3 Senior Operations Manager Remote Hospitality Services jobs in whatjobs
Senior Operations Manager - Remote Hospitality Services
Posted 9 days ago
Job Viewed
Job Description
Our client is searching for a highly organized and experienced Senior Operations Manager to oversee and optimize remote hospitality services. This role is 100% remote, enabling you to manage operations from anywhere. You will be responsible for ensuring seamless service delivery, maintaining high standards of quality, and driving operational efficiency across all aspects of our hospitality offerings. Your duties will include managing staff schedules, overseeing guest satisfaction, implementing operational policies and procedures, and coordinating with various departments to ensure smooth workflow. You will play a key role in problem-solving, addressing customer feedback, and implementing continuous improvement initiatives. The ideal candidate will have a proven background in hospitality management, with a strong focus on operational excellence. Excellent leadership, communication, and interpersonal skills are essential for managing a distributed team and ensuring a positive guest experience. Experience with hospitality management software and a deep understanding of industry best practices are required. You should be adept at financial management, including budgeting and cost control. This position demands a proactive approach, exceptional organizational skills, and the ability to thrive in a fast-paced, remote work environment. You will be instrumental in shaping the future of our hospitality services, ensuring consistency and quality regardless of location. While this role supports operations in **Mlolongo, Machakos, KE**, it is a fully remote position, allowing you complete flexibility. Join us to elevate our hospitality services through expert remote management.
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Senior Operations Manager, Remote Hospitality Services
Posted 23 days ago
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Job Description
Our client is seeking a seasoned Senior Operations Manager to oversee and optimize remote hospitality services. This fully remote role requires a strategic leader adept at managing guest experiences, operational efficiency, and team performance from a distance. You will be instrumental in developing and implementing service standards, training remote staff, and ensuring the seamless delivery of high-quality hospitality across all touchpoints. The ideal candidate will possess exceptional organizational skills, a deep understanding of the hospitality industry, and proven experience in leading teams in a virtual environment. Our client is a remote-first organization, committed to providing outstanding guest experiences through innovation and dedicated remote talent.
Responsibilities:
Responsibilities:
- Develop, implement, and maintain operational standards and procedures for remote hospitality services.
- Oversee daily operations, ensuring consistent quality and guest satisfaction across all service areas.
- Manage and motivate a remote team of hospitality professionals, providing guidance, training, and performance feedback.
- Implement and monitor key performance indicators (KPIs) to measure operational effectiveness and identify areas for improvement.
- Manage relationships with suppliers and vendors, ensuring timely delivery of goods and services.
- Develop and manage operational budgets, controlling costs and optimizing resource allocation.
- Implement and enforce health, safety, and hygiene protocols to ensure a secure environment for guests and staff.
- Utilize technology and digital tools to enhance operational efficiency and guest communication.
- Handle guest inquiries, feedback, and complaints promptly and professionally, ensuring resolution.
- Collaborate with marketing and sales teams to support promotional activities and revenue generation.
- Stay informed about industry trends and best practices in hospitality operations.
- Contribute to strategic planning and decision-making for the growth and development of remote services.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in hospitality operations management, with at least 3 years in a supervisory or management role.
- Proven experience managing remote teams and operations effectively.
- Strong understanding of hospitality industry standards, guest service principles, and operational best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using hospitality management software and digital communication tools.
- Strong analytical and problem-solving abilities, with a focus on continuous improvement.
- Ability to develop and manage budgets and financial reports.
- High degree of organization and attention to detail.
- Adaptability and resilience in managing a dynamic remote workforce and operational environment.
This advertiser has chosen not to accept applicants from your region.
1
Senior Operations Manager - Remote Hospitality Services
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and results-driven Senior Operations Manager to oversee and optimize hospitality operations. This is a pivotal fully remote role, demanding strong leadership, strategic planning, and exceptional execution capabilities. You will be responsible for managing day-to-day operations, ensuring seamless service delivery, and driving efficiency across various hospitality functions. The ideal candidate will have a proven track record in managing diverse operational teams, implementing best practices, and leveraging technology to enhance service quality and guest satisfaction, all while working effectively from a remote location.
Responsibilities:
Responsibilities:
- Develop, implement, and refine operational policies and procedures to enhance efficiency, service quality, and guest satisfaction.
- Oversee the daily operations of various hospitality service departments, ensuring smooth and effective delivery of services.
- Manage operational budgets, control costs, and identify opportunities for cost savings without compromising service quality.
- Lead, mentor, and motivate a remote team of operational staff, fostering a culture of excellence and accountability.
- Develop and implement training programs to ensure staff proficiency in service standards and operational protocols.
- Monitor key performance indicators (KPIs) related to operational efficiency, service delivery, and guest feedback, taking corrective actions as needed.
- Collaborate with other departments, such as sales, marketing, and guest relations, to ensure cohesive service delivery and achieve business objectives.
- Ensure compliance with health, safety, and sanitation regulations.
- Identify and implement innovative solutions and technologies to improve operational processes and guest experience.
- Manage vendor relationships and procurement for operational supplies and services.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Resolve operational issues and guest complaints promptly and effectively.
- Prepare regular operational reports for senior management, highlighting key achievements, challenges, and recommendations.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. An advanced degree is a plus.
- Minimum of 7 years of progressive experience in hospitality operations management, with a strong focus on managing diverse teams and functions.
- Proven ability to manage budgets, control costs, and drive operational efficiency.
- Demonstrated experience in developing and implementing operational policies and procedures.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and manage remote teams effectively.
- Strong analytical and problem-solving abilities.
- Proficiency in using operations management software, CRM systems, and other relevant technologies.
- Must be highly organized, self-motivated, and capable of thriving in a fully remote work environment.
- In-depth understanding of hospitality industry standards and best practices.
- Experience in crisis management and problem resolution.
- Ability to adapt quickly to changing priorities and operational demands.
This advertiser has chosen not to accept applicants from your region.
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