5,240 Remote Field Service Engineer Specialized Equipment jobs in Kenya
Remote Field Service Technician (Specialized Equipment)
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and motivated Remote Field Service Technician to join their dynamic team. This is a critical role responsible for the remote diagnosis, troubleshooting, and guidance on the installation and maintenance of specialized industrial equipment. While the role is fully remote, you will be interacting with clients and on-site teams across various locations, providing expert technical support and ensuring optimal performance of deployed systems. Your primary responsibility will involve leveraging advanced diagnostic tools, remote access software, and detailed technical documentation to guide on-site personnel through complex installation procedures and intricate maintenance tasks. You will be expected to document all interactions, resolutions, and findings thoroughly, contributing to a knowledge base that enhances future support efforts. This position demands exceptional problem-solving abilities, a proactive approach to identifying potential issues, and the capacity to communicate technical information clearly and concisely to both technical and non-technical audiences. The ideal candidate will possess a strong background in electromechanical systems, industrial automation, or a related field, with a proven track record of success in technical support or field service roles. You must be adept at working independently, managing your time effectively, and maintaining a high level of professionalism under pressure. Regular participation in virtual team meetings, product training sessions, and collaborative problem-solving initiatives will be integral to this role. A commitment to continuous learning and staying abreast of the latest technological advancements within our client's industry is essential for success in this role. The ability to interpret schematics, blueprints, and technical manuals is a must. This role offers a unique opportunity to contribute to a global leader in specialized equipment manufacturing while enjoying the flexibility and autonomy of a remote work environment. The designated work area for this role is theoretically **Malindi, Kilifi, KE**, but the work itself is performed remotely from your chosen location.
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Remote Field Service Engineer - Specialized Equipment
Posted 20 days ago
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Job Description
Our client is actively seeking a highly skilled and experienced Remote Field Service Engineer to provide expert support for specialized industrial equipment across various client sites. This is a fully remote role, allowing you to manage your service calls and customer interactions from your home base. The ideal candidate will possess a strong mechanical and electrical aptitude, exceptional problem-solving skills, and a commitment to delivering outstanding customer service. You will be responsible for diagnosing, troubleshooting, repairing, and performing preventative maintenance on complex machinery. This requires meticulous attention to detail, the ability to interpret technical manuals and schematics, and proficiency with diagnostic tools and software. Strong communication skills are essential for effectively interacting with clients, understanding their issues, and explaining technical solutions clearly. While the role is remote, you may be required to travel to client locations as needed for installations, major repairs, or training. You will be expected to maintain detailed service records, manage spare parts inventory, and contribute to product improvement feedback. This is an excellent opportunity for an independent and technically adept professional looking for a challenging and rewarding remote career in installation and maintenance. Key Responsibilities:
- Perform on-site and remote diagnostics, troubleshooting, and repair of specialized industrial equipment.
- Conduct routine preventative maintenance and inspections to ensure optimal equipment performance and longevity.
- Interpret complex technical manuals, schematics, and blueprints to identify root causes of issues.
- Utilize advanced diagnostic tools, multimeters, oscilloscopes, and other testing equipment.
- Provide technical guidance and support to clients, explaining technical issues and solutions in a clear, concise manner.
- Manage and coordinate service schedules and logistics for timely client support.
- Maintain accurate and detailed service reports, including findings, actions taken, and parts used.
- Manage and track spare parts inventory to ensure availability for repairs.
- Collaborate with engineering and product development teams to provide feedback on equipment performance and suggest improvements.
- Ensure adherence to all safety regulations and company policies during service operations.
- Develop and deliver technical training to client personnel as required.
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 5 years of hands-on experience as a Field Service Engineer, with a focus on specialized industrial machinery.
- Proven expertise in diagnosing and repairing complex mechanical, electrical, and electronic systems.
- Strong proficiency with diagnostic tools, software, and interpreting technical documentation.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional customer service and communication abilities, both written and verbal.
- Ability to work independently with minimal supervision and manage time effectively.
- Willingness to travel to client sites as required, adhering to safety protocols.
- Proficiency in using a computer for reporting and communication.
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Senior Remote Field Service Technician (Specialized Equipment)
Posted 18 days ago
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Job Description
Our client, a global leader in specialized industrial equipment, is looking for an experienced Senior Remote Field Service Technician to join their fully remote technical support team. In this vital role, you will provide advanced troubleshooting, diagnostics, and remote support for complex machinery deployed at client sites across various regions. You will leverage cutting-edge remote monitoring and diagnostic tools, analyze data streams, and guide on-site personnel through intricate repair and maintenance procedures. This position demands a deep understanding of mechanical, electrical, and software systems pertaining to industrial equipment. Your responsibilities will include interpreting technical schematics, fault logs, and performance data to identify root causes of issues. You will develop clear, concise, and actionable remote guidance for field personnel, ensuring minimal downtime and optimal equipment performance. Exceptional problem-solving abilities, strong technical communication skills, and the capacity to remain calm and effective under pressure are paramount. This role is inherently remote-first, requiring a dedicated professional who can work independently and efficiently from a home office. A Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a closely related field, coupled with a minimum of 6 years of hands-on experience in field service or technical support for complex industrial machinery, is essential. Proficiency in remote diagnostic software, data analysis, and technical documentation is a must. You will be the virtual eyes and hands for our clients, ensuring their critical operations continue uninterrupted. This is an excellent opportunity for a seasoned technician who excels in a remote environment and possesses a passion for solving complex technical challenges. The job location is technically Kakamega, Kakamega, KE , but the work is performed remotely.
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Remote Lead Field Service Technician - Specialized Equipment
Posted 20 days ago
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Job Description
Our client is looking for a highly skilled and motivated Lead Field Service Technician to join our remote technical support team. This role is crucial for ensuring the optimal performance and maintenance of specialized equipment across various client sites, all managed remotely. You will be responsible for diagnosing, troubleshooting, and repairing complex technical issues, often requiring remote guided assistance and escalation management. This position demands a deep understanding of electro-mechanical systems, advanced diagnostic tools, and the ability to guide on-site personnel through intricate repair procedures. As a Lead Technician, you will also mentor junior team members, develop comprehensive technical documentation, and contribute to the continuous improvement of our service protocols. The ideal candidate possesses excellent communication skills, capable of clearly articulating technical information to both technical and non-technical audiences. You will be expected to manage your workload efficiently, prioritize critical service requests, and maintain meticulous records of all service activities. This role requires a proactive approach to identifying potential equipment failures and recommending preventative maintenance strategies. The ability to work independently, make sound decisions under pressure, and adapt to new technologies is vital. You will play a key role in enhancing customer satisfaction by ensuring rapid and effective resolution of technical challenges. The fully remote nature of this position allows for unparalleled flexibility, enabling you to manage service operations from a location of your choice while supporting a broad geographical area. Your expertise will directly impact the reliability and uptime of our clients' essential equipment, making this a highly impactful position within our organization. Proficiency in using remote diagnostic platforms and collaboration tools is a must.
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Remote Lead Field Service Engineer (Specialized Equipment)
Posted 6 days ago
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Job Description
Our client, a leader in advanced industrial automation, is actively recruiting a Lead Field Service Engineer to manage and support installation and maintenance operations from a fully remote capacity. This role is pivotal in ensuring our clients’ complex machinery operates at peak performance. You will be responsible for remote diagnostics, troubleshooting, and providing technical guidance to on-site technicians for installation, repair, and preventive maintenance of specialized equipment. The ideal candidate will possess a comprehensive understanding of mechanical, electrical, and software systems integral to our product lines. This position requires exceptional problem-solving abilities and the capacity to guide field teams effectively through virtual communication channels. You will play a key role in developing and refining maintenance protocols, documenting technical solutions, and contributing to product improvement feedback. This is a significant opportunity to apply your expertise in installation and maintenance, contributing to operational excellence for businesses located around Ruiru, Kiambu, KE , all while enjoying the flexibility of a remote-first career. A Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field, combined with extensive hands-on experience, is essential. Certifications in relevant equipment or control systems are highly desirable. Demonstrated success in a remote support role, excellent communication skills, and the ability to manage multiple priorities are critical. Join our innovative team and be at the forefront of remote technical support.
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Remote Senior Field Service Technician - Specialized Equipment
Posted 20 days ago
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Job Description
Our client is looking for a highly skilled and self-motivated Senior Field Service Technician to join their remote support operations. While this role is based conceptually in **Nyeri, Nyeri, KE**, it operates on a fully remote model, coordinating service and support for specialized equipment. You will be responsible for providing advanced technical assistance, troubleshooting complex issues, and ensuring the optimal performance of sophisticated machinery. This involves diagnosing problems remotely, guiding on-site personnel through repair procedures, and managing parts and equipment logistics. The ideal candidate possesses a strong mechanical and electrical aptitude, extensive experience with diagnostic tools, and a proven ability to solve intricate technical challenges. You will develop and maintain detailed technical documentation, contribute to training materials for less experienced technicians, and collaborate with engineering teams to provide feedback on product design and reliability. Excellent communication skills are paramount for effectively interacting with clients, internal teams, and potentially on-site technicians who may be executing instructions. This is a fully remote position, requiring exceptional organizational skills, time management, and the ability to work independently with minimal supervision. A proactive approach to problem-solving and a commitment to delivering high-quality service are essential. The successful candidate will be adept at managing their workload, prioritizing tasks, and ensuring customer satisfaction through timely and effective technical support. Experience in a remote technical support role or managing field operations from a distance is highly desirable. This is a unique opportunity to leverage your expertise in a flexible, remote work environment, contributing to the success of critical installations and maintenance operations.
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Senior Remote Field Service & Installation Engineer (Specialized Equipment)
Posted 19 days ago
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Job Description
Our client is seeking a highly skilled Senior Remote Field Service & Installation Engineer to join their dedicated team, focusing on specialized industrial equipment. This role is primarily remote, with the expectation of occasional on-site travel for complex installations or critical maintenance as needed. You will be responsible for providing expert remote technical support, troubleshooting, and guidance for the installation, commissioning, and maintenance of sophisticated machinery. The ideal candidate will possess extensive hands-on experience with electromechanical systems, advanced diagnostic skills, and a thorough understanding of technical documentation. You will act as a key point of contact for clients, offering remote assistance via video calls, remote diagnostics software, and detailed step-by-step instructions. Excellent communication, problem-solving abilities, and the capacity to guide less experienced technicians remotely are crucial. As a remote-first role, strong self-management, proactive communication, and proficiency with remote collaboration tools are paramount.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert remote technical support for installation, troubleshooting, and maintenance of specialized equipment.
- Guide clients and on-site technicians through complex installation and repair procedures via remote communication channels.
- Utilize remote diagnostic tools and software to identify and resolve equipment issues efficiently.
- Develop and refine technical documentation, including installation manuals, troubleshooting guides, and maintenance procedures.
- Collaborate with engineering and product development teams to provide feedback on equipment performance and suggest improvements.
- Train clients and internal support staff on the proper operation and maintenance of equipment.
- Manage service requests and ensure timely resolution of technical problems.
- Maintain accurate records of service activities, parts used, and time spent.
- Plan and execute occasional on-site service visits for critical or complex issues.
- Ensure customer satisfaction by providing high-quality technical support.
Qualifications:
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or installation of complex machinery.
- Proven expertise with electromechanical systems, control systems, and industrial automation.
- Strong diagnostic and troubleshooting skills, with the ability to interpret complex schematics and technical diagrams.
- Proficiency with remote diagnostic software and communication tools (e.g., video conferencing, remote desktop access).
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently and manage time effectively in a remote environment.
- Willingness to travel occasionally for on-site support.
- Experience in a specific industry relevant to the specialized equipment (e.g., manufacturing, medical devices, energy).
- Strong problem-solving aptitude and a proactive approach to issue resolution.
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Senior Field Service Technician - Remote Operations Support
Posted 20 days ago
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Job Description
Our client is looking for a highly skilled and self-sufficient Senior Field Service Technician to provide remote support and technical guidance for installation and maintenance tasks. While this role is fully remote, you will be instrumental in troubleshooting complex issues, guiding on-site personnel, and ensuring the proper functioning of equipment and systems critical to operations. You will leverage your extensive technical expertise to solve problems and oversee maintenance activities from a distance.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and expert guidance to field teams for installation, repair, and maintenance of specialized equipment.
- Diagnose and troubleshoot complex technical issues via phone, video conferencing, and remote diagnostic tools.
- Develop clear, step-by-step instructions and visual aids for technicians performing on-site work.
- Review installation and maintenance reports, ensuring adherence to standards and specifications.
- Identify recurring issues and recommend proactive solutions or product improvements.
- Maintain a detailed knowledge base of equipment specifications, troubleshooting guides, and best practices.
- Collaborate with engineering and product development teams to resolve challenging technical problems.
- Train and mentor less experienced field technicians remotely.
- Ensure all technical support activities are logged accurately and efficiently.
- Manage inventory of critical spare parts and advise on procurement needs.
- Stay up-to-date with new product releases, technical bulletins, and service updates.
- Contribute to the continuous improvement of service delivery processes and customer satisfaction.
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- Minimum of 6 years of hands-on experience in installation, maintenance, and repair of complex industrial equipment or systems.
- Proven ability to diagnose and troubleshoot intricate technical problems remotely.
- Excellent understanding of mechanical, electrical, and electronic systems.
- Strong verbal and written communication skills, with the ability to explain technical procedures clearly and concisely.
- Exceptional problem-solving skills and the ability to think critically under pressure.
- Demonstrated ability to work independently and manage time effectively in a fully remote work environment.
- Proficiency with remote diagnostic tools, video conferencing software, and technical documentation platforms.
- Experience in a customer-facing technical support role is essential.
- Familiarity with a specific industry (e.g., manufacturing, energy, IT infrastructure) relevant to the client's operations is highly advantageous.
- Ability to interpret technical drawings and schematics.
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7
Remote Operations Manager - Customer Support
Posted 6 days ago
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Job Description
Our client is seeking a highly organized and proactive Remote Operations Manager to oversee customer support operations. This is a fully remote position, requiring a self-motivated individual who can effectively manage a distributed team and ensure exceptional service delivery. You will be responsible for developing and implementing strategies to enhance customer satisfaction, streamline support processes, and optimize team performance. Key duties include managing daily operations, setting performance metrics, analyzing support data to identify trends and areas for improvement, and ensuring adherence to service level agreements (SLAs). You will also be involved in recruiting, training, and coaching remote customer support representatives, fostering a positive and productive team environment. Experience with CRM systems, helpdesk software, and other relevant technologies is essential. You will work closely with other departments, such as sales and product development, to ensure a cohesive customer experience. This role demands strong leadership skills, excellent problem-solving abilities, and a deep commitment to customer advocacy. The ability to thrive in a remote work setting, manage time effectively, and communicate clearly across various digital platforms is critical. You will be instrumental in shaping our client's customer support strategy and driving continuous improvement.
Responsibilities:
Responsibilities:
- Manage and optimize remote customer support operations.
- Develop and implement customer support policies and procedures.
- Set performance goals and monitor KPIs for the support team.
- Analyze customer feedback and support data to identify improvement opportunities.
- Train, mentor, and manage a remote team of customer support specialists.
- Ensure timely and effective resolution of customer inquiries and issues.
- Collaborate with cross-functional teams to enhance the overall customer experience.
- Manage budgets and resource allocation for the support department.
- Implement and utilize support technologies and tools effectively.
- Bachelor's degree in Business Administration, Management, or a related field.
- Proven experience (5+ years) in operations management, preferably in a customer support environment.
- Demonstrated ability to lead and manage remote teams effectively.
- Strong understanding of customer service principles and best practices.
- Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
- Excellent analytical, strategic thinking, and problem-solving skills.
- Exceptional communication, interpersonal, and organizational skills.
- Ability to work autonomously and manage multiple priorities in a remote setting.
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8
Senior Aircraft Maintenance Engineer - Remote Operations Support
Posted 6 days ago
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Job Description
Our client, a leading aviation services provider, is seeking a highly skilled Senior Aircraft Maintenance Engineer to join their globally distributed team. This is a fully remote position, focusing on providing expert technical support and oversight for aircraft maintenance operations worldwide. You will leverage your extensive knowledge of aviation regulations and aircraft systems to guide maintenance crews, ensure compliance, and contribute to the safety and efficiency of flight operations, all from a remote setting.
The ideal candidate will possess a deep understanding of aircraft structures, powerplants, avionics, and related systems, along with a comprehensive grasp of EASA, FAA, or equivalent regulatory requirements. Your role will involve remote troubleshooting, analysis of maintenance data, and providing expert consultation to line maintenance stations. You will be instrumental in developing and refining maintenance procedures, ensuring the airworthiness of aircraft, and upholding the highest standards of safety. This position demands exceptional analytical skills, strong problem-solving abilities, and the capacity to communicate effectively with diverse technical teams across different time zones.
Key Responsibilities:
Qualifications:
The ideal candidate will possess a deep understanding of aircraft structures, powerplants, avionics, and related systems, along with a comprehensive grasp of EASA, FAA, or equivalent regulatory requirements. Your role will involve remote troubleshooting, analysis of maintenance data, and providing expert consultation to line maintenance stations. You will be instrumental in developing and refining maintenance procedures, ensuring the airworthiness of aircraft, and upholding the highest standards of safety. This position demands exceptional analytical skills, strong problem-solving abilities, and the capacity to communicate effectively with diverse technical teams across different time zones.
Key Responsibilities:
- Provide remote technical support and troubleshooting for complex aircraft maintenance issues.
- Analyze aircraft maintenance logs, technical data, and trend monitoring reports to identify potential problems and recommend solutions.
- Ensure all maintenance activities comply with regulatory requirements, company policies, and manufacturer specifications.
- Assist in the development and implementation of aircraft maintenance programs and procedures.
- Consult with line maintenance personnel to resolve technical challenges and ensure aircraft airworthiness.
- Participate in incident investigations and root cause analysis related to maintenance.
- Review and approve maintenance documentation and records.
- Stay up-to-date with the latest advancements in aircraft technology and maintenance techniques.
- Contribute to continuous improvement initiatives within the maintenance organization.
- Mentor and provide guidance to junior maintenance engineers and technicians.
Qualifications:
- Bachelor's degree in Aeronautical Engineering, Mechanical Engineering, or a related field.
- Minimum of 7-10 years of experience in aircraft maintenance engineering.
- Valid Aircraft Maintenance Engineer (AME) license or equivalent certification.
- Extensive knowledge of various aircraft types and their systems.
- Strong understanding of aviation regulations (EASA, FAA, etc.) and safety management systems.
- Proven ability to analyze technical data and solve complex engineering problems.
- Excellent communication, interpersonal, and collaboration skills.
- Demonstrated ability to work effectively in a remote and international environment.
- Proficiency in maintenance information systems (MIS) and relevant software.
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