889 Hotel Administration jobs in Kenya
Senior Remote Hotel Operations & Guest Services Director
Posted 20 days ago
Job Viewed
Job Description
Our client, a premier hospitality group, is looking for an accomplished Senior Remote Hotel Operations & Guest Services Director to lead its remote operational initiatives. This is a pivotal fully remote role requiring extensive experience in hotel management, a passion for exceptional guest service, and the ability to drive operational excellence from a distance. You will be responsible for overseeing the strategic direction of hotel operations, ensuring seamless guest experiences, and maximizing revenue while maintaining high standards of quality and efficiency. The ideal candidate will have a deep understanding of front-of-house and back-of-house operations, staff management, and financial oversight. This position offers a unique opportunity to influence and manage hotel operations remotely.
Responsibilities:
Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Oversee day-to-day hotel operations, including front desk, housekeeping, F&B, and maintenance, ensuring efficiency and quality.
- Manage and mentor remote hotel management teams, fostering a culture of excellence.
- Ensure adherence to brand standards, service protocols, and operational procedures.
- Monitor financial performance, including budgeting, forecasting, and cost control.
- Identify opportunities for revenue generation and service innovation.
- Handle escalated guest concerns and ensure prompt, satisfactory resolutions.
- Collaborate with sales and marketing teams to drive occupancy and revenue.
- Implement and oversee preventative maintenance programs.
- Ensure compliance with health, safety, and security regulations.
- Analyze operational data and implement improvements based on findings.
- Develop and deliver training programs for hotel staff on service standards and operational procedures.
- Conduct regular remote property inspections and performance reviews.
- Stay abreast of industry trends and best practices in hotel management.
- Lead initiatives aimed at improving operational efficiency and profitability.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 10 years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role.
- Proven track record of successfully managing hotel operations and delivering exceptional guest experiences.
- Strong understanding of hotel financial statements, P&L, and budgeting.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage remote teams and drive performance.
- Proficiency in property management systems (PMS) and other hotel software.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and manage multiple priorities in a dynamic remote environment.
- Passion for hospitality and a commitment to service excellence.
This advertiser has chosen not to accept applicants from your region.
0
Vacancy: Reservations Administrator
Posted today
Job Viewed
Job Description
VACANCY ANNOUNCEMENT
We are seeking a qualified candidate for the following vacant position:
Reservations Administrator
The Sopa Work Ethic
●
We appreciate the needs and basic expectations of our guests to ensure satisfaction.
●
We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.
●
We act with honesty and integrity, which
means doing the right things, at all times, even if no one is watching.
●
We use our initiative and creativity to always find the best way to solve a problem for a guest of a colleague.
●
We work as a team with colleagues across all departments to deliver the highest level of service at all times.
●
We are passionate and show dedication and commitment and are always willing to go the extra mile.
●
Every day, we do our best to make our guests feel special.
●
We are proud to represent our hotel group and our country to guests from all over the world.
Job Purpose
To ensure effective management of reservations processes, with a focus on accuracy, timely communication, system efficiency, and maximizing confirmed bookings from provisional and waitlist status.
Key Responsibilities
Reservations Management
●
Manage waitlisted and provisional bookings to maximize conversions to confirmed status.
●
Ensure accurate data entry in the reservations system (ResRequest), including guest details and source codes.
●
Review and verify all bookings daily for accuracy.
●
Release expired provisional bookings after proper follow-up.
●
Respond to direct booking inquiries via the official mailbox.
●
Relieve the Reservations Consultant during leave periods.
System and Reporting
●
Maintain the overbooking tracker and update daily.
●
Ensure the Arrival Discrepancy Report is updated by lodges and discrepancies are resolved within 24 hours.
●
Reconcile invoices for payment.
●
Correct agent and debtor mismatches in the system.
●
Keep the system updated with all guest requirements and booking information.
Revenue and Payments
●
Support maximum occupancy and revenue through effective booking conversions.
●
Ensure deposits and full payments are received according to the agreed terms.
●
Provide missing vouchers within 24 hours if requested.
Teamwork and Communication
●
Maintain open communication with the team and report any issues or improvements.
●
Ensure clear handovers during team absences to prevent workflow disruptions.
Client and Trade Partner Relations
●
Maintain professional and supportive communication with clients and trade partners.
●
Ensure prompt, clear, and courteous service to build strong relationships.
Qualifications and Skills Required
●
Bachelor`s degree
in Hospitality, Tourism,
Finance, Business
or a related field.
●
Previous experience in a similar reservations or administrative role.
●
Proficiency in English; additional languages are a plus.
●
Strong attention to detail, organizational, and planning skills.
●
Excellent communication and interpersonal skills.
●
Strong analytical skills.
●
Confidence
in using reservation systems (ResRequest experience is an advantage).
●
Ability to handle pressure and meet deadlines.
●
Sales-minded with a customer-focused approach.
Reporting to: The Head of Reservations & Revenue
Should you wish to apply for the positions listed above, then kindly submit a written application, including all relevant information, email to the Human Resource Team at
Only applications exhibiting the necessary qualifications and relevant experience will be considered. Kindly submit applications by
September 19, 2025
. All applications will be taken in confidence.
This advertiser has chosen not to accept applicants from your region.
1
Remote Hotel Revenue Management Strategist
Posted 21 days ago
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking an experienced and analytical Remote Hotel Revenue Management Strategist to optimize room revenue and market share across their portfolio. This role is based in **Mlolongo, Machakos, KE**, but offers a flexible hybrid work arrangement, allowing you to balance remote work with essential in-person collaboration and site visits as needed. As a Revenue Management Strategist, you will be responsible for developing and implementing dynamic pricing strategies, forecasting demand, and managing inventory to maximize profitability. You will conduct in-depth market analysis, competitor research, and performance reviews to identify opportunities and potential threats. Your insights will guide strategic decisions regarding room rates, promotions, and distribution channel management. The ideal candidate possesses a strong understanding of the hospitality industry, coupled with advanced analytical skills and proficiency in revenue management software. You should be adept at using data to drive decisions, identifying trends, and implementing effective strategies to achieve revenue goals. Collaboration with hotel operations teams, sales, and marketing departments is crucial. You will prepare detailed reports and presentations for stakeholders, communicating complex revenue management concepts clearly and concisely. This is an excellent opportunity for a results-oriented professional to make a significant impact on hotel performance within a flexible working model. We are looking for an individual who is proactive, detail-oriented, and possesses excellent communication and interpersonal skills to build strong relationships with on-site teams and remote colleagues. Your ability to adapt to changing market conditions and implement data-driven solutions will be key to success in this role.
Key Responsibilities:
Key Responsibilities:
- Develop and execute dynamic pricing strategies for hotel rooms.
- Forecast demand and manage inventory across various distribution channels.
- Conduct market analysis, competitor benchmarking, and performance evaluations.
- Identify opportunities to increase revenue and optimize occupancy rates.
- Collaborate with hotel management and sales teams to align strategies.
- Prepare regular reports on revenue performance and market trends.
- Implement promotional offers and manage package deals.
- Utilize revenue management systems and data analytics tools effectively.
- Stay informed about industry trends and best practices in revenue management.
- Present findings and recommendations to stakeholders.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Minimum of 5 years of experience in hotel revenue management or a similar analytical role.
- Proven track record of successfully increasing room revenue and profitability.
- In-depth knowledge of revenue management principles and practices.
- Proficiency in using hotel property management systems (PMS) and revenue management software (e.g., IDeaS, Duetto, Delphi).
- Strong analytical and quantitative skills, with the ability to interpret complex data.
- Excellent understanding of market dynamics and competitive analysis.
- Proficient in Microsoft Excel and other data analysis tools.
- Strong communication, presentation, and interpersonal skills.
- Ability to work effectively in a hybrid environment and manage time efficiently.
This advertiser has chosen not to accept applicants from your region.
2
Job Description
Our client, a premier hospitality group, is seeking a visionary Director of Guest Services to lead their remote guest relations team. This executive role is designed to elevate the guest experience across all our properties, ensuring unparalleled service standards and customer satisfaction. You will be responsible for developing and implementing innovative strategies to enhance guest loyalty and operational excellence in service delivery. This includes setting service standards, developing training programs for front-line staff, and implementing feedback mechanisms to continuously improve guest satisfaction. The Director will oversee the management of guest inquiries, complaints, and special requests, ensuring timely and effective resolution. You will work closely with property management, marketing, and operations teams to align guest service initiatives with overall business goals. A key aspect of this role involves analyzing guest data to identify trends, preferences, and opportunities for personalized service offerings. You will also be responsible for managing the budget for the guest services department and reporting on key performance indicators to senior leadership. This position requires exceptional leadership, strong interpersonal skills, and a passion for service excellence. As a fully remote role, outstanding communication skills, particularly in leading virtual teams and engaging with stakeholders digitally, are essential. The ideal candidate will possess a deep understanding of the hospitality industry, luxury service standards, and best practices in customer relationship management. You should be adept at leveraging technology to enhance guest experiences and streamline service operations. This is a unique opportunity to shape the guest experience for a renowned brand and drive its reputation for outstanding hospitality.
Qualifications:
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master’s degree preferred.
- Minimum of 10 years of progressive experience in hospitality management, with at least 5 years in a senior guest services or customer experience role.
- Demonstrated success in developing and implementing customer service strategies that improve guest satisfaction and loyalty.
- Proven leadership skills with experience managing and motivating remote teams.
- Excellent understanding of hotel operations and the nuances of the tourism industry.
- Strong analytical skills with the ability to interpret guest feedback and data.
- Exceptional communication, presentation, and interpersonal skills, suitable for remote interaction.
- Proficiency in hotel management software (PMS) and CRM systems.
- Experience in crisis management and service recovery is highly valued.
- A passion for delivering exceptional guest experiences and a commitment to service excellence.
This advertiser has chosen not to accept applicants from your region.
3
Job Description
Our client is seeking an experienced and charismatic Head of Guest Services to lead their guest experience initiatives. This fully remote role requires a visionary leader passionate about delivering exceptional service in the hospitality sector. You will be responsible for developing and implementing strategies to enhance guest satisfaction, streamline service operations, and foster a culture of service excellence across all touchpoints. The ideal candidate will have a strong background in hospitality management, with a proven ability to manage teams, resolve guest issues effectively, and drive continuous improvement in service delivery. You will oversee guest relations, concierge services, and front desk operations (virtually), ensuring seamless experiences for all guests. Key responsibilities include training and mentoring service staff, developing service standards, and implementing feedback mechanisms to continuously improve guest experiences. This role demands excellent communication, problem-solving, and interpersonal skills. You will also be involved in managing operational budgets related to guest services and collaborating with other departments to ensure a cohesive guest journey. Staying abreast of industry best practices and innovative service solutions is crucial. The ability to lead and motivate a remote team, ensuring high performance and dedication to service standards, is paramount. If you are a dedicated hospitality professional with a commitment to exceeding guest expectations and a passion for creating memorable experiences, we invite you to apply. This remote role supports hospitality services in Nyeri, Nyeri, KE .
This advertiser has chosen not to accept applicants from your region.
4
Head of Remote Guest Services
Posted 2 days ago
Job Viewed
Job Description
Our client, a premier hospitality group, is seeking an experienced and dynamic Head of Remote Guest Services to lead their virtual customer support and engagement initiatives. This is a critical, fully remote leadership position responsible for ensuring exceptional guest experiences through all digital touchpoints. You will oversee a team of remote guest service agents, develop and implement strategies to enhance guest satisfaction, and manage online reputation across various platforms. The ideal candidate will possess a deep understanding of the hospitality industry, combined with proven experience in customer service management, particularly within a remote or distributed team environment. Key responsibilities include establishing and maintaining high service standards, training and mentoring the guest services team, analyzing guest feedback to identify trends and areas for improvement, and collaborating with marketing and operations teams to align service delivery with brand objectives. You must demonstrate excellent leadership, communication, and problem-solving skills, along with a strong ability to manage performance and foster a positive team culture in a virtual setting. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, along with at least 6 years of progressive experience in hospitality guest services or customer relations, is required. Experience managing remote teams is essential. If you are passionate about delivering world-class guest experiences and possess the leadership acumen to guide a remote team, this is an exceptional opportunity to shape the future of guest engagement for our client.
This advertiser has chosen not to accept applicants from your region.
5
Remote Guest Services Coordinator
Posted 16 days ago
Job Viewed
Job Description
Our client, a boutique hotel chain dedicated to providing exceptional guest experiences, is seeking a charming and efficient Remote Guest Services Coordinator. This is a fully remote position, enabling you to deliver world-class service from the comfort of your home. You will be the primary point of contact for guests, addressing inquiries, resolving issues, and ensuring their stay is memorable and seamless. The ideal candidate will possess outstanding communication and problem-solving skills, a passion for hospitality, and the ability to manage multiple tasks in a fast-paced virtual environment. Your role will be crucial in maintaining our client's reputation for outstanding customer care and exceeding guest expectations. You will handle a variety of tasks, including booking inquiries, pre-arrival arrangements, in-stay support, and post-stay follow-ups, all through digital channels.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to guest inquiries via email, chat, and phone.
- Assist guests with booking reservations, modifications, and cancellations.
- Provide information about hotel amenities, local attractions, and services.
- Handle guest requests and resolve complaints efficiently and empathetically.
- Coordinate with on-site staff to ensure guest needs are met during their stay.
- Manage guest feedback and online reviews, responding constructively.
- Prepare pre-arrival information packages for guests.
- Process guest payments and maintain accurate records.
- Assist with special requests and personalize guest experiences.
- Document all guest interactions and resolutions in the CRM system.
- Contribute to developing and improving guest service standards and protocols.
- Stay updated on hotel policies, services, and local events.
- Upsell additional services and amenities when appropriate.
- Ensure a high level of customer satisfaction is consistently achieved.
- Proactively identify opportunities to enhance the guest experience.
- High school diploma or equivalent; a degree in Hospitality Management or a related field is a plus.
- Minimum of 2 years of experience in customer service, preferably within the hospitality industry.
- Exceptional written and verbal communication skills in English.
- Strong interpersonal skills and a genuine passion for guest service.
- Excellent problem-solving and conflict-resolution abilities.
- Proficiency in using online booking systems and CRM software.
- Ability to multitask and manage time effectively in a remote, fast-paced environment.
- A patient, calm, and professional demeanor.
- Reliable internet connection and a suitable home office setup.
- Flexibility to work varying shifts, including weekends and holidays, as needed for a 24/7 operation.
- Experience with virtual communication tools (e.g., Zoom, Slack) is beneficial.
- A proactive approach to anticipating and meeting guest needs.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Hotel administration Jobs in Kenya !
6
Remote Senior Hotel Revenue Management Strategist
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a highly analytical and strategic Senior Hotel Revenue Management Strategist to join their cutting-edge, fully remote team. This role is pivotal in maximizing revenue and optimizing profitability for hospitality properties by employing sophisticated pricing, inventory management, and forecasting techniques. You will be responsible for developing and implementing dynamic pricing strategies across various distribution channels, analyzing market trends, and identifying new revenue opportunities. The ideal candidate will have a deep understanding of the hospitality industry, advanced data analysis skills, and proven experience with revenue management systems. You will work closely with property management, sales, and marketing teams to drive top-line growth and achieve occupancy and average daily rate (ADR) targets. This is a unique opportunity to shape revenue strategies for hospitality assets from a remote location.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive revenue management strategies to maximize occupancy, ADR, and RevPAR.
- Conduct in-depth market analysis, competitor benchmarking, and demand forecasting.
- Manage pricing and inventory across all distribution channels, including OTAs, GDS, and direct bookings.
- Utilize revenue management systems (RMS) and analytical tools to identify trends and opportunities.
- Collaborate with hotel general managers, sales, and marketing teams to align strategies and drive revenue.
- Develop promotional offers and packages to stimulate demand during off-peak periods.
- Monitor booking pace, cancellations, and no-show patterns to adjust strategies accordingly.
- Prepare detailed reports and presentations on revenue performance, forecasts, and strategic recommendations.
- Stay abreast of industry trends, new technologies, and best practices in revenue management.
- Provide training and guidance to hotel teams on revenue management principles and system utilization.
- Analyze performance data to identify areas for operational improvements and cost savings.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Minimum of 6 years of progressive experience in hotel revenue management or a closely related field.
- Proven expertise in pricing strategies, demand forecasting, and inventory control for the hospitality industry.
- In-depth knowledge of revenue management systems (e.g., IDeaS, Duetto, Oracle Hospitality) and PMS systems.
- Strong analytical, quantitative, and problem-solving skills.
- Excellent understanding of distribution channels and their impact on revenue.
- Exceptional communication, presentation, and interpersonal skills, essential for remote collaboration.
- Ability to work independently, manage multiple projects, and meet deadlines in a remote setting.
- Proficiency in data analysis and reporting tools (e.g., Excel, Tableau).
- Passion for the hospitality industry and driving business results.
This advertiser has chosen not to accept applicants from your region.
7
Remote Senior Guest Services Manager - Hospitality
Posted 7 days ago
Job Viewed
Job Description
Our client, a premier hospitality group, is seeking an experienced and dynamic Senior Guest Services Manager to oversee and elevate the guest experience. This is a fully remote position, allowing you to contribute to exceptional service standards from your chosen location. You will be responsible for developing and implementing guest service strategies, training and managing remote service teams, and ensuring consistent delivery of outstanding hospitality. The ideal candidate has a deep passion for service excellence, a thorough understanding of hospitality operations, and proven leadership skills in managing customer relations and resolving complex guest issues. You will be instrumental in maintaining brand reputation and fostering guest loyalty.
Key Responsibilities:
Key Responsibilities:
- Lead the development and implementation of innovative guest service initiatives.
- Oversee the daily operations of remote guest services teams, ensuring adherence to service standards.
- Monitor guest feedback across all platforms and implement service recovery strategies when necessary.
- Train, coach, and mentor guest services staff, fostering a culture of excellence.
- Develop and maintain standard operating procedures for guest services.
- Collaborate with other departments to ensure a seamless and positive guest experience.
- Manage escalated guest complaints and ensure swift, satisfactory resolutions.
- Analyze guest service metrics and report on performance trends to management.
- Identify opportunities to enhance guest satisfaction, loyalty, and repeat business.
- Stay current with industry trends and best practices in hospitality guest relations.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related discipline.
- Minimum of 6 years of progressive experience in guest services or front office management within the hospitality sector.
- Demonstrated success in leading and managing teams, preferably in a remote or distributed setting.
- Exceptional understanding of hotel operations and customer service best practices.
- Strong analytical and problem-solving skills, with the ability to handle complex guest issues.
- Excellent interpersonal and communication skills, with a high degree of professionalism.
- Proficiency in hotel management software (PMS) and customer relationship management (CRM) systems.
- Ability to work flexible hours and manage multiple priorities effectively.
- A passion for creating memorable guest experiences.
- Fluency in English is essential; additional languages are a plus.
This advertiser has chosen not to accept applicants from your region.
8
Remote Hotel Revenue Management Specialist
Posted 21 days ago
Job Viewed
Job Description
Our client, a leading international hotel group, is seeking a strategic and analytical Remote Hotel Revenue Management Specialist to join their global operations team. This is a fully remote position, empowering you to optimize room revenue and occupancy from anywhere. You will be responsible for developing and implementing dynamic pricing strategies, forecasting demand, and managing inventory across various distribution channels to maximize profitability for a portfolio of hotels. The ideal candidate will possess a strong understanding of the hospitality industry, revenue management principles, and market dynamics. You will leverage sophisticated revenue management software, market intelligence data, and historical performance metrics to make informed decisions. Key responsibilities include analyzing competitor pricing, identifying market trends, and recommending adjustments to rates and promotions. You will work closely with hotel General Managers and Sales teams to align revenue management strategies with overall business objectives. Strong analytical skills, proficiency in Excel, and experience with hotel property management systems (PMS) and revenue management systems (RMS) are essential. This role requires excellent forecasting abilities, a keen understanding of demand forecasting models, and the capacity to identify opportunities for incremental revenue. You will be tasked with setting room rates, managing overbooking strategies, and ensuring optimal pricing across all booking platforms, including the hotel's direct channel and third-party sites. This position offers the flexibility of remote work combined with the opportunity to make a significant impact on hotel performance worldwide. Excellent communication and presentation skills are crucial for effectively conveying strategies and insights to stakeholders.
Responsibilities:
Responsibilities:
- Develop and execute dynamic pricing strategies to maximize room revenue and occupancy.
- Conduct market analysis, competitor research, and demand forecasting.
- Manage room inventory and availability across all distribution channels.
- Optimize pricing and promotions to drive bookings and profitability.
- Collaborate with hotel management to align revenue strategies with business goals.
- Utilize revenue management systems (RMS) and property management systems (PMS).
- Monitor key performance indicators (KPIs) and prepare performance reports.
- Identify opportunities for new revenue streams and strategic partnerships.
- Provide insights and recommendations to improve overall hotel performance.
- Stay updated on industry trends and best practices in revenue management.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Minimum of 3 years of experience in hotel revenue management or a similar analytical role.
- Strong understanding of revenue management principles and practices.
- Proficiency with RMS and PMS software (e.g., Opera, IDeaS, Duetto).
- Excellent analytical, forecasting, and problem-solving skills.
- Advanced proficiency in Microsoft Excel.
- Strong understanding of the travel and hospitality market.
- Excellent communication and presentation skills.
- Ability to work independently and manage tasks effectively in a remote setting.
- Detail-oriented with a focus on driving results.
This advertiser has chosen not to accept applicants from your region.
9