6,486 Senior Operations Manager Remote Cleaning Services jobs in Kenya
Senior Operations Manager - Remote Cleaning Services
Posted 20 days ago
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Job Description
Our client is seeking a highly organized and experienced Senior Operations Manager to oversee their remote cleaning services division. This is a fully remote position, allowing you to manage operations from anywhere while ensuring the highest standards of cleanliness and service delivery. You will be responsible for the strategic planning, execution, and optimization of all cleaning operations, including staff management, resource allocation, quality control, and client satisfaction. Your role will involve developing and implementing operational procedures, setting performance metrics, and ensuring compliance with health and safety regulations. This remote-first role requires exceptional leadership, communication, and problem-solving skills, along with the ability to manage a dispersed team effectively. You will work closely with HR, finance, and client relations departments to ensure seamless operations and continuous improvement. The ideal candidate possesses a strong background in operations management, preferably within the cleaning or facilities management industry. You should be adept at using technology to monitor operations, manage schedules, and communicate with field staff. Your ability to analyze operational data, identify inefficiencies, and implement corrective actions will be crucial. This is an opportunity to lead a critical function within the company, driving efficiency and excellence in service delivery from a remote capacity. You will be instrumental in maintaining our reputation for quality and reliability.
Responsibilities:
Responsibilities:
- Oversee all aspects of remote cleaning operations, ensuring efficiency and high service standards.
- Develop, implement, and refine operational policies and procedures.
- Manage and motivate a dispersed team of cleaning staff and supervisors.
- Ensure compliance with all health, safety, and environmental regulations.
- Monitor operational performance and implement strategies for continuous improvement.
- Manage operational budgets and control costs effectively.
- Handle client inquiries and resolve operational issues promptly.
- Source and manage suppliers for cleaning equipment and materials.
- Implement quality control measures to ensure consistent service delivery.
- Utilize technology and software for scheduling, tracking, and reporting on operations.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum of 7 years of experience in operations management, with at least 3 years in a leadership role.
- Proven experience in the cleaning, facilities management, or service industry is highly desirable.
- Strong understanding of operational best practices, quality control, and health & safety standards.
- Excellent leadership, team management, and communication skills.
- Proficiency in using operational management software and remote collaboration tools.
- Strong analytical and problem-solving abilities with a data-driven approach.
- Ability to work independently, manage multiple priorities, and make sound decisions in a remote setting.
- Experience in budget management and resource allocation.
- Customer-focused with a commitment to service excellence.
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Senior Operations Manager (Cleaning Services) - Remote
Posted 8 days ago
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Job Description
Our client is seeking an experienced Senior Operations Manager to oversee their cleaning services division, operating entirely remotely. This role is critical for ensuring the efficient and high-quality delivery of cleaning services across multiple client sites. You will be responsible for managing operational workflows, optimizing resource allocation, ensuring client satisfaction, and leading a team of remote supervisors and on-site cleaning staff. This is a fully remote position, demanding strong organizational skills and the ability to manage teams and operations from afar, supporting clients and sites near Ruiru, Kiambu, KE and beyond. The ideal candidate will have a strong background in operations management, preferably within the facilities management or cleaning industry, with exceptional leadership and problem-solving capabilities. Key responsibilities include:
- Overseeing daily operations of the cleaning services division, ensuring adherence to service level agreements (SLAs) and quality standards.
- Developing and implementing operational strategies to improve efficiency, reduce costs, and enhance service delivery.
- Managing and motivating a remote team of operations supervisors and coordinating with on-site cleaning staff.
- Ensuring compliance with health, safety, and environmental regulations.
- Managing budgets, controlling operational expenses, and optimizing resource allocation (staffing, equipment, supplies).
- Building and maintaining strong relationships with clients, addressing concerns, and ensuring high levels of satisfaction.
- Implementing training programs for staff to ensure consistent service quality and adherence to best practices.
- Monitoring operational performance through key metrics and generating regular reports for senior management.
- Identifying opportunities for service expansion and operational improvements.
- Troubleshooting and resolving operational challenges effectively and efficiently.
- Bachelor's degree in Business Administration, Operations Management, Hospitality Management, or a related field.
- Minimum of 7 years of experience in operations management, with a significant portion within the cleaning services, facilities management, or a related service industry.
- Proven experience in managing remote teams and geographically dispersed operations.
- Strong understanding of cleaning methodologies, equipment, and supplies.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability in budget management, resource allocation, and cost control.
- Proficiency in using operational management software and tools.
- Strong problem-solving and decision-making abilities.
- Commitment to high standards of health, safety, and customer service.
- Ability to work independently and manage priorities effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
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Operations Manager - Remote Hospitality Services
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Operations Manager to oversee their remote hospitality services division. This role is pivotal in ensuring the seamless delivery of high-quality guest experiences and efficient operational management from a distance. As a remote-first position, you will leverage technology and communication tools to manage teams, coordinate services, and uphold our client's renowned standards of excellence. The ideal candidate will possess a strong background in hospitality management, exceptional leadership skills, and a proven ability to drive operational efficiency and guest satisfaction. You will be responsible for managing budgets, optimizing service delivery, and implementing best practices across all managed properties or services. This is a fully remote role, demanding a high degree of autonomy, proactivity, and excellent virtual collaboration skills.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the day-to-day operations of hospitality services, ensuring adherence to quality standards and service level agreements.
- Develop and implement operational strategies to enhance guest satisfaction and operational efficiency.
- Manage budgets, control costs, and optimize resource allocation across various service points.
- Lead, train, and motivate remote operational teams, fostering a culture of excellence and accountability.
- Implement and monitor performance metrics, analyzing data to identify areas for improvement.
- Ensure compliance with all health, safety, and sanitation regulations.
- Coordinate with external vendors and suppliers to ensure the timely delivery of goods and services.
- Manage customer feedback and resolve service-related issues promptly and effectively.
- Identify opportunities for service innovation and continuous improvement.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Utilize digital tools for communication, task management, and performance tracking.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in hospitality operations management.
- Demonstrated success in managing operational budgets and driving cost efficiencies.
- Strong leadership and team management skills, with experience managing remote teams.
- Excellent understanding of hospitality best practices, service standards, and operational workflows.
- Proficiency in using operational management software and digital communication tools.
- Exceptional problem-solving and decision-making abilities.
- Strong communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- Ability to work independently and manage multiple priorities in a remote work environment.
- Passion for delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
2
Senior Operations Manager - Remote Hospitality
Posted 23 days ago
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Job Description
Our client, a prominent name in the Hospitality & Tourism sector, is seeking an experienced Senior Operations Manager to lead their remote operational initiatives. This role is critical for overseeing and optimizing the operational efficiency and service quality across various hospitality offerings. The ideal candidate will possess a deep understanding of hospitality management, customer service excellence, and operational strategy. You will be responsible for ensuring seamless guest experiences, managing resources effectively, and driving operational improvements from a fully remote position. This is an exciting chance to apply your extensive hospitality expertise in a flexible, home-based setting.
Key Responsibilities:
Key Responsibilities:
- Overseeing day-to-day operations of hospitality services, ensuring high standards of quality and efficiency.
- Developing and implementing operational policies and procedures to enhance guest satisfaction and service delivery.
- Managing budgets, controlling costs, and optimizing resource allocation for operational success.
- Leading and motivating remote operational teams, fostering a culture of excellence and continuous improvement.
- Monitoring operational performance metrics and identifying areas for enhancement.
- Ensuring compliance with health, safety, and regulatory standards across all operations.
- Collaborating with marketing and sales teams to align operational strategies with business goals.
- Handling escalated guest issues and ensuring prompt and satisfactory resolutions.
- Implementing training programs to enhance staff skills and service capabilities.
- Analyzing operational data to identify trends and drive strategic decision-making.
This advertiser has chosen not to accept applicants from your region.
3
Operations Manager (Remote Hospitality & Tourism)
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly expanding platform revolutionizing the hospitality and tourism sector, is seeking a proactive and experienced Operations Manager to join their fully remote team. This pivotal role involves overseeing and optimizing the operational aspects of our client's diverse portfolio of travel and hospitality services. You will be instrumental in developing and implementing strategies to enhance customer experience, streamline service delivery, and ensure operational efficiency across various segments of the business, all managed from a remote work environment. Your responsibilities will include managing supplier relationships, developing operational standards, and analyzing performance metrics to drive continuous improvement. This position requires a deep understanding of the hospitality and tourism industry, exceptional organizational skills, and the ability to lead and manage effectively in a remote-first setting. Responsibilities include:
- Developing and implementing operational strategies to enhance service delivery and customer satisfaction in the hospitality and tourism sector.
- Managing and nurturing relationships with key partners, including hotels, tour operators, and service providers.
- Establishing and enforcing operational standards and best practices to ensure consistency and quality.
- Monitoring key performance indicators (KPIs) related to service delivery, customer feedback, and operational costs.
- Identifying opportunities for process improvements and implementing solutions to streamline operations.
- Utilizing data analysis to inform decision-making and drive operational enhancements.
- Collaborating with marketing and sales teams to ensure alignment on service offerings and customer needs.
- Managing operational budgets and resource allocation effectively.
- Providing training and support to remote operational staff and partners.
- Staying abreast of industry trends and innovations in hospitality and tourism management.
- Responding to and resolving operational challenges and customer escalations promptly.
- Ensuring compliance with relevant regulations and quality standards.
- Bachelor's degree in Hospitality Management, Tourism Management, Business Administration, or a related field.
- Minimum of 5 years of experience in operations management within the hospitality or tourism industry.
- Proven ability to manage and optimize operations in a remote environment.
- Strong understanding of service delivery models and customer experience management.
- Excellent relationship management and negotiation skills.
- Proficiency in using operational management software and tools.
- Strong analytical and problem-solving capabilities.
- Exceptional communication and interpersonal skills, vital for remote collaboration.
- Ability to work independently and manage multiple priorities effectively.
- Knowledge of digital platforms and online travel agencies (OTAs) is beneficial.
This advertiser has chosen not to accept applicants from your region.
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Senior Operations Manager - Remote Hospitality Services
Posted 9 days ago
Job Viewed
Job Description
Our client is searching for a highly organized and experienced Senior Operations Manager to oversee and optimize remote hospitality services. This role is 100% remote, enabling you to manage operations from anywhere. You will be responsible for ensuring seamless service delivery, maintaining high standards of quality, and driving operational efficiency across all aspects of our hospitality offerings. Your duties will include managing staff schedules, overseeing guest satisfaction, implementing operational policies and procedures, and coordinating with various departments to ensure smooth workflow. You will play a key role in problem-solving, addressing customer feedback, and implementing continuous improvement initiatives. The ideal candidate will have a proven background in hospitality management, with a strong focus on operational excellence. Excellent leadership, communication, and interpersonal skills are essential for managing a distributed team and ensuring a positive guest experience. Experience with hospitality management software and a deep understanding of industry best practices are required. You should be adept at financial management, including budgeting and cost control. This position demands a proactive approach, exceptional organizational skills, and the ability to thrive in a fast-paced, remote work environment. You will be instrumental in shaping the future of our hospitality services, ensuring consistency and quality regardless of location. While this role supports operations in **Mlolongo, Machakos, KE**, it is a fully remote position, allowing you complete flexibility. Join us to elevate our hospitality services through expert remote management.
This advertiser has chosen not to accept applicants from your region.
5
Senior Hotel Operations Manager - Remote Hospitality Consultant
Posted 13 days ago
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Job Description
Our client is looking for a dynamic and experienced Senior Hotel Operations Manager to join their remote hospitality consulting team. In this fully remote position, you will leverage your extensive expertise to provide strategic guidance and operational support to hotels and hospitality businesses. Your responsibilities will include analyzing current operations, identifying areas for improvement in efficiency and guest satisfaction, and developing innovative solutions. You will work closely with clients to implement best practices in front office, food and beverage, housekeeping, and revenue management. This role requires a deep understanding of the hospitality industry, excellent leadership skills, and a proven ability to drive positive change. You will develop operational plans, conduct training programs (virtually), and advise on service standards and guest experience enhancement.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Conduct comprehensive operational assessments of hotels and hospitality establishments.
- Develop and implement strategic plans to improve operational efficiency, profitability, and guest satisfaction.
- Provide expert advice on all aspects of hotel operations, including front desk, housekeeping, F&B, and maintenance.
- Design and implement service standards and training programs for staff.
- Analyze financial performance and identify opportunities for cost savings and revenue enhancement.
- Develop and manage budgets for operational departments.
- Assist clients in implementing new technologies and systems to streamline operations.
- Advise on marketing strategies and online reputation management.
- Ensure compliance with health, safety, and hygiene regulations.
- Prepare detailed reports and presentations for clients, outlining findings and recommendations.
- Stay abreast of industry trends, best practices, and emerging technologies in hospitality management.
- Foster strong client relationships and act as a trusted advisor.
- Lead virtual training sessions and workshops for hotel management and staff.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
- A minimum of 10 years of progressive experience in hotel operations management, with a strong track record of success.
- Proven experience in managing multiple hotel departments and overseeing large operational teams.
- In-depth knowledge of hotel operations, including front office, F&B, revenue management, and sales & marketing.
- Strong financial acumen and experience with hotel P&L management and budgeting.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to analyze complex operational issues and develop effective solutions.
- Proficiency in using hospitality management software and virtual collaboration tools.
- Experience in developing and delivering training programs.
- Ability to work independently, manage multiple client projects, and meet deadlines in a remote environment.
- A passion for delivering exceptional guest experiences and driving operational excellence.
This advertiser has chosen not to accept applicants from your region.
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6
Operations Manager - Cleaning & Sanitation Services (Remote)
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and highly organized Operations Manager to lead their cleaning and sanitation services division, operating entirely remotely. This pivotal role requires exceptional leadership, strategic planning, and the ability to manage a distributed team of service professionals. You will be responsible for overseeing all operational aspects, including service delivery, quality control, staff management, resource allocation, and client satisfaction. The ideal candidate will possess a strong background in operations management, preferably within the facilities management or cleaning industry. Your responsibilities will include developing and implementing efficient operational procedures, setting performance metrics, and ensuring compliance with health, safety, and environmental regulations. As a remote manager, you will excel at motivating and guiding your team through digital channels, fostering a culture of excellence and accountability. You will manage scheduling, training, and performance evaluations for your staff, ensuring seamless service delivery across all client sites. Client relationship management and issue resolution will be key components of your role. The successful candidate will demonstrate outstanding problem-solving skills, a proactive approach to identifying and addressing operational challenges, and a commitment to continuous improvement. This is a unique opportunity to drive efficiency and quality in a vital service sector while enjoying the flexibility of a remote work environment. You will be instrumental in scaling the company's service offerings and maintaining a high standard of service quality. The ability to effectively manage logistics and supply chains for cleaning supplies and equipment remotely is essential. We are looking for a results-oriented leader who can ensure exceptional service delivery and foster long-term client partnerships. The role demands strong financial acumen for budgeting and cost control. Effective communication and the ability to maintain team morale in a distributed setting are critical.
Responsibilities:
Responsibilities:
- Oversee daily operations of cleaning and sanitation services across multiple client sites.
- Develop and implement efficient operational workflows and service protocols.
- Manage, train, and motivate a remote team of cleaning and sanitation staff.
- Ensure adherence to strict quality standards, health, and safety regulations.
- Monitor service delivery performance and implement corrective actions as needed.
- Manage resource allocation, including staffing, equipment, and supplies.
- Develop and manage operational budgets and control costs effectively.
- Build and maintain strong relationships with clients, addressing concerns and ensuring satisfaction.
- Implement strategies for continuous improvement in service delivery and operational efficiency.
- Oversee inventory management for cleaning supplies and equipment.
- Ensure compliance with all environmental and sanitation regulations.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum of 5 years of experience in operations management, preferably in the cleaning, sanitation, or facilities management industry.
- Proven experience in managing a remote or distributed workforce.
- Strong understanding of cleaning and sanitation best practices, health, and safety standards.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability in problem-solving, decision-making, and strategic planning.
- Proficiency in operations management software and tools.
- Experience with budget management and cost control.
- Ability to effectively manage multiple projects and priorities.
- Strong organizational and time management skills.
- Commitment to quality service and client satisfaction.
This advertiser has chosen not to accept applicants from your region.
7
Senior Operations Manager - Remote Hospitality & Tourism Strategist
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Senior Operations Manager to lead their remote hospitality and tourism division. This is a critical role focused on optimizing operational efficiency, enhancing customer experience, and driving strategic growth within a fully remote setting. The ideal candidate will possess a strong background in hospitality management, coupled with exceptional leadership and problem-solving skills. You will be responsible for overseeing all aspects of remote operations, including service delivery, quality control, and staff management. This position requires a proactive approach to identifying and implementing process improvements, managing budgets, and ensuring compliance with industry standards. As a remote-first professional, you will leverage advanced communication and collaboration tools to effectively manage distributed teams and stakeholders. Key responsibilities include developing operational strategies, analyzing performance metrics, managing vendor relationships, and ensuring a seamless guest experience across all touchpoints. The successful candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 8 years of progressive experience in operations management within the hospitality and tourism sectors. Proven experience in managing remote teams and operations is highly desirable. This is a unique opportunity for a seasoned leader to make a significant impact on the operational success of a growing company, working in a flexible and challenging remote environment. Your ability to inspire and motivate a dispersed team, uphold service excellence, and adapt to the evolving landscape of the tourism industry will be paramount. You will play a key role in shaping the future of how hospitality services are delivered in a digitally connected world, focusing on innovation and sustainability. The role demands a strategic thinker who can foresee challenges and develop proactive solutions to ensure exceptional service delivery.
Responsibilities:
Responsibilities:
- Develop and implement strategic operational plans to enhance efficiency and guest satisfaction.
- Oversee daily operations of the remote hospitality and tourism services.
- Manage and lead a distributed team of operational staff, ensuring high performance and engagement.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
- Ensure consistent delivery of high-quality services and adherence to brand standards.
- Manage budgets, control costs, and optimize resource allocation.
- Develop and maintain strong relationships with suppliers, partners, and stakeholders.
- Implement and enforce health, safety, and hygiene protocols.
- Drive innovation in service delivery and explore new operational technologies.
- Handle escalated customer issues and ensure prompt resolution.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in operations management within the hospitality and tourism industry.
- Demonstrated experience in managing remote teams and operations.
- Strong understanding of hospitality operations, service standards, and customer experience principles.
- Proven ability to develop and implement operational strategies and process improvements.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using operational management software and digital collaboration tools.
- Strong financial acumen and budget management skills.
- Ability to analyze data and make informed decisions.
- Problem-solving and critical thinking abilities.
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8
Senior Event Planner & Operations Manager - Remote Hospitality
Posted 23 days ago
Job Viewed
Job Description
Our client is looking for a highly organized and creative Senior Event Planner & Operations Manager to join their fully remote hospitality and events division. This role is crucial for orchestrating seamless virtual and hybrid events, managing logistics, and ensuring exceptional client experiences from planning stages through to execution. The ideal candidate will possess extensive experience in event management, vendor relations, budget control, and operational oversight, with a strong aptitude for leveraging technology to deliver successful outcomes in a remote setting. You will be responsible for conceptualizing event themes, developing detailed event plans, securing and managing vendors, and ensuring all operational aspects align with client expectations and brand standards.
Key responsibilities include managing event budgets, negotiating contracts with suppliers, and overseeing the execution of virtual components such as platform management, engagement strategies, and technical support. You will also coordinate with on-site teams or external partners for hybrid events, ensuring a cohesive experience for all attendees. Strong project management skills are essential for tracking multiple events simultaneously, managing timelines, and proactively identifying and resolving potential issues. Excellent communication, interpersonal, and client management skills are paramount for building rapport and ensuring client satisfaction. This position requires a proactive, detail-oriented individual who can thrive in a fast-paced, remote work environment. It's an exciting opportunity to shape memorable events and contribute to the success of a dynamic hospitality brand, working from your preferred location. While knowledge of venues or services in **Nakuru, Nakuru, KE** could be beneficial, this role's remote nature offers a broad operational scope. We seek a passionate events professional dedicated to delivering outstanding results and innovative experiences.
Qualifications:
Key responsibilities include managing event budgets, negotiating contracts with suppliers, and overseeing the execution of virtual components such as platform management, engagement strategies, and technical support. You will also coordinate with on-site teams or external partners for hybrid events, ensuring a cohesive experience for all attendees. Strong project management skills are essential for tracking multiple events simultaneously, managing timelines, and proactively identifying and resolving potential issues. Excellent communication, interpersonal, and client management skills are paramount for building rapport and ensuring client satisfaction. This position requires a proactive, detail-oriented individual who can thrive in a fast-paced, remote work environment. It's an exciting opportunity to shape memorable events and contribute to the success of a dynamic hospitality brand, working from your preferred location. While knowledge of venues or services in **Nakuru, Nakuru, KE** could be beneficial, this role's remote nature offers a broad operational scope. We seek a passionate events professional dedicated to delivering outstanding results and innovative experiences.
Qualifications:
- Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field.
- Minimum of 6 years of experience in event planning and management, with a focus on operations.
- Proven track record of successfully planning and executing a variety of events (virtual, hybrid, in-person).
- Strong experience in budget management, vendor negotiation, and contract management.
- Proficiency with event management software and virtual event platforms.
- Excellent organizational, time management, and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to build client relationships.
- Ability to manage multiple projects simultaneously and work effectively under pressure.
- Creative thinking and a passion for delivering unique event experiences.
This advertiser has chosen not to accept applicants from your region.
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