3,578 Remote Field Service Technician Lead jobs in Kenya
Remote Lead Field Service Technician - Industrial Machinery
Posted 23 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician specializing in Industrial Machinery to join their team in a fully remote capacity. This senior role involves leading a team of technicians and providing advanced technical support for the installation, maintenance, and repair of complex industrial equipment. You will be responsible for troubleshooting intricate mechanical, electrical, and hydraulic issues, diagnosing problems, and implementing effective solutions to minimize downtime for clients. Key duties include conducting preventative maintenance, performing major repairs and overhauls, ensuring adherence to safety standards, and maintaining detailed service records. The Lead Technician will also be responsible for training and mentoring junior technicians, managing service schedules, and liaising with clients to ensure satisfaction. A strong understanding of industrial machinery, including PLCs, automation systems, and various power transmission components, is essential. The ideal candidate will possess exceptional diagnostic skills, a proactive approach to problem-solving, and a strong commitment to customer service. Proficiency in reading technical diagrams and schematics is mandatory. Excellent communication and leadership abilities are required to effectively manage a remote team and interact with clients. You must be a self-motivated individual with excellent time management skills and the ability to work independently. This role requires frequent travel to client sites (expenses covered) for complex assignments and team oversight, although the primary work setup is remote. A technical degree or equivalent certification in a relevant field, along with a minimum of 7 years of experience in field service or maintenance of industrial machinery, is required. This is a fantastic opportunity to lead a remote service team and contribute significantly to client operational success within a leading industrial equipment provider.
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Remote Lead Field Service Technician - Industrial Automation
Posted 13 days ago
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Job Description
Our client is seeking a highly experienced and proactive Lead Field Service Technician to join their expanding, fully remote Installation & Maintenance division. While the role is remote, it requires the flexibility to travel as needed to client sites for the installation, commissioning, troubleshooting, and maintenance of complex industrial automation systems. You will be a key point of contact for clients, providing expert technical support and ensuring optimal performance of their equipment. This position demands a blend of hands-on technical skills, excellent problem-solving abilities, and strong communication capabilities to effectively manage tasks and client relationships from a distance.
Responsibilities:
Responsibilities:
- Install, configure, and commission sophisticated industrial automation equipment, including PLCs, HMI, robotics, and SCADA systems.
- Perform routine maintenance, diagnostics, and repairs on machinery to minimize downtime and ensure operational efficiency.
- Troubleshoot complex technical issues, identifying root causes and implementing effective solutions.
- Provide remote technical support and guidance to clients and junior technicians.
- Develop and deliver training sessions to clients on equipment operation and maintenance.
- Create and maintain detailed service reports, documentation, and spare parts inventory.
- Collaborate with engineering and sales teams to provide feedback on product performance and customer needs.
- Ensure adherence to safety regulations and company procedures at all times.
- Manage service requests and prioritize tasks effectively to meet client expectations.
- Mentor and guide less experienced technicians in the field and remotely.
- Advanced Diploma or Bachelor's degree in Electrical Engineering, Mechatronics, or a related technical field.
- A minimum of 8 years of proven experience as a Field Service Technician or similar role in industrial automation.
- In-depth knowledge of PLC programming (e.g., Siemens, Rockwell), HMI/SCADA systems, and industrial networking protocols.
- Experience with robotic systems (e.g., Fanuc, KUKA) is a strong asset.
- Excellent diagnostic and troubleshooting skills for electrical, mechanical, and software issues.
- Strong understanding of industrial safety standards and practices.
- Ability to work independently and manage time effectively, often with limited direct supervision.
- Excellent communication, customer service, and interpersonal skills.
- Willingness and ability to travel frequently (estimated 50-70%) to various client locations.
- Proficiency in using diagnostic tools and software.
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Remote Lead Field Service Technician - Industrial Equipment
Posted 2 days ago
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Job Description
Our client, a global leader in industrial automation, is seeking an experienced and highly skilled Remote Lead Field Service Technician. While the role requires travel to client sites, the primary coordination, reporting, and dispatch functions will be managed remotely. You will be responsible for leading a team of technicians, ensuring the optimal performance and maintenance of complex industrial machinery. This position requires deep technical expertise, exceptional problem-solving abilities, and strong leadership skills to manage a geographically dispersed team.
Responsibilities:
Responsibilities:
- Provide remote technical support and guidance to field service technicians.
- Diagnose and troubleshoot complex issues with industrial equipment, both remotely and on-site.
- Coordinate and schedule technician assignments, ensuring efficient allocation of resources.
- Oversee the installation, maintenance, and repair of machinery, ensuring adherence to specifications.
- Conduct on-site inspections and perform hands-on repairs and preventative maintenance as needed.
- Train and mentor junior technicians, fostering their technical development.
- Maintain detailed service reports, including diagnostics, repairs, and recommendations.
- Ensure compliance with safety regulations and company procedures.
- Manage spare parts inventory and ordering processes.
- Liaise with clients to ensure satisfaction and address technical concerns.
- Diploma or Degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service for industrial equipment.
- Proven experience leading and managing a technical team.
- Extensive knowledge of industrial machinery, automation systems, and control logic.
- Strong diagnostic and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical information.
- Proficiency in using diagnostic tools, multimeters, and PLC programming software.
- Ability to travel frequently to client sites as required.
- Must have a reliable internet connection and be comfortable working independently.
- Commitment to safety and quality standards.
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Remote Lead Field Service Technician
Posted 21 days ago
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Job Description
Our client is seeking a highly experienced and proactive Lead Field Service Technician to join their remote operations team. This is a critical, fully remote role focused on providing expert technical support and leading a team of field technicians across various remote locations. The ideal candidate will possess a deep understanding of industrial equipment installation, maintenance, and troubleshooting, combined with strong leadership and communication skills. You will be responsible for ensuring the optimal performance and uptime of complex machinery, guiding on-site technicians, and implementing preventative maintenance strategies. Your expertise will be key to maintaining operational efficiency and minimizing downtime for our clients' critical infrastructure.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical leadership and support to field service teams.
- Diagnose and troubleshoot complex mechanical, electrical, and hydraulic issues on industrial equipment.
- Develop and implement preventative and corrective maintenance plans.
- Create and update technical documentation, including service manuals, repair guides, and best practice documents.
- Conduct remote training sessions for field technicians on equipment operation, maintenance, and safety.
- Ensure all field service activities comply with safety regulations and company standards.
- Manage spare parts inventory and logistics for remote sites.
- Analyze service reports to identify trends, root causes of failures, and opportunities for improvement.
- Collaborate with engineering and product development teams to provide feedback on equipment design and performance.
- Respond to emergency service calls and guide technicians through complex repair procedures.
- Oversee the installation and commissioning of new equipment remotely.
- Utilize diagnostic tools and software to monitor equipment performance and predict potential failures.
- Maintain clear and consistent communication with clients and internal stakeholders regarding service status and resolutions.
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Remote Lead Field Service Technician - Robotics
Posted 23 days ago
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Job Description
Our client, a leader in advanced robotics and automation solutions, is seeking a highly skilled and experienced Lead Field Service Technician to join their remote team, supporting clients across various industries. This is a fully remote position, requiring extensive travel to customer sites as needed, but with primary operational management and support conducted remotely. You will be responsible for the installation, troubleshooting, maintenance, and repair of sophisticated robotic systems and automated equipment. This role demands a deep technical understanding of mechanical, electrical, and software components of industrial robots. You will guide junior technicians, conduct on-site training, and ensure that all service operations meet the highest standards of safety and efficiency. Developing and implementing preventive maintenance programs will be crucial. The ideal candidate will have a proven ability to diagnose complex technical issues, often under pressure, and provide timely and effective solutions. Strong communication skills are essential for liaising with clients, engineering teams, and support staff. A proactive approach to problem-solving and a commitment to continuous learning in the rapidly evolving field of robotics are highly valued. This is an exciting opportunity to work with cutting-edge technology and contribute to the operational success of our global clientele.
Responsibilities:
Responsibilities:
- Perform complex installations, maintenance, and repair of robotic systems and automated machinery.
- Diagnose and troubleshoot mechanical, electrical, and software issues on-site and remotely.
- Provide technical leadership and mentorship to junior field service technicians.
- Develop and implement preventive maintenance schedules and procedures.
- Conduct on-site client training on equipment operation and maintenance.
- Collaborate with engineering and R&D teams to resolve technical challenges.
- Manage service requests and ensure timely resolution of client issues.
- Maintain detailed service records and documentation.
- Ensure compliance with safety regulations and company policies.
- Travel extensively to client locations as required for service and support.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Robotics, or a related technical field.
- Minimum of 7+ years of experience in field service, with a focus on industrial automation and robotics.
- Expertise in diagnosing and repairing complex electromechanical systems.
- Strong understanding of control systems, PLC programming, and industrial networking.
- Proven ability to lead technical teams and provide effective guidance.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to work independently and manage travel effectively.
- Proficiency with diagnostic tools and relevant software.
- Experience with robotic programming languages is a plus.
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Remote Lead Field Service Technician - Telecommunications
Posted 7 days ago
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Job Description
Our client is looking for a dedicated and skilled Lead Field Service Technician to manage and execute installation and maintenance operations. While the role is field-based, the management and coordination aspects are performed remotely, requiring strong organizational and communication skills. You will be responsible for overseeing a team of technicians, ensuring that all installation and maintenance tasks are completed efficiently, safely, and to the highest quality standards. This includes scheduling service calls, managing inventory of parts and equipment, troubleshooting complex technical issues, and providing technical guidance and support to your team. As a Lead Technician, you will also be involved in training new team members, developing best practices, and ensuring compliance with all company policies and industry regulations. The ability to diagnose and resolve technical problems remotely, using diagnostic tools and communicating effectively with field staff, is paramount. You will maintain detailed service reports, track equipment performance, and contribute to continuous improvement initiatives. This position demands a strong technical aptitude in telecommunications systems, excellent problem-solving abilities, and a commitment to customer satisfaction. A key aspect of this role is the ability to lead and motivate a remote team, fostering a positive and productive work environment. This is an excellent opportunity for a seasoned technician to step into a leadership role within a forward-thinking company. The role requires a proactive approach to identifying potential issues and implementing preventative maintenance strategies. The successful candidate will be adept at managing multiple priorities and ensuring operational excellence from a remote standpoint, supporting operations near **Kisumu, Kisumu, KE**.
This advertiser has chosen not to accept applicants from your region.
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Job Description
Our client is seeking a skilled and dependable Field Operations Technician to join their installation and maintenance team. This role involves hands-on work at various client sites to install, maintain, and repair equipment and systems. The successful candidate will be responsible for ensuring that all installations are performed to specification and that all maintenance and repair work is completed efficiently and effectively. This position requires a strong mechanical aptitude, problem-solving skills, and the ability to work independently on-site.
Key responsibilities include performing routine maintenance checks, diagnosing and troubleshooting technical issues, and carrying out necessary repairs or replacements. You will be responsible for the safe and proper operation of tools and equipment, adhering to all safety protocols and company procedures. This role requires meticulous attention to detail, ensuring all work is documented accurately for service reports. You will be expected to interact professionally with clients on-site, providing explanations for work performed and addressing any concerns. The ideal candidate will have a background in a technical field, such as electronics, mechanics, or a related discipline. Previous experience in installation and maintenance is highly desirable. Strong diagnostic skills and the ability to read technical diagrams and blueprints are essential. This role demands physical stamina, as it may involve standing, kneeling, and lifting for extended periods. A commitment to providing high-quality service and ensuring customer satisfaction is paramount. The ability to manage time effectively and work efficiently under pressure at client locations is crucial. Occasional travel to different sites within the region may be required.
Key responsibilities include performing routine maintenance checks, diagnosing and troubleshooting technical issues, and carrying out necessary repairs or replacements. You will be responsible for the safe and proper operation of tools and equipment, adhering to all safety protocols and company procedures. This role requires meticulous attention to detail, ensuring all work is documented accurately for service reports. You will be expected to interact professionally with clients on-site, providing explanations for work performed and addressing any concerns. The ideal candidate will have a background in a technical field, such as electronics, mechanics, or a related discipline. Previous experience in installation and maintenance is highly desirable. Strong diagnostic skills and the ability to read technical diagrams and blueprints are essential. This role demands physical stamina, as it may involve standing, kneeling, and lifting for extended periods. A commitment to providing high-quality service and ensuring customer satisfaction is paramount. The ability to manage time effectively and work efficiently under pressure at client locations is crucial. Occasional travel to different sites within the region may be required.
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6
Remote Field Service Technician Lead
Posted 7 days ago
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Job Description
Job Description:
Our client, a leading provider of industrial equipment and services, is seeking a highly experienced and technically adept Remote Field Service Technician Lead. This is a fully remote position focused on leading and supporting a team of field technicians across various client sites. You will serve as the primary technical escalation point, guiding technicians remotely through complex diagnostics, troubleshooting, repair, and maintenance of sophisticated machinery and systems. Your responsibilities will include reviewing service reports, providing real-time technical guidance, conducting virtual training sessions, and ensuring that all service work meets the highest standards of quality and safety. The ideal candidate will possess extensive hands-on experience in servicing industrial equipment, coupled with strong diagnostic skills and a deep understanding of mechanical, electrical, and hydraulic systems. Excellent communication, leadership, and problem-solving abilities are essential, as is the ability to effectively manage and motivate a distributed team. You must be proficient in utilizing remote diagnostic tools, video conferencing, and other digital collaboration platforms. This is an exceptional opportunity to leverage your technical expertise to ensure operational excellence for clients, working from a remote location and contributing to the efficiency of vital industries. While the company has a strategic presence in Kitale, Trans-Nzoia, KE , this role is 100% remote. We are looking for a proactive, customer-focused, and highly skilled technician leader with a commitment to providing outstanding remote support and driving service quality.
Responsibilities:
Our client, a leading provider of industrial equipment and services, is seeking a highly experienced and technically adept Remote Field Service Technician Lead. This is a fully remote position focused on leading and supporting a team of field technicians across various client sites. You will serve as the primary technical escalation point, guiding technicians remotely through complex diagnostics, troubleshooting, repair, and maintenance of sophisticated machinery and systems. Your responsibilities will include reviewing service reports, providing real-time technical guidance, conducting virtual training sessions, and ensuring that all service work meets the highest standards of quality and safety. The ideal candidate will possess extensive hands-on experience in servicing industrial equipment, coupled with strong diagnostic skills and a deep understanding of mechanical, electrical, and hydraulic systems. Excellent communication, leadership, and problem-solving abilities are essential, as is the ability to effectively manage and motivate a distributed team. You must be proficient in utilizing remote diagnostic tools, video conferencing, and other digital collaboration platforms. This is an exceptional opportunity to leverage your technical expertise to ensure operational excellence for clients, working from a remote location and contributing to the efficiency of vital industries. While the company has a strategic presence in Kitale, Trans-Nzoia, KE , this role is 100% remote. We are looking for a proactive, customer-focused, and highly skilled technician leader with a commitment to providing outstanding remote support and driving service quality.
Responsibilities:
- Lead and mentor a team of remote field service technicians.
- Provide advanced remote technical support for troubleshooting and repair of industrial equipment.
- Serve as the primary escalation point for complex technical issues.
- Review field service reports and provide feedback to technicians.
- Conduct virtual training sessions on equipment operation, maintenance, and repair.
- Ensure adherence to safety protocols and company service standards.
- Monitor equipment performance and proactively identify potential issues.
- Develop and document best practices for service and maintenance procedures.
- Collaborate with engineering and product development teams on design improvements.
- Manage service schedules and resource allocation for remote support.
- Maintain accurate records of service activities and customer interactions.
- Foster strong relationships with clients through effective remote communication.
- Technical degree or certification in Mechanical Engineering Technology, Electrical Engineering Technology, or a related field.
- Minimum of 6 years of experience in field service, with a strong focus on industrial equipment.
- Extensive knowledge of mechanical, electrical, hydraulic, and pneumatic systems.
- Proven ability to diagnose and troubleshoot complex equipment failures remotely.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency with remote diagnostic tools, video conferencing, and collaborative software.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-centric mindset with a focus on service excellence.
- Willingness to occasionally travel for critical on-site support or training if required.
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Remote Lead Field Service Technician - HVAC Systems
Posted 8 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician specializing in HVAC systems to join their fully remote operations team. While this role is remote, it requires extensive travel to client sites across various regions for complex installations, maintenance, and troubleshooting. You will be the technical authority, guiding junior technicians and ensuring the highest standards of service delivery. This position is ideal for an independent and resourceful professional who excels in problem-solving and client interaction in diverse environments.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and perform complex installations, preventative maintenance, and repair services for advanced HVAC systems at client locations.
- Diagnose and troubleshoot system malfunctions, identifying root causes and implementing effective solutions promptly.
- Provide expert technical guidance and mentorship to junior field service technicians, fostering skill development and adherence to best practices.
- Conduct thorough system inspections, performance testing, and quality assurance checks to ensure optimal operation and compliance with specifications.
- Develop and deliver comprehensive training sessions to clients on system operation, maintenance, and troubleshooting.
- Create detailed service reports, documenting all work performed, parts used, and client feedback accurately.
- Manage on-site inventory of parts and tools, ensuring necessary components are available for service calls.
- Collaborate with the remote engineering and support teams to resolve challenging technical issues and contribute to product improvements.
- Ensure all work is performed safely and in compliance with company policies, industry standards, and environmental regulations.
- Maintain exceptional customer service standards, building rapport and trust with clients.
- Effectively communicate technical information to clients, management, and colleagues.
- Manage service schedules and logistics efficiently to maximize productivity and minimize downtime for clients.
- Stay updated on the latest HVAC technologies, diagnostic tools, and industry trends through continuous learning.
- Act as a primary point of contact for escalated technical issues from the field.
Qualifications:
- A minimum of 8 years of hands-on experience in installing, maintaining, and repairing commercial and industrial HVAC systems.
- Proven leadership experience, with the ability to guide and mentor technical teams.
- Extensive knowledge of various HVAC components, including chillers, boilers, air handling units, and control systems.
- Proficiency in using diagnostic equipment, multimeters, refrigerant gauges, and other specialized tools.
- Strong understanding of electrical, mechanical, and control systems related to HVAC.
- Excellent troubleshooting and problem-solving skills with a methodical approach.
- Ability to interpret blueprints, schematics, and technical manuals.
- Strong communication and interpersonal skills, with the capacity to build rapport with clients from diverse backgrounds.
- Willingness and ability to travel extensively to client sites as required.
- Possession of relevant certifications (e.g., EPA 608 Universal, NATE) is highly desirable.
- A valid driver's license and a clean driving record.
- Ability to work independently and manage time effectively in a remote-first, travel-intensive role.
- This role requires a commitment to safety and a high level of technical proficiency.
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Remote Lead Field Service Technician - Technical Support
Posted 11 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
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