2 Senior Field Service Technician Remote Technical Support jobs in whatjobs
Senior Field Service Technician - Remote Technical Support
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Field Service Technician to join their fully remote technical support team. In this role, you will be the primary point of contact for advanced troubleshooting and problem resolution for complex industrial equipment, providing remote assistance to on-site field technicians and clients. Your expertise will be critical in diagnosing issues, guiding repairs, and ensuring minimal downtime for critical machinery.
The ideal candidate will possess a deep understanding of electromechanical systems, industrial automation, and diagnostic technologies. You will be adept at interpreting technical manuals, schematics, and diagnostic data to identify root causes of equipment failures. Strong communication skills are essential, as you will guide less experienced technicians through intricate repair processes, conduct virtual training sessions, and document solutions for knowledge base development. This position requires a proactive approach, exceptional problem-solving skills, and the ability to thrive in an independent, remote work environment.
Key Responsibilities:
Qualifications:
The ideal candidate will possess a deep understanding of electromechanical systems, industrial automation, and diagnostic technologies. You will be adept at interpreting technical manuals, schematics, and diagnostic data to identify root causes of equipment failures. Strong communication skills are essential, as you will guide less experienced technicians through intricate repair processes, conduct virtual training sessions, and document solutions for knowledge base development. This position requires a proactive approach, exceptional problem-solving skills, and the ability to thrive in an independent, remote work environment.
Key Responsibilities:
- Provide remote expert technical support and troubleshooting for a range of industrial equipment.
- Guide field service technicians through complex diagnostic procedures and repair processes via phone, video conferencing, and remote access tools.
- Analyze equipment performance data, error logs, and customer feedback to identify trends and recurring issues.
- Develop and document clear, concise troubleshooting guides, repair procedures, and technical bulletins.
- Conduct virtual training sessions for field technicians and customer support staff.
- Collaborate with engineering and product development teams to provide feedback on product performance and potential improvements.
- Manage service requests and ensure timely resolution of technical issues.
- Maintain accurate records of service interactions, resolutions, and equipment history.
- Stay current with product updates, technical advancements, and industry best practices.
- Contribute to the continuous improvement of remote support processes and tools.
Qualifications:
- Technical degree or certification in a relevant field (e.g., Electrical Engineering Technology, Mechanical Engineering Technology, Industrial Automation).
- Minimum of 5-8 years of experience in field service, technical support, or a similar role, with a strong focus on industrial equipment.
- Proficiency in diagnosing and repairing complex electromechanical systems.
- Experience with PLCs, VFDs, and industrial control systems is highly desirable.
- Excellent troubleshooting and problem-solving skills.
- Strong verbal and written communication skills, with the ability to articulate technical information clearly and concisely.
- Experience with remote diagnostic tools and software.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused mindset with a commitment to providing excellent service.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician (Remote Technical Support)
Posted today
Job Viewed
Job Description
Our client, a leading manufacturer of industrial equipment, is seeking a highly experienced Senior Field Service Technician with a focus on providing remote technical support. This critical role ensures that our clients' equipment operates at peak performance through expert remote diagnostics and guidance.
The Senior Field Service Technician will be responsible for diagnosing complex technical issues remotely, guiding on-site personnel through repair and maintenance procedures, and troubleshooting equipment malfunctions. You will leverage advanced diagnostic tools, technical documentation, and your extensive expertise to resolve problems efficiently. This is a fully remote position that requires exceptional communication skills, a deep understanding of electro-mechanical systems, and the ability to convey technical information clearly to diverse users.
Responsibilities:
The Senior Field Service Technician will be responsible for diagnosing complex technical issues remotely, guiding on-site personnel through repair and maintenance procedures, and troubleshooting equipment malfunctions. You will leverage advanced diagnostic tools, technical documentation, and your extensive expertise to resolve problems efficiently. This is a fully remote position that requires exceptional communication skills, a deep understanding of electro-mechanical systems, and the ability to convey technical information clearly to diverse users.
Responsibilities:
- Provide remote technical support and diagnostics for industrial equipment.
- Guide on-site personnel (clients or junior technicians) through troubleshooting, repair, and maintenance procedures via phone, video conferencing, and remote access tools.
- Analyze equipment performance data and diagnostic reports to identify potential issues.
- Develop and update technical documentation, service manuals, and troubleshooting guides.
- Collaborate with engineering and product development teams to provide feedback on equipment design and reliability.
- Escalate complex issues to higher levels of technical support or engineering when necessary.
- Train clients and internal staff on equipment operation, maintenance, and basic troubleshooting.
- Maintain detailed records of service calls, diagnoses, and resolutions.
- Identify opportunities for remote monitoring and preventative maintenance solutions.
- Ensure customer satisfaction by providing timely and effective technical support.
- Stay up-to-date with the latest product updates, technologies, and industry best practices.
- Manage and organize remote diagnostic tools and software.
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 6 years of experience in field service, technical support, or maintenance of complex industrial machinery.
- Proven experience in remote troubleshooting and providing technical guidance to others.
- Strong knowledge of electro-mechanical systems, hydraulics, pneumatics, and control systems.
- Proficiency with diagnostic software, multimeter usage, and schematics interpretation.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional verbal and written communication skills, with the ability to clearly explain technical concepts.
- Experience with video conferencing tools and remote desktop software.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Familiarity with CRM or ticketing systems is a plus.
This advertiser has chosen not to accept applicants from your region.
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