2,486 Senior Automotive Service Advisor jobs in Kenya
Senior Ayurvedic Wellness Consultant & Formulator
Posted 22 days ago
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Job Description
Our client, a premium wellness brand committed to holistic health and natural remedies, is seeking a highly experienced Senior Ayurvedic Wellness Consultant & Formulator to lead its remote wellness initiatives. This role is perfect for an expert deeply rooted in Ayurvedic principles, with a passion for creating personalized wellness plans and developing authentic Ayurvedic formulations. You will be responsible for conducting in-depth consultations with clients remotely, assessing their unique constitution (Prakriti) and current imbalances (Vikriti) to provide tailored diet, lifestyle, and herbal recommendations. A significant part of your role will involve the conceptualization, research, and formulation of high-quality Ayurvedic products, including herbal supplements, skincare, and therapeutic oils, ensuring adherence to traditional practices and modern quality standards. You will leverage your extensive knowledge of Ayurvedic pharmacology (Dravyaguna) and treatment modalities (Chikitsa) to guide product development and client care. Collaboration with our R&D team, marketing, and product development departments will be essential to bring innovative and effective Ayurvedic solutions to market. The ideal candidate will hold a degree in Ayurveda (BAMS/MD-Ayurveda) or an equivalent qualification, with a minimum of 7 years of clinical practice and product formulation experience. Exceptional understanding of the classical Ayurvedic texts, herbal materia medica, and patient assessment techniques is required. Strong communication and empathetic listening skills are paramount for effective remote client engagement. You should also have experience in managing product development lifecycles, from concept to market. This position offers the exciting opportunity to shape the future of authentic Ayurvedic wellness, connecting with clients globally from your remote workspace, with oversight of operations connected to **Nairobi, Nairobi, KE**. You will be instrumental in promoting well-being through the ancient wisdom of Ayurveda, blending tradition with contemporary needs.
Responsibilities:
Responsibilities:
- Conduct remote Ayurvedic consultations to assess client health and well-being.
- Develop personalized diet, lifestyle, and herbal treatment plans based on Ayurvedic principles.
- Research, formulate, and oversee the development of new Ayurvedic products.
- Ensure authenticity and efficacy of all Ayurvedic formulations.
- Educate clients and team members on Ayurvedic philosophy and practices.
- Collaborate with R&D, marketing, and production teams for product innovation.
- Stay updated on the latest research in Ayurveda and complementary medicine.
- Maintain detailed client records and ensure adherence to quality standards.
- BAMS (Bachelor of Ayurvedic Medicine and Surgery) or equivalent advanced degree in Ayurveda.
- Minimum of 7 years of clinical practice experience in Ayurveda.
- Proven experience in Ayurvedic product formulation and development.
- In-depth knowledge of Ayurvedic herbs, pharmacology (Dravyaguna), and treatment protocols.
- Excellent diagnostic and client assessment skills.
- Strong communication, interpersonal, and empathetic listening abilities.
- Proficiency in remote client consultation platforms.
- Understanding of regulatory requirements for herbal products.
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Automotive Service Advisor - Customer Relations
Posted 5 days ago
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Job Description
Our client is seeking a customer-focused and technically adept Automotive Service Advisor to manage client relationships and service appointments. This is a fully remote position, allowing you to provide exceptional service and manage operations from your home office. You will be the primary point of contact for customers, understanding their vehicle concerns, scheduling service appointments, and communicating repair estimates and timelines clearly and professionally. The ideal candidate possesses excellent communication and interpersonal skills, with a strong understanding of automotive systems and repair processes. You will be responsible for accurately diagnosing customer concerns, liaising with the service technicians, and ensuring customer satisfaction throughout the service experience. This role requires strong organizational skills, the ability to multitask effectively, and proficiency in using service management software and online communication tools. You will play a vital role in building customer loyalty and ensuring the smooth operation of the service department. We are looking for a self-motivated individual who can work independently, manage client expectations, and contribute to a positive team environment, even in a remote setting. A passion for the automotive industry and a commitment to providing outstanding customer service are essential. You will leverage digital platforms to manage appointments, process service orders, and communicate with customers via phone, email, and messaging apps. This is an excellent opportunity to advance your career in the automotive sector, utilizing your customer service and technical knowledge in a flexible, remote capacity.
Responsibilities:
Responsibilities:
- Greet customers and attentively listen to their vehicle concerns.
- Schedule service appointments accurately and efficiently.
- Clearly explain service recommendations and repair estimates to customers.
- Accurately record customer issues and service requests in the system.
- Coordinate with the service technicians to ensure timely completion of work.
- Provide regular updates to customers on the status of their vehicle repairs.
- Process service orders and manage billing procedures.
- Address customer inquiries and resolve any service-related issues promptly.
- Build and maintain strong customer relationships.
- Ensure a high level of customer satisfaction.
- Maintain knowledge of automotive services and repair procedures.
- Upsell additional services or products when appropriate and beneficial to the customer.
- Proven experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
- Strong understanding of automotive systems, terminology, and repair processes.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in using service management software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a remote team.
- High school diploma or equivalent; technical certification is a plus.
- A passion for the automotive industry and commitment to customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
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Automotive Service Advisor
Posted 22 days ago
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Job Description
Our client is seeking an experienced and customer-focused Automotive Service Advisor to join their busy dealership in **Nakuru, Nakuru, KE**. This is a hybrid role, requiring your presence in the workshop for a significant portion of the week, with potential for some remote administrative tasks. You will be the primary point of contact for customers, ensuring they receive excellent service and their vehicles are maintained to the highest standards. Your role involves understanding customer concerns, accurately diagnosing issues with the help of technicians, recommending necessary repairs, and managing the service process from start to finish.
Responsibilities:
Qualifications:
Responsibilities:
- Greet customers, listen to their concerns, and accurately record vehicle issues.
- Inspect vehicles with technicians and recommend necessary services and repairs.
- Provide detailed explanations of recommended services and repairs to customers.
- Estimate costs for labor and parts and present them to customers for approval.
- Schedule service appointments and manage the service department's workflow.
- Maintain clear and consistent communication with customers regarding their vehicle's status.
- Process customer payments and manage service invoices.
- Ensure customer satisfaction by delivering exceptional service.
- Keep up-to-date with the latest automotive technologies and service procedures.
- Collaborate with technicians and other dealership staff to ensure efficient operations.
Qualifications:
- Proven experience as an Automotive Service Advisor or in a similar customer-facing role in the automotive industry.
- Strong knowledge of automotive systems and maintenance.
- Excellent customer service and communication skills.
- Ability to diagnose and explain automotive issues clearly.
- Proficiency in using service management software.
- Strong organizational and multitasking abilities.
- A valid driver's license and clean driving record.
- Experience in a dealership environment is highly preferred.
- Technical or mechanical aptitude is a significant advantage.
- High school diploma or equivalent required; vocational training in automotive technology is a plus.
This advertiser has chosen not to accept applicants from your region.
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Senior Automotive Service Advisor
Posted 22 days ago
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Job Description
Our client is seeking a highly experienced and customer-focused Senior Automotive Service Advisor to join their fully remote client support team. In this vital role, you will serve as the primary point of contact for customers seeking assistance with vehicle maintenance, repairs, and technical inquiries. You will leverage your extensive automotive knowledge to provide exceptional remote support, diagnose issues, explain technical procedures, and ensure a seamless customer experience.
Key Responsibilities:
Proficiency with CRM software and standard office applications is required. The ability to work independently, manage time effectively, and handle high-volume customer interactions in a remote setting is crucial. If you are passionate about vehicles, dedicated to providing outstanding customer service, and seeking a flexible, remote opportunity, we encourage you to apply. Join a forward-thinking company that values its customers and employees.
Key Responsibilities:
- Provide expert remote consultation to customers regarding vehicle service, maintenance schedules, and repair options.
- Accurately diagnose customer concerns and translate technical issues into understandable terms for non-technical individuals.
- Effectively manage customer expectations regarding repair timelines, costs, and potential outcomes.
- Guide customers through troubleshooting steps for common vehicle issues when appropriate.
- Coordinate with internal service departments or partner workshops to facilitate necessary repairs and service appointments.
- Maintain detailed and accurate customer records and service histories in the CRM system.
- Process service orders, invoices, and payments efficiently and accurately.
- Address customer complaints and concerns promptly and professionally, aiming for satisfactory resolution.
- Stay current with automotive technologies, manufacturer updates, and service best practices.
- Proactively identify opportunities to upsell or cross-sell services and products.
- Contribute to team efforts by sharing knowledge and assisting colleagues.
- Ensure high levels of customer satisfaction and loyalty.
Proficiency with CRM software and standard office applications is required. The ability to work independently, manage time effectively, and handle high-volume customer interactions in a remote setting is crucial. If you are passionate about vehicles, dedicated to providing outstanding customer service, and seeking a flexible, remote opportunity, we encourage you to apply. Join a forward-thinking company that values its customers and employees.
This advertiser has chosen not to accept applicants from your region.
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Remote Automotive Service Advisor
Posted 16 days ago
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Job Description
Our client is seeking a customer-focused and technically knowledgeable Remote Automotive Service Advisor. This fully remote position allows you to serve clients virtually, assisting them with vehicle maintenance and repair needs. You will be responsible for greeting customers, understanding their vehicle issues, recommending appropriate services and repairs, and accurately estimating costs and timelines. A key part of your role involves explaining complex automotive problems in a clear and understandable manner to customers and effectively scheduling service appointments. You will act as the primary point of contact between the customer and the service technicians, ensuring clear communication and customer satisfaction throughout the service process. The ideal candidate will possess strong interpersonal and communication skills, with the ability to build rapport with customers and address their concerns empathetically. A solid understanding of automotive systems, common vehicle issues, and maintenance requirements is essential. You should be proficient in using service management software and online diagnostic tools. Excellent organizational and multitasking abilities are crucial for managing customer inquiries, scheduling, and follow-ups efficiently in a remote setting. This role requires a proactive approach to customer service and a commitment to delivering an exceptional experience. You will play a vital role in ensuring customer loyalty and driving service revenue. While this is a remote role, your responsibilities will support customer needs related to automotive services potentially impacting the **Nyeri, Nyeri, KE** region. Requirements:
- High school diploma or equivalent; Associate's degree in Automotive Technology or related field is a plus.
- Minimum of 3 years of experience as an automotive service advisor, technician, or in a customer-facing role within the automotive industry.
- Strong understanding of vehicle systems, diagnostics, and automotive repair processes.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in service management software and basic computer applications.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Problem-solving skills and attention to detail.
- Enthusiastic and professional demeanor.
- High school diploma or equivalent; Associate's degree in Automotive Technology or related field is a plus.
- Minimum of 3 years of experience as an automotive service advisor, technician, or in a customer-facing role within the automotive industry.
- Strong understanding of vehicle systems, diagnostics, and automotive repair processes.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in service management software and basic computer applications.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Problem-solving skills and attention to detail.
- Enthusiastic and professional demeanor.
This advertiser has chosen not to accept applicants from your region.
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Automotive Service Advisor - Remote
Posted 17 days ago
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Job Description
Our client is seeking a customer-focused and knowledgeable Automotive Service Advisor to manage client interactions and service appointments remotely. This fully remote position allows you to work from home, assisting customers with their vehicle maintenance and repair needs. You will be the primary point of contact, diagnosing issues based on customer descriptions, scheduling service appointments, coordinating with the service department, and ensuring customer satisfaction. The ideal candidate will have a strong understanding of automotive systems and excellent communication and organizational skills.
Key Responsibilities:
Qualifications:
This fully remote role supports our client's operations surrounding **Machakos, Machakos, KE**. We are looking for an individual who can provide exceptional remote service to automotive clients.
Key Responsibilities:
- Greet customers and accurately assess their vehicle service needs via phone, email, or chat.
- Advise customers on necessary automotive repairs and maintenance services.
- Generate service estimates and explain them clearly to customers.
- Schedule service appointments efficiently, coordinating with the availability of technicians.
- Effectively communicate repair status updates to customers throughout the service process.
- Ensure customer satisfaction by providing excellent service and addressing concerns promptly.
- Maintain accurate customer records and service histories.
- Collaborate with automotive technicians and service managers to ensure smooth workflow.
- Process service orders and payments accurately.
- Upsell additional services and products when appropriate.
- Stay updated on automotive technology and service procedures.
Qualifications:
- High school diploma or equivalent; automotive technical certification or associate's degree is a plus.
- Proven experience as an Automotive Service Advisor, Service Writer, or similar customer-facing role in the automotive industry.
- Strong knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in using automotive service management software (e.g., CDK, Reynolds and Reynolds).
- Ability to explain technical information clearly and concisely to non-technical customers.
- Strong organizational and time management skills.
- Ability to multitask and manage multiple customer inquiries simultaneously.
- Comfortable working independently and managing workload in a remote setting.
- A passion for vehicles and commitment to customer satisfaction.
This fully remote role supports our client's operations surrounding **Machakos, Machakos, KE**. We are looking for an individual who can provide exceptional remote service to automotive clients.
This advertiser has chosen not to accept applicants from your region.
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Remote Senior Automotive Service Advisor
Posted 22 days ago
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Job Description
Our client is seeking an experienced and customer-focused Remote Senior Automotive Service Advisor to join their fully remote customer support and service management team. In this critical role, you will be the primary point of contact for customers seeking automotive service and repair advice, operating entirely from a remote location. You will leverage your extensive knowledge of automotive systems, repair processes, and customer service best practices to guide customers through service appointments, explain diagnoses, provide repair estimates, and ensure a positive service experience. Your responsibilities will include actively listening to customer concerns, accurately documenting vehicle issues, and effectively communicating technical information in a clear, understandable manner. You will work closely with remote service technicians and support staff to coordinate repairs, manage scheduling, and ensure timely completion of work. Building and maintaining strong customer relationships through exceptional communication and problem-solving will be paramount. You will also be involved in managing customer feedback, addressing complaints, and seeking solutions to ensure customer satisfaction. This position requires excellent interpersonal skills, a deep understanding of automotive terminology and procedures, and proficiency with customer relationship management (CRM) software and service scheduling systems. The ideal candidate is highly organized, detail-oriented, and possesses the ability to multitask effectively in a fast-paced, remote environment. A proactive approach to customer service and a commitment to upholding the highest standards of professionalism are essential. This is an outstanding opportunity for a seasoned Service Advisor to transition to a remote role, offering flexibility and the chance to focus on high-level customer interaction and service coordination. Responsibilities include:
- Engaging with customers remotely to understand their vehicle service and repair needs.
- Accurately documenting customer requests and vehicle concerns.
- Explaining diagnostic findings and proposed repair solutions clearly to customers.
- Providing detailed and accurate service estimates.
- Scheduling service appointments and managing repair workflows remotely.
- Liaising with remote technicians to ensure efficient and quality repair work.
- Addressing customer inquiries, concerns, and complaints promptly and professionally.
- Maintaining customer records and service histories in the CRM system.
- Ensuring a high level of customer satisfaction and retention.
- Staying updated on automotive technologies, service procedures, and company offerings.
- Extensive experience as an Automotive Service Advisor or similar customer-facing role in the automotive industry.
- In-depth knowledge of automotive systems, diagnostics, and repair processes.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency with CRM software and service management systems.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work independently and manage workload effectively in a remote setting.
- High school diploma or equivalent; automotive technical certifications are a plus.
- Reliable high-speed internet and a suitable home office setup.
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Senior Automotive Service Advisor, Remote
Posted 15 days ago
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Job Description
Our client is seeking a highly skilled and customer-focused Senior Automotive Service Advisor to join their dynamic team in a fully remote capacity. This role is critical in managing customer relationships, coordinating service appointments, and ensuring a seamless experience for vehicle owners. As a remote advisor, you will leverage digital tools and platforms to communicate with customers, diagnose vehicle issues through remote consultations, and liaise with our network of automotive technicians. Your primary responsibility will be to provide exceptional customer service, advise clients on necessary repairs and maintenance, and accurately estimate costs. You will be the main point of contact for customers throughout the service process, keeping them informed of progress and addressing any concerns promptly. This position requires a deep understanding of automotive systems, repair procedures, and the ability to translate technical information into clear, understandable terms for clients. You will also be responsible for scheduling service appointments, managing service records, and ensuring customer satisfaction. The ideal candidate will have a proven track record in the automotive industry, excellent communication and interpersonal skills, and a strong aptitude for problem-solving. Experience with automotive diagnostic software and CRM systems is highly desirable. This role offers the flexibility of working from anywhere, while contributing significantly to our automotive service excellence. You will play a key role in maintaining our reputation for quality service and building long-term customer loyalty. The successful candidate will be self-motivated, organized, and adept at managing their workload in a remote environment. This role is ideally suited for an experienced professional who can effectively manage customer expectations and drive service revenue through outstanding advice and support. The job location is in Kericho, Kericho, KE , however, this position is 100% remote.
Responsibilities:
Responsibilities:
- Consult with customers to understand their vehicle's needs and concerns.
- Provide accurate estimates for repairs and maintenance services.
- Schedule service appointments and manage the service workflow.
- Communicate effectively with customers regarding service status and recommendations.
- Build and maintain strong customer relationships through excellent service.
- Liaise between customers and automotive technicians to ensure clear communication.
- Process service orders and manage customer billing accurately.
- Maintain detailed service records and customer history.
- Stay updated on automotive technology and service best practices.
- Troubleshoot and resolve customer issues efficiently.
- Proven experience as an Automotive Service Advisor or similar role.
- Strong knowledge of automotive systems and repair processes.
- Excellent customer service and communication skills.
- Experience with automotive diagnostic tools and software.
- Familiarity with CRM systems and service management software.
- Ability to manage multiple tasks and prioritize effectively in a remote setting.
- High school diploma or equivalent; ASE certification is a plus.
- Demonstrated ability to upsell services and build customer loyalty.
This advertiser has chosen not to accept applicants from your region.
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Remote Automotive Service Advisor - Diagnostic Support
Posted 22 days ago
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Job Description
Our client, a leading automotive group, is seeking a highly knowledgeable and customer-focused Remote Automotive Service Advisor to join their innovative team. This is a unique, fully remote opportunity where you will serve as the primary point of contact for customers seeking diagnostic support and service scheduling for their vehicles. Leveraging your expertise in automotive systems and excellent communication skills, you will guide customers through the diagnostic process, interpret technical information, and effectively communicate repair recommendations and costs. The ideal candidate possesses a strong technical background in automotive mechanics, coupled with exceptional customer service and problem-solving abilities. You must be comfortable working independently in a remote environment, utilizing advanced telecommunication and diagnostic support tools. Your role will be crucial in ensuring customer satisfaction and driving service department efficiency by providing expert advice and coordinating vehicle service appointments. Responsibilities include:
- Engaging with customers remotely to understand vehicle concerns and symptoms.
- Guiding customers through initial diagnostic steps and gathering relevant information.
- Interpreting vehicle diagnostic reports and technical data.
- Clearly explaining potential repairs, associated costs, and timelines to customers.
- Scheduling service appointments based on customer availability and workshop capacity.
- Liaising with the service technicians to ensure accurate understanding of vehicle issues and repair needs.
- Providing excellent customer service, building trust, and ensuring customer satisfaction.
- Maintaining detailed records of customer interactions and service requests.
- Upselling relevant services and maintenance packages where appropriate.
- Troubleshooting and resolving customer inquiries and concerns related to vehicle service.
- Staying up-to-date with the latest automotive technologies and diagnostic procedures.
- Collaborating with dealership management to improve service processes.
- Proven experience as an Automotive Service Advisor, Technician, or in a similar customer-facing automotive role.
- Strong knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent communication, listening, and interpersonal skills.
- Ability to clearly explain technical information to non-technical customers.
- Proficiency in using automotive diagnostic equipment and software.
- Experience with remote communication tools and CRM systems.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and manage time effectively in a remote setting.
- A passion for the automotive industry and providing exceptional customer service.
- Automotive certifications (e.g., ASE) are highly desirable.
- A bachelor's degree in automotive technology or a related field is a plus.
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Senior Trichologist & Hair Restoration Consultant
Posted 6 days ago
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Job Description
We are seeking a qualified and compassionate Senior Trichologist & Hair Restoration Consultant to join our growing, remote-first wellness team. This position requires extensive knowledge of hair and scalp health, common conditions, and advanced restoration techniques. You will provide expert virtual consultations to clients, diagnose hair loss and scalp issues, and develop personalized treatment plans. Your responsibilities will include advising on product usage, lifestyle modifications, and coordinating with medical professionals when necessary. The ideal candidate will be a certified trichologist or possess equivalent professional qualifications with a minimum of 5 years of experience in the field. Strong analytical and diagnostic skills, combined with exceptional empathy and communication abilities, are crucial for building trust and rapport with clients remotely. Proficiency with telehealth platforms and virtual consultation tools is a must. You will be instrumental in educating clients on the science behind hair growth and the efficacy of various treatments. This role involves staying current with the latest research and innovations in trichology and hair restoration. We are looking for an independent, highly organized, and dedicated professional committed to helping individuals achieve healthier hair and improved self-confidence. This fully remote role offers the flexibility to serve clients globally while based within the operational influence of **Kisumu, Kisumu, KE**. You will contribute significantly to our reputation as a leader in hair and scalp wellness.
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