5,378 Remote Senior Field Service Technician Specialized Equipment jobs in Kenya
Remote Field Service Engineer - Specialized Equipment
Posted 21 days ago
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Job Description
Our client is actively seeking a highly skilled and experienced Remote Field Service Engineer to provide expert support for specialized industrial equipment across various client sites. This is a fully remote role, allowing you to manage your service calls and customer interactions from your home base. The ideal candidate will possess a strong mechanical and electrical aptitude, exceptional problem-solving skills, and a commitment to delivering outstanding customer service. You will be responsible for diagnosing, troubleshooting, repairing, and performing preventative maintenance on complex machinery. This requires meticulous attention to detail, the ability to interpret technical manuals and schematics, and proficiency with diagnostic tools and software. Strong communication skills are essential for effectively interacting with clients, understanding their issues, and explaining technical solutions clearly. While the role is remote, you may be required to travel to client locations as needed for installations, major repairs, or training. You will be expected to maintain detailed service records, manage spare parts inventory, and contribute to product improvement feedback. This is an excellent opportunity for an independent and technically adept professional looking for a challenging and rewarding remote career in installation and maintenance. Key Responsibilities:
- Perform on-site and remote diagnostics, troubleshooting, and repair of specialized industrial equipment.
- Conduct routine preventative maintenance and inspections to ensure optimal equipment performance and longevity.
- Interpret complex technical manuals, schematics, and blueprints to identify root causes of issues.
- Utilize advanced diagnostic tools, multimeters, oscilloscopes, and other testing equipment.
- Provide technical guidance and support to clients, explaining technical issues and solutions in a clear, concise manner.
- Manage and coordinate service schedules and logistics for timely client support.
- Maintain accurate and detailed service reports, including findings, actions taken, and parts used.
- Manage and track spare parts inventory to ensure availability for repairs.
- Collaborate with engineering and product development teams to provide feedback on equipment performance and suggest improvements.
- Ensure adherence to all safety regulations and company policies during service operations.
- Develop and deliver technical training to client personnel as required.
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 5 years of hands-on experience as a Field Service Engineer, with a focus on specialized industrial machinery.
- Proven expertise in diagnosing and repairing complex mechanical, electrical, and electronic systems.
- Strong proficiency with diagnostic tools, software, and interpreting technical documentation.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional customer service and communication abilities, both written and verbal.
- Ability to work independently with minimal supervision and manage time effectively.
- Willingness to travel to client sites as required, adhering to safety protocols.
- Proficiency in using a computer for reporting and communication.
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Remote Lead Field Service Engineer (Specialized Equipment)
Posted 6 days ago
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Job Description
Our client, a leader in advanced industrial automation, is actively recruiting a Lead Field Service Engineer to manage and support installation and maintenance operations from a fully remote capacity. This role is pivotal in ensuring our clients’ complex machinery operates at peak performance. You will be responsible for remote diagnostics, troubleshooting, and providing technical guidance to on-site technicians for installation, repair, and preventive maintenance of specialized equipment. The ideal candidate will possess a comprehensive understanding of mechanical, electrical, and software systems integral to our product lines. This position requires exceptional problem-solving abilities and the capacity to guide field teams effectively through virtual communication channels. You will play a key role in developing and refining maintenance protocols, documenting technical solutions, and contributing to product improvement feedback. This is a significant opportunity to apply your expertise in installation and maintenance, contributing to operational excellence for businesses located around Ruiru, Kiambu, KE , all while enjoying the flexibility of a remote-first career. A Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field, combined with extensive hands-on experience, is essential. Certifications in relevant equipment or control systems are highly desirable. Demonstrated success in a remote support role, excellent communication skills, and the ability to manage multiple priorities are critical. Join our innovative team and be at the forefront of remote technical support.
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Senior Remote Field Service & Installation Engineer (Specialized Equipment)
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled Senior Remote Field Service & Installation Engineer to join their dedicated team, focusing on specialized industrial equipment. This role is primarily remote, with the expectation of occasional on-site travel for complex installations or critical maintenance as needed. You will be responsible for providing expert remote technical support, troubleshooting, and guidance for the installation, commissioning, and maintenance of sophisticated machinery. The ideal candidate will possess extensive hands-on experience with electromechanical systems, advanced diagnostic skills, and a thorough understanding of technical documentation. You will act as a key point of contact for clients, offering remote assistance via video calls, remote diagnostics software, and detailed step-by-step instructions. Excellent communication, problem-solving abilities, and the capacity to guide less experienced technicians remotely are crucial. As a remote-first role, strong self-management, proactive communication, and proficiency with remote collaboration tools are paramount.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert remote technical support for installation, troubleshooting, and maintenance of specialized equipment.
- Guide clients and on-site technicians through complex installation and repair procedures via remote communication channels.
- Utilize remote diagnostic tools and software to identify and resolve equipment issues efficiently.
- Develop and refine technical documentation, including installation manuals, troubleshooting guides, and maintenance procedures.
- Collaborate with engineering and product development teams to provide feedback on equipment performance and suggest improvements.
- Train clients and internal support staff on the proper operation and maintenance of equipment.
- Manage service requests and ensure timely resolution of technical problems.
- Maintain accurate records of service activities, parts used, and time spent.
- Plan and execute occasional on-site service visits for critical or complex issues.
- Ensure customer satisfaction by providing high-quality technical support.
Qualifications:
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or installation of complex machinery.
- Proven expertise with electromechanical systems, control systems, and industrial automation.
- Strong diagnostic and troubleshooting skills, with the ability to interpret complex schematics and technical diagrams.
- Proficiency with remote diagnostic software and communication tools (e.g., video conferencing, remote desktop access).
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently and manage time effectively in a remote environment.
- Willingness to travel occasionally for on-site support.
- Experience in a specific industry relevant to the specialized equipment (e.g., manufacturing, medical devices, energy).
- Strong problem-solving aptitude and a proactive approach to issue resolution.
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Remote Field Service Technician (Specialized Equipment)
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled and motivated Remote Field Service Technician to join their dynamic team. This is a critical role responsible for the remote diagnosis, troubleshooting, and guidance on the installation and maintenance of specialized industrial equipment. While the role is fully remote, you will be interacting with clients and on-site teams across various locations, providing expert technical support and ensuring optimal performance of deployed systems. Your primary responsibility will involve leveraging advanced diagnostic tools, remote access software, and detailed technical documentation to guide on-site personnel through complex installation procedures and intricate maintenance tasks. You will be expected to document all interactions, resolutions, and findings thoroughly, contributing to a knowledge base that enhances future support efforts. This position demands exceptional problem-solving abilities, a proactive approach to identifying potential issues, and the capacity to communicate technical information clearly and concisely to both technical and non-technical audiences. The ideal candidate will possess a strong background in electromechanical systems, industrial automation, or a related field, with a proven track record of success in technical support or field service roles. You must be adept at working independently, managing your time effectively, and maintaining a high level of professionalism under pressure. Regular participation in virtual team meetings, product training sessions, and collaborative problem-solving initiatives will be integral to this role. A commitment to continuous learning and staying abreast of the latest technological advancements within our client's industry is essential for success in this role. The ability to interpret schematics, blueprints, and technical manuals is a must. This role offers a unique opportunity to contribute to a global leader in specialized equipment manufacturing while enjoying the flexibility and autonomy of a remote work environment. The designated work area for this role is theoretically **Malindi, Kilifi, KE**, but the work itself is performed remotely from your chosen location.
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Senior Remote Field Service Technician (Specialized Equipment)
Posted 19 days ago
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Job Description
Our client, a global leader in specialized industrial equipment, is looking for an experienced Senior Remote Field Service Technician to join their fully remote technical support team. In this vital role, you will provide advanced troubleshooting, diagnostics, and remote support for complex machinery deployed at client sites across various regions. You will leverage cutting-edge remote monitoring and diagnostic tools, analyze data streams, and guide on-site personnel through intricate repair and maintenance procedures. This position demands a deep understanding of mechanical, electrical, and software systems pertaining to industrial equipment. Your responsibilities will include interpreting technical schematics, fault logs, and performance data to identify root causes of issues. You will develop clear, concise, and actionable remote guidance for field personnel, ensuring minimal downtime and optimal equipment performance. Exceptional problem-solving abilities, strong technical communication skills, and the capacity to remain calm and effective under pressure are paramount. This role is inherently remote-first, requiring a dedicated professional who can work independently and efficiently from a home office. A Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a closely related field, coupled with a minimum of 6 years of hands-on experience in field service or technical support for complex industrial machinery, is essential. Proficiency in remote diagnostic software, data analysis, and technical documentation is a must. You will be the virtual eyes and hands for our clients, ensuring their critical operations continue uninterrupted. This is an excellent opportunity for a seasoned technician who excels in a remote environment and possesses a passion for solving complex technical challenges. The job location is technically Kakamega, Kakamega, KE , but the work is performed remotely.
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Remote Lead Field Service Technician - Specialized Equipment
Posted 21 days ago
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Job Description
Our client is looking for a highly skilled and motivated Lead Field Service Technician to join our remote technical support team. This role is crucial for ensuring the optimal performance and maintenance of specialized equipment across various client sites, all managed remotely. You will be responsible for diagnosing, troubleshooting, and repairing complex technical issues, often requiring remote guided assistance and escalation management. This position demands a deep understanding of electro-mechanical systems, advanced diagnostic tools, and the ability to guide on-site personnel through intricate repair procedures. As a Lead Technician, you will also mentor junior team members, develop comprehensive technical documentation, and contribute to the continuous improvement of our service protocols. The ideal candidate possesses excellent communication skills, capable of clearly articulating technical information to both technical and non-technical audiences. You will be expected to manage your workload efficiently, prioritize critical service requests, and maintain meticulous records of all service activities. This role requires a proactive approach to identifying potential equipment failures and recommending preventative maintenance strategies. The ability to work independently, make sound decisions under pressure, and adapt to new technologies is vital. You will play a key role in enhancing customer satisfaction by ensuring rapid and effective resolution of technical challenges. The fully remote nature of this position allows for unparalleled flexibility, enabling you to manage service operations from a location of your choice while supporting a broad geographical area. Your expertise will directly impact the reliability and uptime of our clients' essential equipment, making this a highly impactful position within our organization. Proficiency in using remote diagnostic platforms and collaboration tools is a must.
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Remote Senior Field Service Technician - Specialized Equipment
Posted 21 days ago
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Job Description
Our client is looking for a highly skilled and self-motivated Senior Field Service Technician to join their remote support operations. While this role is based conceptually in **Nyeri, Nyeri, KE**, it operates on a fully remote model, coordinating service and support for specialized equipment. You will be responsible for providing advanced technical assistance, troubleshooting complex issues, and ensuring the optimal performance of sophisticated machinery. This involves diagnosing problems remotely, guiding on-site personnel through repair procedures, and managing parts and equipment logistics. The ideal candidate possesses a strong mechanical and electrical aptitude, extensive experience with diagnostic tools, and a proven ability to solve intricate technical challenges. You will develop and maintain detailed technical documentation, contribute to training materials for less experienced technicians, and collaborate with engineering teams to provide feedback on product design and reliability. Excellent communication skills are paramount for effectively interacting with clients, internal teams, and potentially on-site technicians who may be executing instructions. This is a fully remote position, requiring exceptional organizational skills, time management, and the ability to work independently with minimal supervision. A proactive approach to problem-solving and a commitment to delivering high-quality service are essential. The successful candidate will be adept at managing their workload, prioritizing tasks, and ensuring customer satisfaction through timely and effective technical support. Experience in a remote technical support role or managing field operations from a distance is highly desirable. This is a unique opportunity to leverage your expertise in a flexible, remote work environment, contributing to the success of critical installations and maintenance operations.
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Remote Senior Field Technician - Specialized Equipment
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Remote Field Technician to provide expert support for specialized industrial equipment. This is a fully remote role, demanding extensive travel to client sites across various regions, with the planning, coordination, and reporting conducted remotely. You will be responsible for the installation, troubleshooting, maintenance, and repair of complex machinery and systems. The ideal candidate will have a strong technical background in mechanical, electrical, or electronic systems, with a proven ability to diagnose and resolve intricate technical issues. Essential skills include interpreting technical manuals, schematics, and diagnostic reports, as well as performing preventative maintenance to ensure optimal equipment performance. This role requires excellent problem-solving skills, meticulous attention to detail, and the ability to work independently and efficiently under pressure. A commitment to safety protocols and a customer-focused approach are paramount. You will be a key point of contact for clients, providing technical guidance and ensuring their equipment operates at peak efficiency. We are looking for individuals who are adaptable, resilient, and possess strong communication skills to effectively liaise with both technical and non-technical personnel. This position offers a dynamic work environment with the opportunity to apply your expertise to a variety of challenging installations and maintenance tasks. Your remote responsibilities will include scheduling, parts ordering, documentation, and providing remote technical assistance when applicable, while your field responsibilities will be hands-on at client locations. Successful candidates will possess certifications or extensive experience in specific equipment domains. Join our team and play a vital role in ensuring the smooth operation of critical infrastructure through your exceptional technical proficiency, all managed within a remote operational framework.
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Remote Senior Field Operations & Maintenance Lead
Posted 6 days ago
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Job Description
Our client, a dynamic company providing essential services, is seeking an experienced and proactive Remote Senior Field Operations & Maintenance Lead to manage and optimize their field service operations. This is a fully remote position requiring strong leadership, organizational, and problem-solving skills. You will be responsible for overseeing a team of field technicians, ensuring efficient scheduling, effective task management, and adherence to high standards of service delivery. Your role will involve remote supervision, performance monitoring, resource allocation, and the implementation of best practices in maintenance and operations. The ideal candidate will have a solid background in operations management, field service, or a related area, with a proven ability to lead and motivate remote teams. You will utilize advanced dispatch and monitoring software to ensure timely and high-quality service delivery.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a remote team of field operations and maintenance technicians.
- Develop and implement efficient scheduling and dispatch strategies for field service operations.
- Monitor technician performance and productivity, providing feedback and coaching for continuous improvement.
- Ensure adherence to safety protocols and company standards in all field operations.
- Manage inventory of parts and equipment for field technicians, optimizing stock levels and minimizing costs.
- Troubleshoot and resolve operational issues and challenges faced by field teams.
- Collaborate with other departments to coordinate service delivery and project implementation.
- Develop and maintain operational procedures and best practices for maintenance and field services.
- Analyze performance data to identify trends, inefficiencies, and opportunities for enhancement.
- Contribute to the development of training programs for field technicians.
- Act as a key point of contact for complex operational issues requiring senior-level intervention.
- Ensure customer satisfaction through timely and effective service delivery.
- Minimum of 5 years of experience in field operations, maintenance management, or a related supervisory role.
- Proven experience in managing and leading remote field teams.
- Strong understanding of operations management principles and field service best practices.
- Proficiency in using dispatch software, CRM systems, and other relevant operational tools.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and manage multiple priorities in a remote environment.
- Experience in managing budgets and optimizing resource allocation.
- Knowledge of safety regulations and compliance standards relevant to field operations.
- Bachelor's degree in Operations Management, Business Administration, or a related field is preferred.
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8
Senior Field Operations & Maintenance Supervisor (Remote Oversight)
Posted 21 days ago
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Job Description
Our client is seeking a seasoned Senior Field Operations & Maintenance Supervisor to oversee and manage their installation and maintenance teams through a fully remote model. This pivotal role requires an individual with strong leadership abilities, a deep understanding of field service operations, and the capacity to drive efficiency and quality remotely. You will be responsible for coordinating field technicians, scheduling installations and maintenance activities, ensuring adherence to safety protocols, and managing resources effectively. The successful candidate will leverage technology to monitor team performance, resolve on-site challenges, and ensure customer satisfaction, all while working from their home office.
Key Responsibilities:
Key Responsibilities:
- Supervise and coordinate the activities of remote installation and maintenance teams across various sites.
- Develop and optimize field service schedules, ensuring efficient deployment of technicians and resources.
- Monitor team performance, productivity, and quality of work using remote management tools and reporting systems.
- Ensure strict adherence to all health, safety, and environmental regulations and company policies.
- Provide technical guidance and support to field technicians to resolve complex installation and maintenance issues.
- Manage inventory of parts and equipment, ensuring timely replenishment and proper allocation.
- Oversee the maintenance and repair of client equipment and infrastructure, ensuring minimal downtime.
- Conduct remote performance reviews and provide coaching to field team members.
- Collaborate with the sales and customer service departments to ensure seamless project delivery and customer satisfaction.
- Analyze service reports and data to identify trends, areas for improvement, and cost-saving opportunities.
- Implement best practices in field operations and maintenance to enhance efficiency and effectiveness.
- Proven experience (5+ years) in a supervisory or management role within installation, maintenance, or field service operations.
- Strong technical background in (mention relevant industry, e.g., electrical systems, mechanical equipment, IT infrastructure).
- Demonstrated ability to lead and manage a remote field team effectively.
- Excellent organizational, planning, and scheduling skills.
- Proficiency in using field service management software, CRM systems, and communication platforms.
- Strong understanding of health and safety regulations applicable to field operations.
- Exceptional problem-solving and decision-making abilities.
- Effective communication and interpersonal skills, adapted for remote interaction.
- Ability to work independently, manage multiple priorities, and meet deadlines in a remote setting.
- A proactive approach to problem-solving and continuous improvement.
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