430 Retail Operations jobs in Kenya
Retail Operations Manager
60100 Embu, Eastern
KES150000 Annually
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Our client is looking for an experienced and innovative Retail Operations Manager to lead their remote sales and customer service initiatives. This is a fully remote position that requires exceptional organizational and leadership skills to manage distributed teams and optimize operational efficiency across various platforms. The successful candidate will be responsible for developing and implementing strategies to enhance customer experience, streamline sales processes, and drive revenue growth. Key duties include managing inventory levels (virtually), coordinating logistics, analyzing sales data, and ensuring brand consistency. You will also be tasked with training and motivating remote sales staff, setting performance targets, and providing ongoing support. This role demands a strong understanding of retail management principles, excellent communication abilities to engage with a dispersed team, and a proven track record of successfully managing remote operations. Proficiency in CRM software, sales analytics tools, and project management software is essential. You will be instrumental in creating and refining operational workflows that support a seamless customer journey from initial contact to post-purchase support. The ability to adapt to changing market conditions and implement creative solutions is highly valued. We are seeking a results-oriented individual who can foster a positive and productive remote work environment, encouraging collaboration and high performance. This opportunity offers the chance to shape the future of our retail operations from anywhere in the country, contributing significantly to our company's strategic objectives. Your insights into customer behavior and market trends will be crucial for driving continuous improvement.
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0
Retail Operations Specialist
50100 Kakamega, Western
KES250000 Annually
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Our client is seeking a dedicated and results-driven Retail Operations Specialist to join their remote team. This role is vital for optimizing store performance, enhancing customer experience, and ensuring operational efficiency across all retail locations. You will be responsible for analyzing sales data, identifying trends, and implementing strategies to improve profitability and customer satisfaction. Key duties include developing operational guidelines, managing inventory processes, conducting store audits, and ensuring compliance with company policies and visual merchandising standards. The ideal candidate will have a strong understanding of retail operations, sales strategies, and customer relationship management. Proficiency in retail management software and data analysis tools is essential. You will collaborate closely with store managers, marketing teams, and supply chain departments to drive sales and operational excellence. Excellent communication, problem-solving, and analytical skills are required. The ability to work independently and manage multiple projects simultaneously in a remote setting is crucial. Experience in developing training materials for retail staff and implementing customer service initiatives will be a significant advantage. This is a fantastic opportunity for a motivated individual to make a significant impact on our client's retail success from anywhere in the world. Join our team and help shape the future of retail operations.
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1
Retail Operations Coordinator
01000 Makongeni
KES3500 Daily
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Our client, a dynamic retail company, is seeking a highly organized and proactive Retail Operations Coordinator to support their operations across multiple locations, including Thika. This role is primarily remote, offering flexibility in your work schedule. You will be responsible for coordinating day-to-day operational activities, ensuring seamless execution of retail strategies. Key duties include managing inventory levels, assisting with visual merchandising standards, and supporting store staff with operational queries. You will help implement new product launches, promotional campaigns, and ensure compliance with company policies and procedures. The Retail Operations Coordinator will also be involved in analyzing sales data and customer feedback to identify trends and areas for improvement. Excellent communication and organizational skills are essential, as is proficiency in using retail management software and standard office productivity tools. The ideal candidate will have some experience in retail or a related customer-facing role, with a strong understanding of retail operations. A Bachelor's degree or equivalent experience is preferred. You should be detail-oriented, able to multitask effectively, and possess a proactive approach to problem-solving. This role requires a collaborative spirit and the ability to work effectively with various teams, including store managers and corporate staff, in a remote capacity. Your contributions will be vital in maintaining operational excellence and enhancing the customer experience across the retail network. This is an excellent opportunity for someone looking to gain diverse experience in the retail sector with a flexible, remote-based role.
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2
Retail Operations Manager
80100 Nairobi, Nairobi
KES100000 Annually
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Our client is seeking a dynamic and results-driven Retail Operations Manager to oversee and optimize our retail operations from a fully remote capacity. This role is critical in ensuring the smooth and efficient functioning of our retail channels, driving sales performance, and delivering an exceptional customer experience. You will be responsible for developing and implementing operational strategies that align with the company's goals and brand vision. Your duties will include managing inventory, optimizing store layouts, ensuring visual merchandising standards are met, and overseeing daily store activities.
You will lead and motivate a remote team of retail associates and store managers, providing coaching, training, and performance feedback to foster a high-achieving sales culture. Your responsibilities will also involve budget management, expense control, and identifying opportunities to improve profitability. You will analyze sales data, customer feedback, and market trends to identify areas for improvement and develop action plans. Ensuring compliance with company policies, procedures, and health and safety regulations is paramount. You will also be involved in recruiting, hiring, and onboarding new retail staff. Collaboration with marketing, merchandising, and e-commerce teams to create cohesive customer journeys will be a key aspect of the role. The ideal candidate will have a Bachelor's degree in Business Administration, Marketing, or a related field, with significant experience in retail management, preferably in a multi-site or diverse retail environment. Proven leadership skills, strong business acumen, and excellent communication and interpersonal skills are essential. The ability to analyze performance metrics, make data-driven decisions, and effectively manage teams in a remote setting is crucial. Experience with retail management software and POS systems is required. This is an exciting opportunity for a seasoned retail professional to make a significant impact and drive operational excellence. You will have the autonomy to shape retail strategies and contribute to the growth of our brand. We are looking for a proactive leader who is passionate about retail and dedicated to achieving outstanding results. The flexibility of remote work allows for strategic planning and management of operations across various locations. Your leadership will be instrumental in enhancing customer satisfaction and driving revenue growth.
You will lead and motivate a remote team of retail associates and store managers, providing coaching, training, and performance feedback to foster a high-achieving sales culture. Your responsibilities will also involve budget management, expense control, and identifying opportunities to improve profitability. You will analyze sales data, customer feedback, and market trends to identify areas for improvement and develop action plans. Ensuring compliance with company policies, procedures, and health and safety regulations is paramount. You will also be involved in recruiting, hiring, and onboarding new retail staff. Collaboration with marketing, merchandising, and e-commerce teams to create cohesive customer journeys will be a key aspect of the role. The ideal candidate will have a Bachelor's degree in Business Administration, Marketing, or a related field, with significant experience in retail management, preferably in a multi-site or diverse retail environment. Proven leadership skills, strong business acumen, and excellent communication and interpersonal skills are essential. The ability to analyze performance metrics, make data-driven decisions, and effectively manage teams in a remote setting is crucial. Experience with retail management software and POS systems is required. This is an exciting opportunity for a seasoned retail professional to make a significant impact and drive operational excellence. You will have the autonomy to shape retail strategies and contribute to the growth of our brand. We are looking for a proactive leader who is passionate about retail and dedicated to achieving outstanding results. The flexibility of remote work allows for strategic planning and management of operations across various locations. Your leadership will be instrumental in enhancing customer satisfaction and driving revenue growth.
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3
Retail Operations Manager
20100 Mwembe
KES180000 Annually
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Our client is a dynamic and growing retail group looking for an experienced Retail Operations Manager to oversee and optimize the performance of their stores. This role offers a hybrid work arrangement, combining remote responsibilities with on-site visits to various retail locations. You will be responsible for managing day-to-day operations, ensuring exceptional customer experiences, driving sales performance, and maintaining high standards of visual merchandising and store presentation. This position requires strong leadership skills, a deep understanding of retail dynamics, and the ability to effectively manage teams and resources.
Key Responsibilities:
The ideal candidate will have a proven track record in retail management, with strong leadership and people management skills. You should possess excellent organizational abilities, a keen eye for detail, and a passion for delivering outstanding customer service. The ability to balance remote strategic planning with on-site operational oversight is crucial.
Qualifications:
Key Responsibilities:
- Oversee the operational efficiency of multiple retail stores, ensuring smooth day-to-day functioning.
- Develop and implement strategies to enhance customer service, increase sales, and improve profitability across all locations.
- Manage inventory levels, stock control, and loss prevention initiatives to minimize shrinkage.
- Ensure adherence to company policies, procedures, and brand standards in all stores.
- Recruit, train, motivate, and manage store staff, fostering a positive and productive work environment.
- Conduct regular performance reviews and provide coaching to store managers and staff.
- Monitor sales performance, analyze KPIs, and develop action plans to achieve sales targets.
- Oversee visual merchandising and ensure stores are presented attractively and according to brand guidelines.
- Manage store budgets, control operational costs, and optimize resource allocation.
- Liaise with suppliers, vendors, and the corporate office to ensure efficient supply chain and product availability.
- Implement and maintain high standards of cleanliness and safety across all retail environments.
- Plan and execute local marketing initiatives to drive foot traffic and customer engagement.
- Provide regular reports on store performance, operational challenges, and strategic recommendations to senior management.
- Conduct periodic site visits to assess store operations, provide support, and ensure compliance.
The ideal candidate will have a proven track record in retail management, with strong leadership and people management skills. You should possess excellent organizational abilities, a keen eye for detail, and a passion for delivering outstanding customer service. The ability to balance remote strategic planning with on-site operational oversight is crucial.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in retail management, with a focus on store operations.
- Proven experience in managing multiple retail locations and teams.
- Strong understanding of retail sales principles, merchandising, and customer service best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in retail management software and POS systems.
- Ability to analyze sales data and KPIs to drive business decisions.
- Strong financial acumen and experience with budgeting and P&L management.
- Adaptable and able to manage responsibilities both remotely and through on-site visits.
- Problem-solving skills and the ability to make sound decisions under pressure.
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4
Retail Operations Manager
80100 Nairobi, Nairobi
KES110000 Annually
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Our client, a renowned fashion retailer, is looking for an experienced Retail Operations Manager to oversee their operations in **Mombasa**. This role offers a hybrid work arrangement, requiring both on-site presence to manage store activities and remote work for strategic planning and administrative tasks. You will be responsible for ensuring the smooth and efficient day-to-day running of the retail stores, focusing on optimizing sales performance, customer satisfaction, and operational efficiency. Key duties include managing inventory, overseeing visual merchandising, implementing sales strategies, and ensuring adherence to company policies and procedures. You will lead and motivate a team of store staff, providing training and performance management to foster a high-performing sales environment. Strong understanding of retail KPIs, P&L management, and customer service best practices is essential. You will also be involved in local marketing initiatives and community engagement to drive foot traffic and build brand loyalty. This is a fantastic opportunity to contribute to the success of a leading retail brand and develop your career in a dynamic and customer-focused industry. The ideal candidate possesses strong leadership qualities, excellent problem-solving skills, and a passion for retail.
Responsibilities:
Responsibilities:
- Oversee daily retail operations to ensure efficiency and profitability.
- Manage store staff, including hiring, training, scheduling, and performance evaluation.
- Implement sales strategies and initiatives to drive revenue growth.
- Ensure exceptional customer service standards are met and exceeded.
- Manage inventory levels, stock control, and visual merchandising.
- Monitor sales performance and analyze key retail metrics.
- Maintain store presentation and brand standards.
- Ensure compliance with all company policies, procedures, and safety regulations.
- Collaborate with marketing and merchandising teams on promotional activities.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 6 years of experience in retail management, with a proven track record of success in operations and sales.
- Experience managing teams and developing staff.
- Strong understanding of retail operations, merchandising, and inventory management.
- Proficiency in retail POS systems and inventory management software.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work effectively in both a remote and on-site capacity.
- Customer-centric mindset with a passion for fashion and retail.
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5
Retail Operations Manager
10104 Mumbuni
KES70000 Annually
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Posted 1 day ago
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Job Description
Our client, a reputable retail chain, is seeking a proactive and experienced Retail Operations Manager to oversee the operational efficiency and performance of its stores. This is a fully remote position, allowing you to manage operations and support store teams from anywhere. You will be responsible for ensuring excellent customer service, managing inventory, optimizing store layouts, and driving sales growth. Key Responsibilities:
- Develop and implement operational strategies to improve store performance and customer satisfaction.
- Monitor sales performance and implement initiatives to drive revenue growth.
- Manage inventory levels, ensuring adequate stock and minimizing losses due to shrinkage.
- Oversee store staffing, including recruitment, training, and performance management of store managers.
- Ensure adherence to company policies, procedures, and visual merchandising standards.
- Analyze operational data to identify trends, opportunities, and areas for improvement.
- Manage store budgets and control operational costs.
- Implement effective loss prevention strategies.
- Collaborate with marketing and merchandising teams to support promotional activities.
- Provide leadership and guidance to store teams, fostering a positive and results-oriented work environment.
- Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.
- Minimum of 5 years of experience in retail management, with a proven track record in operations.
- Strong understanding of retail sales, inventory management, and customer service principles.
- Experience with point-of-sale (POS) systems and retail management software.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Ability to manage multiple priorities and adapt to changing business needs.
- Proven ability to work independently and effectively in a remote setting.
- Experience in managing teams and coaching staff is essential.
- Passion for retail and commitment to delivering an exceptional customer experience.
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6
Retail Operations Supervisor
00201 Gathiruini
KES60000 Annually
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Posted 2 days ago
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Job Description
Our client, a renowned national retail chain, is actively seeking a dedicated and proactive Retail Operations Supervisor to manage and optimize their remote operational oversight functions. In this vital role, you will be responsible for ensuring seamless operational efficiency across all retail touchpoints, focusing on strategic planning and remote team coordination. Your duties will include developing and implementing operational policies and procedures, monitoring store performance metrics, and identifying areas for improvement. You will collaborate with various departments, including merchandising, inventory management, and customer service, to uphold high standards of operational excellence. The ideal candidate will possess a strong understanding of retail operations, exceptional leadership abilities, and a proven track record of driving operational improvements. While this role has a remote component, it requires a keen awareness of in-store dynamics and the ability to effectively guide and support on-site teams through remote communication and strategy. You will be skilled in data analysis, using insights to inform operational decisions and enhance profitability. Strong organizational skills and the ability to manage multiple priorities in a dynamic environment are essential. This position offers a unique opportunity to contribute to the success of a leading retail brand, shaping operational strategies and ensuring a positive customer experience, all while enjoying the flexibility of a remote-first work arrangement. Our client is committed to fostering professional growth and providing a challenging yet rewarding career path for individuals passionate about retail management and operational excellence.
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7
Retail Operations Manager
01003 Makongeni
KES120000 Annually
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Posted 2 days ago
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Job Description
Our client is a leading retail organization seeking an experienced and highly motivated Retail Operations Manager to join our remote operational team. This critical role will oversee and optimize the day-to-day operations of our retail business units, ensuring efficiency, profitability, and exceptional customer experiences. You will be responsible for managing inventory, implementing operational procedures, and ensuring compliance with company policies and standards. Key responsibilities include analyzing sales data, developing sales strategies, managing budgets, and overseeing staff performance and training. You will also play a vital role in inventory management, supply chain coordination, and ensuring the smooth execution of all retail processes. The ideal candidate will possess a strong background in retail management, with a proven track record of driving operational excellence and sales growth. A bachelor's degree in Business Administration, Management, or a related field is preferred. Significant experience in retail operations, including inventory control, visual merchandising, and customer service management, is essential. Excellent leadership, communication, and problem-solving skills are crucial for managing a dispersed team and ensuring seamless operations. We are looking for a strategic thinker with strong organizational abilities who can work independently and effectively in a remote environment. Our client is committed to providing a flexible and supportive remote work culture, offering opportunities for professional development and advancement.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage daily retail operations to ensure efficiency and profitability.
- Develop and implement operational strategies to enhance sales and customer satisfaction.
- Manage inventory levels, stock control, and merchandising standards.
- Analyze sales performance data and identify opportunities for improvement.
- Develop and manage departmental budgets and operational expenditures.
- Ensure compliance with all company policies, procedures, and relevant regulations.
- Train and mentor retail staff, fostering a high-performance culture.
- Coordinate with supply chain and logistics partners for smooth inventory flow.
- Implement customer service initiatives to enhance the overall shopping experience.
- Monitor key performance indicators (KPIs) and report on operational results.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in retail management or operations.
- Proven experience in inventory management, sales analysis, and staff supervision.
- Strong understanding of retail operations, merchandising, and customer service principles.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in retail management software and Microsoft Office Suite.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage multiple responsibilities in a remote setting.
This advertiser has chosen not to accept applicants from your region.
8
Retail Operations Manager
40100 Moiben
KES70000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client, a growing retail enterprise, is looking for a motivated and experienced Retail Operations Manager. This position is fully remote, allowing you to manage operations and strategic initiatives from anywhere in Kenya. You will be responsible for optimizing store performance, ensuring excellent customer service, and driving sales growth across multiple retail locations.
Key Responsibilities:
Qualifications:
This remote role is an excellent opportunity for a results-oriented professional to lead and grow with a reputable retail brand. Take charge of operational excellence from wherever you are.
Key Responsibilities:
- Oversee daily retail operations, ensuring efficiency and profitability.
- Develop and implement operational strategies to enhance customer experience and satisfaction.
- Manage inventory control, stock levels, and merchandising standards.
- Train and mentor store staff on product knowledge, sales techniques, and operational procedures.
- Monitor sales performance, analyze trends, and implement action plans to achieve targets.
- Ensure compliance with company policies, procedures, and visual merchandising guidelines.
- Manage store budgets and control operational costs.
- Conduct regular store visits and performance reviews.
- Identify opportunities for process improvement and implement best practices.
- Collaborate with marketing and merchandising teams to support promotional activities.
Qualifications:
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Minimum of 5 years of experience in retail management, with a strong understanding of operations.
- Proven ability to drive sales and improve operational efficiency.
- Excellent leadership, communication, and problem-solving skills.
- Experience in managing teams and developing staff.
- Proficiency in retail management software and MS Office Suite.
- Ability to work independently and manage multiple priorities in a remote setting.
- Strong understanding of inventory management and visual merchandising.
- Customer-centric approach with a passion for delivering exceptional service.
This remote role is an excellent opportunity for a results-oriented professional to lead and grow with a reputable retail brand. Take charge of operational excellence from wherever you are.
This advertiser has chosen not to accept applicants from your region.
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