8 Remote Senior Field Service Technician Specialized Equipment jobs in whatjobs
Remote Senior Field Service Technician - Specialized Equipment
Posted 20 days ago
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Job Description
Our client is looking for a highly skilled and self-motivated Senior Field Service Technician to join their remote support operations. While this role is based conceptually in **Nyeri, Nyeri, KE**, it operates on a fully remote model, coordinating service and support for specialized equipment. You will be responsible for providing advanced technical assistance, troubleshooting complex issues, and ensuring the optimal performance of sophisticated machinery. This involves diagnosing problems remotely, guiding on-site personnel through repair procedures, and managing parts and equipment logistics. The ideal candidate possesses a strong mechanical and electrical aptitude, extensive experience with diagnostic tools, and a proven ability to solve intricate technical challenges. You will develop and maintain detailed technical documentation, contribute to training materials for less experienced technicians, and collaborate with engineering teams to provide feedback on product design and reliability. Excellent communication skills are paramount for effectively interacting with clients, internal teams, and potentially on-site technicians who may be executing instructions. This is a fully remote position, requiring exceptional organizational skills, time management, and the ability to work independently with minimal supervision. A proactive approach to problem-solving and a commitment to delivering high-quality service are essential. The successful candidate will be adept at managing their workload, prioritizing tasks, and ensuring customer satisfaction through timely and effective technical support. Experience in a remote technical support role or managing field operations from a distance is highly desirable. This is a unique opportunity to leverage your expertise in a flexible, remote work environment, contributing to the success of critical installations and maintenance operations.
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Remote Senior Field Service Technician - Specialized Equipment
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Technician with expertise in specialized equipment to join their fully remote support team. While the role is remote in terms of initial assignment and management, it requires the flexibility for on-site service calls to client locations as needed, emphasizing a hybrid approach to fieldwork coordination. This position is critical for providing expert technical support, troubleshooting, installation, and maintenance of complex machinery and systems. The ideal candidate will possess a strong mechanical and electrical aptitude, with a proven track record of diagnosing and resolving intricate technical issues efficiently and effectively.
You will be responsible for conducting scheduled preventative maintenance, performing emergency repairs, and ensuring optimal performance of the equipment. This remote role necessitates exceptional problem-solving abilities, strong diagnostic skills, and the capacity to work autonomously. Effective communication with clients to understand their issues and provide clear explanations of solutions is paramount. Proficiency with diagnostic tools, schematics, and technical manuals is essential. You will also be tasked with documenting service activities, preparing reports, and providing feedback to the engineering team for product improvement. The ability to manage your time and schedule effectively, ensuring timely response to service requests, is crucial. This is an outstanding opportunity for a seasoned technician to leverage their expertise in a role that offers a blend of remote coordination and hands-on field service, contributing to client satisfaction and operational efficiency. We are looking for a dedicated professional committed to delivering high-quality technical service and maintaining strong client relationships. The role requires adaptability and a proactive approach to technical challenges.
Location: Malindi, Kilifi, KE (Fully Remote)
You will be responsible for conducting scheduled preventative maintenance, performing emergency repairs, and ensuring optimal performance of the equipment. This remote role necessitates exceptional problem-solving abilities, strong diagnostic skills, and the capacity to work autonomously. Effective communication with clients to understand their issues and provide clear explanations of solutions is paramount. Proficiency with diagnostic tools, schematics, and technical manuals is essential. You will also be tasked with documenting service activities, preparing reports, and providing feedback to the engineering team for product improvement. The ability to manage your time and schedule effectively, ensuring timely response to service requests, is crucial. This is an outstanding opportunity for a seasoned technician to leverage their expertise in a role that offers a blend of remote coordination and hands-on field service, contributing to client satisfaction and operational efficiency. We are looking for a dedicated professional committed to delivering high-quality technical service and maintaining strong client relationships. The role requires adaptability and a proactive approach to technical challenges.
Location: Malindi, Kilifi, KE (Fully Remote)
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Remote Senior Field Service Technician (Specialized Equipment)
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and experienced Remote Senior Field Service Technician specializing in complex industrial equipment. While this role is based remotely to manage support for clients in and around **Nairobi, Nairobi, KE**, it requires periodic on-site travel to client locations for installations, maintenance, and repairs. The technician will provide expert technical support, diagnose and resolve equipment issues, and ensure optimal performance of installed systems. This position demands a strong understanding of electro-mechanical systems, advanced troubleshooting skills, and exceptional customer service.
Key responsibilities include:
The ideal candidate will have a Diploma or Degree in Mechanical Engineering, Electrical Engineering, or a related technical field, with a minimum of 6 years of experience as a Field Service Technician, preferably supporting complex industrial or scientific equipment. Proven expertise in troubleshooting electro-mechanical systems, reading schematics, and using diagnostic tools is crucial. Excellent problem-solving abilities, strong communication skills, and the capacity to work independently and travel as required are essential for this role.
Key responsibilities include:
- Providing remote technical assistance and diagnostic support to customers experiencing equipment issues.
- Diagnosing complex mechanical, electrical, and software problems on specialized industrial machinery.
- Performing preventative maintenance, calibrations, and repairs on equipment according to service manuals and schedules.
- Installing and commissioning new equipment at customer sites, ensuring proper functionality.
- Conducting on-site troubleshooting and resolving critical equipment failures to minimize downtime.
- Training customer personnel on the operation, maintenance, and troubleshooting of equipment.
- Writing detailed service reports, documenting all work performed, parts used, and recommended actions.
- Managing spare parts inventory and ensuring availability for service calls.
- Adhering to all safety regulations and company policies during on-site visits.
- Providing feedback to the engineering and product development teams on equipment performance and potential improvements.
- Building and maintaining strong relationships with clients, ensuring high levels of customer satisfaction.
- Maintaining accurate service records and logs in the company's CRM system.
- Coordinating with the internal support team to escalate complex issues when necessary.
- Staying up-to-date with product knowledge, technical updates, and service bulletins.
The ideal candidate will have a Diploma or Degree in Mechanical Engineering, Electrical Engineering, or a related technical field, with a minimum of 6 years of experience as a Field Service Technician, preferably supporting complex industrial or scientific equipment. Proven expertise in troubleshooting electro-mechanical systems, reading schematics, and using diagnostic tools is crucial. Excellent problem-solving abilities, strong communication skills, and the capacity to work independently and travel as required are essential for this role.
This advertiser has chosen not to accept applicants from your region.
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Remote Senior Field Service Technician (Specialized Equipment)
Posted 16 days ago
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Job Description
Our client is seeking a highly skilled and experienced Remote Senior Field Service Technician specializing in complex industrial machinery. While the role is remote in terms of core management and support, it involves providing advanced remote diagnostics, technical support, and guidance to on-site technicians and clients. You will be the primary point of contact for troubleshooting intricate technical issues, ensuring minimal downtime and optimal performance of specialized equipment. This position requires exceptional problem-solving abilities, deep technical expertise, and strong communication skills to effectively guide and mentor teams remotely.
Responsibilities:
Responsibilities:
- Provide remote technical support and troubleshooting for specialized industrial equipment.
- Analyze diagnostic data and system logs to identify root causes of equipment malfunctions.
- Guide on-site technicians and customers through complex repair procedures via video calls, phone, and detailed documentation.
- Develop and update technical manuals, troubleshooting guides, and best practice documents.
- Conduct remote training sessions for new equipment features, maintenance procedures, and safety protocols.
- Collaborate with engineering and product development teams to provide feedback on equipment performance and design improvements.
- Monitor equipment performance remotely and proactively identify potential issues.
- Manage spare parts inventory and coordinate timely delivery for repairs.
- Ensure all service activities comply with safety regulations and company policies.
- Document all service activities, resolutions, and customer interactions accurately.
- Associate's degree or equivalent certification in Electronics, Mechanical Engineering, or a related technical field. Bachelor's degree preferred.
- Minimum of 7 years of experience as a Field Service Technician or in a technical support role, with a focus on complex industrial machinery.
- Demonstrated expertise in diagnosing and repairing electromechanical systems, hydraulics, pneumatics, and control systems.
- Proficiency with diagnostic tools, oscilloscopes, multimeters, and software-based diagnostic systems.
- Excellent troubleshooting and problem-solving skills, with the ability to think critically under pressure.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to diverse audiences remotely.
- Experience with remote support technologies (e.g., AR/VR tools, remote desktop software) is a significant advantage.
- Ability to work independently and manage time effectively in a remote work environment.
- Strong customer service orientation.
- Willingness to travel occasionally for critical on-site support or training if required.
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Remote Senior Field Service Technician - Specialized Equipment
Posted 11 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Technician to join their expanding, fully remote team. While the role requires travel to client sites within and around the Nyeri, Nyeri, KE region, the core operational and administrative functions will be managed remotely. This position is crucial for ensuring the optimal performance and longevity of specialized industrial equipment. You will be responsible for diagnosing, troubleshooting, and repairing complex machinery, performing preventative maintenance, and providing technical support to clients. The ideal candidate will possess a strong mechanical and electrical aptitude, coupled with a deep understanding of various industrial systems. Key responsibilities include responding to service calls, conducting on-site diagnostics, performing intricate repairs, and ensuring all service work is completed to the highest standards. You will also be tasked with managing spare parts inventory, documenting service activities, and submitting detailed reports. A significant part of this role involves training client personnel on equipment operation and basic maintenance procedures. This is a remote-first position, meaning all scheduling, communication, and reporting will be handled digitally. We are looking for a proactive individual who can manage their time effectively, work autonomously, and prioritize tasks to meet service level agreements. Your ability to meticulously document issues and resolutions will be vital for our knowledge base and continuous improvement efforts. The successful candidate will have a proven history of excellence in field service, demonstrating a commitment to customer satisfaction and technical problem-solving. A strong background in a specific industry, such as manufacturing, agriculture, or construction, and familiarity with our client's particular types of equipment, will be highly advantageous. This role offers the flexibility of remote management while requiring on-site client interaction. Your expertise will directly contribute to minimizing downtime and maximizing productivity for our valued customers. A technical diploma or equivalent experience is required, and professional certifications related to equipment servicing are a strong asset. Join our client's dedicated team and make a significant impact on their operational success.
Responsibilities:
Qualifications:
Responsibilities:
- Diagnose, troubleshoot, and repair complex mechanical and electrical issues on specialized equipment.
- Perform routine preventative maintenance to ensure optimal equipment performance.
- Respond promptly to service requests and provide on-site technical support.
- Conduct thorough on-site inspections and assessments.
- Manage and maintain an accurate inventory of spare parts.
- Document all service activities, including diagnoses, repairs, and maintenance performed.
- Train client personnel on equipment operation, maintenance, and safety protocols.
- Adhere to all company policies and safety regulations.
- Provide feedback to the engineering team on equipment performance and potential improvements.
- Manage service schedules and logistics effectively to ensure timely interventions.
Qualifications:
- Technical degree or diploma in Mechanical, Electrical, or a related field, or equivalent proven experience.
- Minimum of 5 years of experience as a Field Service Technician, preferably with specialized industrial equipment.
- Strong diagnostic and troubleshooting skills for mechanical, electrical, and electronic systems.
- Proficiency in reading and interpreting technical manuals and schematics.
- Excellent problem-solving abilities and attention to detail.
- Strong customer service and communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Willingness to travel to client sites as needed.
- Familiarity with a specific type of industrial machinery (e.g., agricultural, manufacturing, construction) is a plus.
This advertiser has chosen not to accept applicants from your region.
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Remote Senior Field Service Technician - Specialized Equipment
Posted 2 days ago
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Job Description
Our client, a leading provider of industrial automation solutions, is seeking an experienced Senior Field Service Technician to join their remote support division. While this role is primarily remote, it may involve occasional on-site support for critical installations or complex troubleshooting in the **Nakuru, Nakuru, KE** region or nearby areas. You will be responsible for providing advanced technical support and guidance to clients and junior technicians on the installation, maintenance, troubleshooting, and repair of specialized industrial equipment. Leveraging remote diagnostic tools, video conferencing, and detailed technical documentation, you will guide on-site personnel through intricate procedures. Key responsibilities include analyzing equipment performance data, diagnosing complex technical issues, recommending corrective actions, and ensuring optimal equipment uptime. You will also be involved in training and mentoring field technicians remotely, developing technical documentation, and contributing to the continuous improvement of service processes. The ideal candidate possesses extensive hands-on experience with complex machinery, a strong understanding of electrical, mechanical, and hydraulic systems, and excellent problem-solving abilities. Exceptional communication and interpersonal skills are vital for effectively instructing and guiding others remotely. This role requires a high degree of autonomy, meticulous attention to detail, and the ability to manage multiple support requests simultaneously. A commitment to safety protocols and quality service delivery is paramount. This is an exceptional opportunity to utilize your expertise to support critical operations remotely, ensuring the reliability of sophisticated equipment.
Key Responsibilities:
Key Responsibilities:
- Provide advanced remote technical support for the installation, maintenance, and repair of specialized industrial equipment.
- Diagnose and troubleshoot complex equipment malfunctions using remote diagnostic tools and methodologies.
- Guide on-site technicians and customers through complex repair and maintenance procedures via video and communication platforms.
- Analyze equipment performance data and identify root causes of failures.
- Develop and update technical documentation, service manuals, and training materials.
- Train and mentor junior field service technicians remotely.
- Ensure compliance with safety regulations and company service standards.
- Collaborate with engineering and product development teams to provide feedback on equipment design and performance.
- Manage service requests efficiently and ensure timely resolution to minimize downtime.
- Associate's degree or equivalent technical qualification in a relevant field (e.g., Electrical Engineering, Mechanical Engineering, Industrial Technology).
- 7+ years of experience in field service, maintenance, or repair of complex industrial equipment.
- Strong understanding of electrical, mechanical, pneumatic, and hydraulic systems.
- Proficiency with diagnostic tools, multimeters, oscilloscopes, and PLC systems.
- Experience with remote support technologies, including video conferencing and remote access tools.
- Excellent problem-solving, analytical, and critical thinking skills.
- Superb communication, presentation, and interpersonal skills.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Willingness to travel occasionally for critical on-site support as needed within the **Nakuru, Nakuru, KE** region.
This advertiser has chosen not to accept applicants from your region.
5
Remote Senior Field Service Technician - Specialized Equipment
Posted 3 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Technician to provide expert installation, maintenance, and repair services for specialized industrial equipment. This is a fully remote position, with the understanding that travel to client sites will be required based on operational needs. While conceptually centered around **Kisumu, Kisumu, KE**, your service area will be broader. The ideal candidate will have a strong mechanical and electrical aptitude, excellent diagnostic skills, and a commitment to delivering exceptional customer service. You will be responsible for ensuring the optimal performance and longevity of complex machinery.
Key Responsibilities:
Key Responsibilities:
- Perform installations, preventative maintenance, and emergency repairs on specialized equipment at client locations.
- Diagnose complex mechanical, electrical, and software issues, providing effective solutions.
- Conduct thorough equipment inspections and testing.
- Provide technical support and training to clients on equipment operation and maintenance.
- Maintain detailed service reports, documenting all work performed, parts used, and recommendations.
- Manage spare parts inventory for service vehicles.
- Ensure compliance with all safety regulations and company policies during service calls.
- Respond promptly to service requests and prioritize urgent issues.
- Collaborate with the engineering and sales teams to provide feedback on product performance and client needs.
- Continuously enhance technical skills and knowledge of new equipment and technologies.
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related technical field.
- Minimum of 7 years of hands-on experience as a Field Service Technician, preferably with specialized industrial equipment.
- Strong understanding of hydraulics, pneumatics, electrical systems, and control systems.
- Proficiency in reading schematics, blueprints, and technical manuals.
- Excellent troubleshooting and problem-solving abilities.
- Strong customer service and communication skills, with the ability to explain technical issues clearly.
- Ability to work independently and manage a flexible schedule, including travel and potential on-call duties.
- Valid driver's license and a clean driving record.
- Proficiency with diagnostic tools and software.
- Experience with remote diagnostic tools is a significant advantage.
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Remote Senior Field Service Technician (Specialized Equipment)
Posted 1 day ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Remote Field Service Technician to provide remote support and, when necessary, on-site assistance for their specialized industrial equipment. This role requires an individual with exceptional diagnostic and repair capabilities, coupled with the ability to guide customers and junior technicians through complex troubleshooting procedures via remote channels. You will be the primary point of contact for technical issues, ensuring minimal downtime for critical machinery. This is a fully remote position, demanding strong communication skills and the ability to effectively leverage diagnostic tools and virtual collaboration platforms.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support for the installation, maintenance, and repair of specialized industrial equipment.
- Guide customers and on-site personnel through diagnostic procedures and troubleshooting steps using video conferencing, phone, and remote access software.
- Analyze equipment performance data and logs to identify root causes of malfunctions.
- Develop and maintain comprehensive technical documentation, including troubleshooting guides, repair manuals, and best practice articles.
- Perform remote diagnostics and configuration of equipment systems.
- When necessary, travel to customer sites to perform complex repairs or installations that cannot be resolved remotely.
- Train customers and junior technicians on the proper operation, maintenance, and basic troubleshooting of equipment.
- Report on equipment performance, recurring issues, and customer feedback to the engineering and product development teams.
- Manage service requests efficiently, prioritizing critical issues to minimize client operational impact.
- Ensure adherence to all safety protocols and procedures during remote and on-site activities.
- Associate's degree or equivalent certification in Electronics, Mechanical Engineering Technology, or a related field; Bachelor's degree is a plus.
- Minimum of 7 years of hands-on experience in field service, technical support, or maintenance of complex industrial machinery.
- Proven expertise in diagnosing and repairing electro-mechanical systems.
- Proficiency with remote diagnostic tools, diagnostic software, and virtual collaboration platforms.
- Excellent troubleshooting and problem-solving skills, with a logical and systematic approach.
- Strong communication, interpersonal, and customer service skills, with the ability to convey technical information clearly to diverse audiences.
- Ability to work independently and manage time effectively in a remote environment.
- Willingness to travel occasionally (e.g., 20-30%) for on-site support when required.
- Familiarity with various types of industrial equipment (e.g., automation systems, heavy machinery, specialized manufacturing equipment).
- A proactive attitude and commitment to providing exceptional technical support.
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