Leader in our Kenya business, located in Mombasa. The primary duty of this role is to guide, organize, and cultivate a driven team of individuals and teams, ensuring that they deliver exceptional service to our customers. Additionally, the role focuses on optimizing branch service performance and ensuring compliance with all internal and external policies and legislative regulations.

Your day-to-day responsibilities will include:

• Agree individual and team service targets with Branch Manager in order to deliver the Branch's/ Company's business goals.
• Manage a team of service colleagues comprising Service Programers, Supervisors, and Technicians to achieve agreed individual and (branch) team targets; includes conducting regular reviews with each direct report to direct performance against targets, including making appropriate interventions – such as developmental initiatives, or taking necessary disciplinary actions, to assure / ensure effective corrective action is taken.
• Ensure that individuals and the team are competent and fully trained to the professional level laid down by the Company for the work that is being allocated to them. Ensure that new recruits are not permitted to work unsupervised until training has been completed and competence has been established.
• The Team Leader is responsible for maintaining accurate and adequate records to demonstrate this. (formal induction defines Company standard/ technical training / competence assessment – documented process)
• Participate in the support or re-training of personnel – (service, sales, QA & admin), as well as training / retraining of customer personnel on technical matters and material (products and service). (in collaboration with the Divisional Technical management team.)
• Conduct regular In-Field Coaching sessions (a minimum of 4 per service colleague per year); and when required, do remedial service field training, with all service colleagues. Maintain accurate records of all coaching and training. Conduct a formal Technician Performance Assessments (TPA) at least once per year, and provide formal feedback to the service colleagues.
• Analyse TPA results in order to identify competency gaps and arrange necessary training to ensure technician competency is improved continually and meets the required minimum standard as defined in the TPA.
• Liaise with Branch Manager and other supervisors to ensure that use of training resources are coordinated and used optimally. Initiate the necessary and appropriate remedial action to correct any shortcomings.
• Ensure all relevant company policies and procedures are understood and adhered to by the service team e.g. OH&S, Human Resources, Security Policy Compliance etc. – keep appropriate and accurate records of training / attendance.
• Complete regular Supervisory Quality Assurance checks on client's premises to ensure that each technician is maintaining appropriate service quality; intervene with appropriate corrective actions when necessary and conduct regular reviews with customer site management to assure maintenance of good client relationships. Formally record and report all QA visits on the system. Confirm Quantity – check KPI
• Ensure that all customers are serviced on time by managing the Service Programmers and service team to achieve & exceed their productivity targets. Analyse and use service reports (e.g. manpower planning & productivity), taking the necessary steps to maintain a world class standard of service at all times.
• Ensure all customer complaints are resolved professionally including following up to ensure resolution and that the customers' satisfaction is achieved. (CCM management). Evidence of competitor activity at the client level should also be recorded and communicated to the Branch Manager & Customer Retention Officer.
• Customer Retention – actively participate in the business unit customer retention strategy, by personally conducting regular customer account reviews. In addition, ensuring that the service department and personnel respond to all service related customer enquiries in a prompt and appropriate manner, at all times.
• Ensure that both individual technicians and the team maintain acceptable productivity levels (in alignment to Branch / Company Standards) including planning/managing/authorising overtime, annual leave and sick leave coverage. Seek to drive year on year improvement in each KPI.
• Ensure effective and timely communication across the team by holding regular team meetings (minimum monthly). Reporting on individual and team performances to the Branch Manager, with quarterly Technician Performance Assessments (TPA).
• The Team Leader must be Health, Safety & Environmentally centric and compliant – able to create and maintain an environment which meets local HS&E standards, regulations and requirements.
• Ensure that only the correct and approved tools for the job are made available, issued, maintained and replaced as necessary for the entire service team, and that each service colleague is properly trained in the correct, proper and safe use of all equipment, and that this competency is regularly checked and verified by the Supervisor. (Including vehicle, Personal Protective Equipment, Personal Protective Clothing, Respiratory Protective Equipment, & general equipment as applicable).
• Ensure that only the correct and approved chemicals, from approved suppliers, are issued and used, in a safe and standard manner, in the rendering of quality service treatments on customer premises – in line with all Standard Operating Procedures and Safe Work Procedures.
• Ensure that all direct reports, and Technicians' qualifications and registrations are relevant and valid at all times. Encourage all technicians to further their studies and improve their qualifications. Manage and administer records accordingly.
• Manage and maintain service data – using all facilities, resources and reports available – to ensure accurate reporting, and system information (inputs and outputs). Take the necessary action to correct data, and plan as required. (iCABS / Progress)
• Be responsible and accountable for Service costs, and manage resources in line with the business units agreed monthly / quarterly / annual forecast and targets.
• Resource and asset management: Including: fleet, manpower, time, overtime, HR / IR matters, leave of absence, stock, preparations, store rooms, fixed assets, consumables, and utilities. Identify, manage and mitigate risks promptly and efficiently in collaboration with the Branch Manager.
• Spend infield time with service staff / customer facing tasks - to maintain a high level of morale and quality

Do you have what it takes? If you want to be considered for this role you will need:

• Relevant Tertiary Education advantageous
• Excellent planning and organisational skills
• 3 years Supervisory / Management experience (preferably within the services sector)
• Customer Care experience advantageous
• Valid driver's license
• Numerical acumen
• Computer literate
• Persuasiveness/good interpersonal skills
• Hunter & Target Driven
• Competitive nature with tenacity and resilience to stress
• Integrity/reliability
• Strong ownership & responsiveness
• High energy levels (action orientated)
• Self confident/assertive/passionate
• Problem solving skills/solution driven
• Strong demonstration of the values of service, relationships and teamwork
• Be self- motivated and display a high energy level
• Excellent planning and organisational skills
• Team player with a collaborative style
• Demonstrates the ability to take the initiative
• Highly developed communication skills (written / verbal / non-verbal)
• Ability to form strong customer relationships at all levels

Are you interested? Here's what you can expect when you join us.

• Opportunity for Growth and Development

Employment Equity

Rentokil Initial believes in supporting all employees to provide equal opportunities

and avoid discrimination. We also place emphasis on workplace diversity which

means that we are serious about creating an inclusive environment that accepts

each individual's differences, embraces their strengths and provides opportunities

for all colleagues to achieve their full

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today

Job Description- Secured Sales Team Leader
Department: Sales

Reports to: Branch Manager

Employment Type: Full-Time

Job Summary
The Secured Sales Team Leader is responsible for recruiting, supervising and motivating a team of sales agents to meet and exceed customer acquisition and loan disbursement targets.

The role involves driving sales strategies, managing field activities, monitoring performance, and ensuring that high-quality leads convert into active borrowers.

The ideal candidate must have strong leadership, sales expertise, and a deep understanding of the company's loan products.

Key Responsibilities:

• Recruit, lead, mentor, and manage a team of sales agents to achieve individual and team targets
• Develop and implement sales plans to drive uptake of secured loan products
• Monitor team performance through daily check-ins, sales reports, and KPIs
• Conduct field visits to support the sales team and ensure high-quality client engagement
• Ensure the team adheres to compliance standards, including KYC, data privacy, and loan qualification criteria
• Support onboarding and training of new sales team members
• Analyse sales data and provide feedback for continuous improvement
• Resolve client and team issues quickly and professionally
• Report regularly to senior management on progress, challenges, and new opportunities

Qualifications & Experience

• Bachelor's degree/Diploma in Marketing, Business, Finance, or a related field
• 2–4 years sales experience in financial services or microfinance
• At least 1 year of team leadership or supervisory experience

Skills & Competencies:

• Strong leadership and team-building skills
• Excellent communication, negotiation, and interpersonal skills
• Target-driven with a passion for sales and customer satisfaction
• Ability to train, motivate, and monitor a performance-based team

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Banking Jobs, Absa Bank Jobs.

Job Summary
This role leads a team of hybrid Sky Prestige Bankers across regions, ensuring consistent delivery of relationship-based financial advisory and service excellence.

Responsible for performance management, portfolio oversight, pipeline coordination, and compliance adherence within the Sky Prestige team.

Acts as the bridge between senior leadership and frontline teams to drive segment strategy, team capability, and business growth.

Supports bankers in complex client matters, escalations, and execution of digital and remote servicing models.

Job Description
Sales Performance 35%

Monitor and drive team-wide sales performance, ensuring the achievement of individual and collective targets.

Review daily sales dashboards and coach underperforming bankers.

Coordinate with Data Led Sales Team to allocate leads strategically across the Sky Prestige team.

Champion execution of campaigns by assigning roles, reviewing outcomes, and reporting impact to the Head of Data Lead Sales.

Collaborate with colleagues in the Branch Network, Contact Centre, and Regional Business Teams to identify and engage prospective clients across the country.

Leverage digital channels and virtual platforms to drive customer acquisition, engagement, and onboarding.

Develop territory-specific growth strategies tailored to regional trends and remote client needs.

Focus on new to bank and cross-selling to existing customers to drive growth within the segment.

Vigilantly monitor personal performance daily to surpass the targets set for new and existing clients and take decisive action to rectify any performance deficiencies.

Proactively seek out new prestigious clients within and outside the bank's customer base to drive client acquisition.

Attain a comprehensive understanding of all Retail and Business Banking products to cater to customer needs effectively.

Devise and execute sales strategies tailored to the requirements of emerging affluent clients, ensuring consistent achievement of individual sales targets.

Ensure prompt funding of high-quality sales and new accounts within your portfolio at customer onboarding.

Drive business targets by strictly adhering to turnaround time and delivering service to the highest standards.

Actively champion Forex products and services among emerging affluent clients to contribute significantly to overall Forex revenue targets.

Deliver personalized Forex solutions that address clients' international transaction needs, providing them with competitive and comprehensive offerings.

Collaborate with other business functions to devise and execute sales initiatives, maximizing cross-selling and enhancing customer profiling opportunities in the prestige segment.

Embed quality metrics in all sales campaigns and monitor delivery for consistency and compliance.

Ensure all Sky Prestige Bankers adhere to script standards, full disclosures, and suitability checks during sales processes.

Portfolio Management & Growth 20%

Maintain and deepen relationships with emerging affluent clients, ensuring ongoing client satisfaction and long-term engagement.

Oversee client portfolio health and relationship quality across all team-managed clients.

Ensure client segmentation, wallet share opportunities, and cross-selling strategies are embedded across all portfolios.

Regularly review banker portfolios for risk exposure, growth stagnation, or service gaps.

Continuously conduct market intelligence to identify new markets, customer trends, new government/directives and changes in policy by regulators.

Conduct regular reviews and provide tailored financial advice that aligns with the clients' evolving needs and financial goals.

Engage clients in discussions about their financial objectives and offer solutions that promote portfolio growth and client loyalty.

Focus on growing the portfolio's liabilities (deposits and investments) by encouraging clients to increase their holdings with the bank.

Promote asset growth through targeted lending products and other financial services, ensuring clients are aware of and utilize the bank's offerings.

Deliver sales through excellent service, ensuring that every client interaction is an opportunity to enhance the relationship and grow the portfolio.

Should not close an existing account in your Branch/domiciled in another Branch with a view of re-opening a similar account.

Grow Product Per Customer

Net Active Customer Growth 5%

Monitor team performance on net customer growth.

Implement retention and engagement strategies team wide.

Lead client win-back campaigns and referrals via digital channels.

Portfolio Net Promoter Score 10%

Ensure high levels of client satisfaction by maintaining a strong focus on Net Promoter Score (NPS) for the individual portfolio.

Track and report team Net Promoter Score (NPS) performance monthly.

Lead customer service escalations and intervene in complex client issues.

Conduct virtual or regional check-ins to uphold service standards.

Utilize digital tools to deliver a seamless customer experience.

Resolve client issues through remote support channels and coordinate with in-country service teams as needed.

Manage service escalations from remote regions and ensure turnaround time is met regardless of client location.

Collaborate with branch colleagues to ensure that service standards are met, and clients are satisfied across all touchpoints.

Ensure excellent customer experience is always maintained.

Address client queries and complaints promptly, ensuring timely resolution and communication.

Ensure customer data is always up to date.

Ensure SLA in account onboarding and loan processing is always achieved.

As per the agreed SLA action client feedback to continually improve service delivery and strengthen client relationships.

Proactively manage potential service issues before they escalate, ensuring a smooth and positive client experience.

Review customer feedback to identify service quality gaps; initiate service recovery or improvement initiatives.

Uphold internal QA benchmarks and regulatory standards in every client interaction.

Accuracy & Efficiency 5%

To maintain high operational efficiency, avoid RTS-related claw backs

Tighten controls on settlement issues, reducing process delays & inefficiencies.

Quality Assurance 5%

Lead quality assurance efforts across Sky Prestige Bankers to ensure service delivery, onboarding accuracy, and sales execution meet set standards.

Review and evaluate banker-client interactions (calls, emails, meetings) for consistency, professionalism, and value-add in line with Prestige standards.

Regularly assess quality of advice, portfolio reviews, and product suitability across the team.

Drive corrective actions based on QA findings through structured coaching, retraining, or escalation where necessary.

Maintain a quality dashboard and report trends to the Head of Data Lead Sales for strategic interventions.

Ensure zero tolerance for mis-selling, misrepresentation, or non-disclosure practices.

Track and close any client feedback, service lapses, or negative NPS drivers tied to quality issues.

Impairment Management 10%

Manage team's portfolio risks in line with banks portfolio appetite.

To Minimize impairments and manage customer defaults.

To proactively monitor team portfolio health to support Risk Management

Customer On-Boarding Accuracy 2.5%

Ensure team's accuracy in capturing customer information in the core banking system when onboarding.

Ensure new business is properly booked and all income due to the Bank in terms of charges, commissions, fees are collected as per current tariff.

Cost management within the prestige portfolio.

Compliance Management 2.5%

Champion compliance awareness within the team.

Review of quality of onboarding and KYC documentation submitted by Sky Prestige Bankers.

Act as control point for operational risk concerns before escalation to Compliance or Risk functions.

Conduct monthly team-level health checks.

Use QA insights to flag systemic issues in KYC, onboarding, or advisory processes.

Collaborate with Risk & Compliance on root cause analysis from audit/QA failures and follow through on corrective actions.

Training 2.5%

Participate actively in personal and professional development, completing all mandatory training on time and ensuring no overdue training sessions.

Develop team capability through ongoing coaching, peer learning, and skills training.

Monitor training completion and conduct mini-knowledge assessments.

Identify high-potential team members and support career development.

Address behavioral and performance issues early and constructively.

Represent the team in leadership and strategy forums

Collaborate with branch management to create a collaborative and productive work environment.

Contribute to the development of a strong team by sharing knowledge, mentoring peers, and participating in team-building activities.

Participate in regular virtual training sessions and knowledge-sharing forums with colleagues across the country.

Leverage digital platforms for peer learning and regional collaboration.

Ensure the assigned e-learning and internal training activities for self and direct reports undertaken within set timelines.

Determine and manage Training Needs Analysis and own succession planning.

Manage your own leave by working closely with your Line Manager.

Use quality assurance results to guide individual and team training interventions.

Align team upskilling plans with identified QA gaps in advisory, onboarding, or client handling.

Leave Management 2.5%

Manage personal leave in a way that ensures continuity of client service, coordinating with colleagues to cover responsibilities during absences.

Coordinate leave schedules for Sky Prestige Bankers to ensure continuous client support.

Track team wellness and flag burnout risks to Head of Data Lead Sales.

To ensure that the wellness & individual growth drive is upheld.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

How to Apply

Click here to apply

Learn with Leaders

Learn with Leaders (LWL) connects middle and high school students with renowned faculty, thought leaders, and college students worldwide. By helping young minds explore new interests, build global networks, and grow their creativity and passion, LWL empowers the next generation of learners. We run round-the-year programs, including short-term workshops, mid-term research engagements, and long-term conferences.

Role: School Outreach & Program Sales

Type:
Full-time, Remote
•
Travel:
Required

We're looking for a School Outreach & Program Sales professional to engage schools, promote LWL programs, nurture relationships with educators and administrators, and drive enrollments. You will develop outreach strategies, execute sales plans, deliver presentations, and maintain detailed records of school interactions.

Responsibilities

• Build and manage relationships with schools, counselors, and administrators.
• Plan and execute outreach and sales strategies to meet enrollment targets.
• Deliver compelling presentations on LWL offerings to school stakeholders.
• Track pipelines, conversations, and outcomes in a CRM; maintain accurate records.
• Collaborate with internal teams to align messaging and optimize conversion.
• Travel for school visits, events, and presentations as needed.

Qualifications

• Experience in school outreach and relationship management.
• Strong sales and marketing skills in education programs.
• Excellent communication and presentation abilities.
• Self-driven, organized, and effective in a remote environment.
• Passion for education and student development.
• Experience with CRM software and database management is a plus.
• Bachelor's degree in Education, Business, Marketing, or a related field.

How to Apply

Email your resume to