4,297 Lead Field Service Technician Industrial Machinery jobs in Kenya
Remote Lead Field Service Engineer (Specialized Equipment)
Posted 5 days ago
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Job Description
Our client, a leader in advanced industrial automation, is actively recruiting a Lead Field Service Engineer to manage and support installation and maintenance operations from a fully remote capacity. This role is pivotal in ensuring our clients’ complex machinery operates at peak performance. You will be responsible for remote diagnostics, troubleshooting, and providing technical guidance to on-site technicians for installation, repair, and preventive maintenance of specialized equipment. The ideal candidate will possess a comprehensive understanding of mechanical, electrical, and software systems integral to our product lines. This position requires exceptional problem-solving abilities and the capacity to guide field teams effectively through virtual communication channels. You will play a key role in developing and refining maintenance protocols, documenting technical solutions, and contributing to product improvement feedback. This is a significant opportunity to apply your expertise in installation and maintenance, contributing to operational excellence for businesses located around Ruiru, Kiambu, KE , all while enjoying the flexibility of a remote-first career. A Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field, combined with extensive hands-on experience, is essential. Certifications in relevant equipment or control systems are highly desirable. Demonstrated success in a remote support role, excellent communication skills, and the ability to manage multiple priorities are critical. Join our innovative team and be at the forefront of remote technical support.
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Lead Field Service Engineer - Industrial Machinery
Posted 16 days ago
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Job Description
Our client, a prominent manufacturer of advanced industrial machinery, is seeking a highly experienced and technically proficient Lead Field Service Engineer. This critical role is based on-site in **Malindi, Kilifi, KE**, and involves extensive travel to customer locations throughout the region. You will be the primary technical point of contact for our clients, responsible for the installation, commissioning, troubleshooting, maintenance, and repair of complex machinery. This includes diagnosing intricate mechanical, electrical, and software issues, performing preventative maintenance, and ensuring optimal system performance. The ideal candidate will possess a strong hands-on aptitude, a deep understanding of industrial automation and control systems, and excellent diagnostic skills. You will also be responsible for training customer personnel on equipment operation and maintenance, providing detailed technical reports, and escalating critical issues to engineering and product support teams. This role requires a proactive approach to problem-solving, the ability to work independently under pressure, and a commitment to delivering exceptional customer service. Experience with hydraulics, pneumatics, PLCs, and variable frequency drives is essential. A strong understanding of safety protocols and compliance in industrial environments is paramount. You will be expected to manage your time effectively, prioritize tasks, and maintain a high level of technical competence through continuous learning. This is an excellent opportunity to join a dynamic team and contribute significantly to the operational success of our clients by ensuring the reliability and efficiency of their critical equipment.
Job Location: This position requires your presence in **Malindi, Kilifi, KE**, with regular travel to client sites.
Qualifications:
Job Location: This position requires your presence in **Malindi, Kilifi, KE**, with regular travel to client sites.
Qualifications:
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, specifically with industrial machinery.
- Proven expertise in diagnosing and repairing complex mechanical and electrical systems.
- Proficiency with PLCs, HMI, and industrial networking protocols.
- Strong understanding of hydraulics, pneumatics, and control systems.
- Excellent troubleshooting and problem-solving skills.
- Ability to interpret technical drawings, schematics, and manuals.
- Strong customer service and communication skills.
- Willingness to travel extensively and work flexible hours.
- Valid driver's license and ability to obtain necessary work permits for client sites.
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Lead Field Service Engineer - Industrial Equipment
Posted 15 days ago
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Job Description
Our client is seeking a highly skilled and motivated Lead Field Service Engineer to join their entirely remote technical support team. This role is pivotal in providing expert-level technical assistance and maintenance for complex industrial equipment across various client sites. While the role is fully remote, it requires the flexibility for occasional travel to client locations as needed for on-site diagnostics and repairs. You will be responsible for troubleshooting, diagnosing, and resolving intricate mechanical, electrical, and software issues, ensuring minimal downtime and maximum operational efficiency for our clients. Your deep technical expertise and problem-solving acumen will be crucial to maintaining our client's reputation for excellence.
Key Responsibilities:
Key Responsibilities:
- Provide remote, expert-level technical support and troubleshooting for industrial machinery and equipment.
- Develop and implement proactive maintenance strategies to prevent equipment failures.
- Diagnose and resolve complex mechanical, electrical, and software-related issues through remote diagnostics and on-site intervention when necessary.
- Create and maintain detailed technical documentation, including service manuals, troubleshooting guides, and repair procedures.
- Conduct training sessions for client personnel on equipment operation, maintenance, and safety procedures.
- Collaborate with engineering and product development teams to provide feedback on product design and performance.
- Manage spare parts inventory and ensure timely procurement of necessary components.
- Oversee installation and commissioning of new equipment remotely where applicable.
- Develop and implement continuous improvement initiatives for service processes and technical solutions.
- Lead and mentor junior field service engineers, sharing knowledge and best practices.
- Ensure adherence to all safety regulations and company policies during site visits and remote operations.
- Respond to urgent service requests and manage emergency repairs effectively.
- Analyze equipment performance data to identify trends and opportunities for optimization.
- Maintain strong customer relationships, ensuring high levels of satisfaction.
- Uphold the highest standards of professionalism and technical competence.
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2
Remote Lead Field Service Engineer - Industrial Machinery
Posted 19 days ago
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Job Description
Our client is seeking a highly skilled and motivated Lead Field Service Engineer to join their globally distributed team. This is a unique, fully remote opportunity for an expert in industrial machinery maintenance and installation. You will be responsible for providing advanced technical support, troubleshooting complex issues, and guiding junior technicians across various client sites, all managed from a remote setting. The ideal candidate has extensive experience with a wide range of industrial equipment, a strong aptitude for diagnostics, and exceptional communication skills to effectively guide on-site personnel. Your role will be crucial in ensuring maximum uptime and operational efficiency for our clients' critical machinery.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for complex mechanical, electrical, and control system issues on industrial machinery.
- Develop and deliver remote training programs for client personnel and junior field service engineers.
- Create detailed diagnostic guides, troubleshooting manuals, and best practice documentation.
- Analyze service reports and field data to identify recurring issues and propose proactive solutions.
- Oversee the remote installation and commissioning process for new equipment, ensuring adherence to specifications.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage critical client escalations, ensuring swift and effective resolution of service disruptions.
- Plan and coordinate remote support activities, ensuring efficient allocation of resources.
- Maintain a high level of customer satisfaction through timely and accurate technical assistance.
- Stay current with the latest technological advancements and industry best practices in industrial machinery and service support.
Required Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 7 years of hands-on experience in field service engineering, with a focus on industrial machinery (e.g., manufacturing equipment, heavy machinery, automation systems).
- Proven expertise in diagnosing and resolving complex mechanical, electrical, and electronic faults.
- Strong understanding of control systems, PLC programming, and industrial networking.
- Excellent remote communication, presentation, and interpersonal skills.
- Ability to clearly explain technical procedures and guide others remotely.
- Experience in developing technical documentation and training materials.
- Demonstrated ability to work independently and manage multiple priorities in a remote work environment.
- Willingness to travel occasionally for critical on-site interventions or training sessions (less than 10% of the time).
- Proficiency in using remote diagnostic tools and collaborative platforms.
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3
Lead Field Service Technician - Industrial Machinery
Posted 19 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician specializing in the installation, maintenance, and repair of industrial machinery. This is a critical, fully remote role that requires extensive travel to client sites to provide exceptional technical support. You will be responsible for diagnosing and resolving complex mechanical, electrical, and hydraulic issues, ensuring optimal performance and uptime of our clients' critical equipment. The ideal candidate will possess a deep understanding of various industrial systems, strong diagnostic capabilities, and a proven track record of delivering high-quality service in challenging environments. As a lead technician, you will also mentor junior team members and contribute to technical documentation and training.
Responsibilities:
Responsibilities:
- Perform installation, commissioning, and preventative maintenance on a wide range of industrial machinery and equipment.
- Diagnose and troubleshoot complex mechanical, electrical, and hydraulic system failures.
- Execute timely and effective repairs, ensuring minimal disruption to client operations.
- Conduct detailed inspections and performance testing of machinery post-maintenance or repair.
- Provide on-site technical support and training to client personnel.
- Maintain accurate and comprehensive service reports, documenting all work performed, parts used, and time spent.
- Adhere to all safety protocols and company guidelines during on-site operations.
- Manage inventory of spare parts and tools for service calls.
- Travel extensively to client locations as required to address service needs.
- Collaborate with engineering and sales teams to provide feedback on product performance and client requirements.
- Mentor and guide junior field service technicians, sharing expertise and best practices.
- Develop and update technical documentation and service manuals.
This advertiser has chosen not to accept applicants from your region.
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Remote Lead Field Service Technician - Specialized Equipment
Posted 19 days ago
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Job Description
Our client is looking for a highly skilled and motivated Lead Field Service Technician to join our remote technical support team. This role is crucial for ensuring the optimal performance and maintenance of specialized equipment across various client sites, all managed remotely. You will be responsible for diagnosing, troubleshooting, and repairing complex technical issues, often requiring remote guided assistance and escalation management. This position demands a deep understanding of electro-mechanical systems, advanced diagnostic tools, and the ability to guide on-site personnel through intricate repair procedures. As a Lead Technician, you will also mentor junior team members, develop comprehensive technical documentation, and contribute to the continuous improvement of our service protocols. The ideal candidate possesses excellent communication skills, capable of clearly articulating technical information to both technical and non-technical audiences. You will be expected to manage your workload efficiently, prioritize critical service requests, and maintain meticulous records of all service activities. This role requires a proactive approach to identifying potential equipment failures and recommending preventative maintenance strategies. The ability to work independently, make sound decisions under pressure, and adapt to new technologies is vital. You will play a key role in enhancing customer satisfaction by ensuring rapid and effective resolution of technical challenges. The fully remote nature of this position allows for unparalleled flexibility, enabling you to manage service operations from a location of your choice while supporting a broad geographical area. Your expertise will directly impact the reliability and uptime of our clients' essential equipment, making this a highly impactful position within our organization. Proficiency in using remote diagnostic platforms and collaboration tools is a must.
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Lead Field Service Technician - Industrial Equipment
Posted 19 days ago
Job Viewed
Job Description
Our client, a premier provider of advanced industrial machinery, is seeking a Lead Field Service Technician for a fully remote position, focusing on remote diagnostics and support. This role is critical for ensuring the optimal performance and minimal downtime of our client's equipment for customers worldwide. The Lead Field Service Technician will provide advanced technical support, troubleshoot complex issues remotely, and guide on-site personnel or local technicians through repair and maintenance procedures. Responsibilities include diagnosing equipment malfunctions using sophisticated diagnostic tools and software, creating detailed technical reports, and managing the escalation of critical issues. You will develop and deliver remote training materials to clients and internal support teams, and contribute to the knowledge base with solutions to common problems. The ideal candidate will possess a Technical Diploma or Bachelor's degree in Mechanical, Electrical, or Electronic Engineering, with a minimum of 7 years of hands-on experience in servicing complex industrial equipment. A strong understanding of electro-mechanical systems, PLC controls, and industrial automation is essential. Proven expertise in remote troubleshooting and diagnostics, coupled with excellent communication and problem-solving skills, is mandatory. As this is a remote-first role, you must be highly organized, self-motivated, and capable of working independently while maintaining strong collaboration with the engineering and customer support teams. Experience with specific industrial equipment relevant to our client's product lines is a significant advantage. This role offers the opportunity to leverage your technical expertise to support a global customer base and play a vital part in maintaining the operational integrity of critical machinery.
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Remote Lead Field Service Technician - Industrial Machinery
Posted 19 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician specializing in Industrial Machinery to join their team in a fully remote capacity. This senior role involves leading a team of technicians and providing advanced technical support for the installation, maintenance, and repair of complex industrial equipment. You will be responsible for troubleshooting intricate mechanical, electrical, and hydraulic issues, diagnosing problems, and implementing effective solutions to minimize downtime for clients. Key duties include conducting preventative maintenance, performing major repairs and overhauls, ensuring adherence to safety standards, and maintaining detailed service records. The Lead Technician will also be responsible for training and mentoring junior technicians, managing service schedules, and liaising with clients to ensure satisfaction. A strong understanding of industrial machinery, including PLCs, automation systems, and various power transmission components, is essential. The ideal candidate will possess exceptional diagnostic skills, a proactive approach to problem-solving, and a strong commitment to customer service. Proficiency in reading technical diagrams and schematics is mandatory. Excellent communication and leadership abilities are required to effectively manage a remote team and interact with clients. You must be a self-motivated individual with excellent time management skills and the ability to work independently. This role requires frequent travel to client sites (expenses covered) for complex assignments and team oversight, although the primary work setup is remote. A technical degree or equivalent certification in a relevant field, along with a minimum of 7 years of experience in field service or maintenance of industrial machinery, is required. This is a fantastic opportunity to lead a remote service team and contribute significantly to client operational success within a leading industrial equipment provider.
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7
Remote Senior Field Operations & Maintenance Lead
Posted 4 days ago
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Job Description
Our client, a dynamic company providing essential services, is seeking an experienced and proactive Remote Senior Field Operations & Maintenance Lead to manage and optimize their field service operations. This is a fully remote position requiring strong leadership, organizational, and problem-solving skills. You will be responsible for overseeing a team of field technicians, ensuring efficient scheduling, effective task management, and adherence to high standards of service delivery. Your role will involve remote supervision, performance monitoring, resource allocation, and the implementation of best practices in maintenance and operations. The ideal candidate will have a solid background in operations management, field service, or a related area, with a proven ability to lead and motivate remote teams. You will utilize advanced dispatch and monitoring software to ensure timely and high-quality service delivery.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a remote team of field operations and maintenance technicians.
- Develop and implement efficient scheduling and dispatch strategies for field service operations.
- Monitor technician performance and productivity, providing feedback and coaching for continuous improvement.
- Ensure adherence to safety protocols and company standards in all field operations.
- Manage inventory of parts and equipment for field technicians, optimizing stock levels and minimizing costs.
- Troubleshoot and resolve operational issues and challenges faced by field teams.
- Collaborate with other departments to coordinate service delivery and project implementation.
- Develop and maintain operational procedures and best practices for maintenance and field services.
- Analyze performance data to identify trends, inefficiencies, and opportunities for enhancement.
- Contribute to the development of training programs for field technicians.
- Act as a key point of contact for complex operational issues requiring senior-level intervention.
- Ensure customer satisfaction through timely and effective service delivery.
- Minimum of 5 years of experience in field operations, maintenance management, or a related supervisory role.
- Proven experience in managing and leading remote field teams.
- Strong understanding of operations management principles and field service best practices.
- Proficiency in using dispatch software, CRM systems, and other relevant operational tools.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and manage multiple priorities in a remote environment.
- Experience in managing budgets and optimizing resource allocation.
- Knowledge of safety regulations and compliance standards relevant to field operations.
- Bachelor's degree in Operations Management, Business Administration, or a related field is preferred.
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8
Senior Field Operations & Maintenance Supervisor (Remote Oversight)
Posted 19 days ago
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Job Description
Our client is seeking a seasoned Senior Field Operations & Maintenance Supervisor to oversee and manage their installation and maintenance teams through a fully remote model. This pivotal role requires an individual with strong leadership abilities, a deep understanding of field service operations, and the capacity to drive efficiency and quality remotely. You will be responsible for coordinating field technicians, scheduling installations and maintenance activities, ensuring adherence to safety protocols, and managing resources effectively. The successful candidate will leverage technology to monitor team performance, resolve on-site challenges, and ensure customer satisfaction, all while working from their home office.
Key Responsibilities:
Key Responsibilities:
- Supervise and coordinate the activities of remote installation and maintenance teams across various sites.
- Develop and optimize field service schedules, ensuring efficient deployment of technicians and resources.
- Monitor team performance, productivity, and quality of work using remote management tools and reporting systems.
- Ensure strict adherence to all health, safety, and environmental regulations and company policies.
- Provide technical guidance and support to field technicians to resolve complex installation and maintenance issues.
- Manage inventory of parts and equipment, ensuring timely replenishment and proper allocation.
- Oversee the maintenance and repair of client equipment and infrastructure, ensuring minimal downtime.
- Conduct remote performance reviews and provide coaching to field team members.
- Collaborate with the sales and customer service departments to ensure seamless project delivery and customer satisfaction.
- Analyze service reports and data to identify trends, areas for improvement, and cost-saving opportunities.
- Implement best practices in field operations and maintenance to enhance efficiency and effectiveness.
- Proven experience (5+ years) in a supervisory or management role within installation, maintenance, or field service operations.
- Strong technical background in (mention relevant industry, e.g., electrical systems, mechanical equipment, IT infrastructure).
- Demonstrated ability to lead and manage a remote field team effectively.
- Excellent organizational, planning, and scheduling skills.
- Proficiency in using field service management software, CRM systems, and communication platforms.
- Strong understanding of health and safety regulations applicable to field operations.
- Exceptional problem-solving and decision-making abilities.
- Effective communication and interpersonal skills, adapted for remote interaction.
- Ability to work independently, manage multiple priorities, and meet deadlines in a remote setting.
- A proactive approach to problem-solving and continuous improvement.
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