Senior Talent Acquisition Specialist - Tech & Executive Roles

80201 Nairobi, Nairobi KES85000 Annually WhatJobs

Posted 9 days ago

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Job Description

full-time
Our client, a leading recruitment consultancy, is seeking a highly experienced Senior Talent Acquisition Specialist to spearhead the recruitment of top-tier technology and executive talent. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for managing the full recruitment lifecycle, from sourcing and engaging passive candidates to closing offers, with a strong emphasis on building robust talent pipelines for challenging-to-fill roles. The ideal candidate is a strategic thinker with exceptional networking and interviewing skills, possessing a deep understanding of the tech and executive job markets.

Responsibilities:
  • Manage full-cycle recruitment for high-priority technology and executive positions across various industries.
  • Develop and implement innovative sourcing strategies to identify and attract exceptional passive candidates.
  • Build and nurture strong relationships with candidates, providing an outstanding candidate experience.
  • Conduct in-depth competency-based interviews and assessments to evaluate candidate qualifications and cultural fit.
  • Collaborate closely with hiring managers and clients to understand their talent needs and define role requirements.
  • Utilize various recruitment tools and platforms, including LinkedIn Recruiter, ATS, and niche job boards.
  • Develop and execute employer branding initiatives to enhance the client's appeal to top talent.
  • Negotiate and present competitive offer packages to candidates.
  • Track and analyze recruitment metrics to identify areas for process improvement and efficiency.
  • Stay informed about market trends, compensation benchmarks, and competitive intelligence.
  • Mentor and guide junior members of the recruitment team.
  • Ensure compliance with all relevant employment laws and regulations.
Qualifications:
  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • 5+ years of proven experience in talent acquisition, with a significant focus on recruiting technical and executive-level roles.
  • Demonstrated success in sourcing and engaging passive candidates through various channels.
  • Expertise in using Applicant Tracking Systems (ATS) and recruitment marketing tools.
  • Strong understanding of the technology landscape and common executive leadership competencies.
  • Excellent interviewing, assessment, and negotiation skills.
  • Exceptional written and verbal communication and interpersonal skills.
  • Ability to manage multiple priorities, stakeholders, and deadlines effectively in a remote environment.
  • Proactive, results-oriented, and highly organized with a keen attention to detail.
  • Experience working within a recruitment agency or consultancy is highly preferred.
This fully remote role offers a fantastic opportunity to shape the future workforce for leading organizations, working with challenging and rewarding mandates. You will have the autonomy to leverage your expertise and build strategic talent solutions.
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Campaign Coordinator Role

Nairobi, Nairobi KES900000 - KES1200000 Y Burhani Engineers Ltd.

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Company Description
Burhani Engineers Limited Company is one of the best engineering companies in Nairobi, Kenya. We are committed to excellence and have been a cornerstone of innovation and reliability in the engineering industry for many years.

Our team of highly skilled and experienced professionals is dedicated to delivering top-notch solutions to various sectors. Our expertise spans across electrical, mechanical, and civil engineering, as well as instrumentation, allowing us to cater to a wide array of projects.

Job Description
Key Responsibilities
Sales Support:

  • Assist the sales team in generating leads and acquiring new clients.
  • Coordinate with sales representatives to generate campaigns, plan events that generate leads that will increase the customer base
  • Prepare marketing documents, content and branding materials, designs and presentations that align to the brand.
  • Maintain accurate records of campaign activities, including client interactions, conversions, ROI, and opportunities

Client Relationship Management:

  • Serve as a support in addressing client needs and providing the marketing support in addressing these needs; timely updates, communication and any PR material needed.
  • Build and maintain strong relationships with existing clients through the field sales team to ensure client satisfaction and retention.
  • Conduct regular follow-ups with clients to gather feedback and identify opportunities for upselling or cross-selling.

Sales Process Management:

  • Assist in the development and implementation of sales strategies and tactics to achieve business objectives, through campaigns, events, exhibitions, and any other marketing support.
  • Coordinate with various departments, including engineering, procurement, and project management, to ensure timely delivery of products and services.
  • Monitor the progress of sales projects and provide regular updates to the sales team and management.

Market Research and Analysis:

  • Conduct market research to identify potential clients, market trends, and competitive intelligence.
  • Analyze campaign data and performance metrics to identify areas for improvement and inform strategic decision-making.

Qualifications

Qualifications And Experience Requirements

  • Bachelor's degree in business administration, Marketing, Engineering, or related field.
  • Proven experience in sales coordination, preferably in the construction or engineering industry.
  • Strong understanding of sales principles and practices.
  • Excellent communication skills, both verbal and written.
  • Proficiency in MS Office suite and CRM software.
  • Exceptional organizational and time management abilities.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Attention to detail and accuracy in handling sales-related documents and data.
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Remote Lead Watersports Instructor & Activities Coordinator

80100 Nairobi, Nairobi KES60000 Annually WhatJobs

Posted 13 days ago

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Job Description

full-time
Our client, a premier coastal resort renowned for its exceptional leisure and sports facilities, is seeking a dynamic and experienced Remote Lead Watersports Instructor & Activities Coordinator. This role, while not requiring physical presence at a specific office, is crucial for overseeing the remote development and implementation of digital engagement strategies for watersports and recreational activities. You will be responsible for creating engaging online content, managing social media campaigns related to these activities, and developing virtual training modules for instructors and participants. The ideal candidate will possess a passion for watersports, extensive knowledge of various aquatic activities, and a proven ability to design and deliver compelling online experiences. You will collaborate with a global team of resort management and marketing professionals to enhance the resort's digital footprint and attract new guests through innovative online programming. Your responsibilities will include developing promotional materials, coordinating virtual events, and analyzing engagement metrics to optimize digital outreach. This position offers the unique opportunity to combine your love for the outdoors with your digital expertise, shaping how guests discover and engage with our world-class watersports offerings from anywhere in the world.

Key Responsibilities:
  • Develop and execute digital strategies for promoting and coordinating all watersports and recreational activities.
  • Create engaging online content, including videos, social media posts, and virtual tours of facilities and activities.
  • Manage and grow the resort's social media presence related to leisure and sports.
  • Design and develop virtual training materials and certification programs for watersports instructors.
  • Coordinate online booking systems and ensure seamless digital customer service for activity inquiries.
  • Analyze digital marketing campaign performance and engagement metrics, providing regular reports.
  • Collaborate with marketing and branding teams to ensure consistent messaging across all digital platforms.
  • Research and identify new digital trends and technologies to enhance guest engagement.
  • Plan and oversee virtual events and online challenges to promote resort activities.
  • Liaise with local partners and instructors to gather content and ensure accurate information dissemination.
Qualifications:
  • Bachelor's degree in Hospitality Management, Sports Management, Marketing, Communications, or a related field.
  • A minimum of 5 years of experience in leisure and sports management, with a significant focus on watersports instruction and activity coordination.
  • Proven experience in developing and executing digital marketing campaigns and online content creation.
  • Strong understanding of social media platforms, SEO, and digital analytics tools.
  • Excellent written and verbal communication skills, with a creative flair.
  • Certification in relevant watersports (e.g., PADI, ISA, RYA) is highly desirable.
  • Demonstrated ability to manage projects and collaborate effectively with remote teams.
  • Passion for watersports and outdoor recreation.
  • Proficiency in graphic design software and video editing tools is a plus.
  • Ability to work independently and manage time effectively.
This remote position offers a unique blend of passion and professional growth, allowing you to shape the digital experience of a renowned resort.
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Head of Environmental Services & Facilities Management

80100 Nairobi, Nairobi KES7000000 Annually WhatJobs

Posted 19 days ago

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full-time
Our client is seeking a strategic and hands-on Head of Environmental Services & Facilities Management to oversee a diverse portfolio of properties. This hybrid role requires a leader capable of managing both strategic planning and day-to-day operations, ensuring high standards of cleanliness, safety, and facility upkeep. You will be responsible for developing and implementing comprehensive environmental services programs, including waste management, pest control, and infection prevention, alongside robust facilities maintenance and management strategies. This includes overseeing building systems, grounds maintenance, security, and capital improvement projects. The ideal candidate will have extensive experience in managing large-scale facilities operations, with a strong emphasis on environmental health and safety regulations. Proven leadership skills, excellent budget management capabilities, and a deep understanding of building systems (HVAC, plumbing, electrical) are essential. You will lead and mentor a team of facility managers, supervisors, and operational staff, fostering a culture of excellence and continuous improvement. Strong vendor management skills and experience in contract negotiation are also critical. This position requires a proactive approach to identifying and addressing operational challenges, ensuring a safe, clean, and efficient environment for all occupants and visitors. The ability to balance strategic objectives with operational demands within a hybrid work structure is key. You will play a vital role in maintaining the integrity and functionality of the client's physical assets.

Key Responsibilities:
  • Develop and implement strategic plans for environmental services and facilities management across all designated properties.
  • Oversee daily operations, including cleaning, sanitation, waste management, and pest control.
  • Manage all aspects of facilities maintenance, including preventative and corrective maintenance programs for building systems (HVAC, electrical, plumbing, etc.).
  • Ensure compliance with all relevant health, safety, and environmental regulations (e.g., OSHA, NEMA).
  • Develop and manage departmental budgets, controlling costs while ensuring quality service delivery.
  • Lead, mentor, and develop a team of facility managers, supervisors, and frontline staff.
  • Oversee capital projects, renovations, and construction activities related to facilities.
  • Manage contracts with third-party vendors and service providers, ensuring performance and cost-effectiveness.
  • Implement and monitor security protocols to ensure the safety and protection of assets and personnel.
  • Develop and execute emergency preparedness and business continuity plans.
  • Conduct regular site inspections and audits to ensure standards are met and identify areas for improvement.
  • Promote a culture of sustainability and environmental responsibility.
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Market Manager

Nairobi, Nairobi KES1200000 - KES2400000 Y Kaplan

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Job Description

Role

The Market Manager role will be employed by
Remote
and based in Nairobi, Kenya. The role will include providing services to the
Student Recruitment department of Kaplan International Pathways (KIP) ANZ portfolio.

This is a
hands-on role
that combines student recruitment, relationship management, and market development. You will be responsible for supporting and developing our partner agent network, generating new business, and ensuring the retention of existing business. A key aspect of the role is the delivery of
exceptional customer service
and strong collaboration with both internal and external stakeholders.

Responsibilities

  • Support the Regional Director
    in implementing a multi-channel engagement strategy to drive student recruitment across Nairobi, Kenya.
  • Promote Kaplan International Pathways ANZ study options
    by effectively informing and training agents on courses, destinations, career pathways, and application procedures.
  • Deliver exceptional customer service
    to internal and external stakeholders, ensuring timely responses to enquiries and proactive support.
  • Build and maintain strong relationships
    with key stakeholders, including education agents, university partners, sponsorship bodies, and industry associations.
  • Provide market intelligence and competitor analysis
    , reporting regularly on KPIs and progress against objectives.
  • Collaborate with KI ANZ businesses and university partners
    to identify and develop opportunities for mutual growth.
  • Evaluate and prioritise engagement activities
    such as events, fairs, and exhibitions, ensuring strong ROI and effective use of budget.
  • Represent Kaplan International in-region
    , travelling independently (15–20 weeks per year) to attend exhibitions, seminars, and stakeholder meetings.

Requirements

  • University-level education.
  • Proven experience in international education agent relationship management
    and engagement across diverse markets.
  • Extensive knowledge of the Australia and New Zealand international higher education industry
    , including government regulations and compliance frameworks.
  • Demonstrated success in international marketing and engagement
    , with a strong grasp of using marketing resources for different audiences.
  • Experience travelling and working across South & East Africa
    , with the ability to operate independently in-region.
  • Strong communication and interpersonal skills
    , with the confidence to engage stakeholders at all levels.
  • Highly organised, results-driven, and resilient
    , with excellent problem-solving skills and the ability to manage conflicting priorities under pressure.
  • Flexibility to travel overseas extensively
    (15–20 weeks per year) and work irregular hours as required.

About us

Kaplan Australia is a division of Kaplan International (KI), one of the world's leading providers of lifelong education. Each year, KI supports over one million students worldwide in achieving their educational and career goals. While our educational offerings span a diverse range of programs, our unwavering commitment to exceptional quality and strong learning outcomes remains consistent across all our operations. Kaplan International encompasses the English Language, Higher Education, Vocational Education, and Financial Training sectors on a global scale. Its key business divisions operate across North America, Europe, the Middle East, Africa, China, Hong Kong, Northeast Asia, Southeast Asia, Singapore, Australia, and New Zealand.

Closing Date for Applications:
15th October 2025

Please note that we may close the vacancy on an earlier date if a suitable shortlist has been gathered so if you're interested in applying, please don't delay.

Background-Check Notice & Declaration

Kaplan and many of its major clients operate in highly regulated environments. This requires us to be proactive and diligent in relation to personnel background checks and to undertake thorough vetting of candidates for roles of this nature. To enable Kaplan to assess a candidate's suitability for this role, each candidate will be required to answer pre-screening questions, and, if you receive a conditional offer of employment, you will be required to undertake the relevant background checks (unless Kaplan determines otherwise). These checks may include one or more of the following: verification of identity, working rights, criminal history, qualifications, and working with children clearance. If you are shortlisted, Kaplan will advise you which checks are required for this role and explain how you will undertake the checks. Kaplan is committed to handling your personal information appropriately. Please see the Privacy Policy at for information about how Kaplan may handle your personal information in connection with this application process.

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Specialist, Facilities and Office Services

Nairobi, Nairobi KES1500000 - KES2500000 Y Athena

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Job Description

Role Overview
We are seeking an exceptional Specialist to oversee the operations of a high-end office complex with integrated staff accommodation. The ideal candidate will have a 5-star hospitality or luxury real estate background, with proven experience in front office management, client relations, and operational excellence. This role requires a polished professional who embodies discretion, sophistication, and outstanding service standards, ensuring an environment that reflects the Athena brand's commitment to excellence.

Duties & Responsibilities
Office Operations Management

  • Oversee day-to-day operations of a luxury-grade office facility, ensuring seamless service delivery and an exceptional environment for clients, executives, and guests.
  • Manage administrative and support staff to maintain high levels of professionalism and efficiency.
  • Implement and maintain high-end front office systems, concierge-style guest handling, and premium-level office presentation.
  • Coordinate office logistics, maintenance schedules, vendor relationships, and facility upkeep to 5-star standards.

Staff Accommodation Oversight

  • Manage staff housing facilities to ensure comfort, safety, and operational efficiency.
  • Supervise maintenance, housekeeping, and hospitality services within staff accommodation units.
  • Develop and implement accommodation policies that align with company welfare and premium hospitality standards.

Customer Experience & Front Office Leadership

  • Act as the face of the organization, delivering exceptional customer service and fostering strong client relationships.
  • Train, coach, and lead the front office and concierge staff in service excellence and guest management.
  • Manage visitor protocols, reception operations, and client communications with discretion and poise.

Administration & Coordination

  • Manage budgets, procurement, and operational reporting related to office and accommodation facilities.
  • Liaise with vendors, service providers, and internal departments to ensure smooth coordination.
  • Uphold compliance with health, safety, and quality standards consistent with both local and international benchmarks.

Key Stakeholders
Both internal and external stakeholders

Skills

  • Impeccable grooming and presentation.
  • Strong sense of ownership, discretion, and accountability.
  • Service-driven mindset with a passion for excellence.
  • Cross-cultural awareness and ability to work in a multinational environment.
  • Flexible and solution-oriented, with the ability to anticipate needs before they arise.

Competencies

  • Proven background in 5-star hotel environments or executive-level property management.
  • Demonstrated expertise in front office operations, client service, and team leadership.
  • Strong communication, organizational, and interpersonal skills.
  • Ability to manage high expectations with tact, efficiency, and confidentiality.
  • Proficiency in Google Workspace, MacOS, and familiarity with hospitality or property management systems.

Relevant Experience Required
Minimum 3 - 5 years of experience in luxury hospitality, premium office management, or high-end real estate operations in a supervisory role.

Educational And Certification Requirements
Bachelor's Degree in Hospitality Management, Business Administration, Real Estate, or a related field.

Direct Reports and Span of Control
This role will be responsible for the front office and concierge staff, with plans to expand the span of control in the future

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Facilities Supervisor

Nairobi, Nairobi CCI Global

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Job Description

About the Role

We are seeking a proactive and hands-on
Facilities Supervisor
to oversee the management, maintenance, and efficiency of our workplace facilities. The ideal candidate will ensure our employees, visitors, and service providers operate in a safe, functional, and comfortable environment — while upholding the company's standards and compliance requirements.

Key Responsibilities

  • Supervise and evaluate outsourced service providers, ensuring quality and compliance.
  • Implement preventive and proactive maintenance programs.
  • Identify and resolve facility-related issues promptly.
  • Manage incidents and follow through on corrective actions.
  • Support and communicate the company's Facilities policies and strategy.
  • Track and report departmental KPIs and KRIs.
  • Promote cost-effective facility management while maintaining high operational standards.
  • Foster positive working relationships across teams and departments.

Qualifications & Experience

  • Bachelor's Degree or Diploma
    in Facilities Management, Engineering, or a related field.
  • Additional certifications in facilities or maintenance management are an advantage.
  • 2–5 years' experience in facilities management, ideally with exposure to corporate and/or National Youth Service environments.
  • Strong knowledge of electricity systems, generators, solar power, wiring, and building maintenance.
  • Experience with architectural and design works is an added plus.
  • Proven leadership and team management skills.

Core Competencies

  • Strong planning and organizational abilities.
  • Excellent communication and relationship management.
  • Resilient under pressure and able to make sound decisions.
  • Demonstrated initiative and a proactive approach to problem-solving.

Closing date for applications:
25 October 2025

How to apply:
Email

with the subject line:
Facilities Supervisor

NowHiring #FacilitiesSupervisor #FacilitiesManagement #MaintenanceSupervisor #OperationsManagement #Leadership #WorkplaceSafety #JoinOurTeam #CareerGrowt #CCIKenya
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Institute of Public Finance

Nairobi, Nairobi KES1500000 - KES3000000 Y Center for Strategy and Management Ltd

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Job Description

RECRUITMENT FOR IPF CEO POSITION

Position Title:
Chief Executive Officer (CEO)

Reporting Line:
Board of Directors

Location:
Nairobi, Kenya

Employment Type:
Performance-based contract

INTRODUCTION

The
Institute of Public Finance (IPF)
, an independent, nonprofit think tank based in Nairobi, Kenya, seeks to recruit a
Chief Executive Officer (CEO)
.

With over a decade of experience, IPF stands at the forefront of revolutionizing public finance management systems through credible research, technical support, and policy influence. Guided by the principles of Transparency, Accountability, and Participation (TAP), IPF is committed to promoting efficient and effective public finance management for improved service delivery across Kenya and beyond.

JOB SUMMARY

The CEO will provide visionary leadership and direction to IPF, ensuring the organization achieves its mission of advancing research, policy influence, and advocacy in governance, accountability, and sustainable development.

Reporting to the Board of Directors, the CEO will be responsible for organizational strategy, governance, resource mobilization, external representation, and long-term institutional sustainability. The role requires a dynamic leader who combines thought leadership, policy expertise, fundraising capacity, and a strong commitment to IPF's mission.

DUTIES AND RESPONSIBILITIES

·
Strategic Leadership
: Drive IPF's strategic vision and position the organization as a leading voice in public finance policy debates nationally, regionally, and globally.

·
Governance and Board Relations
: Partner with the Board to strengthen governance, ensure accountability, and provide high-level strategic advice.

·
Finance and Resource Mobilization
: Lead fundraising and grant stewardship, secure sustainable funding streams, and ensure sound financial management.

·
External Relations and Advocacy
: Represent IPF at national and international platforms, forge strategic partnerships, and advocate for reforms in public finance, equity, and accountability.

·
Leadership and Culture
: Inspire and manage a high-performing team, foster innovation, and build a values-driven organizational culture of excellence and inclusion.

QUALIFICATIONS AND EXPERIENCE

· Bachelor's degree in Economics, Public Policy, Finance, Governance, or a related field (Master's degree preferred).

· At least 6 years of senior leadership experience with proven ability in organizational management and strategy.

· Demonstrated track record of influencing public policy, engaging government, and shaping governance reforms.

· Strong experience in resource mobilization, donor relations, and building cross-sector partnerships.

· Recognized as a thought leader with strong public representation and communication skills.

·
Proven capacity to lead diverse teams, manage performance, and nurture innovation

KNOWLEDGE AND SKILLS

· In-depth understanding of public finance management, governance reforms, and sustainable development.

· Strong research, advocacy, and analytical expertise.

· Excellent communication, negotiation, and relationship-building skills.

·
Commitment to IPF's values of transparency, accountability, equity, and participation

Expected Start Date:
1
st
January 2026

Application Procedure

If you believe your qualifications and career objectives align with this role, please submit your application including a cover letter and detailed CV (not exceeding 7 pages), indicating your current and expected salary.

Applications should clearly describe how you meet the stated requirements, with concise examples where possible.

Interested candidates should send their applications to:

Deadline for applications:
Friday, 26
th
September 2025.

Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted.

If you are not contacted by 31
st
October 2025 at 5.00 p.m. East African Time, please note you were not successful.

This advertiser has chosen not to accept applicants from your region.

Client Services Manager

Nairobi, Nairobi KES104000 - KES130878 Y The Digital Monkeys

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Job Description

Position Title:

Account Manager

Application Method:

  1. Brief Description:

The Digital Monkeys Limited is a digital marketing agency based in Nairobi, Kenya. Over the past 9 years, we have remained dedicated to driving business results using expert digital services and a repeatable methodology to power our clients' brands. Our mission and vision revolve around empowering our clients through technology and creative thinking with the ultimate goal of establishing ourselves as the most efficient and reliable digital firm in Africa. 

The Account Manager position at our Company offers an exciting opportunity for experienced professionals passionate about the intersection of marketing, technology, and client relations. This role involves managing client accounts, collaborating with cross-functional teams, and implementing marketing strategies. This is a contractual position with ongoing career development opportunities.

  1. Key Responsibilities:

The mission for this role in our Company is to enhance efficiency in service delivery and cross-functional collaboration, ensure high-quality work is delivered to clients, enhance customer relationships and retention, and grow client revenue. Responsibilities include:

  1. Communicating with clients to gather project requirements, provide updates, and address inquiries.
  2. Leading the development and execution of marketing campaigns based on the clients needs.
  3. Conducting market research and analysis to identify industry trends and opportunities.
  4. Collaborating with internal teams such as creative, digital and finance to ensure timely and successful project delivery.
  5. Monitoring campaign performance metrics and preparing comprehensive reports for clients.
  6. Developing and implementing innovative ideas and strategies to enhance client satisfaction and campaign effectiveness.
  7. Committing to continuous learning and professional development.

  8. Key Performance Indicators:

#

KPI

Weight

1

Client Satisfaction - Meeting Client KPIs

25%

2

Attentiveness & Responsiveness to Client Concerns

15%

3

Achieve a 30% increase in sales through upselling, cross-selling and RFPs

15%

4

Teamwork

15%

5

Continuous Learning and Development

10%

6

Compliance in Using Company Systems and Policies

10%

7

Upskilling & Developing the Account Management Team

10%

  1. Key Competencies:

4.1 Qualifications:

  1. 3 - 5 Years experience in marketing, advertising, or digital marketing agency, with a track record of successful client account management.
  2. Project Management
  3. Bachelor's degree or higher in Marketing, Business Administration, Communication, or a related field.
  4. Strong written and verbal communication and presentation skills.
  5. Exceptional organizational and time management abilities.
  6. Proven ability to work independently and as part of a team in a fast-paced environment.
  7. You have an expert understanding of digital marketing key figures, reporting metrics, delivery and analysis and excellent analytical skills and an affinity for data and trends.
  8. Strong understanding of the competitive digital landscape across Search, Social, Native and Display.

4.2 Skills:

  1. Client Relationship Management
  2. Project Coordination - ensure delivery of all projects to the highest quality standards, proactively meeting and managing deadlines
  3. Team Collaboration
  4. Market Research and Analysis; Data Analysis and Reporting
  5. Creative Problem-Solving and Strategic Thinking

The salary we are offering for this position ranges between KES 70, ,000 Gross

Join our team and embark on a rewarding journey to further develop your skills, expand your network, and advance your career in digital marketing as a Account Manager

This advertiser has chosen not to accept applicants from your region.

Facilities & Workplace Experience Manager

Nairobi, Nairobi KES1200000 - KES2400000 Y Ikigai Nairobi

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Job Description

Job Description

Ikigai provides extraordinary space for individuals and organizations in a sustainable, community-oriented environment, helping them feel balanced and productive. We are a beautifully curated collective of shared office spaces in Kenya. At Ikigai, we cultivate an environment where meaningful human interactions are nurtured to encourage impactful and profitable connections between ideas, individuals, and businesses. Ikigai is not just another shared office space but a place where community and the collective are at the heart of everything we do. At Ikigai, you have a beautiful and secure space to work from, social areas to connect with your peers and strangers to create fruitful relationships that help push your business forward, events and workshops in our tree-filled gardens or boardrooms, and a coffee bar to keep you productive.

About the role

Ikigai's Facilities & Workplace Experience Manager is responsible for overseeing Ikigai's location facilities-related operations with a primary focus on maintaining beautiful and efficient spaces for our members. You are the right person if you:

  • Enjoy wearing many hats.
  • A leader and the planner/organizer in your group of friends.
  • You multitask better than anyone and prioritize like a genius.
  • You are completely at home with problem-solving and coming up with solutions at a moment's notice.
  • You run a team that buzzes behind the scenes, ensuring the location facilities run like well-oiled machines.

The role reports directly to the Head of Operations. This job is a healthy mix of project management, facilities management, procurement, and people management.

Everything you do will be in the interest of creating and sustaining an authentic and thriving group of spaces and businesses. Everything

Role Goals and Objectives:

  • Emulate Ikigai's core values and strive to achieve our mission and live the Ikigai culture.
  • Oversee the smooth running of all Ikigai location facility-related operations.
  • Maintain the working conditions of infrastructure at Ikigai's coworking space locations, and ensure facilities are secure and functioning efficiently.
  • Ensure an environment that is safe and problem-free for all members and staff to work under the best conditions.
  • Plan and coordinate fit-outs and renovations, manage the maintenance of supplies and equipment to fulfill health and safety regulations, and continuously examine the different location facilities for quality control purposes.

Key Roles & Responsibilities

Facilities Management/Location Maintenance and Repairs:

  • Manage facilities and operations by using and continuously improving tools, processes, systems, and technology (e.g., Hubspot, project management platforms), including:
  • Implementing and optimizing facilities, project, and task management systems for the department.
  • Creating, updating, and implementing the Ikigai operations processes manuals.
  • Overseeing record keeping for the facilities department (contracts, service level agreements, directories, schedules, requisitions, etc.).
  • Oversee the smooth running of all facilities-related operations, including: Handling maintenance with a proactive, preventative approach.
  • Developing and executing a preventative maintenance schedule for building, equipment, and soft services.
  • Maximizing the uptime and availability of key facilities assets such as the Wi-Fi network, printers/copiers, meeting rooms, and other shared resources, and keeping location teams aware of facilities issues that may impact members.
  • Managing support services such as housekeeping, groundskeeping, security, parking, and technology, ensuring all facilities meet government regulations and environmental, health, and safety standards.

Location Fit Out/Renovation Management:

  • Oversee project management of location fit-outs, renovations, facility upgrades/refurbishments, and new site developments/expansions.
  • Create detailed budgets for projects and internal initiatives based on sound assumptions (historical information, researched costings, etc.), reviewing, value engineering, tracking, and reporting on expenditure.
  • Coordinate project teams, attend and coordinate site meetings and project coordination meetings, and follow up on project deliverables.
  • Oversee project timelines and follow up to ensure completion on schedule.
  • Oversee procurement of materials and services required for projects.

Procurement and Service Provider Management:

  • Oversee procurement of facilities and project-related products and services for Ikigai.
  • Manage procurement processes and conduct reviews and modifications to the processes where required.
  • Ensure Ikigai is receiving value for money from suppliers and continually review this.
  • Approve purchase requisitions for operations and location-related inventory and stock.
  • Oversee registry of purchased assets.
  • Manage and maintain relationships with suppliers and service providers.
  • Build and maintain relationships and negotiate with local vendors, suppliers, and subcontractors to maintain/improve and implement high-quality, relevant, and desirable amenities and facilities for members.
  • Conduct due diligence, prequalification, negotiation, and approval of suppliers and service providers, and establish and maintain contracts with approved suppliers.
  • Oversee management of service providers and subcontractors.
  • Lead regular service provider and subcontractor meetings to ensure sound and high-quality work delivery.

Team Management:

  • Oversee recruitment, onboarding, management, coaching, and performance management of the facilities team.
  • Foster effective collaboration between the facilities and location teams by developing, communicating, and enforcing a clear escalation matrix for issue resolution.
  • Ensure clarity of set goals, KPIs, and standards for the team to ensure operational excellence across all locations.
  • Build capacity within the team through coaching, skills development, professional development opportunities, and continuous feedback.
  • Build a positive team culture in the facilities department in line with Ikigai's culture code through weekly department meetings and wellness meetings with direct reports.

Finance & Strategy:

  • Lead Facilities department strategy development in the annual company strategy process, oversee department strategic projects, and periodically report on progress.
  • Manage department financials, including: Creating detailed budgets based on sound assumptions (historical information, researched costings, etc.).
  • Tracking and reporting on expenditure during the monthly business review meetings.
  • Reviewing facilities-related costs and ensuring cost-effectiveness and efficiency, minimizing costs as much as possible while maintaining Ikigai standards.
  • Providing cost projections and financial justifications for upcoming projects, maintenance cycles, and facility upgrades.
  • Ensuring adequate insurance coverage and minimizing claims related to construction and facilities.

Sustainability:

  • Lead energy-efficiency programs (lighting, HVAC, renewable integration), monitor and reduce consumption, and track/report carbon footprint and emissions.
  • Implement water conservation (low-flow fixtures, rain harvesting) and manage waste segregation, recycling, composting, and sustainable procurement.
  • Ensure all construction/renovation uses eco-friendly materials and methods; extend asset lifecycle through proactive, preventive maintenance.
  • Develop and update internal sustainability policies and procedures; track regulatory changes.
  • Engage staff and vendors in sustainability practices, set and track KPIs (energy, waste, carbon), report progress to leadership/stakeholders, and drive innovation through smart technologies and circular economy initiatives.

ROLE QUALIFICATIONS

Experience and Requirements:

  • 5+ years' experience in facilities/project/operations management or relevant position.
  • Well-versed in building, construction, and facilities management best practices, including the ability to interpret floor plans.
  • Comfortable with HVAC, electrical, plumbing, and other building systems (working knowledge is a plus).
  • Demonstrated project management skills and ability to plan and manage resources; P&L experience is a plus.
  • Professional certifications in Health & Safety, Project Management, or Facilities Management are an added advantage.
  • Experience in procurement processes and management.
  • Proficiency with data analysis, forecasting, and budgeting.
  • Experience in customer relationship management and dedication to providing great service.
  • Experience managing and leading a team, including coaching and capacity building.

We are looking for:

  • Passion for and understanding of Ikigai's mission and values, and passion for entrepreneurial communities.
  • Must have strong verbal and written communication skills.
  • Exceptional organizational and problem-solving skills.
  • Highly detail-oriented and solution-driven.
  • Strong interpersonal relationship and leadership skills.
  • Entrepreneurial mindset; you are a quick learner and self-starter who works well in a fast-paced, start-up/ growth stage environment.
  • You are adaptable and innovative; you own your mistakes and move on.
  • Strong proficiency with Microsoft Office applications (Excel, PowerPoint, Word) and project management software.
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, empathy, and professionalism.
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