1,218 Saas jobs in Kenya

• Architect and design robust, scalable, and secure cloud-native solutions on platforms like AWS, Azure, or GCP.
• Define and implement infrastructure as code (IaC) using tools such as Terraform or CloudFormation.
• Lead the adoption of containerization technologies like Docker and Kubernetes for microservices deployment and management.
• Develop and enforce cloud security best practices, ensuring compliance with industry standards and regulations.
• Collaborate with development teams to optimize application performance, reliability, and scalability in the cloud.
• Design and implement CI/CD pipelines to automate software delivery and deployment processes.
• Evaluate and integrate new cloud technologies and services to enhance our platform capabilities.
• Provide technical leadership and mentorship to junior cloud engineers and DevOps teams.
• Develop and maintain comprehensive documentation for cloud architecture, infrastructure, and operational procedures.
• Troubleshoot complex infrastructure issues and implement effective solutions to minimize downtime.
• Contribute to strategic technology planning and roadmapping, aligning cloud infrastructure with business objectives.

• Bachelor's degree in Computer Science, Engineering, or a related field; Master's preferred.
• 10+ years of experience in IT, with a strong focus on cloud architecture and DevOps.
• 5+ years of hands-on experience designing and implementing solutions on major cloud platforms (AWS, Azure, GCP).
• Deep understanding of microservices architecture, containerization (Docker), and orchestration (Kubernetes).
• Expertise in infrastructure as code tools (Terraform, Ansible, CloudFormation).
• Proficiency in scripting languages (Python, Bash) and CI/CD tools (Jenkins, GitLab CI, CircleCI).
• Strong knowledge of cloud networking, security, and monitoring principles.
• Excellent problem-solving, communication, and leadership skills.
• Experience with distributed systems and database technologies is a plus.
• Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert) are highly desirable.

• Provide timely and effective technical support to customers via email, chat, and phone.
• Diagnose, troubleshoot, and resolve software issues and bugs.
• Document all support interactions, issues, and resolutions accurately in the ticketing system.
• Reproduce customer issues in a test environment for analysis.
• Escalate complex technical problems to appropriate teams when necessary.
• Communicate technical solutions and workarounds to customers clearly and concisely.
• Develop and maintain knowledge base articles, FAQs, and troubleshooting guides.
• Gather customer feedback on product functionality and performance.
• Contribute to the improvement of support processes and product quality.
• Ensure high levels of customer satisfaction through excellent service.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Proven experience in technical support, preferably in a SaaS environment.
• Strong understanding of software applications and troubleshooting methodologies.
• Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk) and CRM software.
• Excellent problem-solving, analytical, and critical thinking skills.
• Exceptional written and verbal communication skills.
• Ability to explain complex technical concepts to non-technical users.
• Patient, empathetic, and customer-focused attitude.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience with (Specific technologies relevant to the SaaS product, e.g., APIs, databases, cloud platforms) is a plus.

Job Review

This is a
full-time leadership role in Nairobi
, positioned at the heart of customer lifecycle management within the SaaS industry. Unlike entry-level customer success positions, this role is strategically designed to blend customer engagement, pre-sales support, product adoption, and team leadership.

Key Job Responsibilities.

1. End-to-End Customer Lifecycle Management

• Responsible for the entire customer success journey from the trial phase through post-sale, including guiding trial customers, uncovering needs, demonstrating value, and driving conversion to paid contracts.

2. Pre-Sales & Solution Support:

• Collaborate with the sales team by providing product demonstrations, scenario based solution design, and value proposition support during the pre-sales stage to facilitate deal closure.

3. Customer Relationship & Retention

• Establish and maintain long-term cooperative relationships with customers in Africa, enhancing customer satisfaction, retention rate, and renewal rate.

4. Customer Training & Support

• Conduct customer training sessions and address technical inquiries to ensure customers fully understand and utilize product features, thereby increasing product adoption and usage depth.

5. Customer Feedback & Product Optimization.

• Regularly collect customer feedback and combined with market and competitor insights, provide suggestions to the product team to drive product iteration and optimization.

6. Customer Success Planning & Execution

• Develop and implement customer success roadmaps to help customers achieve their business goals and enhance their experience and satisfaction.

7. Team Management & Local Operations

• Lead the local Customer Success team, establishing workflows and service standards to ensure team alignment and efficient execution of goals.

Job Requirements

1. Education

• Bachelor's degree or above, preferably in Marketing, Business Management, Information Technology, or related fields.

2. Work Experience

• Minimum of 5 years of experience in Customer Success or customer management, with a background in the SaaS industry.
• Proven experience in team management, with the ability to lead a local team to achieve customer success objectives.
• Preference will be given to candidates with CSM experience from leading SaaS companies such as Odoo, Zoho, QuickBooks, Busy, Tally, etc.

3. Core Competencies

• Familiar with SaaS product promotion and customer lifecycle management strong technical acumen and solution design capabilities.
• Ability to support pre-sales activities, including product demonstrations and value communication tailored to customer business scenarios.
• Skilled in using data analysis to identify renewal and upsell opportunities and drive conversions.
• Proficient in using CRM systems (e.g. Salesforce, Zoho CRM) and data analysis tools.

4. Preferred Qualifications

• Experience in Customer Success or pre-sales within the SaaS retail sector in East Africa.
• Experience in building or optimizing customer success processes from the ground up.
• Ability to propose product or operational improvements based on market and customer behavior data.

Share your CV through

Base Salary: KES 100,000 – 150,000 Net (based on experience & performance)

Position Overview

We are seeking a Senior SaaS Sales Executive to lead high-value client acquisition and strategic sales for LogixFleet.

The role is designed for a high-caliber B2B SaaS sales leader who has proven success in closing enterprise deals, building C-level relationships, and driving revenue growth in competitive technology markets.

The ideal candidate combines consultative solution selling with the ability to understand operational pain points, design value-based solutions, and influence decision-makers across industries.

Key Responsibilities

Strategic Sales & Business Development

• Develop and execute sales strategies to target enterprise and mid-market clients across logistics, FMCG, e-commerce, and fleet-driven sectors.

• Identify, qualify, and nurture high-value opportunities, managing the sales cycle from prospecting to closure.

• Build and maintain relationships with C-level executives, directors, and operational leaders.

• Leverage consultative selling to articulate the business value, ROI, and competitive advantage of LogixFleet solutions.

Minimum Requirements

• 5+ years' experience in B2B SaaS/Technology sales, with at least 3 years in a senior or enterprise sales role.

• Proven track record of closing high-value deals with enterprise or mid-market clients.

• Strong network and relationships within logistics, FMCG, e-commerce, construction, and corporate mobility sectors.

• Exceptional skills in solution pitching, consultative selling, and enterprise negotiations.

• Strong business acumen and ability to present ROI-driven proposals to executives.

• Fluency in English & Kiswahili; excellent presentation and proposal-writing skills.

• Experience working in fast-paced startups or growth-stage tech companies.

• Identify and qualify new business opportunities through proactive prospecting and lead generation.
• Manage the entire sales cycle from initial contact to contract closure.
• Conduct product demonstrations and deliver compelling sales presentations.
• Negotiate pricing and contract terms to secure new business.
• Develop and maintain strong relationships with clients and key stakeholders.
• Collaborate with marketing and sales development teams to generate qualified leads.
• Meet and exceed monthly, quarterly, and annual sales quotas.
• Provide accurate sales forecasts and reports to management.

• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• 3+ years of proven experience in B2B sales, preferably within the SaaS industry.
• Demonstrated success in meeting and exceeding sales targets.
• Excellent communication, presentation, and negotiation skills.
• Proficiency with CRM software (e.g., Salesforce) and sales enablement tools.
• Ability to work independently and manage time effectively in a hybrid work environment.
• Strong understanding of sales methodologies and techniques.
• Familiarity with the local business landscape in Mlolongo, Machakos, KE , is a plus.

• Developing and executing customer success strategies to maximize client satisfaction and retention.
• Onboarding new clients efficiently and effectively, ensuring a smooth transition to our platform.
• Proactively engaging with clients to understand their business objectives and identify opportunities for them to leverage our services.
• Providing ongoing support, guidance, and best practice recommendations to clients.
• Conducting regular business reviews with key accounts to track progress and demonstrate value.
• Identifying and addressing potential customer churn risks, and implementing retention strategies.
• Collaborating with the sales team on upsell and cross-sell opportunities.
• Acting as the voice of the customer internally, providing feedback to product and engineering teams.
• Resolving customer issues and escalating complex problems to the appropriate internal teams.
• Developing customer success resources, such as knowledge base articles and training materials.
• Monitoring customer health metrics and taking proactive measures to improve them.

• Identify and pursue new enterprise sales opportunities within assigned territories.
• Manage the full sales cycle from prospecting and qualification to contract negotiation and closing.
• Develop and maintain a robust pipeline of qualified opportunities.
• Build and nurture strong relationships with key stakeholders at enterprise-level clients.
• Conduct compelling product demonstrations and presentations tailored to client needs.
• Understand complex client business requirements and articulate how our solutions address them.
• Collaborate with pre-sales engineers, marketing, and customer success teams.
• Achieve and exceed ambitious sales targets and revenue goals.
• Stay informed about industry trends, competitive landscape, and product updates.
• Provide accurate sales forecasts and pipeline management reports.

• Bachelor's degree in Business, Marketing, or a related field.
• 5+ years of proven success in enterprise sales, preferably in the SaaS industry.
• Demonstrated track record of exceeding sales quotas and achieving revenue targets.
• Experience selling complex solutions to C-level executives and decision-makers.
• Strong understanding of consultative selling methodologies.
• Excellent communication, presentation, negotiation, and closing skills.
• Proficiency in CRM software (e.g., Salesforce) and sales enablement tools.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.
• Proactive, results-driven, and highly motivated with a strong work ethic.
• Familiarity with the Kenyan market is an advantage.