3,621 Senior Field Service Technician Remote Technical Support jobs in Kenya
Job Description
Job Position: Help Desk & Marketing Officer
Department: Marketing
Reports to: Marketing Manager
Job Summary:
The Help Desk & Marketing Officer will serve as the first point of contact for visitors and tenants within the BINAA building, ensuring an engaging and seamless experience for all stakeholders. They will play a vital role in guiding foot traffic, promoting tenant businesses, overseeing building marketing initiatives, and maintaining strong tenant relations. Additionally, they will support leasing efforts by showcasing available retail spaces and ensuring the building remains an attractive commercial destination.
Key Responsibilities:
1. Promotion of BINAA Ecosystem & Tenant Businesses
- Educate visitors on the BINAA concept, ensuring they understand it as a one-stop destination for home and building solutions.
- Actively promote tenant businesses by informing customers about special offers, services, and exclusive products.
- Closely, work with the marketing team to execute promotional strategies to increase building footfall and drive business to tenants.
- Assist in planning seasonal campaigns, festive promotions and community events to boost foot traffic.
2. Visitor Engagement & Foot Traffic Management
- Greet and assist visitors, directing them to the appropriate businesses or services within the BINAA building.
- Direct customers looking for building solutions and fixtures primarily to the BINAA showroom while providing supplementary referrals to other tenants.
- Actively manage and document visitor traffic, gathering data to assess peak hours, visitor demographics, and engagement levels.
- Implement visitor feedback mechanisms to continuously improve customer experience.
- Provide maps, directories, and promotional materials to visitors for easy navigation.
Qualifications & Skills:
- Diploma or bachelor's degree in marketing, business administration, or a related field.
- Strong interpersonal and communication skills with a welcoming and professional demeanor.
- Experience in customer service, marketing, or retail management is an added advantage.
- Ability to multitask and manage visitor inquiries while executing marketing responsibilities.
- Strong organizational and problem-solving skills.
- Proficiency in MS Office, customer service tools, and basic data reporting systems.
- Familiarity with social media and digital marketing trends is a plus.
Work Environment & Expectations:
- The role is front-facing and requires the officer to be stationed at the help desk with periodic movement around the building.
- Flexibility in working hours may be required during expos, promotional events, and peak shopping seasons.
- The officer should maintain a customer-centric and solution-oriented approach to interactions.
Field Service Engineer - Remote Technical Support
Posted 7 days ago
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Job Description
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for industrial equipment.
- Diagnose and resolve customer issues via phone, email, video conferencing, and remote access tools.
- Guide customers through complex installation, maintenance, and repair procedures.
- Interpret technical manuals, schematics, and diagnostic data.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate unresolved issues to appropriate technical support teams or engineers.
- Contribute to the development of technical documentation, FAQs, and knowledge base articles.
- Ensure high levels of customer satisfaction through effective problem-solving and communication.
- Collaborate with internal engineering and product teams to identify recurring issues and suggest improvements.
- Stay current with product updates, technical specifications, and service procedures.
- Bachelor's degree or Diploma in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 3 years of experience in field service, technical support, or maintenance of industrial machinery.
- Strong mechanical and electrical troubleshooting skills.
- Proficiency with diagnostic tools and technical manuals.
- Excellent problem-solving, analytical, and critical thinking abilities.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain complex technical concepts clearly to diverse audiences.
- Experience working remotely and independently.
- Familiarity with CRM software and remote support tools is an advantage.
Lead Field Service Technician (Remote Technical Support)
Posted 24 days ago
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Job Description
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for installation, maintenance, and repair of complex equipment and systems.
- Guide and mentor junior field service technicians remotely, assisting them in diagnosing and resolving difficult technical issues.
- Develop and update technical documentation, including installation manuals, troubleshooting guides, and best practice advisories.
- Analyze service reports and customer feedback to identify recurring issues and areas for product or process improvement.
- Utilize remote diagnostic tools, software, and communication platforms to effectively assess and resolve technical problems.
- Conduct remote training sessions for field technicians and customers on equipment operation, maintenance, and troubleshooting.
- Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
- Ensure all remote support activities are logged accurately and efficiently in the service management system.
- Maintain up-to-date knowledge of product lines, industry best practices, and emerging technologies.
- Escalate critical issues to appropriate internal stakeholders when necessary.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- A minimum of 7-9 years of progressive experience in field service, technical support, or maintenance roles, with a significant focus on complex systems.
- Proven ability to troubleshoot and resolve advanced technical problems remotely.
- In-depth knowledge of installation and maintenance procedures for electromechanical systems, industrial equipment, or similar technologies.
- Excellent diagnostic skills and proficiency with testing equipment and remote diagnostic tools.
- Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to various audiences in a remote environment.
- Strong interpersonal and leadership skills, with the ability to mentor and guide remote teams.
- Proficiency with CRM and remote support software.
- Ability to work independently, manage time effectively, and handle high-pressure situations in a remote setting.
- A proactive and customer-centric approach to problem-solving.
- Familiarity with the types of installations and maintenance required in the region of Nyeri, Nyeri, KE would be an advantage.
Senior Field Service Engineer - Remote Technical Support
Posted 22 days ago
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Job Description
Key Responsibilities:
- Provide advanced remote technical support for complex equipment issues.
- Diagnose mechanical and electrical faults using remote diagnostic tools and data analysis.
- Guide on-site technicians through repair and maintenance procedures via remote communication.
- Develop and update technical documentation, including troubleshooting guides and manuals.
- Analyze equipment performance data and identify trends or potential failure points.
- Collaborate with R&D and engineering teams on product improvements and defect resolution.
- Manage and prioritize incoming technical support requests efficiently.
- Train and mentor junior technical support staff remotely.
- Document all technical support interactions and resolutions accurately.
- Contribute to the continuous improvement of support processes and customer service.
- Stay current with the latest technologies and industry best practices in field service and support.
- Ensure timely and effective resolution of customer technical concerns.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or a similar role, with demonstrable experience in remote troubleshooting.
- Strong knowledge of mechanical, electrical, and control systems.
- Proficiency with remote diagnostic software and tools.
- Excellent problem-solving and analytical abilities.
- Superior communication and interpersonal skills, with the ability to explain complex technical issues clearly.
- Experience in creating technical documentation.
- Ability to work independently and manage a remote workload effectively.
- Familiarity with common ERP or CRM systems is an advantage.
While the role is fully remote, candidates located in or familiar with the Kenyan operational environment may have an advantage in understanding specific regional challenges.
Senior Field Service Engineer - Remote Technical Support
Posted today
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Job Description
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex equipment.
- Diagnose mechanical, electrical, and software issues using remote diagnostic tools and customer interaction.
- Guide customers through repair, maintenance, and operational procedures via video conferencing and detailed instructions.
- Document troubleshooting processes, solutions, and common issues.
- Develop and update technical documentation, user manuals, and troubleshooting guides.
- Identify recurring technical problems and provide feedback to the product development and engineering teams for improvement.
- Train customers on the proper operation, maintenance, and basic troubleshooting of equipment.
- Manage customer technical inquiries and ensure timely resolution and satisfaction.
- Collaborate with internal engineering and support teams to resolve escalated issues.
- Maintain a high level of product knowledge and technical expertise.
Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, or a related technical field.
- Minimum of 7 years of experience in field service, technical support, or a similar engineering role, with a strong emphasis on remote support capabilities.
- Proven experience troubleshooting complex industrial machinery, electronic systems, or specialized technical equipment.
- Excellent understanding of mechanical, electrical, and electronic principles.
- Proficiency in using remote diagnostic software and tools.
- Strong analytical, problem-solving, and critical thinking skills.
- Exceptional communication, active listening, and customer service skills.
- Ability to explain technical concepts clearly to non-technical users.
- Demonstrated ability to work independently and manage time effectively in a remote environment.
- Experience with installation and maintenance of heavy machinery or specialized industrial systems is highly desirable.
Senior Field Service Engineer - Remote Technical Support Lead
Posted 9 days ago
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Job Description
Responsibilities:
- Provide expert remote technical support and troubleshooting for industrial machinery and automation systems.
- Diagnose complex technical issues via phone, video conferencing, and remote access tools.
- Guide and instruct on-site personnel (technicians, engineers) through repair, maintenance, and calibration procedures.
- Develop and refine troubleshooting guides and standard operating procedures for common issues.
- Analyze performance data and identify potential failure points or areas for improvement.
- Collaborate with the engineering and product development teams to resolve recurring technical challenges.
- Manage service requests and prioritize urgent issues to minimize client downtime.
- Maintain detailed records of service calls, resolutions, and client interactions within the CRM system.
- Ensure client satisfaction by providing timely and effective technical solutions.
- Conduct remote training sessions for client technical staff on system operation and basic maintenance.
- Stay up-to-date with product updates, new technologies, and industry best practices.
Qualifications:
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- A minimum of 7 years of experience in field service engineering, technical support, or a similar role, with a strong emphasis on automation and industrial systems.
- Proven expertise in diagnosing and troubleshooting complex electromechanical systems, PLCs, HMI, and robotics.
- Excellent understanding of electrical schematics, mechanical drawings, and system integration.
- Strong analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to a non-technical audience via remote channels.
- Proficiency with remote access tools, diagnostic software, and common IT platforms.
- Ability to work independently and manage multiple technical issues simultaneously in a fast-paced remote environment.
- Experience in guiding on-site teams through complex technical procedures is essential.
- Must possess a reliable high-speed internet connection and a suitable home office environment.
This unique remote opportunity allows you to be a critical technical resource, resolving issues for clients without requiring travel. You will be instrumental in supporting installations and maintenance activities near locations such as Mlolongo, Machakos, KE , and other industrial zones, leveraging your expertise from a remote position.
Senior Field Service Technician - Remote Technical Support
Posted 11 days ago
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Job Description
The ideal candidate will possess a deep understanding of electromechanical systems, industrial automation, and diagnostic technologies. You will be adept at interpreting technical manuals, schematics, and diagnostic data to identify root causes of equipment failures. Strong communication skills are essential, as you will guide less experienced technicians through intricate repair processes, conduct virtual training sessions, and document solutions for knowledge base development. This position requires a proactive approach, exceptional problem-solving skills, and the ability to thrive in an independent, remote work environment.
Key Responsibilities:
- Provide remote expert technical support and troubleshooting for a range of industrial equipment.
- Guide field service technicians through complex diagnostic procedures and repair processes via phone, video conferencing, and remote access tools.
- Analyze equipment performance data, error logs, and customer feedback to identify trends and recurring issues.
- Develop and document clear, concise troubleshooting guides, repair procedures, and technical bulletins.
- Conduct virtual training sessions for field technicians and customer support staff.
- Collaborate with engineering and product development teams to provide feedback on product performance and potential improvements.
- Manage service requests and ensure timely resolution of technical issues.
- Maintain accurate records of service interactions, resolutions, and equipment history.
- Stay current with product updates, technical advancements, and industry best practices.
- Contribute to the continuous improvement of remote support processes and tools.
Qualifications:
- Technical degree or certification in a relevant field (e.g., Electrical Engineering Technology, Mechanical Engineering Technology, Industrial Automation).
- Minimum of 5-8 years of experience in field service, technical support, or a similar role, with a strong focus on industrial equipment.
- Proficiency in diagnosing and repairing complex electromechanical systems.
- Experience with PLCs, VFDs, and industrial control systems is highly desirable.
- Excellent troubleshooting and problem-solving skills.
- Strong verbal and written communication skills, with the ability to articulate technical information clearly and concisely.
- Experience with remote diagnostic tools and software.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused mindset with a commitment to providing excellent service.
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Senior Field Service Technician - Remote Technical Support Lead
Posted 25 days ago
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Job Description
Responsibilities:
- Provide expert-level remote technical support and troubleshooting for complex equipment issues.
- Diagnose mechanical, electrical, and/or software problems using remote diagnostic tools and techniques.
- Develop and maintain comprehensive technical documentation, including manuals, guides, and troubleshooting procedures.
- Train and mentor junior field service technicians on advanced diagnostic and repair methods.
- Collaborate with engineering and product development teams to identify product improvements and solutions.
- Manage service requests, prioritize urgent issues, and ensure timely resolution.
- Conduct remote quality assurance checks on service work performed by field teams.
- Stay updated on product specifications, service bulletins, and new technologies.
- Escalate complex issues to higher-level support or engineering teams when necessary.
- Provide remote guidance and support during installations, maintenance, and repair operations.
- Analyze service data to identify trends and areas for operational improvement.
- Ensure adherence to safety protocols and company service standards.
- Communicate effectively with clients and internal stakeholders regarding service status and resolutions.
Qualifications:
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, or a related technical field.
- A minimum of 5-7 years of experience as a field service technician or in a similar technical support role.
- Proven expertise in diagnosing and repairing complex systems (specify relevant industry, e.g., industrial machinery, IT hardware, medical devices).
- Proficiency with remote diagnostic software and tools.
- Strong understanding of electronic and mechanical principles.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Demonstrated ability to work independently, manage time effectively, and meet deadlines in a remote environment.
- Experience in creating technical documentation and training materials.
- Relevant certifications in specific equipment or technologies are highly desirable.
Senior Field Service Engineer - Remote Technical Support Lead
Posted today
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Job Description
Senior Field Service Engineer - Remote Technical Support & Diagnostics
Posted 25 days ago
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