2 Senior Hotel Operations Manager Remote Hospitality Consultant jobs in whatjobs

Senior Hotel Operations Manager - Remote Hospitality Consultant

80100 Nairobi, Nairobi KES120000 Annually WhatJobs

Posted 13 days ago

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Job Description

full-time
Our client is looking for a dynamic and experienced Senior Hotel Operations Manager to join their remote hospitality consulting team. In this fully remote position, you will leverage your extensive expertise to provide strategic guidance and operational support to hotels and hospitality businesses. Your responsibilities will include analyzing current operations, identifying areas for improvement in efficiency and guest satisfaction, and developing innovative solutions. You will work closely with clients to implement best practices in front office, food and beverage, housekeeping, and revenue management. This role requires a deep understanding of the hospitality industry, excellent leadership skills, and a proven ability to drive positive change. You will develop operational plans, conduct training programs (virtually), and advise on service standards and guest experience enhancement.

Key Responsibilities:
  • Conduct comprehensive operational assessments of hotels and hospitality establishments.
  • Develop and implement strategic plans to improve operational efficiency, profitability, and guest satisfaction.
  • Provide expert advice on all aspects of hotel operations, including front desk, housekeeping, F&B, and maintenance.
  • Design and implement service standards and training programs for staff.
  • Analyze financial performance and identify opportunities for cost savings and revenue enhancement.
  • Develop and manage budgets for operational departments.
  • Assist clients in implementing new technologies and systems to streamline operations.
  • Advise on marketing strategies and online reputation management.
  • Ensure compliance with health, safety, and hygiene regulations.
  • Prepare detailed reports and presentations for clients, outlining findings and recommendations.
  • Stay abreast of industry trends, best practices, and emerging technologies in hospitality management.
  • Foster strong client relationships and act as a trusted advisor.
  • Lead virtual training sessions and workshops for hotel management and staff.

Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
  • A minimum of 10 years of progressive experience in hotel operations management, with a strong track record of success.
  • Proven experience in managing multiple hotel departments and overseeing large operational teams.
  • In-depth knowledge of hotel operations, including front office, F&B, revenue management, and sales & marketing.
  • Strong financial acumen and experience with hotel P&L management and budgeting.
  • Excellent leadership, communication, and interpersonal skills.
  • Demonstrated ability to analyze complex operational issues and develop effective solutions.
  • Proficiency in using hospitality management software and virtual collaboration tools.
  • Experience in developing and delivering training programs.
  • Ability to work independently, manage multiple client projects, and meet deadlines in a remote environment.
  • A passion for delivering exceptional guest experiences and driving operational excellence.
This remote position allows you to apply your expertise to the vibrant hospitality sector from anywhere, while being affiliated with our client based in Mombasa, Mombasa, KE . We are seeking a seasoned professional ready to guide hospitality businesses to new heights of success.
This advertiser has chosen not to accept applicants from your region.

Senior Hotel Operations Manager - Remote Hospitality Consultant

50200 Tuwan KES380000 Annually WhatJobs

Posted 23 days ago

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Job Description

contractor
Our client, a leader in the hospitality sector, is seeking a seasoned Senior Hotel Operations Manager to serve as a Remote Hospitality Consultant. This pivotal role involves providing expert guidance and strategic oversight to hotel properties, focusing on enhancing operational efficiency, guest satisfaction, and profitability. The ideal candidate will possess extensive experience in hotel management, a deep understanding of front-of-house, back-of-house, and F&B operations, and a proven ability to drive improvements from a distance. You will conduct virtual audits, develop operational plans, train remote teams, and implement best practices to elevate the guest experience. Exceptional communication, problem-solving, and leadership skills are essential for success in this position.

Key Responsibilities:
  • Conduct comprehensive remote assessments of hotel operational procedures and standards.
  • Develop strategic plans to optimize hotel performance, including revenue management, cost control, and service quality.
  • Provide expert advice and guidance on front desk, housekeeping, F&B, and event management operations.
  • Develop and implement training programs for hotel staff, delivered virtually or through structured resources.
  • Monitor key performance indicators (KPIs) and provide actionable insights for improvement.
  • Ensure compliance with health, safety, and hygiene regulations across all properties.
  • Assist in the development and implementation of new hotel services and guest experience initiatives.
  • Manage and resolve operational challenges and guest feedback effectively.
  • Stay abreast of industry trends, best practices, and technological advancements in hospitality management.
  • Collaborate with hotel owners and general managers to align operational strategies with business objectives.
  • Facilitate remote team meetings and provide ongoing support and mentorship.
  • Review and approve operational budgets and financial reports.
  • Contribute to the development of standard operating procedures (SOPs).

Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • A minimum of 8 years of progressive experience in hotel operations management, with a strong track record of success.
  • In-depth knowledge of all aspects of hotel operations, including rooms division, F&B, and sales/marketing.
  • Proven experience in revenue management, cost control, and quality assurance.
  • Excellent analytical, strategic thinking, and problem-solving abilities.
  • Exceptional communication, interpersonal, and presentation skills.
  • Demonstrated ability to lead, motivate, and influence teams remotely.
  • Proficiency in property management systems (PMS) and other hospitality software.
  • Ability to work independently and manage multiple client engagements effectively.
  • A passion for delivering exceptional guest experiences.
This consultancy role supports our client's portfolio, impacting properties related to Bungoma, Bungoma, KE , requiring a dedicated professional to operate remotely.
This advertiser has chosen not to accept applicants from your region.
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