9 Lead Customer Success Manager Saas jobs in whatjobs
Lead Customer Success Manager (SaaS)
Posted 19 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking an experienced and enthusiastic Lead Customer Success Manager to join their entirely remote team. In this crucial role, you will be responsible for ensuring our clients achieve maximum value from our platform, fostering strong relationships, and driving customer retention and expansion. You will lead a team of Customer Success Managers, providing guidance, mentorship, and support to help them excel. Your responsibilities will include onboarding new clients, proactively engaging with existing customers to understand their needs and goals, and providing strategic advice to help them succeed. You will also be tasked with identifying opportunities for upsells and cross-sells, managing customer escalations, and acting as the voice of the customer internally to inform product development and strategy. The ideal candidate will have a proven track record in customer success, account management, or a similar client-facing role within the SaaS industry, with demonstrated leadership experience. Exceptional communication, interpersonal, and problem-solving skills are essential. You should be passionate about building strong customer relationships, possess a deep understanding of customer success best practices, and be adept at using CRM and customer success platforms. This fully remote position requires a self-motivated individual who can manage their time effectively, work independently, and collaborate seamlessly with a distributed team. You will play a pivotal role in shaping our customer success strategy and contributing to the overall growth and success of the company. Your ability to understand customer pain points and translate them into actionable solutions will be key. The Lead CSM will also be responsible for developing and refining customer success playbooks and processes to ensure scalability and consistency. Driving product adoption and ensuring high levels of customer satisfaction and loyalty will be primary objectives. This is an exciting opportunity to lead a talented team and make a significant impact on our customer journey in a remote-first environment. You will champion customer advocacy and work towards reducing churn and increasing lifetime value.
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Lead Customer Success Manager - SaaS
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking an experienced and proactive Lead Customer Success Manager to join their growing, fully remote team. This pivotal role is responsible for ensuring our enterprise clients derive maximum value from our SaaS platform, fostering strong relationships, and driving customer retention and expansion. The ideal candidate will have a proven ability to manage a portfolio of key accounts, a deep understanding of customer success principles, and excellent communication and problem-solving skills. You will be a champion for our customers, ensuring their success and satisfaction.
Key Responsibilities:
This fully remote position requires exceptional organizational skills, a strong sense of ownership, and a passion for helping customers succeed. The successful candidate must be a strategic thinker, an excellent communicator, and adept at building rapport with diverse stakeholders. If you are a customer-centric professional looking for a challenging and rewarding remote career opportunity, we encourage you to apply. Your dedication to customer advocacy and driving value will be essential in this role, contributing directly to our client's long-term success and growth.
Key Responsibilities:
- Manage and nurture relationships with a portfolio of high-value enterprise clients, serving as their primary point of contact.
- Develop and execute success plans tailored to each client's unique business objectives and challenges.
- Proactively identify opportunities for clients to leverage the platform more effectively, driving adoption and engagement.
- Conduct regular check-ins, business reviews, and strategy sessions with clients to ensure they are achieving desired outcomes.
- Monitor client health metrics, identify at-risk accounts, and implement proactive retention strategies.
- Collaborate with sales, product, and support teams to address client needs and advocate for product improvements.
- Onboard new enterprise clients, ensuring a smooth and successful transition to the platform.
- Identify opportunities for upsell and cross-sell within existing accounts, contributing to revenue growth.
- Educate clients on new features, best practices, and industry trends to maximize their use of the platform.
- Gather customer feedback and insights to inform product development and strategic initiatives.
This fully remote position requires exceptional organizational skills, a strong sense of ownership, and a passion for helping customers succeed. The successful candidate must be a strategic thinker, an excellent communicator, and adept at building rapport with diverse stakeholders. If you are a customer-centric professional looking for a challenging and rewarding remote career opportunity, we encourage you to apply. Your dedication to customer advocacy and driving value will be essential in this role, contributing directly to our client's long-term success and growth.
This advertiser has chosen not to accept applicants from your region.
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Lead Customer Success Manager, SaaS
Posted 19 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company at the forefront of digital transformation solutions, is looking for a motivated and experienced Lead Customer Success Manager to join their fully remote team. This role is crucial in ensuring our clients achieve maximum value from our innovative platform, driving retention, and fostering long-term partnerships. You will lead a team of Customer Success Managers, setting strategic direction, providing mentorship, and ensuring consistent delivery of exceptional client experiences. Responsibilities include developing and implementing customer success strategies, overseeing onboarding processes, proactively identifying client needs and potential issues, and driving adoption and expansion of our services. You will also be responsible for managing key client relationships, handling escalations, and collaborating with sales, product, and support teams to advocate for client needs. The ideal candidate will have a Bachelor's degree in Business, Marketing, or a related field, with a minimum of 6 years of experience in Customer Success or Account Management within the SaaS industry, including 2+ years in a leadership role. Proven experience in managing and mentoring a remote team is essential. Strong understanding of SaaS business models, customer lifecycle management, and CRM software (e.g., Salesforce, HubSpot) is required. Excellent communication, presentation, and problem-solving skills are critical for building rapport with clients and driving engagement. A passion for technology and a commitment to delivering outstanding client outcomes are highly valued. This is an exceptional opportunity to shape the customer success function at a dynamic company and make a significant impact on client loyalty and growth from a remote setting. Join our collaborative team and help us empower businesses worldwide.
This advertiser has chosen not to accept applicants from your region.
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Lead Customer Success Manager - SaaS
Posted 18 days ago
Job Viewed
Job Description
Our client, a rapidly expanding SaaS provider, is seeking a dynamic and experienced Lead Customer Success Manager to lead their fully remote customer success team. This pivotal role is focused on ensuring our clients achieve their desired outcomes while using our software, thereby driving customer retention, expansion, and advocacy. You will be responsible for developing and implementing best-in-class customer success strategies, onboarding processes, and proactive engagement programs. This involves building strong relationships with key client stakeholders, understanding their business objectives, and aligning our solutions to meet their needs. The Lead CSM will manage a portfolio of high-value accounts, conduct regular business reviews, and identify opportunities for upselling and cross-selling. You will lead and mentor a team of Customer Success Managers, providing guidance, training, and performance management to foster a high-performing, customer-centric culture. Driving product adoption, user engagement, and ultimately customer satisfaction are primary objectives. The ability to identify and mitigate churn risks through proactive intervention and problem-solving is essential. You will act as the voice of the customer internally, providing valuable feedback to product, sales, and marketing teams to drive product improvements and strategic initiatives. This remote role demands exceptional communication, interpersonal, and leadership skills. Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success platforms is required. A strong understanding of SaaS business models and the customer lifecycle is crucial. The ideal candidate will have a proven track record in customer success management, team leadership, and a passion for building long-term client relationships. A Bachelor's degree in Business, Marketing, or a related field is preferred. We are looking for a strategic leader who can champion customer value and drive significant growth in a fully remote, collaborative environment.
This advertiser has chosen not to accept applicants from your region.
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Lead Customer Success Manager - SaaS
Posted 19 days ago
Job Viewed
Job Description
Our client, a fast-growing SaaS company, is seeking an experienced and proactive Lead Customer Success Manager to join their fully remote team. This pivotal role is responsible for ensuring our clients achieve their desired outcomes while using our products and services, thereby driving customer retention, satisfaction, and growth. You will lead a team of Customer Success Managers, mentor them, and set the strategic direction for customer engagement and support. Key responsibilities include developing and implementing best practices for customer onboarding, adoption, and retention; proactively identifying and addressing customer challenges; building strong relationships with key client stakeholders; managing customer escalations; and analyzing customer usage data to drive insights and improvements. The ideal candidate will have a Bachelor's degree in Business, Marketing, Communications, or a related field, coupled with significant experience in customer success, account management, or a related client-facing role within the SaaS industry. Proven experience in leading and managing a team is essential. Exceptional communication, interpersonal, and problem-solving skills are critical for success in this remote role. You must be adept at understanding customer needs, translating them into actionable strategies, and advocating for the customer internally. Experience with CRM software and customer success platforms is required. This is an outstanding opportunity to shape the customer experience and contribute to the growth of an innovative technology company, all from the convenience of your home office. Our client is committed to fostering a collaborative and supportive remote work culture that prioritizes professional development and employee well-being. This role, serving clients across regions including Ongata Rongai, Kajiado, KE , is a prime opportunity for a customer-centric leader.
This advertiser has chosen not to accept applicants from your region.
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Lead Customer Success Manager - SaaS
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dedicated Lead Customer Success Manager to join their fully remote team. This pivotal role is essential for ensuring our customers derive maximum value from our cutting-edge SaaS products. You will be responsible for leading a team of Customer Success Managers (CSMs), developing and implementing best practices for customer onboarding, adoption, and retention. The ideal candidate will possess a strong understanding of the SaaS ecosystem, with a proven ability to drive customer satisfaction and loyalty. Your responsibilities will include building strategic relationships with key accounts, proactively identifying opportunities for upselling and cross-selling, and managing customer escalations. You will also be tasked with monitoring customer health metrics, analyzing usage data, and developing strategies to mitigate churn. This position demands exceptional leadership, communication, and problem-solving skills, enabling you to effectively guide your team and advocate for customer needs internally. You must be adept at using CRM and customer success platforms to manage workflows and track progress. A passion for customer advocacy and a commitment to delivering outstanding service are fundamental. This fully remote role allows you to contribute your expertise from anywhere, fostering a collaborative and supportive virtual environment. We are looking for a strategic thinker who can identify trends, anticipate customer challenges, and implement proactive solutions. Success will be measured by your team's ability to achieve retention targets, increase customer lifetime value, and foster strong, long-term partnerships. You will play a key role in shaping our customer success strategy and ensuring a world-class customer experience. The core responsibilities involve defining customer success playbooks, conducting regular business reviews with clients, and analyzing customer feedback to drive product improvements. You will also be responsible for training and mentoring your team of CSMs. We require an individual with a deep understanding of customer lifecycle management and a relentless focus on customer outcomes. This role is critical in fostering customer advocacy and driving organic growth through successful client relationships. Join us in empowering our customers and driving their success through innovative solutions and exceptional support, all within a flexible remote setting.
This advertiser has chosen not to accept applicants from your region.
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Lead Customer Success Manager (SaaS)
Posted 16 days ago
Job Viewed
Job Description
Our client, a rapidly growing Software-as-a-Service (SaaS) company, is seeking an experienced and results-oriented Lead Customer Success Manager to join their fully remote team. This role is central to ensuring our clients achieve their desired outcomes while using our innovative software solutions. You will be responsible for leading a team of Customer Success Managers, developing strategies to improve customer retention and satisfaction, and acting as a trusted advisor to key accounts. The ideal candidate has a strong understanding of SaaS business models, exceptional client relationship skills, and proven leadership capabilities in a remote setting.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Lead, mentor, and manage a team of Customer Success Managers, fostering a high-performance culture.
- Develop and implement strategic customer success plans to maximize customer adoption, satisfaction, and retention.
- Proactively engage with key enterprise clients to understand their business objectives and ensure they are leveraging the platform effectively.
- Monitor customer health metrics and identify at-risk accounts, developing and executing mitigation strategies.
- Drive upsell and cross-sell opportunities by identifying client needs and aligning them with product offerings.
- Act as the primary point of contact for escalations and complex customer issues, ensuring timely and effective resolution.
- Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience.
- Contribute to the development of customer success best practices, playbooks, and resources.
- Analyze customer feedback and usage data to provide insights for product improvement.
- Onboard new team members and provide ongoing training and development.
- Report on team performance, customer health, and key success metrics to senior leadership.
Required Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- A minimum of 7 years of experience in Customer Success, Account Management, or a related client-facing role within the SaaS industry, with at least 2 years in a leadership or management capacity.
- Proven track record of managing and growing a portfolio of enterprise clients.
- Deep understanding of SaaS technologies, customer lifecycle management, and retention strategies.
- Exceptional communication, negotiation, and presentation skills.
- Strong analytical and problem-solving abilities, with experience in using CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
- Demonstrated ability to lead and motivate remote teams effectively.
- Proactive, empathetic, and customer-centric mindset.
- Ability to thrive in a fast-paced, dynamic, and remote work environment.
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Lead Customer Success Manager - SaaS
Posted 8 days ago
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Job Description
Our client is seeking a dynamic and experienced Lead Customer Success Manager to champion client satisfaction and retention in a fully remote capacity. In this role, you will be responsible for building and nurturing strong relationships with our valued customers, ensuring they achieve maximum value from our software-as-a-service (SaaS) platform. You will lead a team of Customer Success Managers, providing guidance, support, and strategic direction to foster their professional growth and ensure collective success. Key responsibilities include developing and implementing proactive customer engagement strategies, identifying at-risk accounts, and devising effective retention plans. You will also collaborate with product and sales teams to advocate for customer needs and drive product improvements. The ideal candidate possesses a proven track record in customer success, account management, or a related client-facing role, ideally within the SaaS industry. Strong leadership capabilities, excellent communication and interpersonal skills, and a deep understanding of customer lifecycle management are essential. You should be adept at problem-solving, proactive in identifying opportunities, and passionate about delivering exceptional customer experiences. This remote-first role emphasizes self-motivation, excellent time management, and the ability to thrive in a virtual team environment. You will be empowered to implement innovative solutions that enhance customer loyalty and drive business growth. This is a prime opportunity to make a significant impact on customer relationships and contribute to the sustained success of our organization, all while enjoying the flexibility of remote work. Our client values client partnerships and seeks a leader to elevate their customer experience. This role, based conceptually in Ongata Rongai, Kajiado, KE , offers a chance to excel in a remote-first culture.
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7
Lead Customer Success Manager - SaaS
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a proactive and experienced Lead Customer Success Manager to drive user adoption, satisfaction, and retention for their cutting-edge SaaS platform. This is a fully remote position, offering unparalleled flexibility to work from your home office. You will be responsible for building and nurturing strong relationships with a portfolio of key clients, understanding their business objectives, and ensuring they achieve maximum value from our product. Your primary focus will be on proactive engagement, strategic account planning, and identifying opportunities for upselling and cross-selling. You will act as the primary point of contact for your clients, addressing their needs, resolving issues, and advocating for their requirements within our organization. Key responsibilities include onboarding new clients, conducting regular business reviews, monitoring client health scores, and developing success plans tailored to individual client goals. You will also be responsible for training and mentoring junior members of the customer success team. The ideal candidate will possess exceptional communication, interpersonal, and problem-solving skills, with a proven ability to manage complex client relationships. Experience in the SaaS industry and a deep understanding of customer success methodologies are essential. We are looking for a highly motivated individual who is passionate about helping customers succeed and is eager to contribute to a growing, remote-first company. Your contributions will be crucial in ensuring client loyalty and driving growth within our customer base, supporting our presence in **Nyeri, Nyeri, KE**, and beyond. This role is ideal for a dedicated professional seeking a challenging and rewarding remote career.
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