4 Sales Operations jobs in Kenya
Senior Sales Operations Specialist
40200 Abothuguchi West
KES95000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for a detail-oriented and analytically driven Senior Sales Operations Specialist to optimize their sales processes and performance. This is a permanent, fully remote position, providing the ideal environment for focusing on data-driven improvements from anywhere. You will be instrumental in managing and enhancing the sales technology stack, including CRM systems, sales automation tools, and reporting dashboards. Your responsibilities will include developing and maintaining sales dashboards and reports, analyzing sales data to identify trends and insights, and providing recommendations for sales process improvements. You will collaborate closely with the sales leadership and individual sales representatives to ensure efficient lead management, territory planning, and commission tracking. The ideal candidate will possess strong analytical skills, proficiency in data analysis and visualization tools (e.g., Salesforce, Tableau, Excel), and a deep understanding of sales methodologies and best practices. Experience in sales operations or a similar analytical role is required. You should be comfortable working with large datasets, performing complex analysis, and presenting findings clearly and concisely. This role demands excellent problem-solving abilities and a proactive approach to identifying and resolving operational challenges. You will play a critical role in enabling the sales team to operate more effectively and efficiently, directly contributing to revenue growth. This position supports sales operations for teams that may be engaged with **Garissa, Garissa, KE**, but the role itself is performed entirely remotely.
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Senior Sales Operations Analyst (Remote)
10100 Makongeni
KES200000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a fast-growing technology firm, is seeking a highly analytical and process-driven Senior Sales Operations Analyst to join their fully remote team. This pivotal role will be responsible for optimizing the sales processes, managing the CRM system, analyzing sales performance data, and developing insightful reports to drive strategic decision-making. You will play a critical part in ensuring the efficiency and effectiveness of the global sales organization.
Responsibilities:
Qualifications:
This fully remote position offers a significant opportunity for a data-driven professional to shape the operational backbone of a thriving sales organization. You will have a direct impact on sales effectiveness and efficiency. The ideal candidate is meticulous, possesses strong analytical capabilities, and excels at process optimization. We are looking for an individual who can thrive in a dynamic, fast-paced environment and is adept at leveraging technology to drive sales performance. The role requires proactive engagement with sales teams and a commitment to continuous improvement.
Responsibilities:
- Analyze sales data to identify trends, forecast performance, and provide actionable insights to sales leadership.
- Manage and optimize the company's CRM system (e.g., Salesforce), including data integrity, user management, and process automation.
- Develop and maintain dashboards and reports to track key sales metrics (KPIs), pipeline health, and team performance.
- Collaborate with sales teams to understand their challenges and develop solutions to improve efficiency and productivity.
- Design, implement, and refine sales processes to streamline operations and enhance customer experience.
- Assist in sales territory planning, quota setting, and compensation plan administration.
- Develop and deliver training materials on sales tools, processes, and best practices.
- Identify opportunities for sales technology adoption and integration.
- Support the sales leadership team with ad-hoc analysis and strategic projects.
- Ensure compliance with data privacy regulations and company policies.
Qualifications:
- Bachelor's degree in Business, Statistics, Economics, or a related quantitative field.
- Minimum of 5 years of experience in Sales Operations, Business Analysis, or a related analytical role, preferably in a technology or SaaS environment.
- Expert proficiency in CRM systems, particularly Salesforce (administration and advanced reporting).
- Advanced skills in data analysis and visualization tools (e.g., Excel, Tableau, Power BI).
- Strong understanding of sales methodologies and go-to-market strategies.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Proven ability to translate complex data into clear, actionable recommendations.
- Strong project management and organizational skills.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Ability to work independently and manage priorities effectively in a fully remote setting.
This fully remote position offers a significant opportunity for a data-driven professional to shape the operational backbone of a thriving sales organization. You will have a direct impact on sales effectiveness and efficiency. The ideal candidate is meticulous, possesses strong analytical capabilities, and excels at process optimization. We are looking for an individual who can thrive in a dynamic, fast-paced environment and is adept at leveraging technology to drive sales performance. The role requires proactive engagement with sales teams and a commitment to continuous improvement.
This advertiser has chosen not to accept applicants from your region.
1
Senior Remote Sales Operations Manager
80101 Shella
KES550000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a highly strategic and results-driven Senior Remote Sales Operations Manager to lead and optimize their sales processes and performance, entirely from a remote location. This role is crucial for enabling the sales team to operate at peak efficiency and effectiveness. You will be responsible for designing, implementing, and refining the operational infrastructure that supports the sales organization, including CRM management, sales process automation, forecasting, performance reporting, and territory planning. The ideal candidate will possess a deep understanding of sales methodologies, CRM systems (e.g., Salesforce, HubSpot), and sales analytics. You will collaborate closely with sales leadership, marketing, and finance to ensure alignment and drive revenue growth. Key responsibilities include developing sales playbooks, managing the sales technology stack, analyzing sales data to identify trends and opportunities, optimizing sales funnels, and providing actionable insights to improve conversion rates and deal velocity. This position requires exceptional analytical, problem-solving, and communication skills. You must be adept at leveraging data to inform strategic decisions and able to manage complex projects with meticulous attention to detail in a remote setting. If you are a seasoned sales operations professional with a passion for driving sales excellence through efficient processes and technology, and you thrive in a fully remote work environment, we encourage you to apply.
Responsibilities:
Qualifications:
Responsibilities:
- Develop, implement, and manage scalable sales processes and operations.
- Oversee and optimize the Customer Relationship Management (CRM) system and other sales tools.
- Drive sales forecasting accuracy and manage the sales pipeline reporting.
- Analyze sales performance data to identify trends, insights, and areas for improvement.
- Develop and maintain sales dashboards and key performance indicators (KPIs).
- Design and implement sales enablement programs and training materials.
- Manage territory planning and account allocation strategies.
- Collaborate with marketing and finance teams to ensure sales and marketing alignment.
- Identify and implement process improvements to enhance sales efficiency and productivity.
- Support the sales team with operational needs and strategic guidance.
- Stay current with best practices in sales operations and sales technology.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
- 5+ years of experience in sales operations, sales management, or a related role.
- Proven expertise in managing and optimizing CRM systems (e.g., Salesforce, HubSpot).
- Strong understanding of sales methodologies and the sales lifecycle.
- Excellent analytical and problem-solving skills, with a data-driven approach.
- Proficiency in sales analytics, forecasting, and reporting tools.
- Strong communication, presentation, and interpersonal skills.
- Ability to manage multiple projects and deadlines in a fast-paced environment.
- Demonstrated ability to work independently and lead initiatives in a remote setting.
- Experience in sales enablement and process improvement.
This advertiser has chosen not to accept applicants from your region.
2
Lead – Sales Back Office Operations
Kiambu, Central
Career Directions Limited (CDL)
Posted 17 days ago
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Job Description
Position Title: Lead – Sales Back Office Operations Department: Sales & DistributionLocation: Kiambu CountyLanguages: Proficiency in Gujarati or HindiRole Purpose The Lead – Sales Back Office Operations will be responsible for managing the customer service and sales support function, ensuring seamless execution of back-office processes including order management, invoicing, credit notes, and pricing updates. The role will also involve leading a team to drive operational excellence, support frontline sales teams, and deliver superior customer experience.Proficiency in Gujarati or Hindi is a MUST, given the cultural and business context of key stakeholders.Key Responsibilities • Oversee the day-to-day operations of the sales back-office team, ensuring timely and accurate processing of customer orders, invoices, credit notes, and pricing updates.• Act as the first point of escalation for customer queries and complaints, ensuring quick resolution in alignment with company policies.• Manage and maintain system data related to pricing, customer master, and product codes to ensure accuracy and compliance.• Collaborate with Sales, Finance, Supply Chain, and other internal teams to streamline processes and ensure efficient order-to-cash operations.• Lead, coach, and develop the back-office sales support team to achieve departmental KPIs and enhance customer satisfaction.• Monitor performance metrics and generate regular reports on order processing, customer service levels, and team productivity.• Drive continuous process improvements and automation initiatives to increase efficiency and reduce errors.• Ensure compliance with company policies, credit control measures, and internal audit requirements.RequirementsQualifications & Experience • Bachelor’s degree in Business Administration, Commerce, or related field.• Proficiency in Gujarati or Hindi is a MUST, given the cultural and business context of key stakeholders.• Minimum 5 years of experience , with at least 3 years in Sales Back Office / Customer Service operations. • Proven track record of team leadership and people management. • Hands-on experience with ERP/CRM systems (SAP) for invoicing, credit notes, and pricing updates.• Strong communication skills (oral and written) with ability to interact effectively across levels and functions.• Experience in the Food & Beverage / FMCG industry is mandatory .• Kenyan nationals are strongly encouraged to apply.
This advertiser has chosen not to accept applicants from your region.
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