9,159 Retail Operations jobs in Kenya
Job Description
Our client is seeking a dynamic and experienced Store Operations Manager to oversee the daily operations of a busy retail outlet. This is a critical on-site role requiring strong leadership and a passion for customer service. You will be responsible for managing staff, optimizing inventory, ensuring exceptional customer experiences, and driving sales performance. Your duties will include recruiting, training, and motivating a high-performing team, implementing store policies and procedures, and managing stock levels to meet demand while minimizing waste. You will also be responsible for visual merchandising, maintaining store cleanliness and presentation, and handling customer inquiries and complaints effectively. The ideal candidate will possess excellent communication and interpersonal skills, with a proven ability to lead and inspire a team. A strong understanding of retail operations, sales techniques, and inventory management is essential. You should be adept at problem-solving, able to make sound decisions under pressure, and committed to achieving store targets. This role requires a hands-on approach and a commitment to providing outstanding service to every customer.
Responsibilities:
Responsibilities:
- Manage and supervise all aspects of daily store operations.
- Lead, train, and motivate a team of retail associates to achieve sales and service goals.
- Develop and implement strategies to increase store sales and profitability.
- Manage inventory levels, including ordering, receiving, and stocktaking.
- Ensure compliance with all company policies, procedures, and operational standards.
- Maintain high standards of visual merchandising and store presentation.
- Handle customer inquiries, complaints, and returns professionally and efficiently.
- Monitor and control store expenses to ensure profitability.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Ensure the security and safety of the store premises and assets.
- Analyze sales data and operational reports to identify trends and opportunities.
- Foster a positive and productive work environment for all employees.
- High school diploma or equivalent; Associate's or Bachelor's degree in Business or a related field is a plus.
- Minimum of 3-5 years of experience in retail management or store operations.
- Proven track record of achieving sales targets and driving operational efficiency.
- Strong leadership, team management, and customer service skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in inventory management systems and point-of-sale (POS) software.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Knowledge of visual merchandising techniques.
- A passion for retail and delivering exceptional customer experiences.
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0
Remote Store Operations Manager
Posted 18 days ago
Job Viewed
Job Description
Our client, a leading retail brand known for its exceptional customer experience, is looking for a motivated and experienced Store Operations Manager to oversee their nationwide retail presence from a remote capacity. This is a fully remote role, focusing on standardizing and optimizing store operations across all locations to ensure consistent brand standards and maximize profitability. The successful candidate will be responsible for developing, implementing, and monitoring operational procedures and policies that enhance in-store efficiency and customer satisfaction. You will collaborate with regional managers and store staff to identify best practices, troubleshoot operational challenges, and drive performance improvements. Key responsibilities include developing training materials for store personnel, overseeing inventory management systems, ensuring compliance with health and safety regulations, and analyzing sales and operational data to identify areas for improvement. The ideal candidate will have a strong background in retail management, with a deep understanding of store operations, merchandising, and customer service principles. Experience with retail management software and data analysis is crucial. A Bachelor's degree in Business Administration or a related field, combined with at least 5 years of progressive experience in retail operations management, is required. Excellent communication, leadership, and problem-solving skills are essential for effectively managing operations remotely. You will be instrumental in maintaining our client's reputation for excellence and driving operational success across their retail network, all while enjoying the flexibility of a remote work environment.
This advertiser has chosen not to accept applicants from your region.
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Store Operations Manager - Remote
Posted 5 days ago
Job Viewed
Job Description
Our client, a leading retail chain known for its commitment to customer experience, is seeking a proactive and detail-oriented Store Operations Manager to oversee operations from a remote capacity. This role is critical in ensuring that our retail locations maintain high standards of operational efficiency, visual merchandising, inventory management, and customer service. You will be responsible for developing and implementing operational best practices, training store staff on new procedures, and ensuring compliance with company policies. The ideal candidate will have a strong background in retail management, excellent leadership and problem-solving skills, and a keen understanding of operational workflows. As this is a fully remote position, exceptional communication and interpersonal skills, coupled with the ability to manage and motivate teams virtually, are essential. You will conduct regular virtual store audits, analyze sales performance data, and identify areas for improvement. This role offers the opportunity to drive operational excellence across multiple retail outlets, contributing significantly to the company's success, all while working from your home office.
Key Responsibilities:
Key Responsibilities:
- Develop and implement store operational standards and procedures.
- Oversee inventory management, loss prevention, and stock control.
- Ensure high standards of visual merchandising and store presentation.
- Monitor and analyze store performance metrics, identifying areas for improvement.
- Train and develop store management teams on operational best practices.
- Ensure compliance with all company policies, health, and safety regulations.
- Manage operational budgets and control expenses.
- Conduct virtual store visits and operational audits.
- Implement customer service initiatives to enhance the shopping experience.
- Collaborate with merchandising, marketing, and HR teams to align operations.
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Minimum of 5 years of experience in retail operations management.
- Proven experience in managing multiple store locations.
- Strong understanding of retail operations, inventory management, and visual merchandising.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage teams effectively in a remote or distributed setting.
- Proficiency in retail management software and reporting tools.
- Strong analytical and problem-solving skills.
This advertiser has chosen not to accept applicants from your region.
2
Senior Store Operations Manager
Posted 17 days ago
Job Viewed
Job Description
Our client is looking for an experienced and dynamic Senior Store Operations Manager to oversee and optimize operations across multiple retail locations in the Meru region. This hybrid role requires a strategic leader who can balance on-site management with remote administrative duties, driving efficiency, profitability, and exceptional customer experiences. The ideal candidate will possess a strong understanding of retail best practices, inventory management, staff development, and sales performance analysis. You will be responsible for ensuring smooth day-to-day operations, implementing strategic initiatives, and fostering a positive and productive work environment for store teams. This is a pivotal role for someone passionate about retail excellence and motivated to make a tangible impact on the business.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the daily operations of multiple retail stores, ensuring adherence to company policies and procedures.
- Develop and implement strategies to drive sales, improve customer satisfaction, and enhance store profitability.
- Manage inventory levels, including ordering, receiving, and stock rotation, to minimize shrinkage and maximize availability.
- Recruit, train, and mentor store staff, fostering a culture of teamwork, customer service, and continuous improvement.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Analyze sales data, key performance indicators (KPIs), and financial reports to identify trends and opportunities for growth.
- Ensure visual merchandising standards are maintained and implemented effectively across all stores.
- Manage store budgets, control operational expenses, and optimize resource allocation.
- Address customer inquiries, complaints, and feedback promptly and professionally.
- Collaborate with marketing and merchandising teams to execute promotional campaigns and product launches.
- Conduct regular store visits to assess operational effectiveness and provide on-site support.
- Develop and implement plans to reduce operational costs and improve efficiency.
- Ensure compliance with health, safety, and security regulations.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience (5+ years) in retail management, with a strong track record of success in operations and team leadership.
- Demonstrated ability to manage multiple store locations and drive performance across a dispersed team.
- Excellent understanding of retail operations, inventory control, visual merchandising, and sales strategies.
- Strong financial acumen, with experience in budget management and P&L analysis.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in using retail management software and point-of-sale (POS) systems.
- Ability to work independently and make sound decisions, as well as collaborate effectively with cross-functional teams.
- Willingness to travel to store locations as needed for on-site supervision and support.
- Strong problem-solving abilities and a proactive approach to addressing challenges.
This advertiser has chosen not to accept applicants from your region.
3
Lead Store Operations Manager (Remote)
Posted 19 days ago
Job Viewed
Job Description
Our client is a dynamic and innovative retail brand known for its commitment to customer satisfaction and product quality. We are seeking a highly experienced and results-oriented Lead Store Operations Manager to oversee and optimize the operational efficiency of our retail locations. This is a remote-first position, requiring a candidate who can effectively manage and support store teams from a distance, driving performance and upholding brand standards.
Responsibilities:
Responsibilities:
- Develop, implement, and monitor operational strategies and procedures to ensure maximum efficiency and profitability across all retail stores.
- Oversee inventory management, stock control, and loss prevention initiatives to minimize shrinkage and optimize stock levels.
- Ensure adherence to all company policies, procedures, and operational guidelines, including visual merchandising standards.
- Analyze store performance data (sales, KPIs, customer feedback) and develop action plans to address areas for improvement.
- Provide remote leadership, coaching, and support to store managers and their teams, fostering a positive and productive work environment.
- Collaborate with cross-functional teams (e.g., Merchandising, Marketing, HR) to align store operations with broader business objectives.
- Manage operational budgets, control expenses, and identify opportunities for cost savings.
- Oversee the implementation of new operational systems, technologies, and processes.
- Conduct regular performance reviews of store operations and provide feedback and recommendations for improvement.
- Ensure exceptional customer service standards are met and consistently exceeded in all store locations.
- Stay updated on retail industry best practices and emerging trends to drive continuous improvement.
- Train and develop store staff on operational procedures and best practices.
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Minimum of 6 years of progressive experience in retail operations management, with a proven track record of success.
- Strong understanding of retail operations, inventory management, visual merchandising, and loss prevention.
- Demonstrated ability to lead and manage teams remotely, fostering engagement and high performance.
- Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Proficiency in retail management software and point-of-sale (POS) systems.
- Strong understanding of financial metrics and budget management.
- Excellent communication, interpersonal, and leadership skills.
- Ability to adapt to a fast-paced, evolving retail environment.
- Strategic thinker with a proactive approach to operational challenges.
- Experience with e-commerce integration within a retail setting is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Remote Store Operations Analyst
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a meticulous and analytical Remote Store Operations Analyst to join their dynamic team. This fully remote position focuses on optimizing the performance of retail stores by analyzing operational data, identifying trends, and providing actionable insights. You will be responsible for collecting, processing, and interpreting various data sets related to sales, inventory, customer traffic, and staffing. Key duties include developing reports and dashboards to track key performance indicators (KPIs), identifying inefficiencies in store operations, and recommending improvements to processes, policies, and resource allocation. The ideal candidate will possess strong analytical and quantitative skills, with a deep understanding of retail operations and business intelligence tools. Proficiency in data analysis software (e.g., Excel, SQL, R, Python), visualization tools (e.g., Tableau, Power BI), and statistical analysis is essential. You will work closely with store managers and regional directors, providing them with the data-driven insights needed to enhance store performance, profitability, and customer satisfaction. As a remote role, exceptional organizational abilities, self-motivation, and the capacity to work independently are critical. You must be adept at managing multiple projects, meeting deadlines, and communicating your findings clearly and effectively through virtual presentations and written reports. This is an excellent opportunity to contribute to the success of our client's retail network in **Eldoret, Uasin Gishu, KE**, by leveraging data to drive strategic decision-making, all from your remote workspace. A Bachelor's degree in Business Administration, Statistics, Economics, or a related field is required. Previous experience in retail analytics or operations is highly preferred. The ability to identify patterns, forecast trends, and propose data-backed solutions will be key to your success in this role.
This advertiser has chosen not to accept applicants from your region.
5
Senior Store Operations Lead
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and results-driven Senior Store Operations Lead to join their team in a fully remote capacity. This crucial role will oversee the operational excellence of multiple retail locations, focusing on enhancing customer experience, driving sales performance, and optimizing store efficiency through remote management and support. You will be responsible for implementing best practices, analyzing store data, and providing strategic guidance to store teams.
Key Responsibilities:
Qualifications:
This is a fantastic opportunity for a seasoned retail operations professional to leverage their expertise in a remote setting and drive significant impact. If you are a proactive leader passionate about operational excellence, we encourage you to apply. This position is fully remote, servicing the **Embu, Embu, KE** region.
Key Responsibilities:
- Develop and implement strategies to improve store operational efficiency and customer satisfaction across designated retail locations.
- Analyze sales data, inventory levels, and operational metrics to identify trends and opportunities for improvement.
- Provide remote guidance and support to store managers and teams on best practices for merchandising, visual presentation, and customer service.
- Ensure adherence to company policies, procedures, and standards in all store operations.
- Manage operational budgets and resource allocation for assigned stores.
- Lead remote training initiatives for store staff on new products, policies, and operational procedures.
- Collaborate with marketing and merchandising teams to execute in-store promotions and campaigns effectively.
- Monitor and address operational challenges, developing timely and effective solutions.
- Conduct virtual store audits and performance reviews.
- Foster a positive and productive work environment among remote-supported store teams.
- Contribute to the development of innovative operational strategies for the retail division.
Qualifications:
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Minimum of 5-7 years of experience in retail operations management, with a proven track record of success.
- Strong understanding of retail KPIs, sales drivers, and operational best practices.
- Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Exceptional communication, leadership, and coaching skills.
- Proficiency in retail management software and POS systems.
- Ability to manage multiple priorities and adapt to changing business needs in a remote environment.
- Demonstrated ability to drive operational improvements and achieve business targets.
- Experience in virtual team management and remote support.
- A passion for customer service and creating exceptional shopping experiences.
This is a fantastic opportunity for a seasoned retail operations professional to leverage their expertise in a remote setting and drive significant impact. If you are a proactive leader passionate about operational excellence, we encourage you to apply. This position is fully remote, servicing the **Embu, Embu, KE** region.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Store Operations Lead
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly organized and experienced Remote Store Operations Lead to oversee the operational efficiency of their retail outlets. This fully remote position requires a strategic thinker with a keen eye for detail and a passion for optimizing retail processes. You will be responsible for developing and implementing best practices in store management, inventory control, customer service, and staff training, all while working from your remote location. This role involves close collaboration with store managers and regional supervisors to ensure consistent execution of company standards and objectives. The ideal candidate will leverage technology and data-driven insights to improve performance across all retail locations.
Key Responsibilities:
Key Responsibilities:
- Develop, implement, and enforce operational policies and procedures for retail stores.
- Oversee inventory management processes, including stocktaking, ordering, and loss prevention strategies.
- Ensure high standards of visual merchandising and store presentation are maintained.
- Monitor sales performance and operational metrics, identifying areas for improvement.
- Develop and deliver training programs for store staff on operational procedures, product knowledge, and customer service.
- Manage relationships with suppliers and vendors, negotiating terms and ensuring timely delivery of goods.
- Implement strategies to enhance the customer shopping experience and drive sales.
- Conduct regular remote store audits and provide feedback and action plans to store managers.
- Analyze operational data to identify trends, efficiencies, and cost-saving opportunities.
- Collaborate with the marketing team to ensure effective in-store promotions and campaigns.
- Stay abreast of retail industry best practices and emerging technologies.
- Assist in the recruitment and onboarding process for store management positions.
- Ensure compliance with health, safety, and security regulations within the stores.
- Develop and manage operational budgets for assigned retail locations.
- Foster a positive and productive work environment among store teams.
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Minimum of 4 years of experience in retail operations management, with a proven track record of success.
- Experience in developing and implementing operational strategies.
- Strong understanding of inventory management, visual merchandising, and loss prevention.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in retail management software and MS Office Suite.
- Ability to analyze data and make informed decisions.
- Experience working in a remote management capacity is a significant advantage.
- Strong problem-solving and decision-making abilities.
- Must be highly organized and able to manage multiple priorities effectively.
This advertiser has chosen not to accept applicants from your region.
7
Remote Store Operations Manager - E-commerce
Posted 3 days ago
Job Viewed
Job Description
Our client is a rapidly growing e-commerce retailer seeking a motivated and experienced Store Operations Manager to lead their online retail operations. This is a fully remote position, allowing you to manage operations from your home office. You will be responsible for overseeing all aspects of the online store's day-to-day operations, ensuring a seamless customer experience from browsing to fulfillment. Your duties will include managing inventory levels, optimizing order processing, coordinating shipping and logistics, and handling customer inquiries and issues. The ideal candidate possesses a strong understanding of e-commerce platforms, supply chain management, and customer service best practices. Proven experience in retail operations, preferably in an online environment, is essential. You should have excellent organizational skills, the ability to manage multiple priorities, and a keen eye for detail. Proficiency in inventory management software and e-commerce analytics tools is highly desirable. Strong leadership and communication skills are required to effectively manage remote teams and collaborate with other departments. You will be instrumental in identifying opportunities to improve operational efficiency, reduce costs, and enhance customer satisfaction. The ability to work independently, adapt to changing market demands, and maintain high operational standards in a remote setting is crucial. We are looking for a results-oriented individual who is passionate about delivering exceptional online retail experiences. A bachelor's degree in Business Administration, Marketing, or a related field is preferred. A minimum of 5 years of experience in retail or e-commerce operations management is required. This remote role offers an exciting opportunity to shape the operational success of a thriving online business.
This advertiser has chosen not to accept applicants from your region.
8
Senior Store Operations Manager - Remote
Posted 19 days ago
Job Viewed
Job Description
Our client is looking for a highly organized and experienced Senior Store Operations Manager to oversee retail operations in a fully remote capacity. This role is crucial for ensuring the efficiency, profitability, and smooth functioning of our client's retail outlets. You will be responsible for developing and implementing operational strategies, managing staff performance, optimizing inventory, and enhancing the customer experience. The ideal candidate will possess a strong background in retail management, exceptional leadership skills, and a proven ability to drive operational excellence. You will work closely with store teams, providing guidance and support to achieve sales targets and maintain high standards of service. This position requires a deep understanding of retail best practices, including visual merchandising, loss prevention, and financial management. You will analyze sales data, identify trends, and implement measures to improve store performance. This is a unique opportunity to manage retail operations remotely, requiring excellent communication and problem-solving skills to connect with teams on the ground. The successful candidate will be proactive, detail-oriented, and adept at motivating staff and fostering a positive work environment. Responsibilities will include:
- Developing and implementing operational policies and procedures.
- Overseeing daily store operations to ensure efficiency.
- Managing staff scheduling, training, and performance evaluations.
- Monitoring inventory levels and implementing stock control measures.
- Analyzing sales data and identifying opportunities for improvement.
- Ensuring adherence to visual merchandising standards.
- Implementing loss prevention strategies.
- Managing budgets and controlling operational costs.
- Enhancing the customer shopping experience.
- Collaborating with the merchandising and marketing teams.
- Bachelor's degree in Business Management, Retail Management, or a related field.
- Significant experience in retail store management.
- Demonstrated leadership and team management skills.
- Strong understanding of retail operations, inventory control, and visual merchandising.
- Excellent analytical and problem-solving abilities.
- Proficiency in retail management software and MS Office Suite.
- Exceptional communication and interpersonal skills.
- Ability to manage and motivate teams remotely.
- Customer-centric approach with a passion for retail.
This advertiser has chosen not to accept applicants from your region.
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