6 Remote E Commerce Operations Lead jobs in whatjobs
Remote E-commerce Operations Lead
Posted 21 days ago
Job Viewed
Job Description
Our client is searching for a dynamic and experienced Remote E-commerce Operations Lead to manage and optimize their online retail operations. This is a fully remote, full-time position perfect for a motivated individual looking to drive growth in the digital marketplace. The successful candidate will oversee all aspects of the e-commerce business, from website management and order fulfillment to customer service and inventory control, ensuring a seamless and positive customer experience.
You will be instrumental in enhancing the efficiency of our online sales channels, implementing best practices, and leveraging data analytics to inform strategic decisions. This role requires a keen understanding of e-commerce platforms, supply chain logistics, and digital marketing principles. If you are a strategic thinker with a passion for online retail and excel in a remote work environment, this opportunity is for you.
Key Responsibilities:
Qualifications:
You will be instrumental in enhancing the efficiency of our online sales channels, implementing best practices, and leveraging data analytics to inform strategic decisions. This role requires a keen understanding of e-commerce platforms, supply chain logistics, and digital marketing principles. If you are a strategic thinker with a passion for online retail and excel in a remote work environment, this opportunity is for you.
Key Responsibilities:
- Manage the day-to-day operations of the e-commerce platform, including product listings, content updates, and website functionality.
- Oversee order processing, fulfillment, and shipping logistics to ensure timely delivery and customer satisfaction.
- Develop and implement inventory management strategies to maintain optimal stock levels and minimize backorders.
- Monitor website performance and user experience, identifying areas for improvement and conversion rate optimization.
- Analyze sales data, customer behavior, and market trends to inform merchandising and marketing strategies.
- Manage customer service inquiries and resolutions, ensuring high levels of customer retention.
- Collaborate with marketing teams to execute promotional campaigns and drive traffic to the e-commerce site.
- Ensure compliance with all relevant regulations and industry standards.
- Continuously seek out and implement innovative solutions to enhance operational efficiency and scalability.
- Report on key e-commerce metrics to senior management.
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 5 years of experience in e-commerce operations management.
- Proven experience with major e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Strong understanding of digital marketing, SEO, SEM, and social media strategies.
- Experience with inventory management software and supply chain principles.
- Excellent analytical skills and proficiency in data analysis tools (e.g., Google Analytics).
- Outstanding communication and customer service skills.
- Demonstrated ability to manage multiple priorities and meet deadlines in a remote setting.
- Experience in a fast-paced, growth-oriented online retail environment.
- A results-driven mindset with a focus on continuous improvement.
This advertiser has chosen not to accept applicants from your region.
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Remote E-commerce Operations Lead
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Remote E-commerce Operations Lead to manage and streamline their online retail operations. This is a fully remote position where you will be instrumental in ensuring a seamless customer experience from order placement to fulfillment. You will oversee critical e-commerce functions, including inventory management, order processing, shipping logistics, and customer service escalations, all within a virtual setting. Your primary focus will be on optimizing workflows, implementing efficient operational processes, and leveraging technology to enhance the online shopping journey. This role requires a proactive approach to identifying and resolving issues, ensuring timely order fulfillment, and maintaining high standards of product presentation and accuracy on the e-commerce platform. You will work closely with marketing, sales, and customer support teams to align operational efforts with overall business objectives. Key responsibilities include analyzing sales data, monitoring website performance, managing relationships with third-party logistics providers, and ensuring inventory accuracy across all channels. The ideal candidate will possess a strong understanding of e-commerce platforms, digital merchandising, and supply chain principles. Proven experience in managing remote operational teams, exceptional organizational skills, and a keen eye for detail are essential. You should be adept at problem-solving, data-driven decision-making, and possess excellent communication skills to collaborate effectively with dispersed teams. This is an excellent opportunity for a motivated individual to take ownership of our client's e-commerce operational success in a flexible, remote-first environment.
Responsibilities:
Responsibilities:
- Oversee day-to-day e-commerce operations, including order processing, fulfillment, and shipping.
- Manage inventory levels and ensure accuracy across all sales channels.
- Optimize website content and product listings for maximum conversion and customer experience.
- Implement and refine operational processes to improve efficiency and reduce costs.
- Monitor website performance and customer feedback to identify areas for improvement.
- Manage relationships with third-party logistics (3PL) providers and shipping carriers.
- Handle customer service escalations related to orders, shipping, and returns.
- Analyze sales data and e-commerce metrics to inform business decisions.
- Collaborate with marketing and sales teams to support promotional campaigns and product launches.
- Ensure compliance with e-commerce regulations and best practices.
- Develop and manage the e-commerce operational budget.
- Lead and mentor remote operational staff, fostering a culture of continuous improvement.
- Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
- Minimum of 5 years of experience in e-commerce operations, with a focus on online retail.
- Proven experience managing fully remote e-commerce teams and operations.
- In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related tools.
- Strong understanding of inventory management, order fulfillment, and shipping logistics.
- Excellent analytical skills with the ability to interpret e-commerce data and metrics.
- Proficiency in digital merchandising and SEO best practices.
- Strong project management and organizational skills.
- Exceptional problem-solving abilities and attention to detail.
- Excellent verbal and written communication skills for effective remote collaboration.
- Experience with customer relationship management (CRM) software is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Remote E-commerce Operations Lead
Posted 19 days ago
Job Viewed
Job Description
Our client, a dynamic and fast-growing online retailer, is seeking an experienced and driven Remote E-commerce Operations Lead to manage and optimize their online sales channels. This is a fully remote position, offering the opportunity to shape and scale e-commerce operations from anywhere. The ideal candidate will have a deep understanding of online retail platforms, order fulfillment, inventory management, and customer service within a digital environment.
Responsibilities:
Responsibilities:
- Oversee all day-to-day e-commerce operations, ensuring smooth and efficient processing of online orders from placement to delivery.
- Manage and optimize product listings across various e-commerce platforms, including content, pricing, and inventory accuracy.
- Develop and implement strategies to improve website user experience and conversion rates.
- Coordinate with fulfillment centers and logistics partners to ensure timely and accurate order shipping and returns.
- Monitor inventory levels across all sales channels, implementing strategies to prevent stockouts and minimize excess inventory.
- Analyze sales data, customer feedback, and market trends to identify opportunities for growth and operational improvement.
- Manage customer service inquiries and issues related to online orders, ensuring high levels of customer satisfaction.
- Implement and maintain clear communication channels between internal teams (marketing, sales, logistics) and external partners.
- Develop and track key performance indicators (KPIs) for e-commerce operations, reporting on performance and insights to management.
- Ensure compliance with e-commerce regulations, data privacy laws, and payment gateway security standards.
- Identify and integrate new e-commerce technologies and tools to enhance operational efficiency.
- Develop and manage the e-commerce operational budget, ensuring cost-effectiveness.
- Train and guide junior team members involved in e-commerce operations.
- Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
- Minimum of 5 years of experience in e-commerce operations, online retail management, or a similar role.
- Proven experience with major e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and marketplaces (e.g., Amazon Seller Central).
- Strong understanding of order fulfillment processes, inventory management systems (IMS), and warehouse management systems (WMS).
- Demonstrated ability to analyze sales data, identify trends, and make data-driven decisions.
- Excellent customer service and communication skills, with a focus on resolving issues efficiently.
- Experience with digital marketing concepts relevant to e-commerce (SEO, SEM, email marketing).
- Proficiency in using e-commerce analytics tools and reporting dashboards.
- Strong organizational and project management skills, with the ability to manage multiple priorities in a remote setting.
- Ability to work independently, demonstrate initiative, and collaborate effectively with remote teams.
- Familiarity with shipping and logistics operations.
This advertiser has chosen not to accept applicants from your region.
2
Remote E-commerce Operations Lead
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking an experienced and results-oriented Remote E-commerce Operations Lead to manage and optimize their online sales channels. This fully remote position offers the flexibility to work from anywhere, focusing on driving efficiency and growth within our e-commerce ecosystem. You will be responsible for overseeing day-to-day e-commerce operations, including order fulfillment, inventory management, customer service escalation, and website maintenance. This role requires developing and implementing operational strategies to enhance the customer journey and improve conversion rates. You will analyze operational data to identify bottlenecks and implement solutions for continuous improvement. Key responsibilities include managing relationships with third-party logistics (3PL) providers, ensuring seamless order processing, and handling complex customer inquiries or issues. You will also be instrumental in coordinating with marketing and IT teams to ensure the website is functioning optimally and promotional campaigns are executed smoothly. A Bachelor's degree in Business Administration, Operations Management, or a related field is required. A minimum of 7 years of experience in e-commerce operations management is essential. Proven experience managing remote teams and distributed operations is highly desirable. Strong analytical skills, proficiency in e-commerce platforms, order management systems (OMS), and warehouse management systems (WMS) are mandatory. Excellent communication, leadership, and project management skills are crucial for success in this role. The ability to work independently, manage multiple priorities, and adapt to a fast-paced online environment is paramount. This is an exciting opportunity to take a leadership role in a thriving e-commerce business from the comfort of your home.
This advertiser has chosen not to accept applicants from your region.
3
Remote E-commerce Operations Lead
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a meticulous and forward-thinking Remote E-commerce Operations Lead to manage and optimize our online retail operations. This role, based remotely to support our presence in Naivasha, Nakuru, KE , is crucial for ensuring a seamless customer experience from order placement to delivery. You will be responsible for overseeing inventory management, order fulfillment, shipping logistics, and customer service related to e-commerce transactions. This is a fully remote position, requiring strong organizational and communication skills.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage day-to-day e-commerce operations, including website order processing, inventory synchronization, and fulfillment.
- Develop and implement efficient order fulfillment strategies to ensure timely and accurate delivery of products.
- Oversee inventory levels across all sales channels, utilizing inventory management software to prevent stockouts and overstock situations.
- Negotiate and manage relationships with third-party logistics (3PL) providers and shipping carriers to optimize costs and delivery times.
- Monitor and analyze key e-commerce metrics such as conversion rates, average order value, shipping costs, and return rates.
- Implement strategies to reduce shipping costs and improve delivery efficiency.
- Handle and resolve customer inquiries and issues related to orders, shipping, and returns in a prompt and professional manner.
- Ensure compliance with all e-commerce regulations, tax laws, and shipping policies.
- Collaborate with marketing and merchandising teams to support product launches, promotions, and seasonal campaigns.
- Identify and implement process improvements to enhance operational efficiency and customer satisfaction.
- Maintain accurate records of all transactions, inventory movements, and customer communications.
- Regularly report on operational performance, highlighting key trends, challenges, and recommendations for improvement.
- Stay current with e-commerce best practices, industry trends, and emerging technologies.
- Manage product catalog updates, ensuring accuracy of product information, pricing, and imagery.
- Develop and maintain standard operating procedures (SOPs) for all e-commerce operational functions.
Qualifications:
- Proven experience in e-commerce operations, logistics, or a related field.
- Strong understanding of e-commerce platforms, inventory management systems, and order fulfillment processes.
- Excellent analytical and problem-solving skills with the ability to interpret data and make informed decisions.
- Proficiency in using e-commerce analytics tools and reporting.
- Exceptional organizational and time management skills, with a keen attention to detail.
- Strong communication and interpersonal skills, with the ability to manage relationships with external partners.
- Experience in negotiating with shipping carriers and 3PL providers is a plus.
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field is preferred.
- Ability to work independently and effectively in a remote environment.
This advertiser has chosen not to accept applicants from your region.
4
Remote E-commerce Operations Lead
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly organized and proactive Remote E-commerce Operations Lead to manage and optimize their online retail operations. This is a critical role responsible for ensuring a seamless and efficient customer experience from order placement to delivery. As a fully remote position, you will oversee all aspects of the e-commerce fulfillment process, including inventory management, order processing, shipping logistics, and customer service coordination. Your primary responsibilities will involve developing and implementing operational strategies to improve efficiency, reduce costs, and enhance customer satisfaction. You will analyze sales data, monitor key performance indicators (KPIs), and identify areas for improvement. The ideal candidate will have a strong understanding of e-commerce platforms, supply chain management, and fulfillment best practices. Experience with warehouse management systems (WMS) and shipping software is essential. You will collaborate with various internal teams and external partners to ensure smooth operations. This role requires exceptional problem-solving skills, meticulous attention to detail, and the ability to manage multiple tasks effectively in a remote setting. You will be instrumental in streamlining processes, troubleshooting operational issues, and driving the growth of our client's online business. We are looking for a motivated individual who can lead by example, foster a culture of continuous improvement, and contribute to the overall success of the e-commerce channel. This position offers a fantastic opportunity to shape the operational backbone of a growing retail brand, all while enjoying the flexibility of remote work. Your strategic insights and operational prowess will directly impact customer loyalty and profitability. The role involves extensive use of digital tools for communication, project management, and operational oversight, making it ideal for a self-starter accustomed to a virtual work environment. You will be responsible for optimizing stock levels, negotiating with shipping carriers, and resolving any discrepancies in orders or shipments. Your ability to anticipate challenges and implement proactive solutions will be highly valued. This exciting remote opportunity, although linked to **Eldoret, Uasin Gishu, KE**, allows you to work from any location.
Qualifications:
Qualifications:
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum of 4 years of experience in e-commerce operations, logistics, or supply chain management.
- Proven experience in managing online order fulfillment, inventory control, and shipping processes.
- Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce) and WMS.
- Strong analytical skills with the ability to interpret data and KPIs.
- Excellent problem-solving and decision-making abilities.
- Proficient in project management and communication tools for remote collaboration.
- Strong organizational and time-management skills.
- Experience in customer service management within an e-commerce context is a plus.
This advertiser has chosen not to accept applicants from your region.
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