7,709 Senior Store Operations Manager jobs in Kenya
Store Operations Manager
Posted 15 days ago
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Job Description
Our client is seeking a dynamic and experienced Store Operations Manager to oversee the daily operations of a busy retail outlet. This is a critical on-site role requiring strong leadership and a passion for customer service. You will be responsible for managing staff, optimizing inventory, ensuring exceptional customer experiences, and driving sales performance. Your duties will include recruiting, training, and motivating a high-performing team, implementing store policies and procedures, and managing stock levels to meet demand while minimizing waste. You will also be responsible for visual merchandising, maintaining store cleanliness and presentation, and handling customer inquiries and complaints effectively. The ideal candidate will possess excellent communication and interpersonal skills, with a proven ability to lead and inspire a team. A strong understanding of retail operations, sales techniques, and inventory management is essential. You should be adept at problem-solving, able to make sound decisions under pressure, and committed to achieving store targets. This role requires a hands-on approach and a commitment to providing outstanding service to every customer.
Responsibilities:
Responsibilities:
- Manage and supervise all aspects of daily store operations.
- Lead, train, and motivate a team of retail associates to achieve sales and service goals.
- Develop and implement strategies to increase store sales and profitability.
- Manage inventory levels, including ordering, receiving, and stocktaking.
- Ensure compliance with all company policies, procedures, and operational standards.
- Maintain high standards of visual merchandising and store presentation.
- Handle customer inquiries, complaints, and returns professionally and efficiently.
- Monitor and control store expenses to ensure profitability.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Ensure the security and safety of the store premises and assets.
- Analyze sales data and operational reports to identify trends and opportunities.
- Foster a positive and productive work environment for all employees.
- High school diploma or equivalent; Associate's or Bachelor's degree in Business or a related field is a plus.
- Minimum of 3-5 years of experience in retail management or store operations.
- Proven track record of achieving sales targets and driving operational efficiency.
- Strong leadership, team management, and customer service skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in inventory management systems and point-of-sale (POS) software.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Knowledge of visual merchandising techniques.
- A passion for retail and delivering exceptional customer experiences.
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Remote Store Operations Manager
Posted 19 days ago
Job Viewed
Job Description
Our client, a leading retail brand known for its exceptional customer experience, is looking for a motivated and experienced Store Operations Manager to oversee their nationwide retail presence from a remote capacity. This is a fully remote role, focusing on standardizing and optimizing store operations across all locations to ensure consistent brand standards and maximize profitability. The successful candidate will be responsible for developing, implementing, and monitoring operational procedures and policies that enhance in-store efficiency and customer satisfaction. You will collaborate with regional managers and store staff to identify best practices, troubleshoot operational challenges, and drive performance improvements. Key responsibilities include developing training materials for store personnel, overseeing inventory management systems, ensuring compliance with health and safety regulations, and analyzing sales and operational data to identify areas for improvement. The ideal candidate will have a strong background in retail management, with a deep understanding of store operations, merchandising, and customer service principles. Experience with retail management software and data analysis is crucial. A Bachelor's degree in Business Administration or a related field, combined with at least 5 years of progressive experience in retail operations management, is required. Excellent communication, leadership, and problem-solving skills are essential for effectively managing operations remotely. You will be instrumental in maintaining our client's reputation for excellence and driving operational success across their retail network, all while enjoying the flexibility of a remote work environment.
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Store Operations Manager - Remote
Posted 5 days ago
Job Viewed
Job Description
Our client, a leading retail chain known for its commitment to customer experience, is seeking a proactive and detail-oriented Store Operations Manager to oversee operations from a remote capacity. This role is critical in ensuring that our retail locations maintain high standards of operational efficiency, visual merchandising, inventory management, and customer service. You will be responsible for developing and implementing operational best practices, training store staff on new procedures, and ensuring compliance with company policies. The ideal candidate will have a strong background in retail management, excellent leadership and problem-solving skills, and a keen understanding of operational workflows. As this is a fully remote position, exceptional communication and interpersonal skills, coupled with the ability to manage and motivate teams virtually, are essential. You will conduct regular virtual store audits, analyze sales performance data, and identify areas for improvement. This role offers the opportunity to drive operational excellence across multiple retail outlets, contributing significantly to the company's success, all while working from your home office.
Key Responsibilities:
Key Responsibilities:
- Develop and implement store operational standards and procedures.
- Oversee inventory management, loss prevention, and stock control.
- Ensure high standards of visual merchandising and store presentation.
- Monitor and analyze store performance metrics, identifying areas for improvement.
- Train and develop store management teams on operational best practices.
- Ensure compliance with all company policies, health, and safety regulations.
- Manage operational budgets and control expenses.
- Conduct virtual store visits and operational audits.
- Implement customer service initiatives to enhance the shopping experience.
- Collaborate with merchandising, marketing, and HR teams to align operations.
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Minimum of 5 years of experience in retail operations management.
- Proven experience in managing multiple store locations.
- Strong understanding of retail operations, inventory management, and visual merchandising.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage teams effectively in a remote or distributed setting.
- Proficiency in retail management software and reporting tools.
- Strong analytical and problem-solving skills.
This advertiser has chosen not to accept applicants from your region.
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Senior Store Operations Manager
Posted 17 days ago
Job Viewed
Job Description
Our client is looking for an experienced and dynamic Senior Store Operations Manager to oversee and optimize operations across multiple retail locations in the Meru region. This hybrid role requires a strategic leader who can balance on-site management with remote administrative duties, driving efficiency, profitability, and exceptional customer experiences. The ideal candidate will possess a strong understanding of retail best practices, inventory management, staff development, and sales performance analysis. You will be responsible for ensuring smooth day-to-day operations, implementing strategic initiatives, and fostering a positive and productive work environment for store teams. This is a pivotal role for someone passionate about retail excellence and motivated to make a tangible impact on the business.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the daily operations of multiple retail stores, ensuring adherence to company policies and procedures.
- Develop and implement strategies to drive sales, improve customer satisfaction, and enhance store profitability.
- Manage inventory levels, including ordering, receiving, and stock rotation, to minimize shrinkage and maximize availability.
- Recruit, train, and mentor store staff, fostering a culture of teamwork, customer service, and continuous improvement.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Analyze sales data, key performance indicators (KPIs), and financial reports to identify trends and opportunities for growth.
- Ensure visual merchandising standards are maintained and implemented effectively across all stores.
- Manage store budgets, control operational expenses, and optimize resource allocation.
- Address customer inquiries, complaints, and feedback promptly and professionally.
- Collaborate with marketing and merchandising teams to execute promotional campaigns and product launches.
- Conduct regular store visits to assess operational effectiveness and provide on-site support.
- Develop and implement plans to reduce operational costs and improve efficiency.
- Ensure compliance with health, safety, and security regulations.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience (5+ years) in retail management, with a strong track record of success in operations and team leadership.
- Demonstrated ability to manage multiple store locations and drive performance across a dispersed team.
- Excellent understanding of retail operations, inventory control, visual merchandising, and sales strategies.
- Strong financial acumen, with experience in budget management and P&L analysis.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in using retail management software and point-of-sale (POS) systems.
- Ability to work independently and make sound decisions, as well as collaborate effectively with cross-functional teams.
- Willingness to travel to store locations as needed for on-site supervision and support.
- Strong problem-solving abilities and a proactive approach to addressing challenges.
This advertiser has chosen not to accept applicants from your region.
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Lead Store Operations Manager (Remote)
Posted 20 days ago
Job Viewed
Job Description
Our client is a dynamic and innovative retail brand known for its commitment to customer satisfaction and product quality. We are seeking a highly experienced and results-oriented Lead Store Operations Manager to oversee and optimize the operational efficiency of our retail locations. This is a remote-first position, requiring a candidate who can effectively manage and support store teams from a distance, driving performance and upholding brand standards.
Responsibilities:
Responsibilities:
- Develop, implement, and monitor operational strategies and procedures to ensure maximum efficiency and profitability across all retail stores.
- Oversee inventory management, stock control, and loss prevention initiatives to minimize shrinkage and optimize stock levels.
- Ensure adherence to all company policies, procedures, and operational guidelines, including visual merchandising standards.
- Analyze store performance data (sales, KPIs, customer feedback) and develop action plans to address areas for improvement.
- Provide remote leadership, coaching, and support to store managers and their teams, fostering a positive and productive work environment.
- Collaborate with cross-functional teams (e.g., Merchandising, Marketing, HR) to align store operations with broader business objectives.
- Manage operational budgets, control expenses, and identify opportunities for cost savings.
- Oversee the implementation of new operational systems, technologies, and processes.
- Conduct regular performance reviews of store operations and provide feedback and recommendations for improvement.
- Ensure exceptional customer service standards are met and consistently exceeded in all store locations.
- Stay updated on retail industry best practices and emerging trends to drive continuous improvement.
- Train and develop store staff on operational procedures and best practices.
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Minimum of 6 years of progressive experience in retail operations management, with a proven track record of success.
- Strong understanding of retail operations, inventory management, visual merchandising, and loss prevention.
- Demonstrated ability to lead and manage teams remotely, fostering engagement and high performance.
- Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Proficiency in retail management software and point-of-sale (POS) systems.
- Strong understanding of financial metrics and budget management.
- Excellent communication, interpersonal, and leadership skills.
- Ability to adapt to a fast-paced, evolving retail environment.
- Strategic thinker with a proactive approach to operational challenges.
- Experience with e-commerce integration within a retail setting is a plus.
This advertiser has chosen not to accept applicants from your region.
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E-commerce Store Operations Manager - Remote
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly organized and results-driven E-commerce Store Operations Manager to oversee and optimize their online retail operations, working entirely from a remote location. This role is pivotal in ensuring a seamless customer experience from browsing to delivery. You will be responsible for managing all day-to-day aspects of the e-commerce platform, including website performance, order fulfillment, inventory management, and customer service. Key duties involve monitoring sales data, analyzing website traffic and conversion rates, and implementing strategies to improve user experience and drive sales growth. You will collaborate with marketing teams to execute promotional campaigns, manage product listings, and ensure accurate inventory levels across all sales channels. Responsibilities also include overseeing third-party logistics providers, troubleshooting technical issues with the e-commerce platform, and managing customer inquiries and complaints efficiently. The ideal candidate will possess a strong understanding of e-commerce best practices, digital marketing principles, and online retail trends. Experience with various e-commerce platforms (e.g., Shopify, Magento), CRM systems, and analytics tools is essential. Excellent communication, problem-solving, and project management skills are required, along with the ability to work independently and lead cross-functional initiatives remotely. A Bachelor's degree in Business Administration, Marketing, or a related field, combined with a minimum of 5 years of experience in e-commerce management or online retail operations, is preferred. You must be proactive, detail-oriented, and dedicated to delivering exceptional customer satisfaction in a virtual environment.
This advertiser has chosen not to accept applicants from your region.
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Remote Store Operations Manager - E-commerce
Posted 4 days ago
Job Viewed
Job Description
Our client is a rapidly growing e-commerce retailer seeking a motivated and experienced Store Operations Manager to lead their online retail operations. This is a fully remote position, allowing you to manage operations from your home office. You will be responsible for overseeing all aspects of the online store's day-to-day operations, ensuring a seamless customer experience from browsing to fulfillment. Your duties will include managing inventory levels, optimizing order processing, coordinating shipping and logistics, and handling customer inquiries and issues. The ideal candidate possesses a strong understanding of e-commerce platforms, supply chain management, and customer service best practices. Proven experience in retail operations, preferably in an online environment, is essential. You should have excellent organizational skills, the ability to manage multiple priorities, and a keen eye for detail. Proficiency in inventory management software and e-commerce analytics tools is highly desirable. Strong leadership and communication skills are required to effectively manage remote teams and collaborate with other departments. You will be instrumental in identifying opportunities to improve operational efficiency, reduce costs, and enhance customer satisfaction. The ability to work independently, adapt to changing market demands, and maintain high operational standards in a remote setting is crucial. We are looking for a results-oriented individual who is passionate about delivering exceptional online retail experiences. A bachelor's degree in Business Administration, Marketing, or a related field is preferred. A minimum of 5 years of experience in retail or e-commerce operations management is required. This remote role offers an exciting opportunity to shape the operational success of a thriving online business.
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Senior Store Operations Manager - Remote
Posted 20 days ago
Job Viewed
Job Description
Our client is looking for a highly organized and experienced Senior Store Operations Manager to oversee retail operations in a fully remote capacity. This role is crucial for ensuring the efficiency, profitability, and smooth functioning of our client's retail outlets. You will be responsible for developing and implementing operational strategies, managing staff performance, optimizing inventory, and enhancing the customer experience. The ideal candidate will possess a strong background in retail management, exceptional leadership skills, and a proven ability to drive operational excellence. You will work closely with store teams, providing guidance and support to achieve sales targets and maintain high standards of service. This position requires a deep understanding of retail best practices, including visual merchandising, loss prevention, and financial management. You will analyze sales data, identify trends, and implement measures to improve store performance. This is a unique opportunity to manage retail operations remotely, requiring excellent communication and problem-solving skills to connect with teams on the ground. The successful candidate will be proactive, detail-oriented, and adept at motivating staff and fostering a positive work environment. Responsibilities will include:
- Developing and implementing operational policies and procedures.
- Overseeing daily store operations to ensure efficiency.
- Managing staff scheduling, training, and performance evaluations.
- Monitoring inventory levels and implementing stock control measures.
- Analyzing sales data and identifying opportunities for improvement.
- Ensuring adherence to visual merchandising standards.
- Implementing loss prevention strategies.
- Managing budgets and controlling operational costs.
- Enhancing the customer shopping experience.
- Collaborating with the merchandising and marketing teams.
- Bachelor's degree in Business Management, Retail Management, or a related field.
- Significant experience in retail store management.
- Demonstrated leadership and team management skills.
- Strong understanding of retail operations, inventory control, and visual merchandising.
- Excellent analytical and problem-solving abilities.
- Proficiency in retail management software and MS Office Suite.
- Exceptional communication and interpersonal skills.
- Ability to manage and motivate teams remotely.
- Customer-centric approach with a passion for retail.
This advertiser has chosen not to accept applicants from your region.
7
Senior Remote Store Operations Manager
Posted 20 days ago
Job Viewed
Job Description
Our client, a prominent retail brand, is actively seeking an experienced Senior Store Operations Manager to join their fully remote management team. This position is vital for ensuring the seamless and efficient operation of our retail stores across various locations, focusing on optimizing processes, enhancing customer satisfaction, and driving profitability. While the role is remote, it requires extensive travel to physical store locations for oversight, training, and performance management. You will be responsible for developing and implementing operational policies and procedures, managing store staff performance, and ensuring compliance with brand standards and safety regulations. The ideal candidate will possess a strong background in retail management, exceptional leadership skills, and a data-driven approach to problem-solving. You will work closely with regional managers, store teams, and corporate departments to implement strategic initiatives and foster a positive store environment. A deep understanding of inventory management, visual merchandising, loss prevention, and customer service excellence is essential. This role offers the unique opportunity to leverage your operational expertise within a flexible, remote work framework, complemented by regular on-site engagement. We are seeking a proactive leader who can inspire teams, drive operational improvements, and contribute significantly to the success of our retail division. If you excel in operational excellence and are adept at managing diverse teams from a distance, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Oversee and optimize daily operations across multiple retail store locations.
- Develop and implement operational policies, procedures, and best practices.
- Manage and coach store managers and staff to ensure high levels of performance and customer service.
- Monitor store performance metrics, including sales, profitability, inventory turnover, and customer satisfaction.
- Ensure compliance with company standards, brand guidelines, and safety regulations.
- Implement and manage inventory control systems to minimize shrinkage and optimize stock levels.
- Drive initiatives to enhance the in-store customer experience and build customer loyalty.
- Conduct regular store visits and audits to assess operational efficiency and identify areas for improvement.
- Collaborate with cross-functional teams (e.g., merchandising, marketing, HR) to support business objectives.
- Manage store budgets and operational expenses effectively.
- Lead training and development programs for store personnel.
- Address operational challenges and implement timely and effective solutions.
- Bachelor's degree in Business Administration, Management, or a related field.
- 7+ years of progressive experience in retail store management and operations.
- Demonstrated success in managing multiple store locations and driving operational excellence.
- Strong leadership, coaching, and team-building skills.
- Excellent understanding of retail operations, including inventory management, visual merchandising, and loss prevention.
- Proficiency in retail management software and POS systems.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to travel regularly to store locations as required by the role.
- Experience working in a remote or hybrid management structure is a plus.
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Retail Store Operations Manager
Posted 20 days ago
Job Viewed
Job Description
Our client, a leading fashion and lifestyle retailer, is looking for an experienced and dynamic Retail Store Operations Manager to oversee their branch in Kitale, Trans-Nzoia . This role requires a blend of leadership, customer service excellence, and operational efficiency. You will be responsible for managing the day-to-day operations of the store, ensuring a positive shopping experience for customers, and driving sales performance. Key responsibilities include leading and motivating a team of retail associates, managing inventory levels, overseeing visual merchandising standards, and ensuring compliance with company policies and procedures. You will also be responsible for scheduling staff, managing store budgets, and implementing sales strategies to meet or exceed targets. The Store Operations Manager will work closely with the district manager to report on store performance, identify areas for improvement, and implement action plans. A strong understanding of retail KPIs, customer service best practices, and inventory management is essential. The ideal candidate will possess excellent communication and interpersonal skills, with a proven ability to develop and lead a high-performing team. Previous experience in a retail management role is required, preferably within a fast-paced fashion or lifestyle environment. This hybrid role requires regular presence in the store for hands-on management and team engagement, with flexibility for remote administrative tasks.
Responsibilities:
Responsibilities:
- Manage all aspects of daily store operations to ensure smooth functioning and excellent customer service.
- Lead, train, and motivate a team of sales associates to achieve sales targets.
- Oversee inventory management, including stock control, ordering, and receiving.
- Implement and maintain visual merchandising standards to enhance store appeal.
- Ensure compliance with all company policies, procedures, and health and safety regulations.
- Develop and manage store budgets, controlling expenses and maximizing profitability.
- Monitor sales performance, analyze data, and develop strategies for improvement.
- Handle customer inquiries and resolve complaints effectively.
- Proven experience in retail store management or a similar supervisory role.
- Strong understanding of retail operations, sales, and customer service principles.
- Excellent leadership, team-building, and motivational skills.
- Proficiency in inventory management and POS systems.
- Ability to analyze sales data and develop effective action plans.
- Strong communication and interpersonal skills.
- Commitment to providing exceptional customer experiences.
- Flexibility to work a schedule that includes weekends and evenings as needed.
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