13 Lead Field Service Technician Remote Support jobs in whatjobs
Lead Field Service Technician (Remote Support)
Posted 20 days ago
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Job Description
Our client, a leader in industrial equipment and solutions, is looking for a highly competent Lead Field Service Technician to provide expert remote support. This role is crucial for ensuring the optimal performance and minimal downtime of our clients' machinery and systems across various industries. While field service is a component of this role, the primary focus for this listing is on providing advanced remote diagnostics, troubleshooting, and technical guidance to on-site technicians. You will act as the primary point of escalation for complex technical issues, utilizing advanced diagnostic tools and your extensive knowledge base to guide resolutions. The ideal candidate will have a deep understanding of electromechanical systems, industrial automation, and complex machinery. Key responsibilities include analyzing real-time performance data, conducting virtual inspections, developing detailed troubleshooting guides, providing training to junior technicians via remote platforms, and collaborating with engineering teams to identify product improvements. You will be expected to maintain comprehensive service records, manage spare parts inventory related to remote solutions, and contribute to the continuous improvement of our remote support infrastructure. A strong aptitude for problem-solving, excellent communication skills, and the ability to remain calm under pressure are essential. This position requires a self-motivated individual who can work effectively with minimal supervision. While the role may require occasional site visits, the primary mode of operation is remote, fostering flexibility. We are seeking a dedicated professional who is passionate about keeping critical operations running smoothly. Your expertise will be invaluable in resolving challenging technical issues efficiently and effectively, ensuring customer satisfaction and operational continuity. If you are an experienced technician with a knack for remote problem-solving and a desire to lead technical support efforts, we encourage you to apply.
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Lead Field Service Technician (Remote Support)
Posted 22 days ago
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Job Description
Our client, a prominent manufacturer of industrial automation equipment, is seeking a Lead Field Service Technician to provide remote expert support and technical guidance to on-site service teams. While the role offers remote oversight, occasional travel for critical escalations may be required, but the primary function is remote support. You will be the go-to expert for troubleshooting complex technical issues related to our client's machinery and systems. This position is vital for ensuring minimal downtime and maximum operational efficiency for our customers across various industries.
Your responsibilities will include diagnosing and resolving intricate mechanical, electrical, and software problems remotely using advanced diagnostic tools and remote access technologies. You will document troubleshooting procedures, create technical guides, and train field technicians on best practices and new equipment features. Strong collaboration with engineering and product development teams is expected to provide feedback on product performance and identify areas for improvement. The ability to interpret technical diagrams, schematics, and manuals is crucial. You will also be responsible for managing service request escalations, ensuring timely and effective resolution, and maintaining high levels of customer satisfaction.
The ideal candidate will have a Technical Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field. A minimum of 7 years of experience as a field service technician, with a proven track record in diagnosing and repairing complex industrial equipment, is required. Demonstrated expertise in remote diagnostic tools and virtual collaboration platforms is essential. Excellent problem-solving abilities, strong communication skills, and the capacity to remain calm and effective under pressure are vital. This role offers a unique opportunity to leverage your technical expertise to support a global customer base from a remote location, significantly impacting customer success.
Your responsibilities will include diagnosing and resolving intricate mechanical, electrical, and software problems remotely using advanced diagnostic tools and remote access technologies. You will document troubleshooting procedures, create technical guides, and train field technicians on best practices and new equipment features. Strong collaboration with engineering and product development teams is expected to provide feedback on product performance and identify areas for improvement. The ability to interpret technical diagrams, schematics, and manuals is crucial. You will also be responsible for managing service request escalations, ensuring timely and effective resolution, and maintaining high levels of customer satisfaction.
The ideal candidate will have a Technical Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field. A minimum of 7 years of experience as a field service technician, with a proven track record in diagnosing and repairing complex industrial equipment, is required. Demonstrated expertise in remote diagnostic tools and virtual collaboration platforms is essential. Excellent problem-solving abilities, strong communication skills, and the capacity to remain calm and effective under pressure are vital. This role offers a unique opportunity to leverage your technical expertise to support a global customer base from a remote location, significantly impacting customer success.
This advertiser has chosen not to accept applicants from your region.
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Lead Field Service Technician (Remote Support)
Posted 13 days ago
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Job Description
Our client is seeking an experienced and technically adept Lead Field Service Technician to provide remote oversight and support for installation and maintenance operations. This is a fully remote position, allowing you to leverage your expertise without the need for daily office presence. You will be responsible for guiding on-site teams, troubleshooting complex issues remotely, and ensuring the efficient and effective delivery of installation and maintenance services.
Key Responsibilities:
Key Responsibilities:
- Providing expert remote technical support and guidance to field service teams for installations and maintenance tasks.
- Troubleshooting complex mechanical, electrical, and software issues remotely using diagnostic tools and documentation.
- Analyzing service reports and performance data to identify recurring problems and implement preventative solutions.
- Developing and updating technical documentation, manuals, and training materials for field technicians.
- Conducting remote training sessions for new and existing field service personnel.
- Coordinating with engineering and product development teams to escalate and resolve product issues.
- Managing spare parts inventory and ensuring timely availability for field operations.
- Monitoring the performance of installed equipment and systems, recommending upgrades or replacements as needed.
- Ensuring adherence to safety protocols and quality standards in all field operations.
- Assisting in the planning and scheduling of maintenance activities and service calls.
Qualifications:- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- Minimum of 6 years of hands-on experience in installation, maintenance, and repair of complex equipment.
- Strong proficiency in diagnosing and resolving mechanical, electrical, and electronic system faults.
- Excellent understanding of schematics, blueprints, and technical manuals.
- Proven ability to provide effective remote technical support and guidance.
- Experience with remote diagnostic tools and software is highly desirable.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Excellent problem-solving and analytical skills.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Experience leading or mentoring junior technicians is a plus.
This role is fully remote and will provide support to installations and maintenance activities within regions such as Garissa, Garissa, KE , requiring excellent communication and troubleshooting capabilities from a distance.
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Lead Field Service Technician (Remote Support)
Posted 15 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to provide expert remote support and guidance. While the role involves remote work, it is crucial for the candidate to have a strong background in hands-on installation and maintenance, enabling them to effectively troubleshoot and guide field teams remotely. You will serve as the primary point of contact for complex technical issues, offering solutions and support to on-site technicians across various locations. Your responsibilities will include developing and documenting troubleshooting procedures, conducting remote diagnostic assessments, and providing training to junior technicians. You will analyze service reports, identify recurring issues, and contribute to product improvement initiatives by relaying feedback to the engineering and product development teams. A deep understanding of mechanical, electrical, and electronic systems is essential. You must be proficient in interpreting technical manuals, schematics, and diagnostic software. Excellent communication skills, both verbal and written, are paramount, as you will be explaining complex technical concepts to individuals with varying levels of expertise. The ability to remain calm and effective under pressure, guiding others through challenging repairs, is critical. This is a remote-first position, requiring a dedicated home office setup and reliable internet connectivity. You will be expected to manage your time effectively, prioritize support requests, and maintain detailed records of all interactions and resolutions. A proactive approach to problem-solving and a commitment to customer satisfaction are key attributes. Experience in a leadership or senior technician role, mentoring junior staff, is highly desirable. Join our client's innovative team and leverage your technical expertise to ensure seamless operations and exceptional service delivery. This role is ideal for a seasoned technician who enjoys problem-solving and sharing their knowledge to empower others in the field, all within a flexible remote work environment.
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Lead Field Service Technician - Remote Support
Posted 7 days ago
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Job Description
Our client is a leader in specialized equipment and is looking for a highly skilled and experienced Lead Field Service Technician to provide crucial remote support and oversight. While this role involves remote guidance and problem-solving, it requires extensive prior hands-on experience in installation and maintenance. You will be responsible for troubleshooting complex technical issues, guiding on-site personnel, and ensuring the optimal performance of our deployed systems. This position demands strong diagnostic skills, excellent communication, and the ability to thrive in a challenging, remote-first environment.
Responsibilities:
Responsibilities:
- Provide expert-level remote technical support and troubleshooting for complex electromechanical systems.
- Guide and mentor on-site field technicians through installation, maintenance, and repair procedures.
- Analyze performance data and diagnostic reports to identify root causes of issues.
- Develop and implement remote diagnostic strategies and protocols.
- Create comprehensive technical documentation, including repair manuals, troubleshooting guides, and best practice documents.
- Conduct remote training sessions for field service teams on new equipment and procedures.
- Collaborate with engineering and product development teams to provide feedback on product design and reliability.
- Manage spare parts inventory and logistics for remote service operations.
- Ensure adherence to safety protocols and quality standards in all service operations.
- Act as a point of escalation for challenging technical problems encountered by field teams.
- Maintain accurate records of service requests, resolutions, and customer interactions.
- Contribute to the continuous improvement of service delivery processes and customer satisfaction.
- Plan and schedule remote support activities to ensure minimal downtime for clients.
- Proactively identify potential issues and recommend preventative maintenance measures.
- Leverage remote access tools and technologies to diagnose and resolve equipment faults.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 8 years of hands-on experience in field service, installation, and maintenance of complex machinery or equipment.
- Proven expertise in diagnosing and repairing a wide range of technical issues.
- Strong understanding of mechanical, electrical, and electronic systems.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency with remote diagnostic tools and software.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in leading or mentoring technical teams is highly desirable.
- Willingness to travel occasionally if required for critical on-site interventions (though primarily remote).
- Certifications relevant to specific equipment or industries are a plus.
- Proficiency in technical documentation.
This advertiser has chosen not to accept applicants from your region.
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Lead Field Service Technician (Remote Support)
Posted 4 days ago
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Job Description
Our client is seeking a highly skilled Lead Field Service Technician to provide expert remote support and technical guidance for installation and maintenance operations. This is a critical, fully remote role focused on enabling and supervising on-site technical teams to ensure the successful deployment, repair, and upkeep of complex machinery and systems. You will be the primary point of contact for troubleshooting challenging issues, providing detailed instructions, and developing innovative solutions from a remote location. The ideal candidate will possess extensive hands-on experience in mechanical, electrical, and hydraulic systems, coupled with exceptional diagnostic skills and the ability to clearly communicate technical procedures. This position requires a proactive problem-solver with strong leadership qualities and a commitment to maintaining operational excellence through remote intervention. Your responsibilities will include:
The successful candidate will have a Diploma or Bachelor's degree in Electrical/Mechanical Engineering Technology or a related field, with a minimum of 8 years of hands-on experience in the installation, maintenance, and repair of industrial equipment. Proven experience in providing remote technical support and a strong understanding of various diagnostic tools are essential. Excellent communication, analytical, and problem-solving skills are paramount for this fully remote position. This role is based remotely, supporting operations at Kitale, Trans-Nzoia, KE .
- Providing expert remote technical support and troubleshooting for field service teams encountering complex installation or maintenance issues.
- Developing detailed diagnostic procedures and step-by-step resolution guides for on-site technicians.
- Analyzing equipment performance data and identifying root causes of malfunctions.
- Guiding field technicians through complex repair processes via video conferencing, phone, and remote access tools.
- Creating and updating technical documentation, manuals, and training materials for field service personnel.
- Collaborating with engineering and product development teams to provide feedback on equipment design and reliability.
- Training new and existing field technicians on best practices, safety procedures, and advanced troubleshooting techniques.
- Monitoring the effectiveness of remote support interventions and implementing improvements.
- Maintaining accurate records of service calls, repairs, and equipment history.
- Ensuring adherence to safety protocols and quality standards in all field operations supported remotely.
- Planning and coordinating the dispatch of critical spare parts based on remote diagnostics.
- Leading virtual team huddles to discuss common issues and share best practices.
- Staying current with the latest technologies and advancements in installation and maintenance.
The successful candidate will have a Diploma or Bachelor's degree in Electrical/Mechanical Engineering Technology or a related field, with a minimum of 8 years of hands-on experience in the installation, maintenance, and repair of industrial equipment. Proven experience in providing remote technical support and a strong understanding of various diagnostic tools are essential. Excellent communication, analytical, and problem-solving skills are paramount for this fully remote position. This role is based remotely, supporting operations at Kitale, Trans-Nzoia, KE .
This advertiser has chosen not to accept applicants from your region.
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Lead Field Service Technician (Remote Support)
Posted 13 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician with a strong capability for remote support to join their dedicated, fully remote operations team. This role is critical for providing expert technical assistance and troubleshooting for complex equipment and systems, primarily through remote diagnostics and virtual guidance. You will be responsible for leading a team of field technicians, offering mentorship, and ensuring the highest standards of service delivery. The ideal candidate will possess deep technical expertise in installation, maintenance, and repair of specialized machinery or systems. Exceptional problem-solving skills and the ability to diagnose issues remotely using diagnostic tools and customer-provided information are essential. You will develop and refine remote support protocols, create technical documentation, and provide training to both field staff and end-users virtually. As a remote lead, you will manage service requests, prioritize urgent issues, and coordinate technician deployment when on-site intervention is unavoidable. Strong communication skills are vital for relaying technical information clearly and concisely. This position requires a proactive approach to identifying potential problems and implementing preventative maintenance strategies. The successful candidate will have a passion for technology, a commitment to customer satisfaction, and the ability to work independently and lead a distributed team effectively. This is a unique opportunity to leverage your technical expertise and leadership skills in a fully remote capacity, contributing significantly to the operational efficiency and client support of the company. You will be expected to analyze service data, identify trends, and recommend improvements to products or service delivery. Ensuring safety protocols are maintained, even in remote guidance scenarios, is a top priority.
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Lead Field Service Technician (Remote Support)
Posted 12 days ago
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Job Description
Our client is seeking an experienced and highly skilled Lead Field Service Technician to provide remote technical support and guidance. This is a critical, fully remote role where you will be the primary point of contact for troubleshooting complex installation and maintenance issues across a variety of equipment and systems. You will leverage your extensive practical experience and diagnostic skills to guide on-site technicians through intricate procedures, ensuring minimal downtime and maximum operational efficiency. Your ability to communicate technical instructions clearly and effectively, combined with deep product knowledge, will be paramount to success.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide expert remote technical assistance to field service technicians facing challenging installation, maintenance, and repair issues.
- Diagnose equipment malfunctions and system failures through remote troubleshooting, utilizing diagnostic tools and communication technologies.
- Develop clear, concise, and step-by-step technical guides and solutions for on-site teams.
- Maintain detailed records of all remote support interactions, including issues, resolutions, and follow-up actions.
- Identify recurring technical problems and collaborate with engineering and product development teams to implement permanent solutions and product improvements.
- Train and mentor junior field service technicians on advanced troubleshooting techniques and best practices.
- Contribute to the development and enhancement of technical documentation, including manuals, knowledge bases, and troubleshooting flowcharts.
- Escalate critical issues to appropriate internal departments when necessary, ensuring timely resolution.
- Stay updated on product specifications, new releases, and service bulletins.
- Ensure customer satisfaction by providing prompt, professional, and effective remote technical support.
Qualifications:
- A relevant technical diploma or degree in Electrical, Mechanical, or Industrial Engineering, or equivalent practical experience.
- A minimum of 5-7 years of hands-on experience in field service, installation, or maintenance of complex machinery or systems.
- Demonstrated ability to troubleshoot and resolve intricate technical problems effectively.
- Excellent understanding of mechanical, electrical, and electronic systems.
- Strong communication and interpersonal skills, with the ability to articulate technical information clearly to diverse audiences.
- Proficiency with remote diagnostic tools, video conferencing, and ticketing systems.
- Ability to remain calm and effective under pressure.
- A proactive approach to problem-solving and a commitment to continuous learning.
- Experience in leading or mentoring technical teams is highly desirable.
- This is a 100% remote position. Although the operational landscape might include the Malindi, Kilifi, KE area, the role is structured for remote work, allowing you to contribute from any suitable location.
This advertiser has chosen not to accept applicants from your region.
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Lead Field Service Technician - Remote Support
Posted 22 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to provide remote technical support and oversight for their installation and maintenance operations. While the role involves remote work, it requires significant technical expertise and the ability to guide on-site teams through complex troubleshooting and repair processes. The ideal candidate will have a strong background in electromechanical systems, diagnostics, and preventative maintenance. You will be responsible for analyzing technical issues reported from the field, providing clear instructions and solutions to on-site technicians, and contributing to the continuous improvement of service procedures. This is a crucial role in ensuring the reliability and efficiency of our client's equipment and services.
Responsibilities:
Responsibilities:
- Provide expert remote technical support and guidance to field service technicians troubleshooting equipment failures and performance issues.
- Analyze diagnostic data, error logs, and service reports to identify root causes of technical problems.
- Develop clear, step-by-step repair and maintenance instructions for complex electromechanical systems.
- Create and update technical documentation, manuals, and troubleshooting guides.
- Train and mentor junior field service technicians on best practices for installation, maintenance, and repair.
- Collaborate with engineering and product teams to relay field feedback and contribute to product improvements.
- Manage and prioritize incoming support requests, ensuring timely resolution of critical issues.
- Oversee the implementation of preventative maintenance programs remotely, advising on schedules and procedures.
- Participate in the remote assessment of installation processes to ensure adherence to standards.
- Maintain accurate records of all service activities, resolutions, and customer interactions.
- Stay current with industry advancements in installation, maintenance, and diagnostic technologies.
- Conduct remote quality assurance checks on service performed by field teams.
- Assist in the development and delivery of remote training sessions for service personnel.
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 6 years of experience in field service, technical support, or installation and maintenance roles, with a focus on complex systems.
- Proven expertise in diagnosing and repairing electromechanical equipment.
- Strong understanding of technical schematics, blueprints, and diagnostic tools.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to convey technical information clearly and concisely.
- Experience in providing remote technical support and guiding field personnel is essential.
- Ability to work independently and manage time effectively in a remote environment.
- Proficiency in using remote diagnostic tools and communication platforms.
- Knowledge of safety protocols and compliance standards in the installation and maintenance industry.
This advertiser has chosen not to accept applicants from your region.
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Lead Field Service Technician (Remote Support)
Posted 22 days ago
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Job Description
Our client, a premier provider of industrial automation solutions, is seeking a Lead Field Service Technician with a strong background in remote diagnostic and support capabilities to join their dispersed team. While the role involves some travel for critical on-site interventions, the primary focus is on providing advanced remote troubleshooting and technical assistance to clients' on-site technicians and engineers. You will be the go-to expert for resolving complex issues with automated systems, machinery, and control panels, utilizing remote access tools, diagnostic software, and in-depth technical documentation. The ideal candidate possesses extensive experience in industrial electronics, mechanical systems, and programmable logic controllers (PLCs). You must have exceptional problem-solving skills, the ability to guide others through complex procedures over phone or video conferencing, and a deep understanding of various manufacturing environments. This role requires excellent communication, patience, and a meticulous approach to diagnostics. Responsibilities include developing and updating remote support protocols, training junior technicians on remote troubleshooting techniques, and escalating issues to engineering when necessary. You will also contribute to the knowledge base by documenting solutions and common problems. This position offers a unique blend of remote work and occasional field travel, providing flexibility and diverse challenges. Our client values technical expertise, initiative, and a commitment to customer satisfaction. You will be provided with the necessary tools and resources to excel in this demanding, yet rewarding, role. If you are a seasoned technician looking to leverage your expertise in a more strategic, remote-focused capacity, this is an excellent opportunity. We offer a competitive compensation package, including travel expenses, and opportunities for professional growth within a globally recognized company. Your ability to adapt to different client needs and provide clear, concise guidance is paramount.
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