4,297 Senior Field Service Technician Industrial Machinery jobs in Kenya
Senior Field Equipment Technician
Posted 16 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Equipment Technician to join their dynamic team. This role is critical in ensuring the optimal performance and longevity of specialized equipment utilized in remote operational environments. While the role is based in the vibrant region of Naivasha, Nakuru, KE , the nature of this position is entirely remote, allowing you to contribute your expertise from anywhere. You will be responsible for diagnosing, troubleshooting, and repairing complex machinery and systems, often with limited direct supervision. This involves meticulous inspection of components, identifying root causes of malfunctions, and implementing effective solutions to minimize downtime. Extensive use of diagnostic tools, schematics, and digital logging systems will be integral to your daily tasks. The ideal candidate will possess a deep understanding of mechanical, electrical, and potentially hydraulic systems, coupled with advanced problem-solving capabilities. Communication is key, as you'll be required to liaise with on-site personnel, engineering teams, and management, providing clear and concise reports on equipment status and repair progress.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Perform remote diagnostics and troubleshooting of industrial equipment.
- Develop and execute comprehensive repair and maintenance plans.
- Maintain detailed electronic records of all maintenance activities, parts used, and time spent.
- Collaborate with cross-functional teams to identify potential equipment failures and implement preventative measures.
- Stay abreast of the latest technological advancements in equipment maintenance and repair.
- Provide remote technical support and guidance to field operators.
- Ensure compliance with all safety regulations and company protocols.
Qualifications:
- A relevant technical diploma or certification in Mechanical Engineering, Electrical Engineering, or a related field.
- A minimum of 5 years of hands-on experience in industrial equipment maintenance and repair, preferably in remote settings.
- Proficiency in using diagnostic software and equipment.
- Strong analytical and critical thinking skills.
- Excellent written and verbal communication skills for effective remote collaboration.
- Ability to work independently and manage time effectively in a remote setup.
- Familiarity with digital maintenance management systems is a plus.
- A proven track record of successfully resolving complex technical issues.
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Remote Technical Support Specialist (Field Equipment)
Posted 11 days ago
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Job Description
Our client, a leading provider of industrial equipment, is seeking a dedicated Remote Technical Support Specialist to assist customers with installation, maintenance, and troubleshooting of their specialized machinery. This fully remote role requires a deep understanding of mechanical, electrical, and operational aspects of industrial equipment. You will be the primary point of contact for clients experiencing technical issues, providing expert guidance and solutions through phone, email, and video conferencing. The ideal candidate will possess exceptional diagnostic skills and the ability to clearly explain complex technical procedures to users with varying levels of expertise.
Responsibilities include diagnosing equipment malfunctions, guiding customers through repair and maintenance procedures, and coordinating with field service engineers when on-site intervention is necessary. You will also be responsible for maintaining accurate records of support interactions, creating technical documentation, and contributing to a knowledge base of common issues and solutions. A proactive approach to customer service and a commitment to ensuring client satisfaction are essential. The ability to manage multiple support requests simultaneously and work effectively under pressure in a virtual environment is critical.
This is a fantastic opportunity for a technically skilled individual to provide critical support to a global customer base from the convenience of their home office. If you are passionate about industrial equipment and excel at remote technical problem-solving, we encourage you to apply. While the role is remote, it services clients in the **Garissa, Garissa, KE** area and surrounding regions. You must be able to work independently, manage your time efficiently, and maintain clear and consistent communication with both customers and internal teams. Experience with industrial automation systems is a plus.
Responsibilities:
Responsibilities include diagnosing equipment malfunctions, guiding customers through repair and maintenance procedures, and coordinating with field service engineers when on-site intervention is necessary. You will also be responsible for maintaining accurate records of support interactions, creating technical documentation, and contributing to a knowledge base of common issues and solutions. A proactive approach to customer service and a commitment to ensuring client satisfaction are essential. The ability to manage multiple support requests simultaneously and work effectively under pressure in a virtual environment is critical.
This is a fantastic opportunity for a technically skilled individual to provide critical support to a global customer base from the convenience of their home office. If you are passionate about industrial equipment and excel at remote technical problem-solving, we encourage you to apply. While the role is remote, it services clients in the **Garissa, Garissa, KE** area and surrounding regions. You must be able to work independently, manage your time efficiently, and maintain clear and consistent communication with both customers and internal teams. Experience with industrial automation systems is a plus.
Responsibilities:
- Provide remote technical support for industrial equipment.
- Diagnose and troubleshoot equipment failures and operational issues.
- Guide customers through installation, maintenance, and repair procedures.
- Escalate complex issues to field service teams or engineering.
- Maintain detailed records of support interactions and solutions.
- Develop and update technical documentation and knowledge base articles.
- Ensure high levels of customer satisfaction through timely and effective support.
- Associate's degree or higher in a relevant technical field (e.g., Mechanical Engineering Technology, Electrical Engineering).
- Minimum of 3 years of experience in technical support or field service for industrial equipment.
- Strong understanding of mechanical, electrical, and operational principles of machinery.
- Proficiency in using remote support tools and diagnostic software.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work independently and manage workload effectively in a remote setting.
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Remote Field Service Engineer - Specialised Equipment
Posted 3 days ago
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Job Description
Our client is recruiting a highly skilled Remote Field Service Engineer with expertise in maintaining and repairing specialized industrial equipment. This role is designed for individuals who can provide remote technical support, troubleshoot complex issues, and guide on-site technicians through intricate repair processes. You will be the primary point of contact for technical support escalations, analyzing diagnostic data, and developing detailed step-by-step instructions for field technicians. Proficiency in using remote diagnostic tools, augmented reality (AR) platforms, and video conferencing for real-time assistance is critical. Your responsibilities include creating technical documentation, troubleshooting guides, and training materials for both end-users and junior service personnel. You will collaborate closely with engineering and product development teams to identify recurring issues and contribute to product improvements. This position requires a strong understanding of mechanical, electrical, and software systems relevant to the specialized equipment. The ability to clearly communicate complex technical information to individuals with varying levels of expertise is essential. You will play a vital role in ensuring minimal downtime for our client's customers by providing timely and effective remote support. This is a demanding but rewarding role that offers the flexibility of a remote work environment, allowing you to contribute your expertise from anywhere. Success in this role hinges on your problem-solving skills, technical acumen, and ability to effectively manage remote support operations. You will be instrumental in maintaining customer satisfaction and upholding our client's reputation for reliable service. This is an exceptional opportunity for a seasoned engineer to apply their skills in a flexible, remote capacity, focusing on high-impact technical solutions.
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Senior Field Service Engineer - Specialized Equipment
Posted 10 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer specializing in complex industrial equipment. This is a fully remote position, primarily involving remote diagnostics, support, and configuration, with occasional travel for critical on-site interventions. You will be the primary technical point of contact for clients, providing expert support for installation, maintenance, troubleshooting, and repair of specialized machinery. The ideal candidate will have a strong mechanical and electrical aptitude, excellent problem-solving skills, and the ability to communicate technical information effectively to diverse audiences. You will play a key role in ensuring maximum uptime and customer satisfaction.
Responsibilities:
Responsibilities:
- Provide remote technical support, diagnostics, and troubleshooting for specialized equipment.
- Guide customers through installation, setup, and configuration processes.
- Develop and execute preventative maintenance plans.
- Perform complex repairs and overhauls, including during occasional on-site visits.
- Analyze equipment performance data and recommend optimizations.
- Create and maintain detailed service reports, including diagnoses and resolutions.
- Train customer personnel on the operation and maintenance of equipment.
- Identify recurring issues and provide feedback to the engineering team for product improvement.
- Manage spare parts inventory and logistics for service interventions.
- Ensure compliance with safety protocols and company service standards.
- Respond to urgent service requests and manage time effectively.
- Build strong relationships with clients, ensuring high levels of satisfaction.
- Document technical procedures and best practices.
- Stay up-to-date with product developments and service bulletins.
- Contribute to the knowledge base with troubleshooting guides and solutions.
- Technical degree or certification in Mechanical Engineering, Electrical Engineering, or a related field.
- Minimum of 7 years of experience in field service engineering or a similar technical support role.
- Proven expertise in diagnosing and repairing complex electro-mechanical systems.
- Strong understanding of industrial automation, hydraulics, pneumatics, and control systems.
- Excellent mechanical and electrical troubleshooting skills.
- Proficiency with diagnostic tools, multimeters, oscilloscopes, and calibration equipment.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to work independently and manage time effectively in a remote setting, including willingness to travel when required.
- Strong technical writing and documentation skills.
- Experience with specific types of industrial machinery relevant to the client's offerings.
- Ability to read and interpret complex technical manuals and schematics.
- Proactive problem-solver with a customer-centric approach.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Engineer - Specialized Equipment
Posted 19 days ago
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Job Description
Our client is actively seeking a highly skilled and experienced Remote Field Service Engineer to provide expert support for specialized industrial equipment across various client sites. This is a fully remote role, allowing you to manage your service calls and customer interactions from your home base. The ideal candidate will possess a strong mechanical and electrical aptitude, exceptional problem-solving skills, and a commitment to delivering outstanding customer service. You will be responsible for diagnosing, troubleshooting, repairing, and performing preventative maintenance on complex machinery. This requires meticulous attention to detail, the ability to interpret technical manuals and schematics, and proficiency with diagnostic tools and software. Strong communication skills are essential for effectively interacting with clients, understanding their issues, and explaining technical solutions clearly. While the role is remote, you may be required to travel to client locations as needed for installations, major repairs, or training. You will be expected to maintain detailed service records, manage spare parts inventory, and contribute to product improvement feedback. This is an excellent opportunity for an independent and technically adept professional looking for a challenging and rewarding remote career in installation and maintenance. Key Responsibilities:
- Perform on-site and remote diagnostics, troubleshooting, and repair of specialized industrial equipment.
- Conduct routine preventative maintenance and inspections to ensure optimal equipment performance and longevity.
- Interpret complex technical manuals, schematics, and blueprints to identify root causes of issues.
- Utilize advanced diagnostic tools, multimeters, oscilloscopes, and other testing equipment.
- Provide technical guidance and support to clients, explaining technical issues and solutions in a clear, concise manner.
- Manage and coordinate service schedules and logistics for timely client support.
- Maintain accurate and detailed service reports, including findings, actions taken, and parts used.
- Manage and track spare parts inventory to ensure availability for repairs.
- Collaborate with engineering and product development teams to provide feedback on equipment performance and suggest improvements.
- Ensure adherence to all safety regulations and company policies during service operations.
- Develop and deliver technical training to client personnel as required.
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 5 years of hands-on experience as a Field Service Engineer, with a focus on specialized industrial machinery.
- Proven expertise in diagnosing and repairing complex mechanical, electrical, and electronic systems.
- Strong proficiency with diagnostic tools, software, and interpreting technical documentation.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional customer service and communication abilities, both written and verbal.
- Ability to work independently with minimal supervision and manage time effectively.
- Willingness to travel to client sites as required, adhering to safety protocols.
- Proficiency in using a computer for reporting and communication.
This advertiser has chosen not to accept applicants from your region.
4
Field Service Engineer - Industrial Machinery
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a skilled and experienced Field Service Engineer to provide on-site installation, maintenance, and repair services for industrial machinery in and around **Naivasha, Nakuru, KE**. This role is critical to ensuring our client's machinery operates at peak efficiency and meets customer expectations. You will be responsible for diagnosing complex technical issues, performing preventative maintenance, and executing repairs on a wide range of industrial equipment. This position requires a strong mechanical and electrical aptitude, with the ability to interpret technical drawings and schematics. Travel to customer sites will be a primary component of this role, often requiring timely response to service calls. You will also be tasked with providing technical training and support to clients, ensuring they can effectively operate and maintain their equipment. Excellent problem-solving skills and a commitment to delivering high-quality service are essential. The ideal candidate will have a background in mechanical engineering, electrical engineering, or a related technical field, coupled with hands-on experience with industrial machinery. Strong communication and customer service skills are vital for building and maintaining positive client relationships. This is an excellent opportunity to work with a leading provider of industrial solutions, offering a challenging yet rewarding career path. Our client values employees who are proactive, detail-oriented, and dedicated to customer satisfaction. Join a team that is committed to excellence and innovation in the industrial sector. You will have the opportunity to work with diverse machinery and gain extensive experience in field service operations.
This advertiser has chosen not to accept applicants from your region.
5
Field Service Technician - Telecommunications Equipment
Posted 1 day ago
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Job Description
Our client is seeking a dedicated and skilled Field Service Technician specializing in telecommunications equipment installation and maintenance. This role is structured as a fully remote position, enabling you to manage your service calls and administrative tasks from your home base, primarily serving the Kakamega, Kakamega, KE region. You will be responsible for the installation, configuration, troubleshooting, and repair of various telecommunications systems and equipment, including network hardware, fiber optics, and wireless infrastructure. The successful candidate will possess a strong technical aptitude, excellent diagnostic skills, and the ability to work independently in the field while maintaining clear communication with the remote support team. Key responsibilities include performing routine maintenance checks, responding to service requests and emergency repairs, and ensuring that all installations meet industry standards and client specifications. You will maintain detailed records of service activities, equipment status, and parts inventory using our company's digital tools. A commitment to providing exceptional customer service and resolving issues efficiently is paramount. This role requires physical dexterity, the ability to work at heights or in confined spaces when necessary, and a valid driver's license for travel to client sites. The ideal candidate will be proactive, reliable, and committed to upholding the company's reputation for quality service. This is an excellent opportunity for an experienced technician to leverage their expertise in a flexible, remote-oriented role.
Responsibilities:
Qualifications:
Responsibilities:
- Install, configure, and test telecommunications hardware and software.
- Perform preventative maintenance and repairs on network equipment.
- Troubleshoot and diagnose hardware and software issues remotely and on-site.
- Respond promptly to service calls and emergency repair requests.
- Ensure all installations adhere to technical specifications and safety standards.
- Maintain accurate service logs, reports, and inventory records.
- Provide technical support and guidance to end-users.
- Manage travel schedules and optimize service routes.
- Communicate effectively with the remote operations center and other team members.
- Uphold excellent customer service standards during all client interactions.
Qualifications:
- Diploma or relevant certification in Telecommunications, Electronics, or a related field.
- Minimum of 3 years of experience in field service, installation, or maintenance of telecommunications equipment.
- Strong understanding of networking concepts, fiber optics, and wireless technologies.
- Proficiency in using diagnostic tools and testing equipment.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and manage time effectively in a remote field role.
- Valid driver's license and a clean driving record.
- Strong communication and interpersonal skills.
- Physical ability to perform demanding tasks, including lifting and working in various environments.
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Remote Lead Field Service Engineer (Specialized Equipment)
Posted 5 days ago
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Job Description
Our client, a leader in advanced industrial automation, is actively recruiting a Lead Field Service Engineer to manage and support installation and maintenance operations from a fully remote capacity. This role is pivotal in ensuring our clients’ complex machinery operates at peak performance. You will be responsible for remote diagnostics, troubleshooting, and providing technical guidance to on-site technicians for installation, repair, and preventive maintenance of specialized equipment. The ideal candidate will possess a comprehensive understanding of mechanical, electrical, and software systems integral to our product lines. This position requires exceptional problem-solving abilities and the capacity to guide field teams effectively through virtual communication channels. You will play a key role in developing and refining maintenance protocols, documenting technical solutions, and contributing to product improvement feedback. This is a significant opportunity to apply your expertise in installation and maintenance, contributing to operational excellence for businesses located around Ruiru, Kiambu, KE , all while enjoying the flexibility of a remote-first career. A Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field, combined with extensive hands-on experience, is essential. Certifications in relevant equipment or control systems are highly desirable. Demonstrated success in a remote support role, excellent communication skills, and the ability to manage multiple priorities are critical. Join our innovative team and be at the forefront of remote technical support.
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7
Field Service Engineer, Industrial Equipment
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Field Service Engineer specializing in industrial equipment to join their fully remote technical support team. This role is crucial for ensuring the optimal performance, maintenance, and repair of complex machinery for our client's diverse customer base. You will be responsible for diagnosing and troubleshooting technical issues, performing preventative maintenance, and executing repairs on-site (when necessary, though the role is primarily remote support focused). The ideal candidate will possess a deep understanding of mechanical, electrical, and hydraulic systems, coupled with excellent diagnostic abilities and a customer-centric approach. You will leverage remote diagnostic tools, provide technical guidance via video conferencing and phone, and coordinate with local technicians for on-site interventions when absolutely unavoidable. This position demands strong problem-solving skills, adaptability, and the ability to communicate technical information clearly to both technical and non-technical audiences in a remote setting. Responsibilities include:
Qualifications:
- Provide remote technical support and troubleshooting for industrial equipment.
- Diagnose and resolve mechanical, electrical, and hydraulic issues.
- Perform preventative maintenance and scheduled servicing remotely or guide local technicians.
- Conduct detailed equipment inspections and performance analyses.
- Respond to service requests and manage case escalations efficiently.
- Prepare comprehensive service reports, documenting all work performed and recommendations.
- Provide technical training and support to customer service teams and end-users.
- Identify opportunities for product improvements based on field feedback.
- Ensure customer satisfaction through prompt and effective technical assistance.
- Maintain up-to-date knowledge of company products and industry best practices.
Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field. Relevant certifications are a strong advantage.
- Minimum of 5 years of experience as a Field Service Engineer or in a similar technical support role, with extensive experience on industrial machinery.
- Proven ability in diagnosing and repairing complex electromechanical systems.
- Experience with remote diagnostic tools and technologies.
- Strong understanding of hydraulics, pneumatics, and control systems.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and customer service skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote environment.
- Willingness to travel occasionally for critical on-site support if required, although the primary focus is remote.
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8
Lead Field Service Engineer - Industrial Machinery
Posted 12 days ago
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Job Description
Our client is actively seeking an experienced and highly skilled Lead Field Service Engineer to join their dynamic team. This is a fully remote position, requiring extensive travel to client sites for the installation, maintenance, and repair of complex industrial machinery. The ideal candidate will possess a strong technical background in mechanical, electrical, or mechatronic systems, coupled with exceptional problem-solving abilities and a customer-centric approach. You will be responsible for diagnosing and resolving intricate technical issues, performing preventative maintenance, and ensuring the optimal performance of sophisticated equipment. This role demands a deep understanding of diagnostic tools, schematics, and technical manuals. You will act as the primary technical point of contact for clients, providing training and support to ensure they can effectively operate and maintain their machinery. Key responsibilities include leading on-site repair efforts, managing project timelines, documenting service reports, and contributing to the continuous improvement of service procedures. The successful candidate will have a proven track record of successfully troubleshooting and repairing complex industrial equipment in challenging environments. Excellent communication, interpersonal, and time management skills are essential, as is the ability to work independently and manage your own schedule effectively. This position offers a challenging yet rewarding career path for a dedicated engineer who thrives on technical problem-solving and customer satisfaction. You will be an integral part of a team that is committed to delivering world-class service and support to a global clientele. The role requires a flexible schedule to accommodate client needs, often involving travel and potentially working outside standard business hours. This is a unique opportunity to apply your expertise across a range of industries and cutting-edge technologies, contributing directly to the operational success of our client's customers. We are looking for a proactive, self-motivated individual who can represent the company with professionalism and technical excellence. Your ability to build rapport with clients and provide reliable, high-quality service will be paramount. The role involves diagnosing, repairing, and commissioning a wide variety of industrial systems, requiring a comprehensive knowledge base and hands-on capability. This is a demanding role that rewards initiative and technical prowess. Join our client and be at the forefront of industrial maintenance and support, driving efficiency and reliability for businesses nationwide. Your expertise will ensure seamless operations for critical machinery.
Location: Ruiru, Kiambu, KE
Location: Ruiru, Kiambu, KE
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