762 Tourism Consulting jobs in Kenya

Company Description

Mamu Travels and Safaris Kenya Ltd is committed to sharing the magical and enchanting experience of Africa with our customers and partners. We offer expertly planned itineraries created by experienced travel experts, ensuring a superior touring and sightseeing experience. Our services are designed to provide top-quality vacations at an unbelievable cost. We focus on incorporating the very best of the world's irresistible attractions into our tours.

Role Description

This is a full-time, on-site role located in Nairobi County, Kenya, for a Tour Consultant. The Tour Consultant will be responsible for organizing and leading guided tours, assisting customers with their travel plans, and providing excellent customer service. Daily tasks include consulting with clients, preparing itineraries, and ensuring a pleasant travel experience for all guests.

Qualifications

• Guided Tours and Travel & Tourism experience
• Strong Communication and Customer Service skills
• Experience in Travel Consulting
• Excellent organizational and time-management skills
• Ability to work independently and as part of a team
• Knowledge of local and regional attractions
• Bachelor's degree in Tourism, Hospitality, or related field is a plus

• Oversee all aspects of hotel operations, including front office, housekeeping, food and beverage, and maintenance, ensuring adherence to quality standards.
• Develop and implement strategic plans to achieve operational goals and enhance profitability.
• Manage hotel budgets, control expenses, and optimize revenue streams.
• Set and maintain high standards for guest service, ensuring exceptional guest satisfaction and loyalty.
• Lead, motivate, and develop hotel management teams to foster a positive and high-performing work environment.
• Monitor industry trends and competitor activities to identify opportunities for growth and improvement.
• Ensure compliance with all health, safety, and legal regulations.
• Oversee the implementation of technology solutions to improve operational efficiency and guest experience.
• Develop and manage relationships with key stakeholders, including owners, suppliers, and local community partners.
• Conduct regular performance reviews and provide constructive feedback to direct reports.

Company Description

TATB - THE AFRICA TRAVEL BOUTIQUE is dedicated to creating 100% personalized travel experiences across East and Southern Africa. Working alongside our allied travel agencies as a unified brand, TATB ensures meticulous attention to each request from the first contact until their return. Based in offices located in East and Southern Africa, we are committed to fulfilling the high-demand requirements of our overseas agents with personalisation, passion, and extremelly attention to detail.

Role Description

This is a full-time on-site role for an Intermediate Safari Tour Consultant located in Karen-Nairobi Kenya.
The successful candidate will be responsible for preparing accurate quotations, handling reservations efficiently, following the manager's guidelines to ensure smooth and error-free operations, in line with the company's standards.

The ideal candidate will be highly organized, accurate, and productive, with strong attention to detail and the ability to work efficiently.

This is an internal operations role with 
no direct communication with clients

.

Key Responsibilities

• Prepare 
  accurate quotations
   for safari itineraries and related travel services.
• Manage and process 
  reservations with suppliers
   (lodges, ground operators, airlines) in a timely and efficient manner.
• Ensure that all bookings are 
  error-free and documented correctly
   according to company procedures.
• Follow the 
  guidelines and instructions of the line manager
   precisely.
• Coordinate internally with colleagues to support seamless operational workflows.
• Maintain up-to-date knowledge of suppliers, rates, and operational procedures.
• Deliver tasks within established deadlines, ensuring 
  productivity and consistency
  .
• Maintain proper documentation and records of all reservations and quotations.
• Support the operations team in any additional tasks related to booking and itinerary management.

Qualifications

• Minimum 3 years p
  roven experience in preparing accurate quotations and handling reservations efficiently
  is mandatory (please note not any other rol in the tourism industry will be considered as experience)
• High communication skills and persistence in dealing with suppliers to deliver the client's requested goal
• Excellent organisational, time-management and multitasking skills, to match t
  he strong productivity expected of the candidate, ensuring error-free and matching deadlines
• Ability to work independently and collaboratively
• Knowledge of safari destinations, logistic and local suppliers
• Proficiency in Outlook, Word and Excel
• Positive attitude and ability to proactively participate in the company's initiatives
• Honesty and transparency with both the organization and colleagues are essential requirements for this role
• Relevant certifications or degrees in Travel & Tourism

• Develop and execute comprehensive event strategies and concepts.
• Manage all logistical aspects of event planning and execution.
• Create and manage event budgets, ensuring financial targets are met.
• Source and negotiate with vendors, venues, and suppliers.
• Oversee event marketing, promotion, and ticket sales.
• Ensure compliance with health, safety, and security regulations.
• Lead and manage event staff and volunteers.
• Develop creative solutions to address event challenges.
• Conduct post-event analysis and reporting.
• Build and maintain strong relationships with stakeholders, including sponsors and partners.

• Oversee the planning, development, and execution of all watersports activities, including but not limited to, sailing, kayaking, paddleboarding, and jet skiing.
• Develop and manage annual budgets for the watersports division, ensuring cost-effectiveness and profitability.
• Recruit, train, mentor, and manage a high-performing team of watersports instructors and supervisors, fostering a culture of safety, excellence, and customer service.
• Implement and enforce stringent safety standards and emergency procedures, conducting regular risk assessments and audits.
• Source, procure, and maintain all watersports equipment, ensuring it is in optimal condition and meets safety regulations.
• Collaborate with marketing and sales teams to develop promotional strategies and packages for watersports activities.
• Stay abreast of industry trends, new technologies, and best practices in watersports management and safety.
• Analyze performance metrics and guest feedback to identify areas for improvement and innovation.
• Ensure compliance with all relevant local and international regulations pertaining to watersports operations.
• Manage relationships with external vendors, suppliers, and regulatory bodies.

• Minimum of 7 years of progressive experience in watersports management, with at least 3 years in a senior leadership role.
• Proven track record of successfully managing complex watersports operations and large teams.
• Extensive knowledge of various watersports disciplines, safety regulations, and risk management principles.
• Strong financial acumen and experience in budget management and cost control.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate diverse teams.
• Bachelor's degree in Hospitality Management, Tourism, Sports Management, or a related field.
• Certifications in First Aid, CPR, and relevant watersports instruction are highly desirable.
• Demonstrated ability to work independently and effectively in a remote, fast-paced environment.
• Proficiency in relevant software for scheduling, inventory management, and reporting.
• A passion for the outdoors and delivering unforgettable experiences to guests.