5 Lead Field Service Technician Remote Oversight jobs in whatjobs
Lead Field Service Technician (Remote Oversight)
Posted 20 days ago
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Job Description
Our client is seeking a highly experienced and technically adept Lead Field Service Technician to provide remote oversight and technical guidance. In this fully remote role, you will leverage your extensive knowledge of industrial equipment installation, maintenance, and repair to support a team of field technicians. Your primary responsibility will be to diagnose complex issues remotely, provide expert troubleshooting advice, and ensure the highest standards of service delivery across various client sites.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert remote technical support and troubleshooting for complex equipment issues encountered by field service teams.
- Analyze diagnostic data, schematics, and service manuals to identify root causes of equipment malfunctions.
- Develop and document detailed repair procedures and best practices for common and complex issues.
- Guide field technicians through intricate repair processes via phone, video conferencing, and remote diagnostic tools.
- Review service reports from field technicians to ensure accuracy, completeness, and adherence to standards.
- Identify recurring problems and recommend design or operational improvements to prevent future failures.
- Develop and deliver remote training modules for field service technicians on new equipment and troubleshooting techniques.
- Maintain an up-to-date knowledge base of all serviced equipment, including specifications, common faults, and repair solutions.
- Collaborate with engineering and product support teams to resolve escalated technical issues.
- Contribute to the continuous improvement of remote support processes and tools.
Qualifications:
- Associate's degree or equivalent experience in Electronics, Mechanical Engineering Technology, or a related technical field.
- Minimum of 10 years of hands-on experience in installing, maintaining, and repairing complex industrial machinery or technical equipment.
- Proven expertise in diagnosing and resolving a wide range of mechanical, electrical, and electronic issues.
- Excellent understanding of diagnostic tools, schematics, and technical documentation.
- Exceptional problem-solving, analytical, and critical-thinking skills.
- Outstanding communication and interpersonal skills, with the ability to clearly explain technical concepts to technicians with varying levels of experience.
- Proficiency with remote collaboration tools (e.g., Zoom, Teams, diagnostic software).
- Ability to work independently and manage time effectively in a remote setting.
- Experience in leading or mentoring technical teams is highly desirable.
- Strong customer service orientation and a commitment to quality.
This advertiser has chosen not to accept applicants from your region.
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Lead Field Service Technician - Remote Oversight
Posted 12 days ago
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Job Description
Our client is seeking a highly experienced Lead Field Service Technician to oversee a remote team of technicians and ensure the optimal functioning of their installed base. While this role offers remote oversight and management, it may require occasional on-site visits for critical issues or team leadership demonstrations, based in and around Nakuru, Nakuru, KE . The ideal candidate will possess a deep technical expertise in installation, maintenance, and repair of complex industrial equipment, coupled with strong leadership and problem-solving skills. You will be responsible for guiding and supporting field service technicians, troubleshooting challenging technical issues remotely, and ensuring adherence to service level agreements and safety protocols. This includes developing training materials and conducting remote training sessions.
This position demands exceptional communication and organizational abilities to manage a dispersed team effectively. You will be the primary point of contact for escalated technical issues, leveraging remote diagnostic tools and providing clear, concise guidance to on-site technicians. Your responsibilities will include analyzing service reports, identifying trends, and implementing preventive maintenance strategies to minimize downtime. You will also contribute to the development of service documentation and best practices, ensuring knowledge transfer within the team. The successful candidate will demonstrate a strong understanding of mechanical, electrical, and potentially software systems relevant to our client's products. Proficiency in using remote monitoring and diagnostic software, as well as project management tools, is essential. This is a unique opportunity to apply your extensive field service experience and leadership skills to manage and elevate a remote technical support function, ensuring high levels of customer satisfaction and operational efficiency. A commitment to safety and quality is paramount.
Qualifications:
This position demands exceptional communication and organizational abilities to manage a dispersed team effectively. You will be the primary point of contact for escalated technical issues, leveraging remote diagnostic tools and providing clear, concise guidance to on-site technicians. Your responsibilities will include analyzing service reports, identifying trends, and implementing preventive maintenance strategies to minimize downtime. You will also contribute to the development of service documentation and best practices, ensuring knowledge transfer within the team. The successful candidate will demonstrate a strong understanding of mechanical, electrical, and potentially software systems relevant to our client's products. Proficiency in using remote monitoring and diagnostic software, as well as project management tools, is essential. This is a unique opportunity to apply your extensive field service experience and leadership skills to manage and elevate a remote technical support function, ensuring high levels of customer satisfaction and operational efficiency. A commitment to safety and quality is paramount.
Qualifications:
- Technical degree or certification in a relevant field (e.g., Mechanical, Electrical, Electronics Engineering Technology) or equivalent experience.
- Minimum of 7-10 years of experience in field service, installation, maintenance, and repair of industrial equipment.
- Proven experience in leading or supervising a technical team.
- Strong diagnostic and troubleshooting skills for complex mechanical, electrical, and electronic systems.
- Proficiency with remote access and diagnostic tools.
- Excellent understanding of preventative maintenance techniques and safety procedures.
- Strong communication, interpersonal, and leadership skills.
- Ability to effectively manage time, prioritize tasks, and work independently in a remote oversight capacity.
- Experience in creating technical documentation and training materials.
- Willingness to travel occasionally for critical on-site support or team leadership as needed.
- Adept at analyzing service data to identify improvement opportunities.
This advertiser has chosen not to accept applicants from your region.
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Lead Field Service Technician (Remote Oversight)
Posted 9 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to provide remote technical support and guidance for their advanced industrial equipment. While the role is primarily remote, there may be occasional requirements for on-site visits for critical troubleshooting or training, though the core function is remote oversight. You will be the primary point of contact for our field technicians, diagnosing complex technical issues, providing step-by-step instructions for repairs and maintenance, and escalating issues as necessary. This role requires a deep understanding of mechanical, electrical, and possibly hydraulic systems, coupled with exceptional problem-solving and communication skills. Responsibilities include creating and updating technical documentation and training materials, analyzing service reports to identify trends and areas for improvement, and liaising with engineering teams to provide feedback on product performance and reliability. The ability to clearly articulate technical information to individuals with varying levels of expertise is paramount. This position is based in Kericho, Kericho, KE , but the day-to-day operations will be conducted remotely, offering significant flexibility. We are looking for a self-starter with a proven ability to troubleshoot intricate problems from a distance and a commitment to maintaining high service standards. Experience with remote diagnostic tools and a strong aptitude for mechanical and electrical systems are essential.
This advertiser has chosen not to accept applicants from your region.
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Lead Field Service Technician (Remote Oversight)
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and technically adept Lead Field Service Technician to provide remote leadership and support for their field operations. This is a fully remote position where you will remotely manage and guide a team of technicians performing installation, maintenance, and repair tasks on complex equipment. Your primary role will be to offer expert technical guidance, troubleshoot challenging issues remotely, and ensure that all field operations are executed safely, efficiently, and to the highest quality standards. You will be the central point of contact for escalated technical problems, leveraging your deep understanding of diagnostic tools and methodologies to assist technicians in resolving issues in real-time. This role requires exceptional problem-solving skills, strong communication abilities, and the capacity to interpret technical schematics and documentation. You will also be involved in developing training materials, updating service manuals, and contributing to the continuous improvement of service protocols. The ideal candidate will have extensive hands-on experience in a field service role and a proven ability to lead and mentor technical teams. While the team is on-site, your role is entirely remote, requiring excellent digital communication skills and the ability to manage a distributed workforce effectively. You will be responsible for analyzing service reports, identifying recurring problems, and proposing long-term solutions to prevent future breakdowns. This is a critical role that ensures the seamless operation of our client's equipment across various locations. If you are a seasoned technician looking for a leadership opportunity that offers the flexibility of remote work and the chance to significantly impact operational success, we encourage you to apply. This role offers the opportunity to support operations in **Mombasa, Mombasa, KE** and beyond, all from the comfort of your remote workspace.
Responsibilities:
Responsibilities:
- Provide remote technical support and guidance to field service technicians.
- Diagnose and troubleshoot complex equipment malfunctions via remote communication.
- Review service reports and identify root causes of recurring issues.
- Develop and deliver remote training programs for field technicians.
- Update technical documentation, service manuals, and troubleshooting guides.
- Monitor field service performance and identify areas for operational improvement.
- Collaborate with engineering teams to provide feedback on equipment design and reliability.
- Ensure adherence to safety protocols and quality standards in all field operations.
- Manage escalated customer technical support issues.
- Contribute to the development of predictive maintenance strategies.
- Advanced technical diploma or degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 8 years of experience in field service, with a strong emphasis on complex electromechanical systems.
- Proven experience in a lead technician or supervisory role.
- Expertise in diagnostic procedures and technical problem-solving.
- Excellent understanding of technical schematics, blueprints, and manuals.
- Exceptional communication, interpersonal, and customer service skills.
- Proficiency in using remote diagnostic tools and digital collaboration platforms.
- Ability to effectively lead and mentor a remote team.
- Strong organizational skills and ability to manage multiple priorities.
- Experience in the specific industry of our client (e.g., industrial machinery, telecommunications, medical devices) is highly desirable.
This advertiser has chosen not to accept applicants from your region.
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Lead Field Service Technician (Remote Oversight)
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and technically adept Lead Field Service Technician to provide remote oversight and support for their installation and maintenance operations. While the field teams are on-site, this role is fully remote, focusing on guiding, troubleshooting, and ensuring the successful completion of installations and repairs. You will be the primary point of contact for field technicians, offering expert advice and solutions to technical challenges they encounter. Your responsibilities will include remotely diagnosing equipment malfunctions, providing clear step-by-step instructions for repairs, and coordinating with the logistics team for necessary parts and equipment. You will develop and maintain technical documentation, including troubleshooting guides and best practice manuals for field operations. Analyzing service reports to identify recurring issues and implementing preventive measures will be a key part of your role. You will also be involved in training new field technicians remotely on equipment operation and maintenance procedures. The ideal candidate will possess extensive hands-on experience in installation and maintenance, coupled with strong diagnostic and problem-solving skills. Excellent communication abilities are essential for effectively conveying technical information to field teams. You must be highly organized, able to manage multiple support requests simultaneously, and work independently in a remote setting. A proactive approach to identifying potential issues and implementing solutions is crucial. This role requires a deep understanding of electrical, mechanical, and possibly software systems depending on the equipment. You will contribute to maximizing equipment uptime and customer satisfaction by providing timely and accurate remote assistance. This is a challenging and rewarding opportunity for a seasoned technician who thrives on problem-solving and empowering on-site teams. You will be instrumental in ensuring the efficiency and effectiveness of our client's field service operations through your remote expertise.
This advertiser has chosen not to accept applicants from your region.
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