920 Remote E Commerce Operations Lead jobs in Kenya
Remote E-commerce Operations Lead
Posted 19 days ago
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Job Description
Our client, a dynamic and fast-growing online retailer, is seeking an experienced and driven Remote E-commerce Operations Lead to manage and optimize their online sales channels. This is a fully remote position, offering the opportunity to shape and scale e-commerce operations from anywhere. The ideal candidate will have a deep understanding of online retail platforms, order fulfillment, inventory management, and customer service within a digital environment.
Responsibilities:
Responsibilities:
- Oversee all day-to-day e-commerce operations, ensuring smooth and efficient processing of online orders from placement to delivery.
- Manage and optimize product listings across various e-commerce platforms, including content, pricing, and inventory accuracy.
- Develop and implement strategies to improve website user experience and conversion rates.
- Coordinate with fulfillment centers and logistics partners to ensure timely and accurate order shipping and returns.
- Monitor inventory levels across all sales channels, implementing strategies to prevent stockouts and minimize excess inventory.
- Analyze sales data, customer feedback, and market trends to identify opportunities for growth and operational improvement.
- Manage customer service inquiries and issues related to online orders, ensuring high levels of customer satisfaction.
- Implement and maintain clear communication channels between internal teams (marketing, sales, logistics) and external partners.
- Develop and track key performance indicators (KPIs) for e-commerce operations, reporting on performance and insights to management.
- Ensure compliance with e-commerce regulations, data privacy laws, and payment gateway security standards.
- Identify and integrate new e-commerce technologies and tools to enhance operational efficiency.
- Develop and manage the e-commerce operational budget, ensuring cost-effectiveness.
- Train and guide junior team members involved in e-commerce operations.
- Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
- Minimum of 5 years of experience in e-commerce operations, online retail management, or a similar role.
- Proven experience with major e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and marketplaces (e.g., Amazon Seller Central).
- Strong understanding of order fulfillment processes, inventory management systems (IMS), and warehouse management systems (WMS).
- Demonstrated ability to analyze sales data, identify trends, and make data-driven decisions.
- Excellent customer service and communication skills, with a focus on resolving issues efficiently.
- Experience with digital marketing concepts relevant to e-commerce (SEO, SEM, email marketing).
- Proficiency in using e-commerce analytics tools and reporting dashboards.
- Strong organizational and project management skills, with the ability to manage multiple priorities in a remote setting.
- Ability to work independently, demonstrate initiative, and collaborate effectively with remote teams.
- Familiarity with shipping and logistics operations.
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Senior Remote E-commerce Operations Lead
Posted 11 days ago
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Job Description
Our client is seeking a highly organized and experienced Senior Remote E-commerce Operations Lead to manage and optimize their online retail operations. This fully remote position requires a proactive individual with a strong understanding of e-commerce logistics, inventory management, and order fulfillment processes. You will be responsible for ensuring the smooth and efficient running of the online store, from order placement to final delivery. Key duties include overseeing inventory levels, managing relationships with third-party logistics providers, implementing process improvements to enhance efficiency, and troubleshooting any operational issues that arise. You will also analyze operational data to identify trends and opportunities for cost savings and performance enhancements. The ideal candidate will have a proven track record in e-commerce operations management, with extensive experience in logistics, supply chain, and fulfillment. Strong analytical, problem-solving, and project management skills are essential, along with excellent communication and interpersonal abilities. Proficiency with e-commerce platforms and inventory management software is required. You should be adept at working independently in a remote setting and driving results through meticulous attention to detail and a commitment to operational excellence. This role is vital to the success of our online retail business. This role has a focus on the Garissa, Garissa, KE area.
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E-commerce Operations Lead (Remote)
Posted 22 days ago
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Job Description
Our client, a rapidly growing online retail brand, is looking for a dedicated and results-oriented E-commerce Operations Lead to manage and optimize its online sales channels. This is a fully remote position, allowing you to contribute to our client's success from any location. You will be responsible for overseeing all aspects of the e-commerce operation, ensuring a smooth and efficient customer journey from browsing to delivery. Key responsibilities include managing online store platforms, coordinating inventory management with suppliers and warehouses, overseeing order fulfillment processes, and ensuring timely and accurate shipping. You will work closely with marketing teams to align promotions and product launches with operational capabilities, and with customer service to resolve any issues that may arise. Analyzing sales data, website traffic, and conversion rates to identify trends and opportunities for improvement will be a critical part of your role. You will also be responsible for implementing strategies to enhance customer satisfaction, reduce cart abandonment, and increase average order value. This involves staying abreast of e-commerce best practices, emerging technologies, and competitor activities. The ideal candidate will have a strong understanding of e-commerce platforms, digital marketing principles, and supply chain management. Excellent analytical, problem-solving, and project management skills are essential. You should be comfortable working with large datasets, deriving insights, and translating them into actionable plans. A proactive approach, attention to detail, and the ability to thrive in a fast-paced, remote work environment are crucial. This role requires strong communication and collaboration skills to effectively liaise with internal teams and external partners. If you are passionate about e-commerce, driven by data, and eager to take on a challenging remote leadership role, this opportunity is for you. Our client offers a competitive remuneration package and the chance to shape the future of their online business.
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2
Remote E-commerce Fulfillment Operations Lead
Posted 20 days ago
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Job Description
Our client is seeking an experienced and detail-oriented E-commerce Fulfillment Operations Lead to manage their remote logistics and supply chain operations. This is a 100% remote position, allowing you to optimize fulfillment processes from anywhere. You will be responsible for overseeing the entire order fulfillment lifecycle, ensuring efficiency, accuracy, and cost-effectiveness. Your core duties will include managing third-party logistics (3PL) partners, optimizing warehouse operations (even if remote managed), inventory management, and streamlining shipping processes. You will develop and implement strategies to reduce order processing times, minimize shipping costs, and enhance customer satisfaction. The role requires a strong understanding of supply chain management, logistics software, and e-commerce fulfillment best practices. You will analyze operational data to identify bottlenecks, implement corrective actions, and drive continuous improvement. The ideal candidate will possess excellent leadership, problem-solving, and analytical skills, with a proven ability to manage complex operations remotely. Strong negotiation skills will be essential for managing relationships with logistics providers. As a remote team member, you will need to be highly self-disciplined, organized, and possess exceptional communication skills to effectively coordinate with internal teams and external partners. You will play a crucial role in ensuring timely and accurate delivery of products to customers, directly impacting customer loyalty and business growth. Responsibilities include, but are not limited to: Managing and optimizing remote e-commerce fulfillment operations. Overseeing relationships with 3PL providers and ensuring service level agreements (SLAs) are met. Developing and implementing inventory management strategies to ensure optimal stock levels. Streamlining order processing, picking, packing, and shipping procedures. Analyzing fulfillment data to identify areas for improvement and cost savings. Implementing best practices for quality control and accuracy in fulfillment. Coordinating with customer service to resolve any fulfillment-related issues. Staying current with advancements in logistics technology and e-commerce fulfillment solutions. Qualifications: Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. 5+ years of experience in e-commerce fulfillment, logistics, or supply chain management. Proven experience managing third-party logistics (3PL) partners. Strong understanding of inventory management systems and Warehouse Management Systems (WMS). Excellent analytical and problem-solving skills. Demonstrated ability to lead and manage teams in a remote environment. Exceptional communication, negotiation, and interpersonal skills. Proficiency in logistics software and data analysis tools. Experience with international shipping regulations is a plus. Our client is committed to operational excellence and customer satisfaction. We are seeking a proactive leader who can drive efficiency and innovation in our remote fulfillment network. This is a significant opportunity to shape the logistics strategy of a growing e-commerce business from your home office.
This advertiser has chosen not to accept applicants from your region.
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Senior E-commerce Operations Lead (Remote)
Posted 22 days ago
Job Viewed
Job Description
Our client, a rapidly expanding online retail giant, is looking for a highly skilled Senior E-commerce Operations Lead to join their fully remote team. This pivotal role will be responsible for overseeing and optimizing all aspects of the company's online sales operations, ensuring a seamless and efficient customer experience from browsing to delivery. The ideal candidate will have a comprehensive understanding of e-commerce platforms, supply chain logistics, inventory management, customer service strategies, and digital marketing integration. You will lead initiatives to improve conversion rates, reduce operational costs, and enhance customer satisfaction. This is an exceptional opportunity for a results-oriented individual to make a significant impact on a global e-commerce business.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement strategic plans to optimize e-commerce operations, including website performance, order fulfillment, and returns processing.
- Manage and analyze key performance indicators (KPIs) such as conversion rates, average order value, customer acquisition cost, and customer lifetime value.
- Oversee inventory management, ensuring optimal stock levels across multiple distribution channels and minimizing stockouts or overstock situations.
- Collaborate with the marketing team to align operational capabilities with promotional campaigns and product launches.
- Streamline the order fulfillment process, working closely with logistics partners to ensure timely and accurate delivery.
- Implement and monitor customer service policies and procedures to ensure high levels of customer satisfaction.
- Identify and leverage technology solutions to automate processes, improve efficiency, and enhance the customer journey.
- Conduct A/B testing and data analysis to drive continuous improvement in website user experience and checkout flow.
- Manage relationships with third-party vendors, suppliers, and logistics providers.
- Lead and mentor a remote team of e-commerce specialists, fostering a culture of innovation and accountability.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field. An MBA is a plus.
- Minimum of 7 years of experience in e-commerce operations, with a strong focus on online retail management.
- Proven experience in managing large-scale online retail operations and cross-functional teams.
- Expertise in e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related tools.
- Strong understanding of supply chain and logistics management principles.
- Excellent analytical skills with the ability to interpret complex data and translate it into actionable strategies.
- Demonstrated success in improving conversion rates and customer satisfaction in an online environment.
- Exceptional leadership, communication, and project management skills.
- Proficiency in using web analytics tools (e.g., Google Analytics) and CRM systems.
- Ability to thrive in a fast-paced, remote work environment and manage multiple projects simultaneously.
- A proactive and problem-solving mindset.
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4
Marketing Executive — Website Sales
Posted today
Job Viewed
Job Description
Company Description
Wambugu International is a caring, trusted, and innovative real estate agency in Nairobi, Kenya, specializing in helping clients buy, rent, invest in homes and plots. We have recently launched
Marketing services
to help startups, real estate agents, estate companies, landlords and investors build powerful online identities through development of modern, high-performance websites that drive visibility, credibility, and sales.
Role Description
We're looking for a
Marketing Executive
passionate about selling
website design and development services
. The ideal candidate is results-driven, tech-savvy, and confident in presenting web solutions that meet clients' business goals.
Key Responsibilities
- Generate leads and close deals for website design and redesign projects.
- Pitch customized web packages to clients based on their brand and business size.
- Conduct online and in-person product demos and presentations.
- Collaborate with the design and development teams to ensure timely project delivery
- Track and report performance using CRM tools.
- Stay up-to-date with web trends, CMS tools, and competitors' offerings.
Qualifications
- 2+ years' experience in sales or marketing.
- Strong understanding of websites, domains, hosting, CMS (WordPress), and SEO basics.
- Excellent communication and presentation skills.
- Proven ability to meet or exceed monthly sales targets.
- Self-driven, ambitious, and good at relationship building.
What We Offer
- Competitive salary + commissions per website sale
- Clear growth path into senior management
- Continuous training in digital marketing and web technologies
- Flexible working options (office or remote)
How to Apply
Send your CV and a short cover letter to
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5
Online Store Manager - E-commerce Operations
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking an experienced and results-driven Online Store Manager to oversee their e-commerce operations. This role involves managing all aspects of the online retail platform, from product merchandising and inventory management to customer experience and sales performance. The ideal candidate will have a proven track record in e-commerce, a keen eye for detail, and a strong understanding of online marketing strategies. This position offers a hybrid work arrangement, combining remote flexibility with some on-site presence.
Key Responsibilities:
Key Responsibilities:
- Oversee the day-to-day operations of the online store, ensuring a seamless customer journey.
- Manage product listings, descriptions, pricing, and visual merchandising to maximize sales and conversions.
- Monitor and manage inventory levels, coordinating with suppliers and fulfillment teams to ensure stock availability.
- Develop and implement strategies to drive website traffic, increase sales, and improve customer acquisition and retention.
- Analyze sales data, website analytics, and customer feedback to identify trends, opportunities, and areas for improvement.
- Manage online marketing campaigns, including SEO, SEM, social media, and email marketing, to promote products and engage customers.
- Ensure excellent customer service is provided across all online touchpoints, handling inquiries and resolving issues efficiently.
- Stay up-to-date with e-commerce trends, best practices, and emerging technologies.
- Collaborate with marketing, IT, and customer support teams to achieve business objectives.
- Manage the online store's budget and track key performance indicators (KPIs).
- Ensure the website is technically sound, user-friendly, and visually appealing.
- Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.
- Minimum of 3-5 years of experience in e-commerce management or a similar online retail role.
- Proven success in driving online sales growth and managing e-commerce platforms.
- Strong understanding of digital marketing channels (SEO, SEM, social media, email marketing).
- Proficiency with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and analytics tools (e.g., Google Analytics).
- Excellent analytical, problem-solving, and project management skills.
- Strong communication, interpersonal, and leadership skills.
- Ability to work independently and as part of a team in a hybrid work environment.
- Creative and strategic thinker with a customer-centric approach.
- Experience with inventory management and fulfillment processes.
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6
Digital Marketing & E-commerce Strategist
Posted today
Job Viewed
Job Description
Our client is looking for a highly creative and results-oriented Digital Marketing & E-commerce Strategist to join their entirely remote team. This role is central to driving online sales, enhancing brand visibility, and optimizing the customer journey across all digital touchpoints. You will be responsible for developing and executing comprehensive digital marketing strategies, including SEO, SEM, social media marketing, content marketing, and email marketing, with a specific focus on e-commerce growth. Your expertise will be crucial in analyzing market trends, identifying target audiences, and crafting compelling campaigns that resonate with consumers. You will manage our client's e-commerce platforms, ensuring a seamless user experience, optimizing product listings, and implementing conversion rate optimization (CRO) techniques. Performance tracking and analysis using tools like Google Analytics, social media insights, and e-commerce platforms are critical. You will set key performance indicators (KPIs), monitor campaign effectiveness, and provide regular reports with actionable insights for continuous improvement. The ideal candidate possesses a strong understanding of the e-commerce landscape, social media dynamics, and digital advertising platforms. Proven experience in managing successful online campaigns, driving traffic, and increasing sales conversions is essential. Excellent analytical, strategic thinking, and communication skills are paramount for this remote role. You must be self-motivated, adaptable, and adept at managing multiple projects independently. A Bachelor's degree in Marketing, Digital Media, Business Administration, or a related field is preferred, along with demonstrable experience. While conceptually linked to the **Mlolongo, Machakos, KE** area, this is a fully remote position, allowing you to work from anywhere. Join us to innovate and lead in the ever-evolving world of online commerce.
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7
Head of Digital Marketing & E-commerce
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking an ambitious and results-driven Head of Digital Marketing & E-commerce to lead their online presence and sales strategy. This remote-first role is vital for driving customer acquisition, engagement, and revenue growth through sophisticated digital marketing campaigns and a seamless e-commerce experience. You will develop and execute comprehensive digital marketing strategies, including SEO, SEM, social media marketing, email marketing, content marketing, and paid advertising. Your responsibilities will include managing the e-commerce platform, optimizing the customer journey, and increasing conversion rates. You will lead a team of digital marketing and e-commerce specialists, fostering a data-driven culture and ensuring alignment with overall business objectives. The ideal candidate will have a deep understanding of consumer behavior online, e-commerce best practices, and the latest digital marketing trends. Proven experience in managing online advertising budgets, analyzing campaign performance, and implementing A/B testing to improve results is essential. Expertise in e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and digital marketing tools (e.g., Google Analytics, HubSpot, Mailchimp) is required. Strong leadership, strategic thinking, and excellent communication skills are critical. You will be responsible for identifying new market opportunities, building brand awareness, and driving customer loyalty. This position demands a proactive and innovative approach to digital growth and a proven ability to manage complex online ecosystems. This is a fully remote position, enabling you to contribute your expertise from anywhere. The successful candidate will be passionate about leveraging digital channels to achieve significant business growth and create exceptional online customer experiences. This role is associated with the **Nairobi, Nairobi, KE** area, but is a fully remote opportunity.
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8
Head of Digital Marketing - E-commerce Growth
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking an innovative and results-driven Head of Digital Marketing to spearhead their online growth initiatives. This fully remote position is ideal for a strategic leader passionate about leveraging digital channels to drive brand awareness, customer acquisition, and revenue. You will be responsible for developing and executing a comprehensive digital marketing strategy across all relevant platforms, including SEO, SEM, social media, content marketing, email marketing, and affiliate programs. The ideal candidate will have a proven track record of success in scaling e-commerce businesses and a deep understanding of the digital marketing landscape. You will lead a remote team of marketing specialists, fostering a collaborative and high-performance culture. This role demands strong analytical skills, creativity, and the ability to interpret complex data to optimize campaigns and drive ROI. Essential responsibilities include:
- Developing and implementing a cutting-edge digital marketing strategy aligned with business objectives.
- Managing and optimizing all paid advertising campaigns (Google Ads, social media ads).
- Overseeing SEO strategy to improve organic search rankings and drive traffic.
- Leading content marketing efforts, including blog posts, social media content, and email newsletters.
- Managing social media presence and community engagement initiatives.
- Developing and executing email marketing campaigns to nurture leads and retain customers.
- Analyzing campaign performance using web analytics tools and providing actionable insights.
- Managing the digital marketing budget and ensuring efficient allocation of resources.
- Staying abreast of the latest digital marketing trends, tools, and best practices.
- Leading, mentoring, and developing the remote digital marketing team.
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