275 Retail jobs in Nairobi

We are looking for a Retail Operations Manager - Mobility to join our Mobility team as we scale up and drive digital and financial inclusion across our markets.
As our Retail Operations Manager - Mobility, you will be responsible for developing and executing strategies that deliver seamless, customer-centric experiences across all Mobility Retail outlet service touchpoints.

You will ensure seamless end-to-end motorbikes onboarding, proactively identify and address customer needs, maintain consistent service standards, and use feedback to drive continuous improvement.

By leveraging data insights, process innovation, and cross-functional collaboration, you will enhance customer satisfaction, build brand loyalty, and strengthen our organization's competitive edge.

About Us
In this role, you will be at the forefront of transforming our customer experience across all Mobility Retail outlets. Your primary focus will be maintaining End-to-End Motorbike Onboarding across all retail outlets, ensuring our customers receive exceptional service from the moment they walk through our doors. You will monitor and improve key customer satisfaction metrics including CSAT and NPS scores, using sophisticated feedback mechanisms to identify service gaps and opportunities for enhancement.

Working collaboratively with IT, marketing, product, and sales teams, you will align customer service strategies with broader business goals while designing, testing, and documenting new processes that improve mobility customer onboarding and service delivery. You will develop and deliver comprehensive staff training programs on retail customer service best practices, product knowledge, and process protocols, ensuring our teams are equipped to deliver world-class service.

Your analytical skills will be put to excellent use as you establish and monitor Service Level Agreements (SLAs) to ensure timely and effective customer query resolution, while analyzing customer feedback to generate actionable reports for leadership decision-making. Additionally, you will oversee budget preparation, vendor payments, and financial operations related to M-KOPA Mobility Retail functions, building and maintaining strong vendor relationships.

This is an on-site role, you would be working from our offices in Kenya, partnering with a diverse group of employees from our different markets and locations. You will be reporting to the General Manager while leading a team of Mobility Customer Experience Officers and Mobility Field Service Officers.

Expertise
We are looking for a seasoned professional who can lead, coach, and mentor teams while fostering a high-performance culture through continuous feedback, training, and professional development.

You should have a bachelor's degree in business administration or a related field with 7+ years of experience in customer experience management, retail operations, or related roles.

Your demonstrated ability to lead and train teams with a focus on performance improvement, combined with excellent communication and stakeholder engagement skills, will be essential for success in this role. Technical proficiency in MS Office Suite, Google Suite, and CRM systems (e.g., Freshdesk) is required, along with strong problem-solving ability and a track record of driving data-driven improvements.

Being fluent in both English and Swahili is essential for this role, as you will be working directly with diverse customer bases and team members.

If you thrive in a fast-paced environment where continuous improvement and customer-centricity are at the heart of everything we do, and you are passionate about building exceptional customer experiences that drive business growth, this could be the perfect opportunity for you.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

Beauty Retail Manager (

Retail Store Manager - Marashee Fragrances)

Role Overview:

Marashee, a rapidly growing fragrance brand by Ubuntu Fragrances in East Africa, is seeking a Retail Store Manager to enhance customer experiences and drive sales at its retail location. As disposable incomes rise, the demand for premium fragrances is increasing, and Marashee aims to help East Africans express their identity through scent.

As the Retail Store Manager at Ubuntu Fragrances, you will embody the essence of our brand by creating a unique and personalized luxury experience for every customer. You will lead a passionate team, drive sales growth, and ensure our store reflects the sophistication and innovation of Ubuntu Fragrances. Your role will be pivotal in delivering exceptional service, building lasting client relationships, and fostering a culture of excellence.

Why Join Marashee?

Established Brand:
Trusted by East African consumers for its quality and local sensibility.

Accessible Luxury:
Offers high-quality fragrances at competitive prices to attract a broad customer base.

Diverse Revenue Streams:
Includes retail sales, corporate gifting, events, and online sales.

Market Growth:
Opportunity to establish a strong presence in an emerging market.

Key Responsibilities:

• Sales & Customer Experience:
  Drive sales, enhance customer service, and foster relationships to encourage loyalty.
• Point of Sale Operations:
  Manage sales transactions, cash handling, and daily financial reconciliations.
• Order Fulfillment & Dispatch:
  Oversee online and phone orders, ensuring timely and accurate processing.
• Inventory Management:
  Maintain stock levels, conduct counts, and manage inventory records.
• Store Operations:
  Ensure store cleanliness, attractive merchandising, and compliance with safety protocols.
• Team Leadership:
  Supervise and train staff, create schedules, and maintain a positive work culture.
• Reporting & Communication:
  Prepare sales reports and communicate inventory needs and market insights to management.

Qualifications:

• Education:
  Diploma or Degree in Business Administration or related field.
• Experience:
  2-3 years in retail management, preferably in beauty or lifestyle sectors.
• Skills:
  Proficient in POS systems, MS Office, and retail management software, with strong customer service and organizational abilities.

Attributes:

• Passionate about fragrances, results-oriented, reliable, and a team player with leadership potential.

This role presents a significant opportunity to grow within East Africa's vibrant fragrance market while contributing to the community's cultural identity through fragrance.

SUMMARY OF THE ROLE

We are looking for a keen, dedicated and results-driven Retail Marketing Specialist to manage and develop Jotun's retail concept. The role will require implementing initiatives towards customers in line with regional priorities and direction, to support and enhance Jotun's brand and products presence in Kenya.

This position is based in Nairobi, Kenya and reports to the Sales & Marketing Manager (Decorative).

Responsibilities:

• Establish and maintain the Jotun Shop Concept standard according to the regional guidelines, by monitoring the implementation of new shops and evaluating existing shops in Kenya.
• Develop and maintain promotional activities by monitoring regional programs and planning exhibitions/events and seminars (for end users, interior designers, and fresh graduates) to increase sales, Jotun brand awareness, and footfall in our shop network.
• Manage and lead the Retail Development team by setting objectives and providing necessary coaching and guidance in order to support their development and achieve the function's targets.
• Coordinate with the Jotun Regional Retail Development team to develop and implement regional promotional programs and projects in Kenya.
• Develop and oversee all retail development training programs by monitoring and following up on the "Jotun Way," "Paint Academy," and "Introduction to Jotun" seminars in order to provide the best customer experience.
• Conduct regular market visits and lead market evaluation on successful implementation of Retail Programs in Kenya.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

We are looking for a candidate with these Qualifications:

• Bachelor's degree is a requirement, MBA in Marketing is preferred.
• 4–6 years of experience in Marketing, with at least 2 years in retail-focused role.
• CIM Membership is essential.
• Have strong understanding of consumer marketing and retail dynamics in Kenya.
• Experience in developing and managing customer loyalty programs.

Personal Qualities ideal for this position:

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
• Executes plans with commitment and determination; achieves high quality results.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities.
• Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments.
• Communicates in a clear, precise, and structured way; speaks with authority and conviction; presents effectively.

We Offer:

• Competitive compensation and benefits.
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies.
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team buildings and social activities

POSITION INFORMATION

Company:

Jotun Kenya Limited

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE ):

WHO WE ARE

Jotun's story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun Kenya Limited., established in 2014, is one of the key markets within the MEIA region. With a sales office, warehouse and a rapidly growing team, we aim to further strengthen Jotun's position in Kenya through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our Career Page to know more about life at Jotun.

Jotun's company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Retail Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

The Retail Credit Quality Assurance Officer will be responsible for supporting the business by performing call back verification and gating function for quality of loan applications from branches. The job holder will ensure there is high level of processing applications to filter out fraudulent and suspicious applications.

The job holder will have overall responsibility of ensuring quality checks are done on personal banking applications and ensuring there is efficiency in handling the applications and management controls are in place. The job holder will also provide advice measures to mitigate risks associated with fraudulent and suspicious personal banking applications.

Deadline:

Category: Retail

Subsidiary: HFC

Principle Accountabilities

Relationship Management

• Provide interface between Credit analysis, Bank assurance and Scheme administration
• Support the Business teams in serving their customers in a timely manner by giving prompt feedback.
• Providing quality feedback and reports on status of returned applications highlighting areas of concern and improvements.
• Engage with the Scheme Companies to ensure proper confirmation of employee documents submitted for timely Loan processing.
• Maintain the Scheme Lists and contact details

Credit Governance & Assurance
To ensure that proper checks are done on KYC documentation and call back as per policy through;

• Ensuring loan applications have complete and valid KYC documentation in place.
• Details on KYC documentations tally with other loan documents provided and in cases where they don't, proper supporting documents/explanations have been provided.
• Ensuring KYC documentation have been properly certified by the respective branch.
• Performing call backs on loan documents which include introduction letters, bank statements, pay slips, change of pay points etc.
• Undertake physical visits to the Employers' offices where applicable.

To ensure that proper checks are done on KYC documentation and call back as per policy through;

• Ensuring loan applications have complete and valid KYC documentation in place.
• Details on KYC documentations tally with other loan documents provided and in cases where they don't, proper supporting documents/explanations have been provided.
• Ensuring KYC documentation have been properly certified by the respective branch.
• Performing call backs on loan documents which include introduction letters, bank statements, pay slips, change of pay points etc.
• Undertake physical visits to the Employers' offices where applicable.
• To ensure there is efficiency in processing personal banking loans in order to bring personal banking Turn over Time to less than 1 days through;
• Progressing scheme Unsecured Personal Loans within 6 hours.
• Progressing Non-Scheme Unsecured Personal Loans within 9 hours.
• Progressing scheme Secured Personal Loans within 6 hours.
• Progressing Non-scheme secured Personal Loans within 9 hours.
• Ensuring there is an up to date register for contact details of scheme and approved companies.

To ensure there is up to date contact list and signatories for scheme and approved companies through;

• Maintaining up to date register and custodianship for list of approved signatories for scheme and approved companies.
• Continuously updating contact details for approved signatories for scheme and approved companies.

To carry out high level checks to reduce on the number of reworks from risk back to the governance team through;

• Ensuring applications have complete documents and are thoroughly processed.
• Performing call back on loan documents.
• Coordinating with sales team and highlighting areas that need improvement.

To provide enough support to support on branch applications to reduce reworks to branches through;

• Sharing regular, daily and Monthly reports sharing that highlight areas that need training and process improvement.
• Identifying training needs and escalating the same to credit team.

Operations & Audits

• Ensure compliance with all credit policy guidelines.
• Follow through with transactions to the end.
• Handle audit queries emanating from the credit governance process.
• Championing implementation of credit processes that improve efficiency in the department.
• Identify training needs on loan applications processing to reduce reworks and improve TAT.
• Monitor turnaround time on requests for applications coming from sales team and the processing time between Credit Analysis and Evaluation.
• Tracking of applications at conveyancing stage to ensure timely response by the concerned business team and meet the customer promise.

Revenue generation & Cost Management

• Minimizing NPLs by ensuring there is no fraudulent and suspicious loan applications that are on boarded.
• Supporting the RMs to achieve set income targets (Interest income and Non-interest income).
• Manage office costs within reasonable levels.
• Cross sell bank products through email, phone call and physical call backs.
• Push on products that deliver quick income.

Key Competencies and Skills

• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.

Professional Qualifications
Minimum Qualifications, Knowledge and Experience

CPA / ACCA qualification.

Work Experience
3-5 years banking experience 2 of which must have been in loans administration.

Knowledge of Credit and Operations.

Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.

General knowledge in banking processes.

Company Description

Tezzra Technologies is more than an IT company – we are your partner in digital transformation. We deliver customized IT solutions that drive efficiency, enhance security, and unlock growth for businesses in today's fast-changing digital world. Our expertise spans across IT Support, Cloud Solutions, Integrations, and AI, making us a comprehensive solution provider for digital advancements.

Role Description

This is a full-time role for a Retail Data Analyst, located in Nairobi County, Kenya with the flexibility of a hybrid work arrangement allowing some work from home. The Retail Data Analyst will be responsible for analyzing retail data, creating data models, performing statistical analysis, and effectively communicating insights. Daily tasks will include collecting data, interpreting results, and providing actionable recommendations to improve retail performance.

Qualifications

• Strong Analytical Skills and Data Analytics experience
• Proficiency in Statistics and Data Modeling
• Excellent Communication skills for presenting data findings
• Ability to work both independently and in a team setting
• Bachelor's degree in Data Science, Statistics, Computer Science, or a related field
• Experience in the retail industry is a plus
• Proficiency with data analysis tools such as R, Python, or SQL

Company Description
The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri's Limuru Road, fairly close to Nairobi's city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Job Description

• Always greets and welcomes guests promptly in a warm and friendly manner.
• Always thanks and gives fond farewell to guests conveying anticipation for their next visit.
• Assists guest with table reservation.
• Assists guest while seating.
• Ensures guests are served within specified time.
• Has a good knowledge of menu and presentation standards.
• Speaks with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
• Is able to answer any questions regarding menu and assist with menu selections.
• Is able to anticipate any unexpected guest need and reacts promptly and tactfully.
• Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
• Serves food courses and beverages to guests.
• Sets tables according to type of event and service standards.
• Records transaction / orders in Point of Sales systems at the time of order.
• Communicates with the kitchen regarding any menu questions, the length of wait and product availability.
• Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Checks with guests to ensure satisfaction with each food course and beverages.
• Is responsible for clearing, collecting and returning food and beverage items to proper area.
• Maintains cleanliness of work areas, china, glass, etc. throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• Presents accurate final bill to guest and process payment.
• Performs shift closing on the Point of sales terminal and tally cash and credit card settlements.
• Ensures that the restaurant is always kept clean and organized, at both the front as well as the back of house areas.
• Ensures that hotel brand standards and SOP's are consistently implemented.
• Works with fellow staffs and manager to ensure that the restaurant achieves its full potential.
• Completes the daily responsibilities that are set for each individual shift.
• Completes closing duties, including restocking items, turning off lights, etc.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Take an active role in coaching and developing junior staff.
• Performs any other duties related to food and beverage service assigned by the manager.
• Assists Outlet Manager in conducting daily shift briefings to update and disseminate relevant information to colleagues
• Helps minimize waste, breakages and mishandling of supplies and equipment

Qualifications

• Excellent reading, writing and oral proficiency in English
• Experienced in all aspects of restaurants service
• Must be well-presented and professionally groomed at all times
• Excellent leader and trainer with strong interpersonal skills and attention to detail
• Ability to motivate employees to work as a team effectively and productively
• Must possess good communication skills for dealing with diverse staff
• Ability to coordinate and prioritize multiple tasks
• Should have pleasing personality.
• Excellent guest service skill.
• Good knowledge of food and beverage service.

Additional Information

Should be eligible to live and work in Kenya.

Company Description

Mushus International K Ltd is dedicated to helping make the world cleaner, safer, and healthier. We are a leading manufacturer of soap, disinfectants, sanitizers, paint, and cosmetics. Our commitment to quality and innovation has made us a trusted name in the industry.

Role Description

This is a full-time on-site role for a Product Demonstrator located in Nairobi County, Kenya. The Product Demonstrator will be responsible for showcasing products to potential clients, conducting product demonstrations, providing training on product usage, and handling customer inquiries. The role also involves assisting the sales team to drive product sales through excellent customer service and interpersonal skills.

Qualifications

• Product Demonstration and Training skills
• Strong Interpersonal Skills and Customer Service abilities
• Sales experience and ability to support sales objectives
• Excellent communication and presentation skills
• Ability to work independently and in team settings
• Previous experience in a similar role is advantageous
• High school diploma or equivalent required; a degree in marketing, business, or a related field is a plus

Position Title:
Solar Sales Manager Retail
OR
Solar Sales Manager C&I (2 Positions)

Department:
Sales

Reports To:
Chief Executive Officer

Main Purpose of the Role

As the Sales manager managing
EITHER
Retail (trade) Business
OR
C&I Projects, you will be responsible for driving the company's commercial strategy with a strong focus on sales, marketing, and business development. You will ensure that revenue targets are consistently met through Commercial & Industrial (C&I), Residential,
OR
Trade segments. This role involves building and maintaining strong client relationships, expanding market presence, and optimizing profitability while ensuring compliance with industry standards.

Key Roles and Responsibilities

• Sales & Marketing Strategy:
  Develop and implement comprehensive sales and marketing strategies aligned with company objectives and market trends to deliver revenue growth.
• Market Intelligence:
  Conduct market analysis to identify opportunities, trends, risks, and competitor activities. Use insights to refine sales and marketing approaches.
• Business Development:
  Lead initiatives to expand the customer base, penetrate new markets, and establish strategic partnerships that drive growth.
• Client Relationship Management:
  Serve as the key contact for major clients, including corporates, industries, institutions, and residential customers, providing tailored solar energy solutions.
• Product & Brand Management:
  Oversee product positioning, branding, and messaging to ensure alignment with customer needs and market dynamics.
• Team Leadership:
  Lead, mentor, and motivate the commercial team to achieve sales targets, while fostering a high-performance and collaborative culture.
• Solution Positioning:
  Collaborate with technical and product teams to create compelling value propositions that differentiate the company in the market.
• Partnership Development:
  Identify and build alliances with stakeholders such as financial institutions, government agencies, and distributors to enhance market penetration.
• Budget & Resource Management:
  Develop and manage commercial budgets to maximize ROI while ensuring prudent resource allocation.
• Contract Negotiation:
  Lead contract negotiations ensuring favorable terms, risk mitigation, and customer satisfaction throughout the project lifecycle.
• Performance Monitoring:
  Establish and track KPIs to monitor sales performance, identify gaps, and implement corrective measures.
• Risk & Compliance Management:
  Ensure adherence to legal, regulatory, and contractual obligations while managing commercial risks.
• Continuous Improvement:
  Stay updated on solar industry trends, market shifts, and emerging technologies to continuously improve the company's competitive edge.
• Reporting:
  Prepare accurate weekly and monthly commercial performance reports for management decision-making.

Knowledge, Skills & Abilities

• Bachelor's degree in Business Administration, Marketing, Renewable Energy, or a related field (Master's will be an added advantage).
• At least 5 years' proven experience in sales and marketing, with at least two (2) in leadership roles, preferably in renewable energy/solar.
• Demonstrated success in achieving multi-million sales targets and driving revenue growth.
• Strong leadership and team management skills with the ability to inspire, coach, and hold teams accountable.
• Excellent communication, negotiation, and interpersonal skills with executive-level stakeholders.
• Strategic thinker with analytical ability to translate market insights into actionable strategies.
• Solid understanding of solar industry market trends, technologies, financing models, and regulatory environment.
• Proficiency in data analysis, forecasting, and use of CRM/ERP systems to drive commercial performance.
• Ability to thrive in a fast-paced, dynamic business environment with shifting priorities.

Company Description

Mushus International K Ltd is dedicated to helping make the world cleaner, safer, and healthier. The company specializes in manufacturing soap, disinfectants, sanitizers, paint, and cosmetics. By focusing on high-quality and effective products, Mushus International K Ltd aims to provide superior solutions for hygiene and personal care. The company's commitment is reflected in their consistent innovation and excellence in product development.

Role Description

This is a full-time, on-site role located in Nairobi County, Kenya for a Product Demonstrator. The Product Demonstrator will engage in daily activities showcasing products, interacting with customers, providing detailed product information, and answering inquiries. Additionally, the role involves training customers on the proper use of products, as well as supporting the sales team in increasing product awareness and driving sales.

Qualifications

• Proficiency in Product Demonstration
• Strong Interpersonal Skills and Customer Service capabilities
• Experience in Training and Sales
• Excellent communication skills and ability to engage with diverse audiences
• Ability to work effectively on-site in a dynamic environment
• Previous experience in a similar role is a plus
• Bachelor's degree in Business, Marketing, or a related field is advantageous