23 Remote Lead Field Service Technician jobs in whatjobs
Remote Lead Field Service Technician
Posted 20 days ago
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Job Description
Our client is seeking a highly motivated and experienced Lead Field Service Technician to join their expanding team. This is a unique, fully remote opportunity, allowing you to leverage your expertise without geographical constraints. You will be responsible for providing remote technical support, troubleshooting, and guidance for complex industrial equipment installations, maintenance, and repair. Your primary focus will be on diagnosing and resolving intricate technical issues reported by clients, often requiring in-depth knowledge of electromechanical systems, control logic, and network infrastructure. You will guide on-site personnel through diagnostic procedures, software updates, and hardware replacements via video conferencing and detailed documentation. This role demands exceptional problem-solving skills and the ability to clearly articulate technical solutions to both technical and non-technical individuals. You will also play a critical role in developing and refining remote diagnostic tools and standard operating procedures to enhance service efficiency and customer satisfaction. Collaboration with the engineering and product development teams will be essential to provide feedback on product performance and identify areas for improvement. The ideal candidate will have extensive experience in servicing sophisticated machinery, a strong understanding of safety protocols, and the ability to adapt to rapidly evolving technologies. A Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field is preferred, along with a minimum of 6 years of relevant field service experience. Certifications in specific equipment or diagnostic software are highly desirable. This role requires excellent communication skills, a customer-centric approach, and the ability to manage your workload effectively in a remote environment. You will be expected to maintain detailed records of all service interactions and resolutions. Join our client's innovative remote service division and make a significant impact on their global customer base.
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Remote Lead Field Service Technician
Posted 20 days ago
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Job Description
Our client is looking for a motivated and experienced Remote Lead Field Service Technician to join their growing team. In this fully remote position, you will be instrumental in providing top-tier technical support and troubleshooting for complex industrial equipment, primarily serving clients remotely. Your responsibilities will include guiding and mentoring junior technicians through complex diagnostic processes, developing comprehensive troubleshooting guides and best practice documentation, and acting as a primary escalation point for challenging technical issues. You will leverage remote diagnostic tools, video conferencing, and detailed communication to help clients resolve issues efficiently and effectively. This role requires a deep understanding of electromechanical systems, industrial automation, and networking protocols. You will analyze equipment performance data, identify recurring problems, and recommend proactive maintenance strategies to prevent future failures. Collaboration with the engineering and product development teams is essential, providing feedback on equipment reliability, performance, and potential design improvements. The ability to clearly articulate technical information to a diverse audience, from end-users to engineers, is crucial. You will also be responsible for managing your remote work schedule efficiently, ensuring timely responses to client requests and maintaining high levels of customer satisfaction. A strong commitment to continuous learning and staying abreast of the latest technological advancements in the field service industry is expected. This position offers the flexibility of remote work while maintaining a critical role in ensuring the operational success of our client's customers. Proficiency in using remote access software, diagnostic equipment, and standard office productivity suites is a must. The ideal candidate is self-motivated, possesses exceptional problem-solving skills, and is dedicated to delivering outstanding technical support from a remote location.
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Remote Lead Field Service Technician
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Lead Field Service Technician to join their globally distributed, fully remote technical team. This role is designed for an expert troubleshooter and troubleshooter who excels in diagnosing and repairing complex industrial equipment and systems. While the role is fully remote, you will be expected to travel to customer sites as needed for installations, maintenance, and critical repairs. The ideal candidate possesses a deep understanding of mechanical, electrical, and potentially electronic systems, with a proven ability to lead by example and mentor junior technicians. This position offers the flexibility of remote work combined with essential on-site responsibilities, requiring excellent problem-solving skills and a commitment to customer satisfaction.
Responsibilities:
Responsibilities:
- Provide advanced technical support and diagnostic services for industrial machinery and equipment, both remotely and on-site.
- Lead troubleshooting efforts for complex mechanical, electrical, and electronic issues, identifying root causes and implementing effective solutions.
- Perform installations, preventive maintenance, and repairs on client equipment according to specifications and schedules.
- Develop and maintain detailed service reports, documenting all work performed, parts used, and customer feedback.
- Train and mentor junior field service technicians, sharing technical expertise and best practices.
- Collaborate with engineering and product development teams to provide feedback on product performance and reliability.
- Ensure adherence to all safety protocols and company standards during on-site service calls.
- Manage service inventory and parts ordering as needed.
- Develop and update technical documentation, including service manuals and troubleshooting guides.
- Respond to emergency service requests and resolve issues promptly to minimize downtime for clients.
- Maintain a high level of customer satisfaction through professional conduct and effective communication.
- Minimum of 5 years of experience as a Field Service Technician or similar role, with a focus on industrial equipment.
- Strong proficiency in diagnosing and repairing mechanical, electrical, and electronic systems.
- Experience with PLC programming and industrial automation systems is a significant advantage.
- Proven ability to lead technical teams and provide mentorship.
- Excellent problem-solving, diagnostic, and analytical skills.
- Strong communication and customer service skills, with the ability to explain technical issues clearly.
- Ability to work independently and manage travel logistics effectively in a remote work environment.
- Proficiency with diagnostic tools and software.
- A relevant technical degree or certification is highly preferred.
- Willingness and ability to travel as required for on-site service calls, servicing clients in the vicinity of Kericho, Kericho, KE and beyond.
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Remote Lead Field Service Technician
Posted 18 days ago
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Job Description
Our client is seeking a highly experienced and proactive Lead Field Service Technician to join their remote operations team. This is a critical, fully remote role focused on providing expert technical support and leading a team of field technicians across various remote locations. The ideal candidate will possess a deep understanding of industrial equipment installation, maintenance, and troubleshooting, combined with strong leadership and communication skills. You will be responsible for ensuring the optimal performance and uptime of complex machinery, guiding on-site technicians, and implementing preventative maintenance strategies. Your expertise will be key to maintaining operational efficiency and minimizing downtime for our clients' critical infrastructure.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical leadership and support to field service teams.
- Diagnose and troubleshoot complex mechanical, electrical, and hydraulic issues on industrial equipment.
- Develop and implement preventative and corrective maintenance plans.
- Create and update technical documentation, including service manuals, repair guides, and best practice documents.
- Conduct remote training sessions for field technicians on equipment operation, maintenance, and safety.
- Ensure all field service activities comply with safety regulations and company standards.
- Manage spare parts inventory and logistics for remote sites.
- Analyze service reports to identify trends, root causes of failures, and opportunities for improvement.
- Collaborate with engineering and product development teams to provide feedback on equipment design and performance.
- Respond to emergency service calls and guide technicians through complex repair procedures.
- Oversee the installation and commissioning of new equipment remotely.
- Utilize diagnostic tools and software to monitor equipment performance and predict potential failures.
- Maintain clear and consistent communication with clients and internal stakeholders regarding service status and resolutions.
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Remote Lead Field Service Technician
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Remote Lead Field Service Technician to join their dynamic team. This pivotal role involves providing remote technical support, troubleshooting, and guidance for complex installation and maintenance issues. You will be the primary point of contact for escalated technical queries, ensuring swift and effective resolution for a diverse range of equipment and systems. Your expertise will be critical in diagnosing hardware and software malfunctions, developing repair strategies, and guiding on-site technicians through intricate procedures via remote access tools and comprehensive documentation.
The successful candidate will leverage their extensive experience in field service to mentor junior technicians, conduct remote training sessions, and contribute to the development of best practices in technical support. Responsibilities include analyzing fault logs, recommending preventative maintenance schedules, and collaborating with engineering teams to identify product improvement opportunities. You will be expected to maintain detailed records of all service interactions, update technical manuals, and proactively identify potential issues before they impact end-users. This role requires exceptional communication skills, the ability to explain technical concepts clearly to both technical and non-technical audiences, and a strong commitment to customer satisfaction. Proficiency in diagnostic software and remote access utilities is essential. The ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment is paramount. This is a fully remote position, offering the flexibility to work from anywhere within Kenya, with occasional virtual team meetings. We are looking for individuals who are problem-solvers at heart, possess a keen eye for detail, and are passionate about delivering outstanding technical support. If you are a seasoned technician looking for a challenging and rewarding remote opportunity, we encourage you to apply.
Responsibilities:
Qualifications:
The successful candidate will leverage their extensive experience in field service to mentor junior technicians, conduct remote training sessions, and contribute to the development of best practices in technical support. Responsibilities include analyzing fault logs, recommending preventative maintenance schedules, and collaborating with engineering teams to identify product improvement opportunities. You will be expected to maintain detailed records of all service interactions, update technical manuals, and proactively identify potential issues before they impact end-users. This role requires exceptional communication skills, the ability to explain technical concepts clearly to both technical and non-technical audiences, and a strong commitment to customer satisfaction. Proficiency in diagnostic software and remote access utilities is essential. The ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment is paramount. This is a fully remote position, offering the flexibility to work from anywhere within Kenya, with occasional virtual team meetings. We are looking for individuals who are problem-solvers at heart, possess a keen eye for detail, and are passionate about delivering outstanding technical support. If you are a seasoned technician looking for a challenging and rewarding remote opportunity, we encourage you to apply.
Responsibilities:
- Provide expert remote troubleshooting for installation and maintenance issues.
- Diagnose and resolve complex hardware and software problems.
- Guide on-site technicians through repair and maintenance procedures.
- Develop and implement remote training programs for technical staff.
- Analyze fault logs and recommend solutions.
- Contribute to the improvement of technical documentation and support resources.
- Collaborate with engineering teams on product enhancements.
- Maintain accurate service records and reports.
- Ensure high levels of customer satisfaction through effective remote support.
- Mentor and support junior field service technicians.
Qualifications:
- Proven experience as a Field Service Technician or similar role.
- Strong knowledge of mechanical, electrical, and software systems.
- Proficiency with remote diagnostic and support tools.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal abilities.
- Ability to work independently and manage time effectively.
- Relevant technical certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
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Remote Lead Field Service Technician
Posted 12 days ago
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Job Description
Our client is looking for a highly skilled and experienced Lead Field Service Technician to join their globally distributed team. This is a fully remote position requiring extensive travel to client sites across various regions as needed, but primarily managed and coordinated from a remote office. The successful candidate will be responsible for the installation, maintenance, troubleshooting, and repair of sophisticated industrial equipment. You will lead a team of technicians, providing guidance, training, and technical support to ensure all service level agreements are met and exceeded. This role demands a deep understanding of mechanical, electrical, and hydraulic systems, along with excellent diagnostic abilities. You will be expected to develop and implement preventative maintenance schedules, document all service activities meticulously, and provide detailed reports on equipment performance and potential issues. The ideal candidate possesses strong leadership qualities, excellent communication skills for liaising with clients and internal stakeholders, and the ability to work independently under pressure. A proven track record in a similar role, with hands-on experience in complex machinery, is essential. Proficiency in using diagnostic tools and software is required. This position offers the opportunity to work with cutting-edge technology and to contribute significantly to the operational efficiency of our client's customers. We are seeking a motivated individual who is adept at problem-solving and committed to providing exceptional technical service. The role requires a flexible approach to travel and a dedication to continuous learning in a rapidly evolving industry. You will be an integral part of a company that values innovation and customer satisfaction. Our client offers a competitive compensation package and opportunities for professional development. If you are a seasoned technician with a passion for excellence and leadership, and you are comfortable managing your responsibilities from a remote base while undertaking necessary site visits, we encourage you to apply for this exciting opportunity in **Kisumu, Kisumu, KE**.
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Remote Lead Field Service Technician
Posted 13 days ago
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Job Description
Our client is looking for an experienced and highly skilled Remote Lead Field Service Technician to oversee and manage a distributed team of technicians. This is a fully remote, permanent role, allowing you to work from any location. In this leadership position, you will be responsible for guiding and supporting field service operations, ensuring the efficient and effective installation, maintenance, and repair of complex industrial equipment. Your duties will include remote troubleshooting, providing technical guidance to the field team, managing service schedules, and ensuring compliance with safety standards and service level agreements. You will act as a key point of contact for escalated technical issues, leveraging your expertise to resolve problems quickly and minimize downtime for clients. This role requires exceptional problem-solving abilities, strong leadership qualities, and a comprehensive understanding of electromechanical systems, hydraulics, and pneumatics. Proficiency in using remote diagnostic tools and ticketing systems is essential. You will play a critical role in mentoring junior technicians, conducting remote training sessions, and contributing to the continuous improvement of service processes. The ability to communicate effectively with clients, both remotely and potentially during occasional site visits (if required by project scope), is paramount. Our client values a proactive approach to maintenance and a commitment to customer satisfaction. This is a unique opportunity to apply your extensive field service experience in a remote capacity, leading a team and impacting operational efficiency without the need for daily office presence. The ideal candidate will have a proven track record in a similar leadership role within industrial maintenance or technical support, with a strong emphasis on remote team management. Certification in relevant technical areas is a plus. You will be instrumental in maintaining the highest standards of service delivery across our client’s operational footprint.
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Remote Lead Field Service Technician
Posted 20 days ago
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Job Description
Our client is looking for an experienced and dedicated Lead Field Service Technician to manage and execute complex installation, maintenance, and repair operations, entirely from a remote capacity. This role requires a seasoned professional who can provide expert technical support and guidance to field teams, troubleshoot intricate issues, and ensure the optimal performance of sophisticated equipment. You will be responsible for developing detailed service manuals, training materials, and best practice guides for on-site technicians. Your expertise will be critical in diagnosing hardware and software malfunctions, coordinating parts procurement, and scheduling service interventions. This position demands exceptional problem-solving abilities, a thorough understanding of electro-mechanical systems, and strong communication skills to effectively guide and support remote field personnel. You will act as the primary technical escalation point for critical service incidents, working closely with engineering and product development teams to identify and implement permanent solutions. The ability to analyze service data, identify trends, and proactively recommend preventative maintenance strategies will be key to success. This is a remote-first position, requiring a high degree of self-discipline, organization, and the capability to work independently while maintaining strong team collaboration through digital platforms. Your contributions will be vital in ensuring customer satisfaction and minimizing downtime for critical infrastructure. You will be instrumental in shaping the remote support strategy, driving efficiency, and maintaining the highest standards of service delivery across all supported client sites. A proven track record in leading technical teams and a comprehensive knowledge of diagnostic tools are essential qualifications for this demanding role.
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7
Remote Lead Field Service Technician
Posted 19 days ago
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Job Description
Our client is seeking an experienced and proactive Lead Field Service Technician to join their fully remote team. While this is a remote role, you will be responsible for providing on-site technical support and maintenance for our client's advanced equipment within a designated service territory. This position requires a strong blend of technical expertise, problem-solving skills, and the ability to work independently and efficiently in the field. You will play a crucial role in ensuring customer satisfaction by maintaining optimal equipment performance and addressing technical challenges promptly.
Responsibilities:
Responsibilities:
- Perform installations, preventative maintenance, troubleshooting, and repairs on complex machinery and systems at customer sites.
- Diagnose and resolve technical issues, often under pressure, utilizing a systematic and logical approach.
- Provide on-site technical training and guidance to customers on equipment operation and maintenance best practices.
- Respond to service calls and manage scheduling to ensure timely resolution of issues.
- Maintain accurate and detailed service reports, documenting all work performed, parts used, and time spent.
- Manage inventory of spare parts and tools, ensuring they are properly maintained and accounted for.
- Identify opportunities for equipment upgrades or additional services and report them to the sales team.
- Adhere to all safety protocols and company policies while working on-site.
- Act as a primary point of contact for customers, building and maintaining strong working relationships.
- Mentor and guide junior technicians, sharing knowledge and best practices.
- Contribute to the continuous improvement of service procedures and documentation.
- Proven experience as a Field Service Technician, with at least 4 years of hands-on experience in a similar role.
- Strong mechanical, electrical, and electronic troubleshooting skills.
- Ability to read and interpret technical manuals, blueprints, and schematics.
- Excellent problem-solving and diagnostic abilities.
- Strong customer service and communication skills.
- Proficiency in using diagnostic tools and equipment.
- Ability to work independently and manage time effectively in a remote and field-based role.
- Willingness to travel extensively within the assigned territory.
- Relevant technical certifications or vocational training in mechanical or electrical engineering is highly desirable.
- Experience with (mention specific industry, e.g., industrial automation, medical devices, agricultural machinery) is a plus.
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Remote Lead Field Service Technician
Posted 16 days ago
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Job Description
Our client, a premier provider of industrial automation solutions, is seeking a highly experienced and technically adept Lead Field Service Technician to manage their service operations remotely. While this role involves leading teams that are on-site, the management and coordination aspect will be handled from a remote location, requiring strong organizational and communication skills. You will be responsible for overseeing a team of field technicians, ensuring the efficient and effective installation, maintenance, and repair of complex machinery and equipment. Key duties include scheduling and dispatching technicians, troubleshooting technical issues remotely, providing guidance and support to the field team, and ensuring adherence to safety protocols and service level agreements. The ideal candidate will possess a strong background in electrical, mechanical, or industrial systems, with a proven ability to diagnose and resolve intricate technical problems. A minimum of 5-7 years of experience in field service or a related technical role is required, along with supervisory or lead experience. Excellent leadership, communication, and problem-solving skills are essential, particularly the ability to guide and motivate a remote team. Proficiency with diagnostic tools and a good understanding of remote monitoring and control systems would be advantageous. You will work closely with customer support and engineering departments to ensure timely resolution of service requests and customer satisfaction. This is a critical role that requires a proactive approach to managing service operations, ensuring uptime for our clients' essential equipment. You will have the opportunity to drive improvements in service delivery, develop training materials for technicians, and contribute to the overall efficiency of our installation and maintenance division, all while operating in a flexible remote environment.
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