706 Remote Head Of Hotel Operations jobs in Kenya
Remote Head of Hotel Operations
Posted 23 days ago
Job Viewed
Job Description
Our client, a premier hospitality group, is seeking an experienced and dynamic Head of Hotel Operations to lead their operational strategy from a fully remote capacity. This senior leadership role is responsible for overseeing the day-to-day operations of multiple hotel properties, ensuring exceptional guest experiences, driving revenue growth, and maintaining high standards of service excellence. You will develop and implement operational policies and procedures, manage budgets, and optimize resource allocation across all departments, including front office, housekeeping, food and beverage, and maintenance.
Key responsibilities include setting performance targets, monitoring key operational metrics (e.g., occupancy rates, guest satisfaction scores, profitability), and implementing strategies to achieve them. You will lead and motivate remote and on-site operational teams, foster a culture of continuous improvement, and ensure compliance with health, safety, and hygiene regulations. A critical aspect of this role is collaborating with sales, marketing, and revenue management teams to maximize profitability and market share. You will also oversee vendor relationships and ensure cost-effective procurement of supplies and services. This position requires a strategic thinker with a proven ability to drive operational efficiency and enhance guest loyalty.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is a plus. A minimum of 10 years of progressive experience in hotel management, with at least 5 years in a senior leadership role (e.g., General Manager, Director of Operations), is required. Demonstrated success in managing complex hotel operations, P&L responsibility, and driving operational improvements is essential. Exceptional leadership, communication, problem-solving, and financial management skills are crucial. Proficiency in property management systems (PMS) and other hotel operations software is a must. This is a unique remote opportunity to shape the future of hospitality for our client, influencing operations that serve guests in and around Meru, Meru, KE .
Key responsibilities include setting performance targets, monitoring key operational metrics (e.g., occupancy rates, guest satisfaction scores, profitability), and implementing strategies to achieve them. You will lead and motivate remote and on-site operational teams, foster a culture of continuous improvement, and ensure compliance with health, safety, and hygiene regulations. A critical aspect of this role is collaborating with sales, marketing, and revenue management teams to maximize profitability and market share. You will also oversee vendor relationships and ensure cost-effective procurement of supplies and services. This position requires a strategic thinker with a proven ability to drive operational efficiency and enhance guest loyalty.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is a plus. A minimum of 10 years of progressive experience in hotel management, with at least 5 years in a senior leadership role (e.g., General Manager, Director of Operations), is required. Demonstrated success in managing complex hotel operations, P&L responsibility, and driving operational improvements is essential. Exceptional leadership, communication, problem-solving, and financial management skills are crucial. Proficiency in property management systems (PMS) and other hotel operations software is a must. This is a unique remote opportunity to shape the future of hospitality for our client, influencing operations that serve guests in and around Meru, Meru, KE .
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Remote Head of Hotel Operations Strategy
Posted 12 days ago
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Job Description
Our client, a globally recognized hospitality group, is seeking a strategic and experienced Head of Hotel Operations Strategy to lead their remote operational planning efforts. This is a fully remote position, offering the chance to influence hotel operations from anywhere in the world. You will be responsible for developing and implementing innovative operational strategies that enhance guest experiences, improve efficiency, and drive profitability across their portfolio of properties. Key responsibilities include analyzing market trends, identifying best practices in hotel management, and creating frameworks for service delivery, revenue management, and cost optimization. You will work closely with regional operational leaders, general managers, and corporate teams to ensure alignment with the group's strategic vision. This role requires a deep understanding of the hospitality industry, including front office operations, food and beverage, housekeeping, and maintenance. You will lead initiatives focused on digital transformation, sustainability, and staff training and development within the operations domain. The ideal candidate possesses strong analytical and strategic thinking skills, exceptional leadership qualities, and a proven ability to drive change in a complex, decentralized environment. Experience with hotel management software and data analysis tools is essential. Excellent communication and presentation skills are required to articulate strategies to diverse stakeholders. A Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field, coupled with extensive experience in senior hotel operations roles, is preferred. If you are passionate about elevating the guest experience and optimizing hotel performance, and excel in a remote work setting, we invite you to apply.
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Remote Head of Operations - Adventure Tourism
Posted 5 days ago
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Job Description
Our client, a premier adventure tourism provider, is seeking a dynamic and experienced Head of Operations to lead and optimize their operational strategies. This is a fully remote position, offering the flexibility to manage operations from anywhere while overseeing a vibrant adventure tourism business. You will be responsible for the overall efficiency and effectiveness of all operational aspects, including logistics, safety protocols, resource management, and customer experience. The ideal candidate possesses a strong background in operations management, preferably within the tourism, hospitality, or outdoor adventure sector. You will develop and implement operational policies, manage budgets, oversee staff performance, and ensure the highest standards of safety and service delivery. This role requires exceptional leadership, strategic thinking, and problem-solving skills. You will work closely with the leadership team to drive growth and enhance the company's reputation. The operational nexus for this remote role is Nakuru, Nakuru, KE . Your responsibilities will include:
- Developing and implementing comprehensive operational strategies to ensure efficient and safe delivery of adventure tourism experiences.
- Overseeing all day-to-day operations, including logistics, resource allocation, and staff management.
- Ensuring strict adherence to safety regulations and industry best practices for all activities.
- Managing operational budgets, controlling costs, and identifying opportunities for efficiency improvements.
- Developing and implementing quality assurance programs to enhance customer satisfaction.
- Leading, training, and motivating operational teams to achieve high performance.
- Managing relationships with key suppliers, partners, and service providers.
- Developing and executing risk management plans for all operational activities.
- Monitoring operational performance metrics and reporting on key outcomes to senior management.
- Driving innovation in operational processes and service offerings.
- Bachelor's degree in Business Administration, Operations Management, Tourism Management, or a related field; MBA or Master's degree preferred.
- 7+ years of progressive experience in operations management, with significant experience in the adventure tourism, outdoor recreation, or hospitality industry.
- Demonstrated experience in developing and implementing operational strategies and policies.
- Proven ability to manage budgets, control costs, and improve operational efficiency.
- Strong understanding of safety management systems and risk assessment.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in operational planning and execution.
- Ability to work independently and lead remote teams effectively.
- Experience with relevant operational software and systems.
- Passion for adventure and commitment to exceptional customer service.
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Head of Hotel Operations - Remote
Posted 22 days ago
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Job Description
Our client, a leading hospitality group, is seeking a strategic and results-driven Head of Hotel Operations to oversee their expanding portfolio. This is a fully remote leadership role, requiring a dynamic individual with extensive experience in managing hotel operations and driving guest satisfaction and profitability from a distance. You will be instrumental in setting operational standards, implementing best practices, and ensuring a consistent, high-quality guest experience across all properties.
Key Responsibilities:
Key Responsibilities:
- Develop and implement comprehensive operational strategies aligned with the company's vision and goals.
- Establish and enforce service standards, operational procedures, and best practices across all hotels.
- Monitor financial performance, including revenue, expenses, and profitability, and implement cost-control measures.
- Oversee quality assurance programs and guest satisfaction initiatives, driving continuous improvement.
- Lead and mentor General Managers and operational teams, fostering a culture of excellence and accountability.
- Ensure compliance with health, safety, and sanitation regulations.
- Collaborate with marketing, sales, and revenue management teams to maximize occupancy and revenue.
- Manage relationships with key suppliers and service providers.
- Stay informed about industry trends and competitive landscape to identify new opportunities.
- Prepare operational reports, budgets, and forecasts for senior management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree or MBA preferred.
- A minimum of 10 years of progressive experience in hotel management, with at least 5 years in a senior operational leadership role (e.g., Director of Operations, General Manager of a large property).
- Demonstrated success in managing multiple hotel properties or a large single-property operation.
- Strong understanding of all hotel operational departments, including F&B, Rooms Division, and Sales & Marketing.
- Exceptional leadership, communication, and interpersonal skills, with the ability to motivate and manage remote teams effectively.
- Proven ability to analyze financial data, develop budgets, and implement cost-effective strategies.
- Expertise in implementing and maintaining high service standards and guest satisfaction programs.
- Proficiency in property management systems (PMS) and hotel operational software.
- Strategic thinker with strong problem-solving and decision-making capabilities.
- Ability to thrive in a fast-paced, dynamic, and fully remote work environment.
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Head of Hotel Operations (Remote Strategy)
Posted today
Job Viewed
Job Description
Our client, a growing hospitality group, is seeking an experienced and strategic Head of Hotel Operations to lead their operational excellence initiatives. This is a unique, fully remote position that focuses on developing and implementing operational strategies, setting standards, and driving efficiency across multiple hotel properties. The ideal candidate will possess a comprehensive understanding of hotel management, guest services, F&B operations, and revenue management, coupled with a strong aptitude for leveraging technology and data to inform decision-making. While this role is remote, it requires frequent virtual interaction with on-site hotel management teams, suppliers, and key stakeholders. You will be instrumental in shaping the future of our client's operational framework, ensuring a consistent and high-quality guest experience globally.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement comprehensive operational strategies to enhance guest satisfaction and profitability.
- Establish and maintain high standards for service quality, cleanliness, and safety across all properties.
- Analyze operational performance data to identify areas for improvement and implement corrective actions.
- Oversee and guide the implementation of new operational technologies and systems.
- Develop and manage budgets for operational expenditures.
- Conduct virtual audits and assessments of hotel operations.
- Collaborate closely with on-site General Managers and department heads to ensure effective execution of strategies.
- Develop training programs and resources for hotel staff to improve service delivery and operational efficiency.
- Stay abreast of industry trends and best practices in hotel operations and hospitality management.
- Manage relationships with key suppliers and vendors.
- Lead virtual meetings and workshops for operational teams.
- Drive initiatives for cost control and revenue enhancement.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a strong plus.
- 10+ years of progressive experience in hotel operations management, with a proven track record of success in multi-property environments.
- In-depth knowledge of all hotel departments, including front office, F&B, housekeeping, and maintenance.
- Strong understanding of revenue management principles and yield optimization.
- Demonstrated ability to analyze financial data and implement effective cost control measures.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and operational reporting tools.
- Experience with remote team management and virtual collaboration is essential.
- Strategic thinking and problem-solving capabilities.
- Commitment to delivering exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
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Head of Hotel Operations (Remote Management)
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Head of Hotel Operations to oversee and enhance the guest experience and operational efficiency of their esteemed properties. This is a fully remote leadership position, requiring a strategic thinker with a passion for hospitality excellence. You will be responsible for setting operational standards, developing and implementing best practices across all departments, and ensuring the delivery of exceptional service to guests. The ideal candidate will have a comprehensive understanding of hotel management, including front office, housekeeping, food and beverage, and maintenance. Your role will involve managing budgets, optimizing resource allocation, and driving revenue growth through strategic initiatives. Strong leadership and team management skills are crucial, as you will guide and motivate on-site operational teams. This position demands excellent communication and interpersonal skills, with the ability to build strong relationships with staff, guests, and stakeholders. Proficiency in property management systems (PMS) and a data-driven approach to decision-making are essential. You will also be tasked with identifying areas for operational improvement, implementing innovative solutions, and ensuring compliance with all health, safety, and regulatory standards. Our client fosters a collaborative and supportive remote work environment, encouraging professional development and a results-oriented culture. While the position is remote, the operational focus is centered around hotels located in the region of **Kericho, Kericho, KE**. We are looking for a visionary leader with a proven track record in the hospitality industry, committed to elevating the guest experience and achieving operational excellence. This is a significant opportunity to shape the future of our client's hotel operations from a strategic, remote perspective.
This advertiser has chosen not to accept applicants from your region.
5
Head of Remote Operations (Hospitality)
Posted 12 days ago
Job Viewed
Job Description
Our client, a rapidly expanding hospitality group renowned for its unique guest experiences, is looking for an experienced and adaptable Head of Remote Operations to oversee key aspects of their business from a fully remote capacity. This pivotal role will be responsible for optimizing operational efficiency, ensuring exceptional service delivery, and driving strategic growth across various hospitality ventures, all while managing a distributed team. You will develop and implement best practices for service standards, manage vendor relationships, oversee quality control measures, and leverage technology to enhance guest satisfaction and operational effectiveness. The ideal candidate will have extensive experience in hospitality management, with a proven track record in operations, business development, or a related field. Strong leadership, strategic thinking, and problem-solving skills are essential, as is the ability to manage and motivate a team remotely. Experience with property management systems (PMS), booking platforms, and other hospitality technologies is highly desirable. This is a remote-first position, offering the flexibility to work from anywhere and collaborate with teams across different locations. Excellent communication and interpersonal skills are crucial for fostering strong relationships with stakeholders, team members, and external partners. If you are a seasoned hospitality professional with a passion for operational excellence and a knack for leading teams in a remote environment, we invite you to apply and contribute to our client's continued success.
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Remote Head Chef - Boutique Hotel Operations
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a talented and innovative Head Chef to lead the culinary vision for a premier boutique hotel, operating in a fully remote capacity. This exciting position involves conceptualizing, developing, and executing exceptional dining experiences that delight guests and uphold the highest standards of quality and creativity. You will be responsible for menu engineering, kitchen operations management, staff training, and ensuring impeccable food quality and presentation, all managed from a remote standpoint. The ideal candidate possesses a strong culinary background, exceptional leadership skills, and a passion for creating memorable gastronomic journeys.
Key Responsibilities:
Key Responsibilities:
- Develop and curate innovative, seasonal menus for all hotel dining outlets (e.g., fine dining restaurant, casual cafe, room service, banquets), reflecting local flavors and international trends.
- Oversee all aspects of kitchen operations, including food preparation, cooking, plating, and quality control, ensuring consistency and excellence.
- Manage inventory, procurement, and cost control, optimizing food and labor costs while maintaining high-quality ingredients.
- Lead, train, and mentor kitchen staff, fostering a positive, productive, and safe working environment.
- Implement and enforce strict hygiene, sanitation, and food safety standards (HACCP).
- Collaborate with the hotel management and events team to cater to special events, functions, and private dining experiences.
- Monitor industry trends, customer feedback, and competitor offerings to continuously refine the culinary program.
- Manage relationships with suppliers to ensure the timely delivery of fresh, high-quality ingredients.
- Control and minimize waste within the kitchen.
- Conduct regular performance reviews and provide constructive feedback to kitchen team members.
- Ensure efficient scheduling of kitchen staff to meet operational needs.
- Maintain budget adherence for the culinary department.
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7
Vacancy: Reservations Administrator
Posted today
Job Viewed
Job Description
VACANCY ANNOUNCEMENT
We are seeking a qualified candidate for the following vacant position:
Reservations Administrator
The Sopa Work Ethic
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We appreciate the needs and basic expectations of our guests to ensure satisfaction.
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We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.
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We act with honesty and integrity, which
means doing the right things, at all times, even if no one is watching.
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We use our initiative and creativity to always find the best way to solve a problem for a guest of a colleague.
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We work as a team with colleagues across all departments to deliver the highest level of service at all times.
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We are passionate and show dedication and commitment and are always willing to go the extra mile.
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Every day, we do our best to make our guests feel special.
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We are proud to represent our hotel group and our country to guests from all over the world.
Job Purpose
To ensure effective management of reservations processes, with a focus on accuracy, timely communication, system efficiency, and maximizing confirmed bookings from provisional and waitlist status.
Key Responsibilities
Reservations Management
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Manage waitlisted and provisional bookings to maximize conversions to confirmed status.
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Ensure accurate data entry in the reservations system (ResRequest), including guest details and source codes.
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Review and verify all bookings daily for accuracy.
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Release expired provisional bookings after proper follow-up.
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Respond to direct booking inquiries via the official mailbox.
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Relieve the Reservations Consultant during leave periods.
System and Reporting
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Maintain the overbooking tracker and update daily.
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Ensure the Arrival Discrepancy Report is updated by lodges and discrepancies are resolved within 24 hours.
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Reconcile invoices for payment.
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Correct agent and debtor mismatches in the system.
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Keep the system updated with all guest requirements and booking information.
Revenue and Payments
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Support maximum occupancy and revenue through effective booking conversions.
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Ensure deposits and full payments are received according to the agreed terms.
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Provide missing vouchers within 24 hours if requested.
Teamwork and Communication
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Maintain open communication with the team and report any issues or improvements.
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Ensure clear handovers during team absences to prevent workflow disruptions.
Client and Trade Partner Relations
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Maintain professional and supportive communication with clients and trade partners.
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Ensure prompt, clear, and courteous service to build strong relationships.
Qualifications and Skills Required
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Bachelor`s degree
in Hospitality, Tourism,
Finance, Business
or a related field.
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Previous experience in a similar reservations or administrative role.
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Proficiency in English; additional languages are a plus.
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Strong attention to detail, organizational, and planning skills.
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Excellent communication and interpersonal skills.
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Strong analytical skills.
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Confidence
in using reservation systems (ResRequest experience is an advantage).
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Ability to handle pressure and meet deadlines.
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Sales-minded with a customer-focused approach.
Reporting to: The Head of Reservations & Revenue
Should you wish to apply for the positions listed above, then kindly submit a written application, including all relevant information, email to the Human Resource Team at
Only applications exhibiting the necessary qualifications and relevant experience will be considered. Kindly submit applications by
September 19, 2025
. All applications will be taken in confidence.
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8
Remote Hotel Revenue Management Strategist
Posted 23 days ago
Job Viewed
Job Description
Our client, a distinguished hospitality group, is seeking a dynamic and data-driven Remote Hotel Revenue Management Strategist to join our forward-thinking team. This position is fully remote, offering you the opportunity to optimize revenue streams for our properties from anywhere. You will be responsible for developing and implementing sophisticated pricing and inventory management strategies to maximize room revenue and overall profitability. Key duties include conducting market analysis, forecasting demand, and identifying new revenue opportunities. You will work closely with property management teams to ensure the effective execution of revenue management tactics. Proficiency in utilizing hotel property management systems (PMS), revenue management systems (RMS), and business intelligence tools is crucial. The ideal candidate will have a strong understanding of market dynamics, competitive landscapes, and customer behavior within the hospitality industry. You will analyze performance data, generate insightful reports, and present recommendations to stakeholders. Excellent analytical, problem-solving, and communication skills are essential for this role. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required, along with a minimum of 5 years of experience in hotel revenue management. Experience in a remote work environment is highly advantageous. This role will contribute to the success of our hotels located in and around **Nakuru, Nakuru, KE**, but the work is performed entirely remotely. If you are a strategic thinker with a passion for optimizing financial performance in the hospitality sector and thrive in a remote work setting, we want to hear from you.
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