5,241 Lead Field Service Engineer Remote Support jobs in Kenya
Lead Field Service Technician (Remote Technical Support)
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to provide advanced remote technical support and guidance for installation and maintenance operations. This role is crucial for ensuring the efficient and effective resolution of complex technical issues, troubleshooting installation challenges, and guiding on-site technicians through intricate maintenance procedures. The ideal candidate will possess deep technical expertise in a relevant field, strong problem-solving skills, and exceptional communication abilities, particularly in conveying technical information clearly and concisely in a remote setting. You will serve as the primary point of escalation for challenging technical problems, leveraging remote diagnostic tools and virtual collaboration.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for installation, maintenance, and repair of complex equipment and systems.
- Guide and mentor junior field service technicians remotely, assisting them in diagnosing and resolving difficult technical issues.
- Develop and update technical documentation, including installation manuals, troubleshooting guides, and best practice advisories.
- Analyze service reports and customer feedback to identify recurring issues and areas for product or process improvement.
- Utilize remote diagnostic tools, software, and communication platforms to effectively assess and resolve technical problems.
- Conduct remote training sessions for field technicians and customers on equipment operation, maintenance, and troubleshooting.
- Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
- Ensure all remote support activities are logged accurately and efficiently in the service management system.
- Maintain up-to-date knowledge of product lines, industry best practices, and emerging technologies.
- Escalate critical issues to appropriate internal stakeholders when necessary.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- A minimum of 7-9 years of progressive experience in field service, technical support, or maintenance roles, with a significant focus on complex systems.
- Proven ability to troubleshoot and resolve advanced technical problems remotely.
- In-depth knowledge of installation and maintenance procedures for electromechanical systems, industrial equipment, or similar technologies.
- Excellent diagnostic skills and proficiency with testing equipment and remote diagnostic tools.
- Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to various audiences in a remote environment.
- Strong interpersonal and leadership skills, with the ability to mentor and guide remote teams.
- Proficiency with CRM and remote support software.
- Ability to work independently, manage time effectively, and handle high-pressure situations in a remote setting.
- A proactive and customer-centric approach to problem-solving.
- Familiarity with the types of installations and maintenance required in the region of Nyeri, Nyeri, KE would be an advantage.
This advertiser has chosen not to accept applicants from your region.
0
Lead Field Service Engineer (Remote Support)
Posted 22 days ago
Job Viewed
Job Description
Our client, a prominent manufacturer of advanced industrial equipment, is seeking a Lead Field Service Engineer to provide expert remote technical support and guidance. This position is entirely remote, allowing you to leverage your expertise from anywhere. The ideal candidate will have extensive hands-on experience in troubleshooting, diagnosing, and repairing complex machinery and systems, with a strong aptitude for remote problem-solving. You will serve as a primary point of contact for field technicians and customers facing technical challenges, offering clear, concise, and effective remote assistance. Responsibilities include developing and delivering remote training programs, creating technical documentation and troubleshooting guides, and identifying systemic issues to improve product reliability and serviceability. You will collaborate with engineering and product development teams to provide feedback on product design and performance based on field observations. A deep understanding of mechanical, electrical, and hydraulic systems is required, along with excellent diagnostic skills and a methodical approach to problem-solving. Strong communication, interpersonal, and presentation skills are essential for effectively guiding others remotely. Experience with remote diagnostic tools, video conferencing platforms, and AR/VR technologies for technical support is highly desirable. If you are a seasoned technical expert passionate about enabling others to solve complex problems and excel in a remote, client-facing role, we invite you to apply. This position is connected to our service network in **Embu, Embu, KE**, but is performed remotely.
This advertiser has chosen not to accept applicants from your region.
1
Lead Field Service Technician (Remote)
Posted 22 days ago
Job Viewed
Job Description
Our client is looking for a highly experienced and motivated Lead Field Service Technician to join our growing, fully remote operations team. This position is ideal for a seasoned professional who excels at remote diagnostics, troubleshooting, and providing expert guidance to on-site technicians. You will be the primary point of contact for complex technical issues, leveraging your deep knowledge of installation, maintenance, and repair across a wide range of industrial equipment. This role demands exceptional problem-solving abilities, excellent communication skills, and the capacity to guide and mentor junior technicians virtually. You will be responsible for developing remote support strategies, creating comprehensive documentation, and ensuring the highest standards of service delivery. The ability to analyze technical data, identify root causes of problems, and implement effective solutions from a distance is paramount. You will work closely with our product development and customer support teams to provide feedback and drive continuous improvement. This is a remote-first opportunity, requiring a dedicated home office, reliable internet connection, and the ability to work autonomously. You will be expected to manage your schedule effectively and collaborate with team members across different time zones. While the role is remote, it requires a hands-on understanding of mechanical, electrical, and electronic systems typical in installation and maintenance scenarios. Your expertise will be crucial in minimizing downtime and maximizing the operational efficiency of our client's installations. We seek a proactive individual who can anticipate potential issues and offer preemptive solutions. If you have a passion for technical excellence and thrive in a remote work environment, this is the role for you. Successful candidates will demonstrate a strong commitment to customer satisfaction and a proven track record of resolving challenging technical problems remotely.
Responsibilities:
Responsibilities:
- Provide advanced remote technical support for installation, maintenance, and repair issues.
- Diagnose and troubleshoot complex mechanical, electrical, and electronic systems.
- Develop and refine remote troubleshooting protocols and best practices.
- Guide and mentor on-site field service technicians through complex procedures.
- Create and update technical documentation, manuals, and knowledge base articles.
- Analyze service data to identify trends and areas for improvement.
- Collaborate with engineering and product teams on issue resolution and product enhancements.
- Manage service requests and ensure timely resolution of technical problems.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Technical degree or equivalent experience in a relevant field.
- Minimum of 7 years of experience in field service, installation, and maintenance.
- Proven expertise in troubleshooting complex electro-mechanical systems.
- Excellent remote diagnostic and problem-solving skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Proficiency with diagnostic tools and remote access software.
- Ability to work independently and manage time effectively in a remote setting.
- Experience leading or mentoring technical teams is highly desirable.
- Familiarity with industrial automation and control systems.
This advertiser has chosen not to accept applicants from your region.
2
Lead Field Service Technician - Remote Support
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to provide remote technical support and oversight for their installation and maintenance operations. While the role involves remote work, it requires significant technical expertise and the ability to guide on-site teams through complex troubleshooting and repair processes. The ideal candidate will have a strong background in electromechanical systems, diagnostics, and preventative maintenance. You will be responsible for analyzing technical issues reported from the field, providing clear instructions and solutions to on-site technicians, and contributing to the continuous improvement of service procedures. This is a crucial role in ensuring the reliability and efficiency of our client's equipment and services.
Responsibilities:
Responsibilities:
- Provide expert remote technical support and guidance to field service technicians troubleshooting equipment failures and performance issues.
- Analyze diagnostic data, error logs, and service reports to identify root causes of technical problems.
- Develop clear, step-by-step repair and maintenance instructions for complex electromechanical systems.
- Create and update technical documentation, manuals, and troubleshooting guides.
- Train and mentor junior field service technicians on best practices for installation, maintenance, and repair.
- Collaborate with engineering and product teams to relay field feedback and contribute to product improvements.
- Manage and prioritize incoming support requests, ensuring timely resolution of critical issues.
- Oversee the implementation of preventative maintenance programs remotely, advising on schedules and procedures.
- Participate in the remote assessment of installation processes to ensure adherence to standards.
- Maintain accurate records of all service activities, resolutions, and customer interactions.
- Stay current with industry advancements in installation, maintenance, and diagnostic technologies.
- Conduct remote quality assurance checks on service performed by field teams.
- Assist in the development and delivery of remote training sessions for service personnel.
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 6 years of experience in field service, technical support, or installation and maintenance roles, with a focus on complex systems.
- Proven expertise in diagnosing and repairing electromechanical equipment.
- Strong understanding of technical schematics, blueprints, and diagnostic tools.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to convey technical information clearly and concisely.
- Experience in providing remote technical support and guiding field personnel is essential.
- Ability to work independently and manage time effectively in a remote environment.
- Proficiency in using remote diagnostic tools and communication platforms.
- Knowledge of safety protocols and compliance standards in the installation and maintenance industry.
This advertiser has chosen not to accept applicants from your region.
3
Lead Field Service Engineer - Remote Support & Diagnostics
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Engineer to enhance their remote support and diagnostic capabilities. This is a fully remote position, focused on providing expert technical assistance and troubleshooting for complex equipment and systems. You will be responsible for remotely diagnosing equipment malfunctions, guiding on-site technicians or end-users through repair procedures, and ensuring minimal downtime for clients. This role involves utilizing advanced diagnostic tools, remote access software, and video conferencing to effectively support a wide range of technical issues. You will also be instrumental in developing and updating technical documentation, training materials, and best practice guides for both internal teams and customers. Collaboration with engineering, product development, and customer support teams will be crucial, requiring strong virtual communication and coordination skills. The Lead Field Service Engineer will also play a key role in identifying recurring technical problems and providing feedback to product development to drive improvements and prevent future issues. This includes analyzing service reports and customer feedback to identify trends and areas for enhanced training or product modification. The ideal candidate will possess a Bachelor's degree in Engineering (Mechanical, Electrical, or relevant field) or equivalent practical experience, with a minimum of 10 years of experience in field service, technical support, or a similar role, with a focus on complex machinery or systems. Proven experience in remote troubleshooting and diagnostics is essential. Strong analytical, problem-solving, and diagnostic skills are required, along with excellent communication and interpersonal abilities. The ability to effectively guide and train others remotely is paramount. Familiarity with various diagnostic software and hardware is a significant advantage. This is an exceptional opportunity for a seasoned service engineer to leverage their expertise to ensure customer satisfaction and operational efficiency through advanced remote support, all while enjoying the flexibility of a remote work environment. You will be at the forefront of innovative customer service delivery in the installation and maintenance sector.
This advertiser has chosen not to accept applicants from your region.
4
Lead Field Service Technician (Remote Oversight)
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and technically adept Lead Field Service Technician to provide remote oversight and technical guidance. In this fully remote role, you will leverage your extensive knowledge of industrial equipment installation, maintenance, and repair to support a team of field technicians. Your primary responsibility will be to diagnose complex issues remotely, provide expert troubleshooting advice, and ensure the highest standards of service delivery across various client sites.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert remote technical support and troubleshooting for complex equipment issues encountered by field service teams.
- Analyze diagnostic data, schematics, and service manuals to identify root causes of equipment malfunctions.
- Develop and document detailed repair procedures and best practices for common and complex issues.
- Guide field technicians through intricate repair processes via phone, video conferencing, and remote diagnostic tools.
- Review service reports from field technicians to ensure accuracy, completeness, and adherence to standards.
- Identify recurring problems and recommend design or operational improvements to prevent future failures.
- Develop and deliver remote training modules for field service technicians on new equipment and troubleshooting techniques.
- Maintain an up-to-date knowledge base of all serviced equipment, including specifications, common faults, and repair solutions.
- Collaborate with engineering and product support teams to resolve escalated technical issues.
- Contribute to the continuous improvement of remote support processes and tools.
Qualifications:
- Associate's degree or equivalent experience in Electronics, Mechanical Engineering Technology, or a related technical field.
- Minimum of 10 years of hands-on experience in installing, maintaining, and repairing complex industrial machinery or technical equipment.
- Proven expertise in diagnosing and resolving a wide range of mechanical, electrical, and electronic issues.
- Excellent understanding of diagnostic tools, schematics, and technical documentation.
- Exceptional problem-solving, analytical, and critical-thinking skills.
- Outstanding communication and interpersonal skills, with the ability to clearly explain technical concepts to technicians with varying levels of experience.
- Proficiency with remote collaboration tools (e.g., Zoom, Teams, diagnostic software).
- Ability to work independently and manage time effectively in a remote setting.
- Experience in leading or mentoring technical teams is highly desirable.
- Strong customer service orientation and a commitment to quality.
This advertiser has chosen not to accept applicants from your region.
5
Lead Field Service Technician - Remote Monitoring Systems
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Lead Field Service Technician to manage and troubleshoot remote monitoring systems. This is a crucial, fully remote, contract-based position for an expert in diagnostics, repair, and preventative maintenance of complex electronic and mechanical systems. You will be responsible for leading a team of remote technicians, overseeing service operations, and ensuring the optimal performance and reliability of installed systems. Your role will involve developing and implementing standardized maintenance procedures, troubleshooting complex technical issues remotely, and coordinating on-site support when necessary. Key responsibilities include conducting remote diagnostics, analyzing system performance data, and guiding technicians through repair processes. The ideal candidate will possess a deep understanding of industrial electronics, control systems, networking, and data acquisition. Exceptional problem-solving skills, strong leadership capabilities, and excellent communication abilities are essential. You will be instrumental in training and mentoring field technicians, ensuring they adhere to best practices and safety protocols. As a remote-first role, strong self-discipline, exceptional organizational skills, and proficiency in utilizing remote support platforms and diagnostic tools are paramount. You will play a critical role in minimizing downtime, maximizing system efficiency, and ensuring customer satisfaction for our client's cutting-edge monitoring solutions. Experience with IoT devices and cloud-based monitoring platforms is highly desirable. This position offers the flexibility to work from your preferred location while leading essential field service operations.
Responsibilities:
Responsibilities:
- Lead and manage a team of remote field service technicians.
- Oversee the installation, maintenance, and repair of remote monitoring systems.
- Conduct remote diagnostics and troubleshooting of complex technical issues.
- Develop and implement preventative maintenance programs.
- Analyze system performance data to identify trends and potential failures.
- Provide technical guidance and training to field technicians.
- Coordinate on-site service calls and support efforts.
- Ensure adherence to safety protocols and company standards.
- Manage service documentation and reporting.
- Liaise with engineering and customer support teams.
- Optimize service processes for efficiency and effectiveness.
- Associate's or Bachelor's degree in Electronics Engineering Technology, Industrial Technology, or a related field.
- Minimum of 5 years of experience in field service, technical support, or a related role.
- Proven expertise in troubleshooting and repairing complex electronic, mechanical, and network systems.
- Strong understanding of industrial control systems, data acquisition, and networking protocols.
- Excellent leadership, problem-solving, and diagnostic skills.
- Proficiency with remote diagnostic tools and support platforms.
- Exceptional communication, interpersonal, and training abilities.
- Ability to work independently and manage projects in a remote setting.
- Experience with IoT devices and cloud-based monitoring is a plus.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Lead field service engineer remote support Jobs in Kenya !
6
Remote Lead Field Service Engineer (Remote Support)
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Remote Lead Field Service Engineer to provide remote technical support and guidance for complex industrial equipment. This fully remote, permanent position is crucial for ensuring our clients' machinery operates at peak performance without the need for on-site presence for every issue. The ideal candidate will possess a strong background in mechanical, electrical, or electronic engineering, with extensive experience troubleshooting and diagnosing issues across a variety of industrial systems. You will serve as a primary point of contact for remote technical assistance, guiding on-site technicians and clients through complex repair and maintenance procedures. Key responsibilities include analyzing diagnostic data, developing step-by-step troubleshooting guides, conducting remote training sessions, and maintaining detailed technical documentation. The Lead Field Service Engineer will also be instrumental in identifying recurring issues, providing feedback to the engineering and product development teams for design improvements, and ensuring customer satisfaction. This role demands exceptional problem-solving skills, clear and concise communication abilities, and the capacity to effectively manage technical support requests from a distance. A proactive approach to anticipating potential problems and implementing preventive measures is highly valued. This is an excellent opportunity for an experienced engineer to leverage their expertise in a remote capacity, contributing to the efficiency and uptime of critical industrial operations. While this role is remote, it is designed to support installations and maintenance activities primarily in the region of Kitale, Trans-Nzoia, KE .
Responsibilities:
Responsibilities:
- Provide expert remote technical support for industrial equipment troubleshooting and repair.
- Analyze diagnostic data and equipment performance logs to identify root causes of issues.
- Develop clear, step-by-step remote guidance and standard operating procedures for maintenance and repairs.
- Conduct remote training sessions for on-site technicians and clients.
- Manage incoming support requests and prioritize urgent issues.
- Document all technical support activities, resolutions, and recommendations.
- Liaise with engineering and product development teams to report equipment performance issues and suggest improvements.
- Ensure high levels of customer satisfaction through effective remote problem resolution.
- Maintain up-to-date knowledge of product lines and technical specifications.
- Assist in the development of remote diagnostic tools and knowledge bases.
- Contribute to the continuous improvement of remote service delivery processes.
- Be a primary escalation point for complex technical challenges.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronic Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or a related role, with significant experience in industrial equipment.
- Proven experience providing remote technical assistance and troubleshooting.
- Strong understanding of mechanical, electrical, and electronic systems.
- Excellent analytical and problem-solving skills.
- Exceptional communication, listening, and interpersonal skills for effective remote interaction.
- Ability to interpret technical manuals, schematics, and blueprints.
- Proficiency with diagnostic tools and remote access software.
- Self-motivated, detail-oriented, and able to work independently in a remote environment.
- Experience with managing technical documentation and knowledge bases.
This advertiser has chosen not to accept applicants from your region.
7
Lead Field Service Engineer (Remote Support) - Remote
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Engineer to provide expert remote support and technical guidance. This is a critical, fully remote role focused on resolving complex technical issues for our client's sophisticated equipment and systems. The ideal candidate will have a deep understanding of mechanical, electrical, and software systems, with a proven ability to diagnose and troubleshoot problems remotely. Your primary responsibilities will include providing Tier 3 technical support to field technicians and customers, guiding them through intricate repair procedures and system diagnostics. You will develop and maintain comprehensive technical documentation, including troubleshooting guides, repair manuals, and best practice recommendations. This role involves analyzing service data to identify recurring issues and systemic problems, recommending preventative maintenance strategies and product improvements. The Lead Field Service Engineer will also be responsible for training and mentoring junior service engineers, sharing expertise and ensuring consistent service quality across the team. You will collaborate closely with the engineering and product development teams to relay customer feedback and contribute to product enhancements. A strong ability to interpret technical drawings, schematics, and diagnostic reports is essential. Excellent communication skills are paramount, enabling clear and effective instruction and support in a remote setting. This position requires a proactive, problem-solving mindset, with the ability to remain calm and effective under pressure. A Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field is preferred, along with a minimum of 7 years of experience in field service engineering or technical support, with at least 2 years in a lead or supervisory role. Experience with diagnostic software and remote access tools is required. Familiarity with networking protocols and remote monitoring systems is highly beneficial. This is an exceptional opportunity to leverage your technical expertise and leadership skills in a fully remote capacity, making a direct impact on customer satisfaction and operational efficiency. While the role is remote, candidates with a background or knowledge relevant to industrial operations in the Mombasa, Mombasa, KE region are encouraged to apply. You will be a key player in ensuring the optimal performance of our client's technology.
This advertiser has chosen not to accept applicants from your region.
8
Senior Lead Field Service Engineer (Remote Support)
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Lead Field Service Engineer to provide advanced remote technical support and guidance to our global client base. This role is primarily remote, with occasional travel for complex on-site interventions if absolutely necessary. You will be the go-to expert for troubleshooting, diagnosing, and resolving intricate technical issues with our advanced industrial machinery and equipment. This position demands a deep understanding of mechanical, electrical, and software systems, combined with exceptional problem-solving abilities. You will be responsible for creating and maintaining comprehensive technical documentation, training materials, and remote diagnostic tools. A key aspect of this role involves mentoring and guiding junior field service engineers, sharing your expertise, and fostering a culture of technical excellence. You will collaborate closely with our engineering and product development teams to provide feedback on product performance and suggest improvements. The ideal candidate will possess outstanding communication skills, the ability to explain complex technical concepts clearly to diverse audiences, and a proactive approach to preventing future issues. You should be adept at utilizing remote diagnostic software and tools to effectively service equipment without physical presence. This is an excellent opportunity to leverage your technical acumen in a challenging and rewarding remote role, impacting client satisfaction and operational efficiency worldwide.
Responsibilities:
Responsibilities:
- Provide advanced remote technical support for complex machinery and equipment issues.
- Diagnose and troubleshoot mechanical, electrical, and software problems remotely.
- Develop and maintain technical documentation, troubleshooting guides, and FAQs.
- Create and deliver remote training sessions for clients and internal staff.
- Mentor and guide junior field service engineers on technical matters.
- Collaborate with R&D and engineering teams to provide product feedback and drive improvements.
- Identify recurring issues and develop proactive solutions to prevent future failures.
- Manage and utilize remote diagnostic tools and software effectively.
- Ensure high levels of customer satisfaction through efficient and effective technical support.
- Document all service activities and resolutions accurately.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering or technical support for complex industrial equipment.
- Extensive knowledge of mechanical, electrical, and control systems.
- Proficiency in diagnosing and troubleshooting complex technical issues.
- Experience with remote diagnostic tools and software.
- Strong understanding of data analysis and root cause analysis methodologies.
- Excellent communication, presentation, and interpersonal skills.
- Ability to explain complex technical concepts clearly to various audiences.
- Self-motivated, with the ability to work independently in a remote environment.
- Willingness to travel occasionally for critical on-site interventions.
This advertiser has chosen not to accept applicants from your region.
9