6 Senior Operations Manager Remote Hospitality jobs in whatjobs
Senior Operations Manager - Remote Hospitality
Posted 23 days ago
Job Viewed
Job Description
Our client, a prominent name in the Hospitality & Tourism sector, is seeking an experienced Senior Operations Manager to lead their remote operational initiatives. This role is critical for overseeing and optimizing the operational efficiency and service quality across various hospitality offerings. The ideal candidate will possess a deep understanding of hospitality management, customer service excellence, and operational strategy. You will be responsible for ensuring seamless guest experiences, managing resources effectively, and driving operational improvements from a fully remote position. This is an exciting chance to apply your extensive hospitality expertise in a flexible, home-based setting.
Key Responsibilities:
Key Responsibilities:
- Overseeing day-to-day operations of hospitality services, ensuring high standards of quality and efficiency.
- Developing and implementing operational policies and procedures to enhance guest satisfaction and service delivery.
- Managing budgets, controlling costs, and optimizing resource allocation for operational success.
- Leading and motivating remote operational teams, fostering a culture of excellence and continuous improvement.
- Monitoring operational performance metrics and identifying areas for enhancement.
- Ensuring compliance with health, safety, and regulatory standards across all operations.
- Collaborating with marketing and sales teams to align operational strategies with business goals.
- Handling escalated guest issues and ensuring prompt and satisfactory resolutions.
- Implementing training programs to enhance staff skills and service capabilities.
- Analyzing operational data to identify trends and drive strategic decision-making.
This advertiser has chosen not to accept applicants from your region.
0
Senior Operations Manager - Remote Hospitality
Posted 23 days ago
Job Viewed
Job Description
Our client is looking for a seasoned and strategic Senior Operations Manager to oversee and enhance their hospitality operations. This is a fully remote position, providing a unique opportunity to manage and innovate from anywhere. You will be responsible for driving operational excellence, optimizing service delivery, and ensuring a superior guest experience across all touchpoints. This role demands a deep understanding of the hospitality industry, strong leadership capabilities, and a proven track record in managing complex operational frameworks.
Key responsibilities include:
The ideal candidate possesses a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 8 years of progressive experience in hospitality operations, including at least 3 years in a senior management role. Proven experience managing remote teams and operations is highly desirable. Exceptional leadership, communication, and interpersonal skills are essential. Strong analytical and problem-solving abilities, coupled with a strategic mindset, are required. Proficiency in hospitality management software and virtual collaboration tools is a must. The ability to manage budgets effectively and drive financial performance is critical. A commitment to delivering outstanding guest experiences and maintaining high operational standards is paramount. This role requires a proactive, adaptable, and results-oriented individual. The operational context, though remote, is **Embu, Embu, KE**.
Key responsibilities include:
- Developing and implementing strategic operational plans to achieve business objectives and enhance guest satisfaction.
- Overseeing day-to-day operations, including service standards, quality control, and resource management.
- Managing budgets, forecasting expenses, and identifying cost-saving opportunities without compromising quality.
- Leading and motivating remote teams, fostering a culture of high performance, collaboration, and exceptional service.
- Developing and implementing training programs to ensure staff competency and adherence to service standards.
- Monitoring key performance indicators (KPIs) and analyzing operational data to identify areas for improvement.
- Ensuring compliance with all health, safety, and hygiene regulations.
- Collaborating with marketing and sales teams to align operational strategies with business goals.
- Implementing and refining customer feedback mechanisms to drive continuous improvement.
- Managing relationships with vendors and suppliers to ensure efficient procurement and service delivery.
- Resolving guest complaints and operational issues promptly and effectively.
- Staying abreast of industry trends, best practices, and new technologies in hospitality management.
- Conducting virtual site inspections and performance reviews of operational units.
- Developing crisis management plans and ensuring preparedness for unforeseen circumstances.
The ideal candidate possesses a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 8 years of progressive experience in hospitality operations, including at least 3 years in a senior management role. Proven experience managing remote teams and operations is highly desirable. Exceptional leadership, communication, and interpersonal skills are essential. Strong analytical and problem-solving abilities, coupled with a strategic mindset, are required. Proficiency in hospitality management software and virtual collaboration tools is a must. The ability to manage budgets effectively and drive financial performance is critical. A commitment to delivering outstanding guest experiences and maintaining high operational standards is paramount. This role requires a proactive, adaptable, and results-oriented individual. The operational context, though remote, is **Embu, Embu, KE**.
This advertiser has chosen not to accept applicants from your region.
1
Senior Operations Manager - Remote Hospitality
Posted 9 days ago
Job Viewed
Job Description
Our client, a prestigious and rapidly growing hospitality group, is seeking an experienced Senior Operations Manager to join their innovative, fully remote team. This pivotal role involves overseeing and optimizing the operational efficiency and guest experience across various hospitality establishments. You will be responsible for developing and implementing operational strategies, managing budgets, ensuring adherence to service standards, and driving revenue growth. The ideal candidate will have a strong track record in hospitality management, exceptional leadership skills, and a passion for delivering outstanding guest services, all while managing effectively from a remote capacity.
Responsibilities:
Responsibilities:
- Develop and execute strategic operational plans to enhance guest satisfaction, operational efficiency, and profitability.
- Oversee daily operations, ensuring seamless service delivery in accordance with brand standards.
- Manage departmental budgets, controlling costs and identifying opportunities for revenue enhancement.
- Lead, train, and motivate operational teams to achieve high performance and foster a positive work environment.
- Implement and monitor quality assurance programs to maintain exceptional service standards.
- Ensure compliance with all health, safety, and hygiene regulations.
- Collaborate with Sales, Marketing, and F&B departments to create integrated guest experiences and drive business.
- Analyze operational performance data and implement improvements based on findings.
- Manage vendor relationships and procurement processes for operational supplies and services.
- Handle escalated guest feedback and resolve issues promptly and professionally.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management, with a proven track record of success.
- Extensive knowledge of hotel/resort operations, F&B, and customer service best practices.
- Strong financial acumen, with experience in budgeting, forecasting, and P&L management.
- Excellent leadership, communication, and interpersonal skills, with the ability to manage teams remotely.
- Proficiency in property management systems (PMS) and other relevant hospitality software.
- Demonstrated ability to drive operational excellence and implement strategic initiatives.
- Creative problem-solving skills and the ability to remain calm under pressure.
- A passion for delivering exceptional guest experiences and building loyal customer relationships.
This advertiser has chosen not to accept applicants from your region.
2
Senior Operations Manager - Remote Hospitality
Posted 5 days ago
Job Viewed
Job Description
Our client, a forward-thinking hospitality group specializing in unique travel experiences, is seeking a dynamic and experienced Senior Operations Manager to oversee and optimize our operations within a fully remote framework. This role is instrumental in ensuring seamless guest experiences, efficient resource management, and the consistent delivery of high-quality service across our portfolio. You will be responsible for managing operational workflows, implementing best practices, and leading remote teams to achieve organizational goals. Key responsibilities include:
- Overseeing the day-to-day remote operations of our hospitality services, ensuring efficiency and quality.
- Developing and implementing operational strategies to enhance guest satisfaction and loyalty.
- Managing and mentoring a distributed team of operational staff, fostering a culture of excellence and accountability.
- Establishing and enforcing operational standards, policies, and procedures.
- Monitoring key performance indicators (KPIs) related to service delivery, resource utilization, and financial performance.
- Identifying opportunities for process improvement and implementing innovative solutions to streamline operations.
- Managing vendor relationships and ensuring compliance with contractual obligations.
- Coordinating with sales, marketing, and guest relations teams to ensure cohesive service delivery.
- Handling escalated guest issues and ensuring timely and effective resolutions.
- Conducting regular performance reviews and providing feedback to remote team members.
This advertiser has chosen not to accept applicants from your region.
3
Senior Operations Manager - Remote Hospitality
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and strategic Senior Operations Manager to oversee and optimize remote hospitality operations. This is a fully remote, senior-level position requiring a proven ability to manage complex projects, drive efficiency, and ensure exceptional service delivery from a distance. You will be responsible for developing and implementing operational strategies, setting performance benchmarks, and leading a distributed team of operational staff. This role demands a proactive approach to identifying and mitigating risks, fostering a culture of continuous improvement, and leveraging technology to enhance operational workflows. You will work closely with various stakeholders, including vendors, partners, and internal teams, to ensure seamless execution of hospitality services. Key responsibilities include budget management, resource allocation, and performance analysis. The ideal candidate will possess strong leadership skills, a deep understanding of the hospitality industry, and a track record of success in remote management. You must be adept at data analysis, strategic planning, and fostering strong working relationships in a virtual environment. We are looking for an individual who can inspire and motivate a remote workforce, drive innovation, and maintain the highest standards of service quality. This role is critical to ensuring the smooth and efficient functioning of our client's hospitality services, regardless of geographical barriers. Your ability to adapt to changing market conditions and implement effective solutions will be key to your success. This is a unique opportunity to shape the future of remote hospitality management. Your insights and leadership will directly impact operational excellence.
Responsibilities:
Responsibilities:
- Develop and implement strategic operational plans for remote hospitality services.
- Oversee daily operations, ensuring efficiency and quality standards are met.
- Manage budgets, financial forecasts, and resource allocation for operational departments.
- Lead, mentor, and manage a geographically dispersed team.
- Analyze operational data and identify areas for improvement.
- Implement best practices and streamline workflows.
- Manage vendor relationships and contract negotiations.
- Ensure compliance with all relevant regulations and company policies.
- Drive initiatives for service innovation and customer satisfaction.
- Collaborate with marketing and sales to align operational capabilities with business goals.
- Extensive experience in hospitality operations management.
- Proven success in managing remote teams and operations.
- Strong financial acumen and budget management skills.
- Excellent leadership, communication, and interpersonal abilities.
- Proficiency in operational management software and tools.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Ability to think strategically and execute tactically.
- Demonstrated ability to drive change and foster a positive remote work culture.
- Experience with performance metrics and KPI development.
This advertiser has chosen not to accept applicants from your region.
4
Senior Operations Manager, Remote Hospitality
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and results-oriented Senior Operations Manager to oversee and optimize the operational efficiency of their diverse hospitality and tourism ventures. This is a fully remote position, offering flexibility and the opportunity to contribute from anywhere. The successful candidate will be responsible for developing and implementing strategic operational plans, managing budgets, and ensuring the highest standards of service delivery across all partner establishments.
Key Responsibilities include:
Qualifications:
This role is based remotely, with the primary service area encompassing hospitality and tourism businesses within Ruiru, Kiambu, KE , and beyond. The ideal candidate is a proactive problem-solver with a passion for delivering exceptional guest experiences.
Key Responsibilities include:
- Developing and executing operational strategies to enhance guest satisfaction and profitability.
- Overseeing day-to-day operations, including service standards, resource allocation, and quality control.
- Managing budgets, financial forecasts, and P&L statements for various hospitality projects.
- Identifying opportunities for operational improvements and implementing best practices.
- Leading and mentoring remote teams, fostering a collaborative and high-performance culture.
- Ensuring compliance with all relevant health, safety, and industry regulations.
- Collaborating with marketing and sales teams to drive business growth and enhance brand reputation.
- Utilizing technology and data analytics to monitor performance, identify trends, and make informed decisions.
- Proactively addressing and resolving operational challenges to ensure seamless service delivery.
- Conducting regular performance reviews and providing constructive feedback to team members.
- Maintaining strong relationships with stakeholders, partners, and vendors.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 7 years of progressive experience in hospitality operations management, with a proven track record of success.
- Demonstrated experience in managing remote teams and distributed operations.
- Strong understanding of the hospitality and tourism industry, including trends and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in financial management, budgeting, and P&L analysis.
- Ability to think strategically and solve complex operational problems.
- Experience with hospitality management software and operational tools.
- High level of integrity and professionalism.
- Must be authorized to work remotely without sponsorship.
This role is based remotely, with the primary service area encompassing hospitality and tourism businesses within Ruiru, Kiambu, KE , and beyond. The ideal candidate is a proactive problem-solver with a passion for delivering exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Senior operations manager remote hospitality Jobs in Kenya !
5