2 Remote Lead Field Service Technician Hvac Systems jobs in whatjobs

Remote Lead Field Service Technician - HVAC Systems

30300 Garissa, North Eastern KES180000 Annually WhatJobs

Posted 6 days ago

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Job Description

full-time
Our client is seeking a highly skilled and experienced Lead Field Service Technician specializing in HVAC systems to join their fully remote operations team. While this role is remote, it requires extensive travel to client sites across various regions for complex installations, maintenance, and troubleshooting. You will be the technical authority, guiding junior technicians and ensuring the highest standards of service delivery. This position is ideal for an independent and resourceful professional who excels in problem-solving and client interaction in diverse environments.

Responsibilities:
  • Lead and perform complex installations, preventative maintenance, and repair services for advanced HVAC systems at client locations.
  • Diagnose and troubleshoot system malfunctions, identifying root causes and implementing effective solutions promptly.
  • Provide expert technical guidance and mentorship to junior field service technicians, fostering skill development and adherence to best practices.
  • Conduct thorough system inspections, performance testing, and quality assurance checks to ensure optimal operation and compliance with specifications.
  • Develop and deliver comprehensive training sessions to clients on system operation, maintenance, and troubleshooting.
  • Create detailed service reports, documenting all work performed, parts used, and client feedback accurately.
  • Manage on-site inventory of parts and tools, ensuring necessary components are available for service calls.
  • Collaborate with the remote engineering and support teams to resolve challenging technical issues and contribute to product improvements.
  • Ensure all work is performed safely and in compliance with company policies, industry standards, and environmental regulations.
  • Maintain exceptional customer service standards, building rapport and trust with clients.
  • Effectively communicate technical information to clients, management, and colleagues.
  • Manage service schedules and logistics efficiently to maximize productivity and minimize downtime for clients.
  • Stay updated on the latest HVAC technologies, diagnostic tools, and industry trends through continuous learning.
  • Act as a primary point of contact for escalated technical issues from the field.

Qualifications:
  • A minimum of 8 years of hands-on experience in installing, maintaining, and repairing commercial and industrial HVAC systems.
  • Proven leadership experience, with the ability to guide and mentor technical teams.
  • Extensive knowledge of various HVAC components, including chillers, boilers, air handling units, and control systems.
  • Proficiency in using diagnostic equipment, multimeters, refrigerant gauges, and other specialized tools.
  • Strong understanding of electrical, mechanical, and control systems related to HVAC.
  • Excellent troubleshooting and problem-solving skills with a methodical approach.
  • Ability to interpret blueprints, schematics, and technical manuals.
  • Strong communication and interpersonal skills, with the capacity to build rapport with clients from diverse backgrounds.
  • Willingness and ability to travel extensively to client sites as required.
  • Possession of relevant certifications (e.g., EPA 608 Universal, NATE) is highly desirable.
  • A valid driver's license and a clean driving record.
  • Ability to work independently and manage time effectively in a remote-first, travel-intensive role.
  • This role requires a commitment to safety and a high level of technical proficiency.
This advertiser has chosen not to accept applicants from your region.

Remote Lead Field Service Technician - HVAC Systems

20102 Kilimani KES95000 Annually WhatJobs

Posted 4 days ago

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Job Description

contractor
Our client, a premier provider of commercial and industrial facility solutions, is seeking an experienced and highly skilled Remote Lead Field Service Technician specializing in HVAC Systems. While this role involves remote oversight and coordination, it requires extensive knowledge of on-site troubleshooting, maintenance, and installation of complex HVAC equipment across various client locations. You will serve as the primary technical escalation point for a team of field technicians, providing remote guidance and support, ensuring efficient resolution of issues, and upholding the highest service standards. This position requires exceptional diagnostic skills, a strong understanding of HVAC principles, and the ability to lead and mentor a distributed team effectively.

Key Responsibilities:
  • Provide expert remote technical support and guidance to field service technicians for HVAC system diagnostics, troubleshooting, and repairs.
  • Develop and refine standard operating procedures for HVAC system maintenance, installation, and repair.
  • Conduct remote reviews of service reports, performance data, and diagnostic findings to identify trends and areas for improvement.
  • Train and mentor field technicians on new equipment, troubleshooting techniques, and safety protocols.
  • Act as the primary point of contact for complex technical issues escalated by the field team.
  • Collaborate with engineering and product development teams to provide feedback on equipment performance and potential design improvements.
  • Manage spare parts inventory and ensure timely availability for service calls.
  • Oversee the quality control of service work performed by the field team.
  • Ensure all service activities comply with safety regulations and company policies.
  • Maintain accurate records of service calls, repairs, and maintenance activities using our digital platform.
Qualifications:
  • High School Diploma or equivalent required; Associate's degree or vocational training in HVAC or a related technical field is strongly preferred.
  • Minimum of 7 years of hands-on experience in diagnosing, servicing, and repairing commercial and industrial HVAC systems.
  • Proven experience in a lead technician or supervisory role, demonstrating leadership and mentoring capabilities.
  • Strong understanding of refrigeration cycles, air balancing, electrical controls, and building automation systems (BAS).
  • Proficiency with diagnostic tools, multimeters, manifold gauges, and other HVAC service equipment.
  • Excellent problem-solving, analytical, and diagnostic skills.
  • Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts remotely.
  • Familiarity with digital service management platforms and remote diagnostic tools.
  • Ability to work independently, manage time effectively, and prioritize tasks in a dynamic remote coordination role.
  • Relevant certifications (e.g., EPA Section 608 Universal, NATE) are highly desirable.
This role offers a unique opportunity to transition your extensive field expertise into a lead coordination and support capacity, managing a remote team while still engaging with critical HVAC system challenges.
This advertiser has chosen not to accept applicants from your region.
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