14,686 Senior Business Development Manager Hospitality jobs in Kenya
E-commerce Manager - Online Retail
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking an innovative and results-oriented E-commerce Manager to spearhead their online retail operations. This fully remote position requires a strategic thinker with a deep understanding of the e-commerce landscape and a passion for driving online sales growth. You will be responsible for developing and executing a comprehensive e-commerce strategy, encompassing website management, digital marketing, customer experience, and sales performance. Your core duties will involve optimizing the online store for user experience and conversion rates, managing product listings and inventory, and implementing effective digital marketing campaigns across various channels such as SEO, SEM, social media, and email marketing.
You will analyze website traffic, sales data, and customer behavior to identify trends and opportunities for improvement. This role involves collaborating with cross-functional teams, including marketing, IT, and customer service, to ensure a seamless customer journey. Developing and managing the e-commerce budget, monitoring ROI, and reporting on key performance indicators (KPIs) will also be critical. The ideal candidate must be proficient in e-commerce platforms, analytics tools, and have a strong understanding of online payment gateways and logistics. This is a remote role, so excellent communication and project management skills are essential for effective collaboration with a distributed team. You will be tasked with creating engaging product content, managing promotional activities, and staying abreast of the latest e-commerce trends and technologies.
Responsibilities:
You will analyze website traffic, sales data, and customer behavior to identify trends and opportunities for improvement. This role involves collaborating with cross-functional teams, including marketing, IT, and customer service, to ensure a seamless customer journey. Developing and managing the e-commerce budget, monitoring ROI, and reporting on key performance indicators (KPIs) will also be critical. The ideal candidate must be proficient in e-commerce platforms, analytics tools, and have a strong understanding of online payment gateways and logistics. This is a remote role, so excellent communication and project management skills are essential for effective collaboration with a distributed team. You will be tasked with creating engaging product content, managing promotional activities, and staying abreast of the latest e-commerce trends and technologies.
Responsibilities:
- Develop and implement the overall e-commerce strategy to drive revenue growth.
- Manage and optimize the company website for a superior user experience and high conversion rates.
- Oversee all digital marketing efforts, including SEO, SEM, social media marketing, and email campaigns.
- Analyze website performance, sales data, and customer insights to identify opportunities for improvement.
- Manage online product catalog, ensuring accuracy and compelling product descriptions.
- Collaborate with internal teams to ensure efficient order fulfillment and customer service.
- Manage the e-commerce budget and track ROI of marketing initiatives.
- Stay updated with e-commerce best practices and emerging technologies.
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Minimum of 5 years of experience in e-commerce management or digital marketing.
- Proven track record of successfully growing online sales and managing e-commerce platforms.
- Strong analytical skills and experience with web analytics tools (e.g., Google Analytics).
- Excellent understanding of SEO, SEM, social media marketing, and email marketing.
- Experience with e-commerce platforms (e.g., Shopify, Magento) is required.
- Demonstrated ability to lead and collaborate in a remote team environment.
This advertiser has chosen not to accept applicants from your region.
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Senior E-commerce Manager - Retail
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a highly strategic and results-driven Senior E-commerce Manager to lead their online retail operations. This is a fully remote position, offering an exciting opportunity to drive growth and innovation in the digital retail space. You will be responsible for developing and executing comprehensive e-commerce strategies, optimizing the online customer journey, and maximizing sales and profitability across all digital channels. Your role will involve managing the e-commerce platform, overseeing digital marketing campaigns, and analyzing website performance to identify areas for improvement. A deep understanding of e-commerce best practices, SEO, SEM, social media marketing, and conversion rate optimization is essential. The ideal candidate will possess a proven track record in managing successful e-commerce businesses, demonstrating expertise in online merchandising, customer acquisition, and retention strategies. You should have excellent analytical and problem-solving skills, with the ability to interpret data and translate it into actionable insights. Strong leadership and project management skills are crucial for coordinating with internal teams (marketing, IT, customer service) and external partners. This is a demanding yet rewarding role for a forward-thinking professional passionate about shaping the future of online retail.This role's fully remote nature provides significant autonomy and flexibility for the successful candidate. We are looking for an individual who can drive continuous improvement in the online customer experience and achieve ambitious growth targets. Your ability to stay ahead of e-commerce trends and implement innovative strategies will be key to success.
Key Responsibilities:
Key Responsibilities:
- Develop and implement a robust e-commerce strategy to drive online sales and profitability.
- Manage and optimize the company's e-commerce website and associated platforms.
- Oversee the planning and execution of digital marketing campaigns, including SEO, SEM, email marketing, and social media advertising.
- Analyze website traffic, conversion rates, and customer behavior to identify opportunities for growth.
- Develop and manage online merchandising strategies, ensuring product presentation and availability.
- Enhance the online customer experience to improve satisfaction and loyalty.
- Collaborate with marketing, IT, and customer service teams to ensure seamless operations.
- Manage the e-commerce budget and track ROI for all digital marketing initiatives.
- Stay abreast of emerging e-commerce trends, technologies, and competitor activities.
- Identify and implement A/B testing and other optimization techniques to improve website performance.
- Bachelor's degree in Marketing, Business Administration, or a related field; Master's degree is a plus.
- Minimum of 7 years of experience in e-commerce management, with a strong focus on retail.
- Demonstrated success in driving online sales growth and profitability.
- Expertise in e-commerce platforms, digital marketing tools, and analytics.
- Strong understanding of SEO, SEM, social media marketing, and conversion rate optimization.
- Excellent analytical, problem-solving, and strategic thinking skills.
- Proven leadership and project management abilities.
- Exceptional communication and interpersonal skills.
- Ability to work independently and collaboratively in a remote setting.
- Experience with online merchandising and content management systems.
This advertiser has chosen not to accept applicants from your region.
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Senior E-commerce Manager (Retail - Remote)
Posted 20 days ago
Job Viewed
Job Description
Our client, a rapidly expanding retail brand, is seeking a highly skilled and strategic Senior E-commerce Manager to lead their online sales operations. This is a fully remote position, offering the chance to drive significant growth in the digital retail space. You will be responsible for developing and executing a comprehensive e-commerce strategy, optimizing the online customer journey, and maximizing conversion rates and revenue. This includes managing the e-commerce platform, overseeing digital marketing campaigns (SEO, SEM, social media, email marketing), and ensuring a seamless and engaging online shopping experience. The ideal candidate will have a deep understanding of e-commerce best practices, analytics tools (e.g., Google Analytics), and performance marketing. You will work closely with merchandising, marketing, IT, and customer service teams to align online efforts with overall business objectives. Key responsibilities include analyzing sales data, identifying trends, and implementing data-driven strategies to improve website performance, customer acquisition, and retention. You will also manage online product listings, pricing strategies, and promotional activities. Experience with A/B testing and conversion rate optimization (CRO) techniques is crucial. This role demands strong leadership abilities, excellent communication skills, and a proven track record of success in growing online sales for retail businesses. You should be adept at managing budgets, forecasting sales, and reporting on key performance indicators (KPIs). This is an exciting opportunity to take ownership of a critical business function and make a tangible impact in a dynamic retail environment, with the full flexibility of a remote role. If you are a results-oriented e-commerce professional with a passion for online retail, we encourage you to apply. This position is based in **Mlolongo, Machakos, KE**, but the role is entirely remote.
Responsibilities:
Responsibilities:
- Develop and implement the overall e-commerce strategy.
- Manage and optimize the e-commerce platform for user experience and conversions.
- Oversee digital marketing initiatives including SEO, SEM, email, and social media.
- Analyze e-commerce data and provide actionable insights for growth.
- Manage online product catalog, pricing, and promotional activities.
- Drive customer acquisition, conversion, and retention strategies.
- Collaborate with cross-functional teams to ensure seamless online operations.
- Monitor website performance, identify issues, and implement solutions.
- Manage the e-commerce budget and forecast sales.
- Bachelor's degree in Marketing, Business, E-commerce, or a related field.
- Minimum of 6 years of experience in e-commerce management within the retail sector.
- Proven track record of driving online sales growth and improving conversion rates.
- Strong understanding of e-commerce platforms, digital marketing channels, and analytics tools.
- Proficiency in SEO, SEM, email marketing, and social media marketing.
- Excellent analytical, strategic thinking, and problem-solving skills.
- Strong leadership and project management capabilities.
- Exceptional communication and interpersonal skills.
- Experience with A/B testing and CRO.
This advertiser has chosen not to accept applicants from your region.
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Senior E-commerce Manager - Retail Operations
Posted 12 days ago
Job Viewed
Job Description
Our client, a prominent player in the retail sector, is seeking an experienced Senior E-commerce Manager to drive online sales growth and enhance the digital customer experience. This is a fully remote position, offering the flexibility to manage and optimize e-commerce operations from your chosen location while collaborating with a dedicated team. You will be responsible for developing and executing e-commerce strategies, managing online platforms, and analyzing performance data to achieve sales targets. The ideal candidate possesses a strong understanding of digital marketing, e-commerce technologies, and retail trends.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement comprehensive e-commerce strategies to maximize online revenue and market share.
- Manage and optimize the company's e-commerce website(s), ensuring a seamless user experience.
- Oversee all aspects of online product merchandising, content management, and promotional campaigns.
- Analyze e-commerce performance data, identify trends, and provide actionable insights to improve sales and conversion rates.
- Manage digital marketing initiatives, including SEO, SEM, social media marketing, and email marketing.
- Identify and implement new e-commerce technologies and platforms to enhance customer engagement.
- Collaborate with cross-functional teams, including marketing, operations, and customer service.
- Monitor competitor activities and market trends to identify new opportunities.
- Manage relationships with third-party vendors and e-commerce partners.
- Ensure compliance with all relevant e-commerce regulations and data privacy laws.
Qualifications:
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in e-commerce management, with a strong focus on retail.
- Proven track record of successfully driving online sales growth and improving customer acquisition.
- In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Strong understanding of digital marketing channels and analytics tools (e.g., Google Analytics).
- Excellent analytical, strategic thinking, and problem-solving skills.
- Proficiency in managing online advertising campaigns and optimizing for ROI.
- Exceptional communication, leadership, and project management abilities.
- Ability to work independently and manage multiple priorities in a remote setting.
- Experience with CRM systems and customer data management is a plus.
This advertiser has chosen not to accept applicants from your region.
3
Senior E-commerce Manager - Online Retail Strategy
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking an innovative and strategic Senior E-commerce Manager to drive growth and optimize online sales channels within a fully remote operational framework. You will be responsible for developing and executing comprehensive e-commerce strategies that enhance customer experience, increase conversion rates, and maximize revenue. This role requires a deep understanding of digital marketing, website optimization, user experience (UX), and online sales funnels. You will lead a remote team of specialists, overseeing all aspects of the online store, including merchandising, promotions, analytics, and customer service.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement a robust e-commerce strategy to achieve sales and growth targets.
- Manage the day-to-day operations of the online store, including product catalog management, pricing, and inventory.
- Optimize website performance, user experience, and conversion rates through A/B testing and data analysis.
- Develop and execute digital marketing campaigns (SEO, SEM, social media, email marketing) to drive traffic and sales.
- Analyze e-commerce data, metrics, and customer behavior to identify trends and opportunities for improvement.
- Manage the e-commerce budget and ensure a strong return on investment (ROI) for all initiatives.
- Collaborate with marketing, product development, and customer service teams to ensure a seamless customer journey.
- Stay up-to-date with e-commerce trends, technologies, and best practices.
- Lead and mentor a remote team of e-commerce professionals.
- Manage third-party e-commerce platforms and integrations.
- Ensure a high level of customer satisfaction and loyalty.
Qualifications:
- Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field.
- Minimum of 6 years of experience in e-commerce management, with a proven track record of driving online sales growth.
- Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Expertise in digital marketing channels, including SEO, SEM, social media marketing, and email marketing.
- Proficiency in web analytics tools (e.g., Google Analytics) and data interpretation.
- Experience with A/B testing and conversion rate optimization (CRO).
- Excellent leadership, team management, and communication skills.
- Ability to work independently and manage projects effectively in a remote environment.
- Strong understanding of customer experience (CX) and user interface (UI)/user experience (UX) principles.
- Familiarity with CRM systems and marketing automation tools.
- Passionate about online retail and driving business growth.
This advertiser has chosen not to accept applicants from your region.
4
E-commerce Store Manager - Luxury Goods
Posted 10 days ago
Job Viewed
Job Description
Our client is looking for an experienced and strategic E-commerce Store Manager to oversee the online operations of their luxury goods business. This role is entirely remote, allowing you to manage operations from anywhere. You will be responsible for the end-to-end management of the e-commerce platform, ensuring a seamless and engaging customer experience. Key responsibilities include developing and implementing e-commerce strategies, optimizing website performance, managing product listings and inventory, and driving online sales growth. You will analyze sales data, customer behavior, and market trends to identify opportunities for improvement and innovation. This position requires a strong understanding of digital marketing, SEO/SEM, social media marketing, and email marketing to drive traffic and conversions. You will also manage customer service inquiries, ensuring prompt and professional resolution of issues. The ideal candidate will have a proven track record in e-commerce management, with a focus on luxury brands. Excellent analytical skills, a keen eye for detail, and a passion for customer satisfaction are essential. You should be proficient with e-commerce platforms (e.g., Shopify, Magento) and analytics tools (e.g., Google Analytics). This is a remote position, contributing to the success of our online presence, with the operational hub implicitly connected to Mombasa, Mombasa, KE . You will collaborate with cross-functional teams, including marketing, logistics, and IT, to achieve business objectives. We seek a proactive and creative individual who can adapt to the ever-evolving e-commerce landscape and deliver exceptional results. If you are a visionary leader with a passion for luxury retail and a drive to excel in the digital space, we want to hear from you. This role offers a competitive salary and the opportunity to shape the future of our online brand.
This advertiser has chosen not to accept applicants from your region.
5
E-commerce Manager - Fashion Retail
Posted 10 days ago
Job Viewed
Job Description
Our client, a rapidly expanding fashion retailer, is seeking an experienced and results-driven E-commerce Manager to lead their online sales strategy. This is a fully remote position, offering the opportunity to manage a thriving online business from anywhere. You will be responsible for developing and executing a comprehensive e-commerce strategy to drive sales, enhance customer experience, and expand market reach. The ideal candidate will have a proven track record in managing online retail operations, with a deep understanding of e-commerce platforms, digital marketing, and online customer acquisition strategies. You will oversee website management, merchandising, online marketing campaigns, and customer service operations to ensure a seamless and profitable online presence. Collaboration with marketing, IT, and logistics teams will be essential for success.
Key Responsibilities:
Key Responsibilities:
- Develop and implement the overall e-commerce strategy to drive online revenue growth.
- Manage the day-to-day operations of the e-commerce website, including product listings, merchandising, and content updates.
- Plan and execute digital marketing campaigns (SEO, SEM, social media marketing, email marketing) to drive traffic and conversions.
- Analyze website performance metrics, sales data, and customer behavior to identify opportunities for improvement.
- Optimize the customer journey and user experience on the website.
- Manage online inventory and ensure timely order fulfillment in coordination with the logistics team.
- Oversee online payment gateways and ensure secure transactions.
- Develop and manage the e-commerce budget.
- Stay up-to-date with the latest e-commerce trends, technologies, and best practices.
- Manage relationships with third-party vendors and agencies.
This advertiser has chosen not to accept applicants from your region.
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E-commerce Growth Manager - Online Retail
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly expanding online retailer, is looking for an innovative and results-driven E-commerce Growth Manager to lead their digital commerce strategy. This fully remote position requires a strategic thinker with a deep understanding of online sales channels, social media marketing, and customer acquisition. You will be instrumental in driving online revenue, enhancing customer experience, and expanding market reach.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and execute a comprehensive e-commerce strategy to maximize sales and profitability.
- Manage and optimize all online sales channels, including the company website, marketplaces, and social commerce platforms.
- Oversee the creation and implementation of digital marketing campaigns across social media, email, and paid advertising.
- Analyze website traffic, sales data, and customer behavior to identify growth opportunities and areas for improvement.
- Manage product listings, pricing, and promotions to ensure competitiveness and maximize conversion rates.
- Develop and implement strategies to enhance customer engagement and loyalty through social media and other digital touchpoints.
- Collaborate with marketing, content, and design teams to create compelling product descriptions, visuals, and marketing materials.
- Stay abreast of emerging e-commerce trends, technologies, and competitor activities.
- Manage the e-commerce budget and track ROI for all digital marketing initiatives.
- Effectively communicate strategies and results to senior leadership in a remote setting.
Qualifications:
- Bachelor's degree in Marketing, Business, E-commerce, or a related field.
- Proven experience (5+ years) in e-commerce management, digital marketing, and social media strategy.
- Demonstrated success in driving online sales growth and managing e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Expertise in social media marketing, SEO, SEM, email marketing, and analytics tools (e.g., Google Analytics).
- Strong understanding of customer acquisition and retention strategies in an online environment.
- Excellent analytical skills with the ability to translate data into actionable insights.
- Outstanding communication and collaboration skills, especially in a remote work context.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Experience in the retail sector, particularly in the Mombasa, Mombasa, KE area or similar coastal regions, is an advantage.
- Creative thinker with a passion for e-commerce and digital innovation.
This advertiser has chosen not to accept applicants from your region.
7
Senior Facilities Manager - Specialized Cleaning Operations
Posted 20 days ago
Job Viewed
Job Description
Our client is looking for a highly experienced Senior Facilities Manager with specialized expertise in managing large-scale cleaning and sanitation operations. This is a critical on-site role responsible for ensuring the highest standards of hygiene, safety, and operational efficiency across multiple facilities. The successful candidate will oversee all aspects of cleaning staff management, including recruitment, training, scheduling, and performance evaluation. You will be responsible for developing and implementing comprehensive cleaning protocols, ensuring compliance with health regulations and industry best practices. Key responsibilities include managing cleaning budgets, procuring and maintaining cleaning equipment and supplies, and conducting regular site inspections to ensure quality control. The ideal candidate will have a deep understanding of industrial cleaning techniques, chemical safety, and waste management procedures. Experience in managing specialized cleaning services, such as healthcare or food processing environments, is highly desirable. This position demands exceptional leadership skills, strong organizational abilities, and a meticulous attention to detail. You will work closely with other facility management teams, safety officers, and external vendors to ensure a safe and clean working environment. The ability to troubleshoot issues, implement corrective actions promptly, and maintain detailed records is essential. You will also be responsible for developing and refining cleaning schedules to minimize disruption to ongoing operations. This is a hands-on role that requires a proactive approach to problem-solving and a commitment to maintaining impeccable standards of cleanliness and sanitation. You will lead a team dedicated to upholding the company's commitment to health and safety, ensuring that all facilities meet stringent standards. Your role will be vital in maintaining operational continuity and protecting the well-being of employees and visitors.
This advertiser has chosen not to accept applicants from your region.
8
Remote Senior Guest Services Manager - Hospitality
Posted 5 days ago
Job Viewed
Job Description
Our client, a premier hospitality group, is seeking an experienced and dynamic Senior Guest Services Manager to oversee and elevate the guest experience. This is a fully remote position, allowing you to contribute to exceptional service standards from your chosen location. You will be responsible for developing and implementing guest service strategies, training and managing remote service teams, and ensuring consistent delivery of outstanding hospitality. The ideal candidate has a deep passion for service excellence, a thorough understanding of hospitality operations, and proven leadership skills in managing customer relations and resolving complex guest issues. You will be instrumental in maintaining brand reputation and fostering guest loyalty.
Key Responsibilities:
Key Responsibilities:
- Lead the development and implementation of innovative guest service initiatives.
- Oversee the daily operations of remote guest services teams, ensuring adherence to service standards.
- Monitor guest feedback across all platforms and implement service recovery strategies when necessary.
- Train, coach, and mentor guest services staff, fostering a culture of excellence.
- Develop and maintain standard operating procedures for guest services.
- Collaborate with other departments to ensure a seamless and positive guest experience.
- Manage escalated guest complaints and ensure swift, satisfactory resolutions.
- Analyze guest service metrics and report on performance trends to management.
- Identify opportunities to enhance guest satisfaction, loyalty, and repeat business.
- Stay current with industry trends and best practices in hospitality guest relations.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related discipline.
- Minimum of 6 years of progressive experience in guest services or front office management within the hospitality sector.
- Demonstrated success in leading and managing teams, preferably in a remote or distributed setting.
- Exceptional understanding of hotel operations and customer service best practices.
- Strong analytical and problem-solving skills, with the ability to handle complex guest issues.
- Excellent interpersonal and communication skills, with a high degree of professionalism.
- Proficiency in hotel management software (PMS) and customer relationship management (CRM) systems.
- Ability to work flexible hours and manage multiple priorities effectively.
- A passion for creating memorable guest experiences.
- Fluency in English is essential; additional languages are a plus.
This advertiser has chosen not to accept applicants from your region.
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