7 Lead Field Service Technician Remote jobs in whatjobs
Lead Field Service Technician (Remote)
Posted 20 days ago
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Job Description
Our client is looking for a highly experienced and motivated Lead Field Service Technician to join our growing, fully remote operations team. This position is ideal for a seasoned professional who excels at remote diagnostics, troubleshooting, and providing expert guidance to on-site technicians. You will be the primary point of contact for complex technical issues, leveraging your deep knowledge of installation, maintenance, and repair across a wide range of industrial equipment. This role demands exceptional problem-solving abilities, excellent communication skills, and the capacity to guide and mentor junior technicians virtually. You will be responsible for developing remote support strategies, creating comprehensive documentation, and ensuring the highest standards of service delivery. The ability to analyze technical data, identify root causes of problems, and implement effective solutions from a distance is paramount. You will work closely with our product development and customer support teams to provide feedback and drive continuous improvement. This is a remote-first opportunity, requiring a dedicated home office, reliable internet connection, and the ability to work autonomously. You will be expected to manage your schedule effectively and collaborate with team members across different time zones. While the role is remote, it requires a hands-on understanding of mechanical, electrical, and electronic systems typical in installation and maintenance scenarios. Your expertise will be crucial in minimizing downtime and maximizing the operational efficiency of our client's installations. We seek a proactive individual who can anticipate potential issues and offer preemptive solutions. If you have a passion for technical excellence and thrive in a remote work environment, this is the role for you. Successful candidates will demonstrate a strong commitment to customer satisfaction and a proven track record of resolving challenging technical problems remotely.
Responsibilities:
Responsibilities:
- Provide advanced remote technical support for installation, maintenance, and repair issues.
- Diagnose and troubleshoot complex mechanical, electrical, and electronic systems.
- Develop and refine remote troubleshooting protocols and best practices.
- Guide and mentor on-site field service technicians through complex procedures.
- Create and update technical documentation, manuals, and knowledge base articles.
- Analyze service data to identify trends and areas for improvement.
- Collaborate with engineering and product teams on issue resolution and product enhancements.
- Manage service requests and ensure timely resolution of technical problems.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Technical degree or equivalent experience in a relevant field.
- Minimum of 7 years of experience in field service, installation, and maintenance.
- Proven expertise in troubleshooting complex electro-mechanical systems.
- Excellent remote diagnostic and problem-solving skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Proficiency with diagnostic tools and remote access software.
- Ability to work independently and manage time effectively in a remote setting.
- Experience leading or mentoring technical teams is highly desirable.
- Familiarity with industrial automation and control systems.
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Lead Field Service Technician - Remote
Posted 20 days ago
Job Viewed
Job Description
Our client is looking for a seasoned and results-oriented Lead Field Service Technician to remotely manage and support a team of technicians across various locations. While the role is fully remote, it requires a strong understanding of hands-on installation, maintenance, and repair across diverse technical systems. You will be responsible for providing expert guidance, troubleshooting complex technical issues remotely, and ensuring that all on-site operations adhere to strict quality and safety standards. This position involves coordinating schedules, managing spare parts inventory, and developing training materials for field teams. The ideal candidate will possess extensive knowledge in diagnosing and resolving hardware and software issues related to industrial equipment, telecommunications infrastructure, and specialized machinery. You will also play a key role in implementing preventative maintenance programs, analyzing service data to identify trends, and recommending improvements to operational efficiency. Excellent communication and leadership skills are essential to effectively guide and motivate a remote workforce. You will act as the primary point of contact for escalated technical challenges and ensure timely resolution of customer-reported problems. A deep understanding of diagnostic tools, testing equipment, and technical manuals is required. The ability to interpret technical drawings and schematics is also critical. This unique remote opportunity is based out of Nyeri, Nyeri, KE , offering a chance to impact operational excellence without the need for daily office presence. If you are a problem-solver with a passion for technical support and team leadership in the installation and maintenance sector, this role is for you.
This advertiser has chosen not to accept applicants from your region.
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Lead Field Service Technician (Remote)
Posted 20 days ago
Job Viewed
Job Description
Our client, a global leader in industrial automation and specialized machinery, is looking for a highly skilled and motivated Lead Field Service Technician to join their expanding, fully remote technical support division. While the role is primarily remote, it requires extensive travel to client sites across various regions for critical installation, troubleshooting, and maintenance operations. You will be the primary technical point of contact for complex machinery, diagnosing and resolving issues to ensure minimal downtime for our clients. This position demands a profound understanding of mechanical, electrical, and software systems inherent in advanced industrial equipment. Responsibilities include providing remote diagnostics, guiding on-site personnel through repair procedures, performing preventative maintenance, and executing complex installations and upgrades. You will also be responsible for documenting service activities, managing spare parts inventory for your service calls, and contributing to the development of technical documentation and training materials. The successful candidate will exhibit exceptional problem-solving abilities, a strong aptitude for mechanical and electrical diagnostics, and excellent communication skills to effectively liaise with clients and internal engineering teams. A proven track record of successfully troubleshooting and repairing complex machinery in demanding environments is essential. This role offers the unique opportunity to leverage your expertise from a remote base while undertaking vital on-site work when necessary, making it an ideal position for an independent and travel-ready professional. You will play a key role in maintaining operational efficiency for a diverse range of industries.
This advertiser has chosen not to accept applicants from your region.
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Lead Field Service Technician - Remote
Posted 12 days ago
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Job Description
Our client is looking for an experienced and proactive Lead Field Service Technician to join their expanding remote operations team. This role requires a versatile professional capable of remotely diagnosing, troubleshooting, and guiding on-site personnel for complex installation and maintenance tasks. You will be instrumental in ensuring the seamless operation of our client's cutting-edge equipment and systems. The ability to provide clear, concise technical guidance from a distance is paramount, making this a truly remote-first position.
Responsibilities:
Responsibilities:
- Provide remote technical support and diagnostic assistance to field teams for installation, maintenance, and repair of electromechanical systems.
- Develop and refine remote troubleshooting procedures and best practices.
- Analyze performance data and diagnostic logs to identify potential issues and recommend solutions.
- Create and update technical documentation, including troubleshooting guides, FAQs, and best practice manuals for remote support.
- Train and mentor junior technicians on remote diagnostic techniques and system operation.
- Collaborate with engineering and product development teams to provide feedback on product reliability and maintainability.
- Manage service ticket escalations, ensuring prompt and effective resolution of complex technical challenges.
- Conduct remote quality assurance checks on completed installations and repairs.
- Coordinate with customer support and operations teams to ensure customer satisfaction.
- Maintain accurate records of service activities, equipment status, and resolution outcomes.
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- A minimum of 5 years of experience in field service, technical support, or a similar role, with a strong emphasis on troubleshooting complex systems.
- Proven ability to diagnose and resolve hardware, software, and network issues remotely.
- Excellent understanding of electromechanical systems, industrial automation, or specialized equipment relevant to our client's products.
- Proficiency in using remote access tools, diagnostic software, and CRM systems.
- Exceptional analytical and problem-solving skills, with a keen attention to detail.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to diverse audiences, even without direct physical interaction.
- Demonstrated ability to work independently and manage time effectively in a remote work environment.
- Experience in training or mentoring junior staff is a significant advantage.
- Must be a resident of or legally able to work remotely from **Eldoret, Uasin Gishu, KE**.
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Lead Field Service Technician - Remote
Posted 18 days ago
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Job Description
Our client is looking for a highly skilled and motivated Lead Field Service Technician to manage and execute installation, maintenance, and repair operations remotely. While the role is fully remote, you will be responsible for guiding and supporting field teams across various locations. This position requires extensive technical expertise in a wide range of equipment and systems, coupled with exceptional leadership and problem-solving abilities.
Responsibilities:
Qualifications:
This remote role offers a significant opportunity to leverage your technical expertise and leadership skills to ensure the optimal performance of our client's products and services. The designated operational hub, though not a requirement for physical presence, is associated with Bungoma, Bungoma, KE .
Responsibilities:
- Provide remote technical guidance and oversight for installation and maintenance teams.
- Develop and document standard operating procedures for complex installation and repair tasks.
- Troubleshoot and diagnose technical issues using remote diagnostic tools and systems.
- Analyze performance data and recommend preventative maintenance strategies to minimize downtime.
- Conduct virtual training sessions for field technicians, ensuring knowledge transfer and skill development.
- Manage spare parts inventory and logistics for field operations, ensuring timely availability.
- Liaise with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Create detailed technical reports on service calls, equipment performance, and resolution of issues.
- Ensure all work performed complies with safety regulations and industry best practices.
- Mentor and support junior technicians, fostering a culture of excellence and continuous learning.
Qualifications:
- Technical diploma or degree in Mechanical Engineering, Electrical Engineering, Electronics, or a related field.
- A minimum of 5 years of hands-on experience in installation, maintenance, and repair of complex industrial equipment or systems.
- Proven experience in a lead or supervisory role, with demonstrated ability to guide and manage technical teams.
- Strong diagnostic and troubleshooting skills, with the ability to quickly identify root causes of technical problems.
- Proficiency with remote diagnostic tools, VPNs, and online collaboration platforms.
- Excellent understanding of mechanical, electrical, and electronic systems.
- Strong command of technical documentation, schematics, and blueprints.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to work independently and manage multiple priorities in a fast-paced remote environment.
- Willingness to travel occasionally for critical on-site support if required, though the role is primarily remote.
This remote role offers a significant opportunity to leverage your technical expertise and leadership skills to ensure the optimal performance of our client's products and services. The designated operational hub, though not a requirement for physical presence, is associated with Bungoma, Bungoma, KE .
This advertiser has chosen not to accept applicants from your region.
4
Lead Field Service Technician (Remote)
Posted 11 days ago
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Job Description
Our client is searching for a highly skilled and dedicated Lead Field Service Technician to join their innovative team, operating on a fully remote basis. This role is essential for overseeing and executing complex installation, maintenance, and repair operations for specialized industrial equipment. While the role is remote, it requires the ability to travel to various client sites as needed, coordinating with local teams to ensure optimal performance and minimal downtime. The Lead Field Service Technician will be responsible for diagnosing and resolving technical issues, conducting preventative maintenance, and performing critical upgrades. You will mentor junior technicians, provide on-the-job training, and ensure all work is performed to the highest safety and quality standards. A crucial aspect of this role involves detailed troubleshooting, often requiring remote diagnostics and guiding on-site personnel through complex procedures. You will maintain accurate service records, manage spare parts inventory, and contribute to the continuous improvement of service protocols. Strong communication skills are vital for interacting with clients, understanding their needs, and providing comprehensive technical support. The ideal candidate will have extensive experience with electromechanical systems, a proven track record of effective leadership, and the ability to manage multiple priorities in a fast-paced environment. This is an exceptional opportunity to leverage your expertise in a challenging yet rewarding role, contributing significantly to our client's operational success across various locations. We are looking for an individual who is self-driven, possesses excellent problem-solving abilities, and thrives in a position that demands both technical acumen and leadership, allowing you to contribute remotely while supporting operations near **Eldoret, Uasin Gishu, KE**.
This advertiser has chosen not to accept applicants from your region.
5
Lead Field Service Technician - Remote
Posted 6 days ago
Job Viewed
Job Description
Our client is searching for a highly skilled Lead Field Service Technician to join their fully remote operations. While the role is remote, it involves travel to various client sites for installations, maintenance, and repairs of specialized equipment. The successful candidate will be an expert in diagnosing and resolving technical issues, ensuring optimal performance and uptime of our client's products. You will be responsible for conducting scheduled preventive maintenance, performing complex repairs, and conducting thorough testing of systems. This role requires a strong understanding of mechanical, electrical, and software components, along with the ability to interpret technical manuals and schematics. You will also be expected to train and guide junior technicians, share best practices, and contribute to the development of new service protocols. Excellent customer interaction skills are vital, as you will be the face of our client at customer locations. The ability to work independently, manage your schedule effectively, and maintain detailed service reports is paramount. This is a fully remote position that offers significant autonomy and the opportunity to work with cutting-edge technology across diverse industries. The ideal candidate will possess a strong sense of responsibility, a commitment to quality, and a proactive approach to problem-solving. We are looking for someone who can adapt quickly to new challenges and environments, ensuring customer satisfaction with every service call. This position requires a self-starter who thrives in a role that combines technical expertise with client-facing responsibilities, all managed from a remote base. The comprehensive benefits package and opportunities for professional growth make this an attractive prospect for experienced technicians. Ensuring compliance with safety regulations and company policies during all on-site activities is a key requirement.
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