3,521 Lead Customer Support Specialist jobs in Kenya
Lead Automotive Technician
Posted 20 days ago
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Job Description
Our client is looking for an experienced and highly skilled Lead Automotive Technician to join their prestigious workshop in Meru, Meru, KE . This is a hands-on role where you will be responsible for diagnosing, repairing, and maintaining a wide range of vehicles to the highest standards. As the Lead Technician, you will also be expected to provide technical guidance and mentorship to junior mechanics, ensuring all work is completed safely, efficiently, and to manufacturer specifications. You will be the go-to person for complex diagnostic challenges and will play a crucial role in maintaining customer satisfaction through quality workmanship.
Key Responsibilities:
Key Responsibilities:
- Perform complex diagnostics and repairs on various makes and models of vehicles.
- Conduct routine maintenance services, including oil changes, tire rotations, brake inspections, and fluid flushes.
- Diagnose and repair electrical systems, engine performance issues, and transmission problems.
- Utilize diagnostic equipment and service manuals to identify faults accurately.
- Perform vehicle inspections and recommend necessary repairs or maintenance.
- Oversee and guide the work of junior technicians, ensuring quality and adherence to standards.
- Maintain a clean and organized workspace, adhering to all safety regulations.
- Keep accurate records of all work performed and parts used.
- Communicate effectively with service advisors and customers regarding vehicle issues and repair recommendations.
- Stay updated with the latest automotive technologies and repair techniques through continuous training.
- Proven experience as an Automotive Technician, with at least 5 years in a senior or lead role.
- Master ASE certifications are highly desirable.
- Strong diagnostic skills and proficiency with automotive diagnostic tools and equipment.
- In-depth knowledge of automotive systems, including engines, transmissions, brakes, suspension, and electrical systems.
- Ability to work independently and as part of a team.
- Excellent problem-solving skills and attention to detail.
- Valid driver's license.
- Good communication and interpersonal skills.
- Commitment to providing excellent customer service.
- A passion for automobiles and continuous learning.
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Lead Field Service Technician
Posted 20 days ago
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Job Description
Our client is looking for an experienced and technically adept Lead Field Service Technician to join their fully remote team, focusing on providing expert remote support and troubleshooting for critical equipment. This role is instrumental in ensuring the operational uptime of our clients' systems by offering advanced remote diagnostics, guidance, and virtual assistance to on-site technicians. The ideal candidate will possess a comprehensive understanding of complex electromechanical systems, diagnostic software, and remote access technologies. You will be responsible for guiding less experienced technicians, documenting solutions, and collaborating with engineering teams to resolve challenging technical issues. Strong problem-solving skills, excellent communication abilities, and the capacity to work autonomously in a remote environment are essential. This position offers a unique opportunity to leverage your expertise in installation and maintenance without the need for constant travel, supporting operations in **Eldoret, Uasin Gishu, KE**. Responsibilities include performing remote diagnostics on complex machinery and equipment, providing real-time technical support and guidance to field service engineers and customers, troubleshooting and resolving hardware and software issues remotely, documenting all service activities, findings, and resolutions in a clear and concise manner, developing and maintaining technical documentation, including troubleshooting guides and best practices, collaborating with product development and engineering teams to provide feedback on product design and reliability, training and mentoring junior field service technicians on remote support techniques, ensuring customer satisfaction through prompt and effective technical assistance, and staying current with the latest technologies and service procedures. Qualifications should include a Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field. A minimum of 6 years of experience in field service, installation, or maintenance of complex equipment. Proven experience with diagnostic software, remote access tools, and technical documentation. Strong understanding of electromechanical systems, industrial automation, or specialized equipment relevant to the industry. Excellent analytical and problem-solving skills. Exceptional verbal and written communication skills, with the ability to explain complex technical issues clearly. Ability to work independently and manage time effectively in a remote setting. This is an exciting chance to lead technical service efforts from your home.
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Remote Lead Field Service Technician
Posted 20 days ago
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Job Description
Our client is seeking a highly motivated and experienced Lead Field Service Technician to join their expanding team. This is a unique, fully remote opportunity, allowing you to leverage your expertise without geographical constraints. You will be responsible for providing remote technical support, troubleshooting, and guidance for complex industrial equipment installations, maintenance, and repair. Your primary focus will be on diagnosing and resolving intricate technical issues reported by clients, often requiring in-depth knowledge of electromechanical systems, control logic, and network infrastructure. You will guide on-site personnel through diagnostic procedures, software updates, and hardware replacements via video conferencing and detailed documentation. This role demands exceptional problem-solving skills and the ability to clearly articulate technical solutions to both technical and non-technical individuals. You will also play a critical role in developing and refining remote diagnostic tools and standard operating procedures to enhance service efficiency and customer satisfaction. Collaboration with the engineering and product development teams will be essential to provide feedback on product performance and identify areas for improvement. The ideal candidate will have extensive experience in servicing sophisticated machinery, a strong understanding of safety protocols, and the ability to adapt to rapidly evolving technologies. A Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field is preferred, along with a minimum of 6 years of relevant field service experience. Certifications in specific equipment or diagnostic software are highly desirable. This role requires excellent communication skills, a customer-centric approach, and the ability to manage your workload effectively in a remote environment. You will be expected to maintain detailed records of all service interactions and resolutions. Join our client's innovative remote service division and make a significant impact on their global customer base.
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2
Lead Field Service Technician - Robotics
Posted 12 days ago
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Job Description
Our client, a leader in advanced industrial automation and robotics solutions, is seeking a highly skilled **Lead Field Service Technician - Robotics** to join their innovative team. This is a fully remote position, offering the flexibility to provide expert technical support and on-site interventions for clients across various locations, managed entirely from your home base. You will be responsible for the installation, maintenance, troubleshooting, and repair of complex robotic systems and automated machinery. This role requires a deep understanding of mechanical, electrical, and software components of industrial robots and automation equipment. Key responsibilities include diagnosing and resolving technical issues, performing routine preventive maintenance, and conducting system upgrades and modifications. You will lead diagnostic efforts, train junior technicians, and collaborate with engineering teams to provide feedback for product improvement. Developing and documenting technical procedures, maintaining detailed service records, and ensuring client satisfaction through prompt and effective support are crucial aspects of this position. The ideal candidate will possess an Associate's or Bachelor's degree in Robotics, Electrical Engineering, Mechanical Engineering, or a related technical field, coupled with a minimum of 5-7 years of hands-on experience in industrial automation and robotics service. Proven expertise in troubleshooting complex electromechanical systems, proficiency with diagnostic tools and software, and a strong understanding of programming industrial robots (e.g., FANUC, ABB, KUKA) are essential. Excellent problem-solving abilities, attention to detail, and strong communication skills are required to effectively interact with clients and internal teams. As this role is fully remote, exceptional self-motivation, time management, and the ability to coordinate support activities and manage travel logistics efficiently are paramount. Our client is committed to providing state-of-the-art automation solutions and offers a dynamic work environment with opportunities for continuous learning and professional growth in the cutting-edge field of robotics.
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Lead Automotive Technician - Remote Diagnostics
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Automotive Technician with expertise in remote diagnostics. This is a unique opportunity to work in a fully remote capacity, leveraging advanced diagnostic tools and technology to support automotive repair operations.
Responsibilities:
Qualifications:
This pivotal role, while based in **Eldoret, Uasin Gishu, KE**, operates entirely remotely, allowing for unparalleled flexibility.
Responsibilities:
- Provide advanced remote diagnostic support for a wide range of vehicle makes and models.
- Analyze complex vehicle data, fault codes, and sensor readings to accurately identify underlying issues.
- Collaborate with on-site technicians to guide them through diagnostic procedures and repair processes.
- Develop and maintain a comprehensive knowledge base of automotive systems, troubleshooting techniques, and common failures.
- Utilize remote diagnostic software and hardware to access vehicle systems and perform initial assessments.
- Interpret technical service bulletins (TSBs) and manufacturer repair information to resolve challenging diagnostic problems.
- Train and mentor junior technicians on effective remote diagnostic strategies and best practices.
- Document diagnostic findings, repair recommendations, and resolution steps meticulously.
- Contribute to the continuous improvement of remote diagnostic protocols and toolsets.
- Stay updated with the latest automotive technologies, trends, and diagnostic advancements.
Qualifications:
- Advanced Diploma or Certification in Automotive Technology or a related field.
- Minimum of 7 years of hands-on experience as an Automotive Technician, with a strong focus on diagnostics.
- Proven expertise in using a wide array of automotive diagnostic equipment and software (e.g., Snap-on, Autel, manufacturer-specific tools).
- Demonstrated ability to interpret complex wiring diagrams and technical schematics.
- Excellent problem-solving skills and a logical approach to troubleshooting.
- Strong communication and interpersonal skills, with the ability to effectively guide and instruct others remotely.
- Familiarity with CAN bus systems and other vehicle network protocols.
- Experience with vehicle electronics, engine management systems, and transmission diagnostics is essential.
- A proactive and self-motivated individual capable of working autonomously in a remote setting.
- Possession of ASE certifications or equivalent is highly desirable.
This pivotal role, while based in **Eldoret, Uasin Gishu, KE**, operates entirely remotely, allowing for unparalleled flexibility.
This advertiser has chosen not to accept applicants from your region.
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Lead Field Service Technician - Industrial Machinery
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician specializing in the installation, maintenance, and repair of industrial machinery. This is a critical, fully remote role that requires extensive travel to client sites to provide exceptional technical support. You will be responsible for diagnosing and resolving complex mechanical, electrical, and hydraulic issues, ensuring optimal performance and uptime of our clients' critical equipment. The ideal candidate will possess a deep understanding of various industrial systems, strong diagnostic capabilities, and a proven track record of delivering high-quality service in challenging environments. As a lead technician, you will also mentor junior team members and contribute to technical documentation and training.
Responsibilities:
Responsibilities:
- Perform installation, commissioning, and preventative maintenance on a wide range of industrial machinery and equipment.
- Diagnose and troubleshoot complex mechanical, electrical, and hydraulic system failures.
- Execute timely and effective repairs, ensuring minimal disruption to client operations.
- Conduct detailed inspections and performance testing of machinery post-maintenance or repair.
- Provide on-site technical support and training to client personnel.
- Maintain accurate and comprehensive service reports, documenting all work performed, parts used, and time spent.
- Adhere to all safety protocols and company guidelines during on-site operations.
- Manage inventory of spare parts and tools for service calls.
- Travel extensively to client locations as required to address service needs.
- Collaborate with engineering and sales teams to provide feedback on product performance and client requirements.
- Mentor and guide junior field service technicians, sharing expertise and best practices.
- Develop and update technical documentation and service manuals.
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Lead Field Service Technician (Remote)
Posted 20 days ago
Job Viewed
Job Description
Our client is looking for a highly experienced and motivated Lead Field Service Technician to join our growing, fully remote operations team. This position is ideal for a seasoned professional who excels at remote diagnostics, troubleshooting, and providing expert guidance to on-site technicians. You will be the primary point of contact for complex technical issues, leveraging your deep knowledge of installation, maintenance, and repair across a wide range of industrial equipment. This role demands exceptional problem-solving abilities, excellent communication skills, and the capacity to guide and mentor junior technicians virtually. You will be responsible for developing remote support strategies, creating comprehensive documentation, and ensuring the highest standards of service delivery. The ability to analyze technical data, identify root causes of problems, and implement effective solutions from a distance is paramount. You will work closely with our product development and customer support teams to provide feedback and drive continuous improvement. This is a remote-first opportunity, requiring a dedicated home office, reliable internet connection, and the ability to work autonomously. You will be expected to manage your schedule effectively and collaborate with team members across different time zones. While the role is remote, it requires a hands-on understanding of mechanical, electrical, and electronic systems typical in installation and maintenance scenarios. Your expertise will be crucial in minimizing downtime and maximizing the operational efficiency of our client's installations. We seek a proactive individual who can anticipate potential issues and offer preemptive solutions. If you have a passion for technical excellence and thrive in a remote work environment, this is the role for you. Successful candidates will demonstrate a strong commitment to customer satisfaction and a proven track record of resolving challenging technical problems remotely.
Responsibilities:
Responsibilities:
- Provide advanced remote technical support for installation, maintenance, and repair issues.
- Diagnose and troubleshoot complex mechanical, electrical, and electronic systems.
- Develop and refine remote troubleshooting protocols and best practices.
- Guide and mentor on-site field service technicians through complex procedures.
- Create and update technical documentation, manuals, and knowledge base articles.
- Analyze service data to identify trends and areas for improvement.
- Collaborate with engineering and product teams on issue resolution and product enhancements.
- Manage service requests and ensure timely resolution of technical problems.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Technical degree or equivalent experience in a relevant field.
- Minimum of 7 years of experience in field service, installation, and maintenance.
- Proven expertise in troubleshooting complex electro-mechanical systems.
- Excellent remote diagnostic and problem-solving skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Proficiency with diagnostic tools and remote access software.
- Ability to work independently and manage time effectively in a remote setting.
- Experience leading or mentoring technical teams is highly desirable.
- Familiarity with industrial automation and control systems.
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Lead Field Service Technician - Complex Systems
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician specializing in complex electromechanical systems. This is a fully remote position, allowing you to manage your service territory and client interactions from home, while being dispatched to client sites as needed. You will be responsible for providing expert-level technical support, installation, maintenance, and repair of sophisticated equipment. The ideal candidate will possess a deep understanding of system diagnostics, troubleshooting methodologies, and a commitment to delivering exceptional customer service.
Key responsibilities include performing on-site installations and commissioning of new equipment, conducting routine preventative maintenance, and troubleshooting and repairing system failures. You will lead diagnostic efforts, identify root causes of issues, and implement effective solutions. The role requires extensive knowledge of electrical, mechanical, and electronic systems, often involving specialized industrial machinery. You will be expected to train and mentor junior technicians, ensuring adherence to safety protocols and quality standards. Strong communication skills are essential for interacting with clients, explaining technical issues, and providing clear documentation. We are looking for a self-motivated individual who can manage their schedule effectively, travel as required within their designated region (primarily serving areas around **Embu, Embu, KE**), and operate with a high degree of autonomy in a remote-first field service structure. If you are a seasoned technician with a passion for solving complex technical challenges and excel in a remote, field-oriented role, we encourage you to apply.
Qualifications:
Key responsibilities include performing on-site installations and commissioning of new equipment, conducting routine preventative maintenance, and troubleshooting and repairing system failures. You will lead diagnostic efforts, identify root causes of issues, and implement effective solutions. The role requires extensive knowledge of electrical, mechanical, and electronic systems, often involving specialized industrial machinery. You will be expected to train and mentor junior technicians, ensuring adherence to safety protocols and quality standards. Strong communication skills are essential for interacting with clients, explaining technical issues, and providing clear documentation. We are looking for a self-motivated individual who can manage their schedule effectively, travel as required within their designated region (primarily serving areas around **Embu, Embu, KE**), and operate with a high degree of autonomy in a remote-first field service structure. If you are a seasoned technician with a passion for solving complex technical challenges and excel in a remote, field-oriented role, we encourage you to apply.
Qualifications:
- Technical degree or certification in Electrical Engineering, Mechanical Engineering, Electronics, or a related field.
- Minimum of 7 years of hands-on experience as a field service technician, with a focus on complex systems.
- Proven expertise in diagnosing and repairing electromechanical, hydraulic, and pneumatic systems.
- Strong understanding of electrical schematics, control systems, and diagnostic tools.
- Excellent troubleshooting, problem-solving, and critical-thinking skills.
- Strong customer service and communication skills.
- Ability to work independently, manage time effectively, and travel as needed.
- Familiarity with safety regulations and procedures.
- Experience leading or mentoring junior technicians is a plus.
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Remote Lead Field Service Technician - Robotics
Posted 20 days ago
Job Viewed
Job Description
Our client, a leader in advanced robotics and automation solutions, is seeking a highly skilled and experienced Lead Field Service Technician to join their remote team, supporting clients across various industries. This is a fully remote position, requiring extensive travel to customer sites as needed, but with primary operational management and support conducted remotely. You will be responsible for the installation, troubleshooting, maintenance, and repair of sophisticated robotic systems and automated equipment. This role demands a deep technical understanding of mechanical, electrical, and software components of industrial robots. You will guide junior technicians, conduct on-site training, and ensure that all service operations meet the highest standards of safety and efficiency. Developing and implementing preventive maintenance programs will be crucial. The ideal candidate will have a proven ability to diagnose complex technical issues, often under pressure, and provide timely and effective solutions. Strong communication skills are essential for liaising with clients, engineering teams, and support staff. A proactive approach to problem-solving and a commitment to continuous learning in the rapidly evolving field of robotics are highly valued. This is an exciting opportunity to work with cutting-edge technology and contribute to the operational success of our global clientele.
Responsibilities:
Responsibilities:
- Perform complex installations, maintenance, and repair of robotic systems and automated machinery.
- Diagnose and troubleshoot mechanical, electrical, and software issues on-site and remotely.
- Provide technical leadership and mentorship to junior field service technicians.
- Develop and implement preventive maintenance schedules and procedures.
- Conduct on-site client training on equipment operation and maintenance.
- Collaborate with engineering and R&D teams to resolve technical challenges.
- Manage service requests and ensure timely resolution of client issues.
- Maintain detailed service records and documentation.
- Ensure compliance with safety regulations and company policies.
- Travel extensively to client locations as required for service and support.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Robotics, or a related technical field.
- Minimum of 7+ years of experience in field service, with a focus on industrial automation and robotics.
- Expertise in diagnosing and repairing complex electromechanical systems.
- Strong understanding of control systems, PLC programming, and industrial networking.
- Proven ability to lead technical teams and provide effective guidance.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to work independently and manage travel effectively.
- Proficiency with diagnostic tools and relevant software.
- Experience with robotic programming languages is a plus.
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8
Lead Field Service Technician (Remote Oversight)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and technically adept Lead Field Service Technician to provide remote oversight and technical guidance. In this fully remote role, you will leverage your extensive knowledge of industrial equipment installation, maintenance, and repair to support a team of field technicians. Your primary responsibility will be to diagnose complex issues remotely, provide expert troubleshooting advice, and ensure the highest standards of service delivery across various client sites.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert remote technical support and troubleshooting for complex equipment issues encountered by field service teams.
- Analyze diagnostic data, schematics, and service manuals to identify root causes of equipment malfunctions.
- Develop and document detailed repair procedures and best practices for common and complex issues.
- Guide field technicians through intricate repair processes via phone, video conferencing, and remote diagnostic tools.
- Review service reports from field technicians to ensure accuracy, completeness, and adherence to standards.
- Identify recurring problems and recommend design or operational improvements to prevent future failures.
- Develop and deliver remote training modules for field service technicians on new equipment and troubleshooting techniques.
- Maintain an up-to-date knowledge base of all serviced equipment, including specifications, common faults, and repair solutions.
- Collaborate with engineering and product support teams to resolve escalated technical issues.
- Contribute to the continuous improvement of remote support processes and tools.
Qualifications:
- Associate's degree or equivalent experience in Electronics, Mechanical Engineering Technology, or a related technical field.
- Minimum of 10 years of hands-on experience in installing, maintaining, and repairing complex industrial machinery or technical equipment.
- Proven expertise in diagnosing and resolving a wide range of mechanical, electrical, and electronic issues.
- Excellent understanding of diagnostic tools, schematics, and technical documentation.
- Exceptional problem-solving, analytical, and critical-thinking skills.
- Outstanding communication and interpersonal skills, with the ability to clearly explain technical concepts to technicians with varying levels of experience.
- Proficiency with remote collaboration tools (e.g., Zoom, Teams, diagnostic software).
- Ability to work independently and manage time effectively in a remote setting.
- Experience in leading or mentoring technical teams is highly desirable.
- Strong customer service orientation and a commitment to quality.
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