3 Remote Lead Field Service Technician Specialized Equipment jobs in whatjobs
Remote Lead Field Service Technician - Specialized Equipment
Posted 20 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and motivated Lead Field Service Technician to join our remote technical support team. This role is crucial for ensuring the optimal performance and maintenance of specialized equipment across various client sites, all managed remotely. You will be responsible for diagnosing, troubleshooting, and repairing complex technical issues, often requiring remote guided assistance and escalation management. This position demands a deep understanding of electro-mechanical systems, advanced diagnostic tools, and the ability to guide on-site personnel through intricate repair procedures. As a Lead Technician, you will also mentor junior team members, develop comprehensive technical documentation, and contribute to the continuous improvement of our service protocols. The ideal candidate possesses excellent communication skills, capable of clearly articulating technical information to both technical and non-technical audiences. You will be expected to manage your workload efficiently, prioritize critical service requests, and maintain meticulous records of all service activities. This role requires a proactive approach to identifying potential equipment failures and recommending preventative maintenance strategies. The ability to work independently, make sound decisions under pressure, and adapt to new technologies is vital. You will play a key role in enhancing customer satisfaction by ensuring rapid and effective resolution of technical challenges. The fully remote nature of this position allows for unparalleled flexibility, enabling you to manage service operations from a location of your choice while supporting a broad geographical area. Your expertise will directly impact the reliability and uptime of our clients' essential equipment, making this a highly impactful position within our organization. Proficiency in using remote diagnostic platforms and collaboration tools is a must.
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Remote Lead Field Service Technician - Specialized Equipment
Posted 20 days ago
Job Viewed
Job Description
Our client, a global manufacturer of highly specialized industrial equipment, is seeking an experienced Lead Field Service Technician to join their remote support team. This is a fully remote role focused on providing expert technical assistance, troubleshooting, and diagnostic services for complex machinery deployed at client sites worldwide. You will leverage your extensive technical knowledge and problem-solving skills to guide on-site personnel, conduct remote diagnostics, and develop repair strategies. The ability to communicate technical information clearly and concisely to both technical and non-technical audiences is paramount. This role requires a deep understanding of mechanical, electrical, and possibly hydraulic systems, coupled with strong diagnostic acumen.
Key responsibilities include:
Key responsibilities include:
- Providing remote technical support and troubleshooting for specialized industrial equipment.
- Guiding and mentoring on-site technicians and customer personnel through complex repair and maintenance procedures.
- Conducting remote diagnostics using specialized software and tools.
- Analyzing equipment performance data and failure reports to identify root causes of issues.
- Developing detailed repair instructions and documentation for field use.
- Collaborating with engineering and product development teams to provide feedback on equipment design and performance.
- Creating technical documentation, including service bulletins and troubleshooting guides.
- Managing service requests and ensuring timely resolution of technical problems.
- Maintaining a high level of customer satisfaction through expert technical support.
- Staying current with product updates, technical specifications, and service best practices.
- Identifying potential equipment failures and recommending preventative maintenance measures.
- Assisting with the training of new remote support team members.
This advertiser has chosen not to accept applicants from your region.
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Remote Lead Field Service Technician - Specialized Equipment
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading manufacturer of specialized industrial machinery, is seeking a highly skilled and experienced Remote Lead Field Service Technician. In this role, you will provide remote technical support, guidance, and troubleshooting for complex equipment installations and maintenance issues. You will act as a primary escalation point for challenging technical problems, utilizing remote diagnostic tools and leading a team of technicians virtually to ensure minimal downtime for our clients. This is a fully remote position requiring extensive expertise and excellent communication skills.
Responsibilities:
Responsibilities:
- Provide expert remote technical support and troubleshooting for specialized industrial equipment.
- Diagnose complex mechanical, electrical, and software issues using remote diagnostic tools and platforms.
- Guide on-site technicians through installation, maintenance, and repair procedures.
- Develop and update technical documentation, including service manuals, troubleshooting guides, and best practice articles.
- Conduct remote training sessions for customers and field service technicians.
- Analyze equipment performance data to identify potential issues and recommend preventative maintenance.
- Act as a primary point of escalation for critical technical issues, coordinating resolutions with engineering and product development teams.
- Manage spare parts inventory and recommend necessary replacements or upgrades remotely.
- Contribute to the design improvement process by providing feedback on equipment reliability and performance.
- Ensure high levels of customer satisfaction through efficient and effective remote support.
- Maintain accurate records of all service requests, troubleshooting steps, and resolutions in the CRM system.
- Stay up-to-date with the latest product updates, technical innovations, and industry best practices.
- Develop and implement remote service strategies to improve response times and first-time fix rates.
- Lead and mentor junior technicians through virtual coaching and knowledge sharing.
- Collaborate with sales and customer support teams to ensure seamless customer experience.
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field.
- Minimum of 7 years of experience as a Field Service Technician, with at least 3 years in a lead or senior role, specializing in complex industrial machinery.
- Proven expertise in diagnosing and resolving intricate mechanical, electrical, and software issues remotely.
- Proficiency with remote diagnostic tools, IoT platforms, and video conferencing technologies.
- Strong understanding of mechanical systems, electrical circuits, and industrial control systems.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication, interpersonal, and customer service skills, with the ability to clearly explain technical concepts remotely.
- Ability to work independently, manage multiple priorities, and maintain a high level of productivity in a remote setting.
- Experience in technical writing and developing training materials.
- Familiarity with the industrial landscape in the Thika, Kiambu, KE region is advantageous but not required for this remote role.
This advertiser has chosen not to accept applicants from your region.
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