17 Lead Field Service Technician jobs in whatjobs
Job Description
Our client is looking for an experienced and technically adept Lead Field Service Technician to join their fully remote team, focusing on providing expert remote support and troubleshooting for critical equipment. This role is instrumental in ensuring the operational uptime of our clients' systems by offering advanced remote diagnostics, guidance, and virtual assistance to on-site technicians. The ideal candidate will possess a comprehensive understanding of complex electromechanical systems, diagnostic software, and remote access technologies. You will be responsible for guiding less experienced technicians, documenting solutions, and collaborating with engineering teams to resolve challenging technical issues. Strong problem-solving skills, excellent communication abilities, and the capacity to work autonomously in a remote environment are essential. This position offers a unique opportunity to leverage your expertise in installation and maintenance without the need for constant travel, supporting operations in **Eldoret, Uasin Gishu, KE**. Responsibilities include performing remote diagnostics on complex machinery and equipment, providing real-time technical support and guidance to field service engineers and customers, troubleshooting and resolving hardware and software issues remotely, documenting all service activities, findings, and resolutions in a clear and concise manner, developing and maintaining technical documentation, including troubleshooting guides and best practices, collaborating with product development and engineering teams to provide feedback on product design and reliability, training and mentoring junior field service technicians on remote support techniques, ensuring customer satisfaction through prompt and effective technical assistance, and staying current with the latest technologies and service procedures. Qualifications should include a Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field. A minimum of 6 years of experience in field service, installation, or maintenance of complex equipment. Proven experience with diagnostic software, remote access tools, and technical documentation. Strong understanding of electromechanical systems, industrial automation, or specialized equipment relevant to the industry. Excellent analytical and problem-solving skills. Exceptional verbal and written communication skills, with the ability to explain complex technical issues clearly. Ability to work independently and manage time effectively in a remote setting. This is an exciting chance to lead technical service efforts from your home.
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Lead Field Service Technician
Posted 20 days ago
Job Viewed
Job Description
Our client is actively recruiting a Lead Field Service Technician to manage and execute complex installation, maintenance, and repair tasks for specialized industrial equipment. This is a fully remote position, allowing you to operate from your home base while coordinating and overseeing field operations. You will be responsible for ensuring the optimal performance and longevity of critical systems, diagnosing intricate technical issues, and implementing effective solutions. This role requires a hands-on approach coupled with strong leadership and communication abilities to guide and support a team of field technicians.
Your responsibilities will encompass: performing advanced troubleshooting and repair of mechanical, electrical, and electronic components; conducting scheduled preventative maintenance to minimize downtime; installing and commissioning new equipment; providing on-site technical support and training to clients; documenting all service activities, findings, and recommendations accurately; managing inventory of spare parts and tools; adhering to strict safety protocols and quality standards; and leading and mentoring junior technicians in their development and task execution.
The successful candidate will possess a relevant technical degree or certification in Mechanical Engineering, Electrical Engineering, or a related field, coupled with a minimum of 7 years of progressive experience in field service or technical support. Proven experience in leading technical teams and managing service operations is essential. You must have a deep understanding of industrial machinery, diagnostic tools, and repair techniques. Exceptional problem-solving skills and the ability to work independently in challenging environments are critical. Excellent communication skills, both written and verbal, are required for client interactions and team coordination. Proficiency with diagnostic software and a valid driver's license are mandatory. As a remote employee, you will be expected to manage your schedule effectively, travel to various sites as needed within your designated service area, and maintain clear communication with the central operations team. This role supports our client's operations in **Garissa, Garissa, KE**, ensuring seamless service delivery across the region from your remote location.
Your responsibilities will encompass: performing advanced troubleshooting and repair of mechanical, electrical, and electronic components; conducting scheduled preventative maintenance to minimize downtime; installing and commissioning new equipment; providing on-site technical support and training to clients; documenting all service activities, findings, and recommendations accurately; managing inventory of spare parts and tools; adhering to strict safety protocols and quality standards; and leading and mentoring junior technicians in their development and task execution.
The successful candidate will possess a relevant technical degree or certification in Mechanical Engineering, Electrical Engineering, or a related field, coupled with a minimum of 7 years of progressive experience in field service or technical support. Proven experience in leading technical teams and managing service operations is essential. You must have a deep understanding of industrial machinery, diagnostic tools, and repair techniques. Exceptional problem-solving skills and the ability to work independently in challenging environments are critical. Excellent communication skills, both written and verbal, are required for client interactions and team coordination. Proficiency with diagnostic software and a valid driver's license are mandatory. As a remote employee, you will be expected to manage your schedule effectively, travel to various sites as needed within your designated service area, and maintain clear communication with the central operations team. This role supports our client's operations in **Garissa, Garissa, KE**, ensuring seamless service delivery across the region from your remote location.
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1
Lead Field Service Technician
Posted 20 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and experienced Lead Field Service Technician to join their remote-first operations team. While this role involves travel to client sites for installations and maintenance, the core management, planning, and coordination functions will be conducted remotely. You will be responsible for overseeing a team of technicians, ensuring the highest standards of service delivery, and resolving complex technical issues. This is a critical role that bridges the gap between our remote operations and on-site execution.Key Responsibilities:
- Lead and manage a team of field service technicians, providing technical guidance, training, and performance feedback.
- Plan and schedule service calls, installations, and maintenance activities efficiently, optimizing routes and resource allocation.
- Diagnose and troubleshoot complex mechanical, electrical, and software issues on various types of equipment.
- Perform installations, upgrades, and repairs of company products according to technical specifications and safety standards.
- Ensure all service activities are documented accurately and timely in the company's service management system.
- Maintain inventory of spare parts and equipment, ensuring availability for service calls.
- Communicate effectively with clients to understand their needs, provide updates, and ensure satisfaction.
- Develop and implement preventative maintenance programs to minimize downtime.
- Liaise with the engineering and support teams to report product issues and suggest improvements.
- Adhere to all company safety policies and procedures, promoting a safe working environment.
- Technical degree or certification in a relevant field (e.g., Mechanical Technology, Electrical Technology, Industrial Maintenance).
- A minimum of 6 years of experience in field service, installation, or maintenance roles, with demonstrated leadership capabilities.
- Proven ability to diagnose and repair complex electromechanical systems.
- Strong understanding of diagnostic tools and techniques.
- Excellent problem-solving and critical-thinking skills.
- Effective communication and interpersonal skills, with the ability to manage a team remotely and interact professionally with clients.
- Proficiency in using service management software and mobile applications.
- Ability to work independently and manage time effectively in a hybrid remote/on-site environment.
- Willingness to travel to client sites as required.
- A strong commitment to customer satisfaction and service excellence.
This advertiser has chosen not to accept applicants from your region.
2
Job Description
Our client is seeking an experienced and highly motivated Lead Field Service Technician to join their globally distributed, remote-first technical support team. This role is crucial for ensuring the smooth operation and maintenance of specialized industrial equipment used by clients across various sectors. While the role is primarily remote, it involves providing expert technical guidance, troubleshooting complex issues, and coordinating on-site support efforts as needed. You will be the primary point of contact for escalated technical problems, leveraging your deep understanding of mechanical, electrical, and software systems to diagnose and resolve issues through remote diagnostics, video conferencing, and detailed instruction to on-site personnel. Your responsibilities will include developing and documenting advanced troubleshooting procedures, creating training materials for junior technicians and end-users, and contributing to the product development feedback loop by identifying recurring issues and suggesting design improvements. You will also manage a team of field technicians, overseeing their schedules, providing mentorship, and ensuring high standards of service delivery. The ideal candidate will have a proven track record in diagnosing and repairing complex electromechanical systems, possess exceptional problem-solving skills, and communicate technical information clearly and concisely to both technical and non-technical audiences. A strong understanding of industrial control systems, PLCs, and network connectivity in industrial settings is essential. This is an exciting opportunity to work autonomously within a supportive remote team, traveling only when absolutely critical for high-level interventions or training. You will play a key role in maintaining client satisfaction and operational efficiency through expert remote support and leadership. Embrace the flexibility and challenge of a role that combines deep technical expertise with leadership, all while working from a remote location.
Location: Fully Remote from **Bungoma, Bungoma, KE**.
Responsibilities:
Location: Fully Remote from **Bungoma, Bungoma, KE**.
Responsibilities:
- Provide expert remote technical support and troubleshooting for complex industrial equipment.
- Develop and document advanced repair and maintenance procedures.
- Train and mentor field service technicians and client personnel.
- Coordinate and oversee on-site service interventions when necessary.
- Analyze equipment performance data to identify trends and areas for improvement.
- Collaborate with engineering teams to provide feedback on product design and functionality.
- Manage service technician schedules and performance.
- Ensure timely and effective resolution of technical issues.
- Maintain accurate service records and reports.
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
- 5+ years of experience in field service and technical support, preferably in an industrial setting.
- Proven expertise in diagnosing and repairing complex electromechanical systems.
- Strong knowledge of industrial control systems (PLCs, HMI).
- Excellent understanding of networking principles in industrial environments.
- Demonstrated leadership and team management skills.
- Exceptional analytical and problem-solving abilities.
- Strong written and verbal communication skills.
- Ability to interpret technical schematics and documentation.
This advertiser has chosen not to accept applicants from your region.
3
Job Description
Our client, a leader in industrial equipment manufacturing, is seeking a highly skilled and motivated Lead Field Service Technician to join their expanding team. This is a fully remote position, though it requires significant travel to client sites for installation, maintenance, and repair of specialized machinery. You will be the primary point of contact for technical support and ensure optimal performance of our client's equipment.
Responsibilities:
Qualifications:
Responsibilities:
- Perform installation, commissioning, and setup of complex industrial machinery at client locations.
- Conduct routine preventive maintenance and inspections to ensure equipment reliability and longevity.
- Diagnose and troubleshoot mechanical, electrical, and hydraulic issues, providing timely and effective repair solutions.
- Respond to emergency service calls and resolve critical equipment failures promptly.
- Provide technical training and guidance to customer personnel on equipment operation and maintenance.
- Prepare detailed service reports, documenting all work performed, parts used, and time spent.
- Manage spare parts inventory and ensure availability for service operations.
- Collaborate with the engineering and product support teams to resolve complex technical challenges and provide feedback for product improvement.
- Adhere to all safety regulations and company policies during field operations.
- Develop and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
- Mentor and support junior technicians, fostering a culture of excellence and continuous learning.
- Utilize remote diagnostic tools and communication technologies to assist in troubleshooting and support.
Qualifications:
- Technical degree or certification in Mechanical Engineering, Electrical Engineering, or a related field.
- Minimum of 5 years of hands-on experience in field service, installation, and maintenance of industrial machinery.
- Strong understanding of mechanical, electrical, hydraulic, and pneumatic systems.
- Proficiency in reading and interpreting technical manuals, blueprints, and schematics.
- Excellent diagnostic and troubleshooting skills with a methodical approach to problem-solving.
- Ability to work independently with minimal supervision and manage time effectively while traveling.
- Strong customer service orientation and excellent interpersonal skills.
- Proficiency in using diagnostic tools, multimeters, and basic hand tools.
- Willingness to travel extensively to various client sites (approximately 70-80% travel).
- Valid driver's license and a clean driving record.
- Experience with remote support tools and technologies is a plus.
- Must have a reliable home office setup for remote administrative tasks and communication.
- This role is based in Kitale, Trans-Nzoia, KE but requires extensive field work and operates remotely for administrative duties.
This advertiser has chosen not to accept applicants from your region.
4
Lead Field Service Technician
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly motivated Lead Field Service Technician to join their innovative team, operating under a fully remote model. This critical role involves overseeing and executing the installation, maintenance, and repair of specialized industrial equipment at various client sites. While the role is remote-first in management and coordination, it requires significant travel to customer locations for hands-on work. The Lead Technician will be responsible for diagnosing complex technical issues, performing preventative maintenance, and ensuring optimal performance of sophisticated machinery. The ideal candidate will possess a robust background in mechanical, electrical, and electronic systems, with a strong aptitude for troubleshooting and problem-solving. You will also be expected to provide technical guidance and support to junior technicians, contributing to their development and ensuring adherence to safety protocols and service standards. Excellent communication and customer service skills are essential, as you will be the primary technical liaison with clients. This position offers an exciting opportunity to utilize your expertise in diverse environments, contributing to the operational efficiency of businesses across various sectors.
Key Responsibilities:
Key Responsibilities:
- Perform advanced installation, maintenance, and repair of complex industrial equipment at customer sites.
- Diagnose and troubleshoot mechanical, electrical, and electronic issues using advanced diagnostic tools.
- Conduct preventative maintenance checks and services to ensure equipment reliability and longevity.
- Provide on-site technical support and guidance to customers.
- Lead and mentor a team of field service technicians, ensuring quality and efficiency of service delivery.
- Develop and maintain detailed service reports, including findings, actions taken, and recommendations.
- Adhere strictly to safety regulations and company protocols during all site operations.
- Manage inventory of spare parts and tools, ensuring adequate stock levels for service needs.
- Collaborate with the engineering and sales teams to provide feedback on product performance and customer requirements.
- Train customers on the proper operation and maintenance of equipment.
- Plan and schedule service visits effectively to optimize routes and minimize downtime.
- Stay current with product updates, technical bulletins, and industry best practices.
- Technical degree or certification in Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related field.
- Minimum of 7 years of hands-on experience in field service, maintenance, and repair of industrial machinery.
- Proven expertise in troubleshooting complex electromechanical systems.
- Strong understanding of electrical schematics, control systems, and diagnostic software.
- Excellent mechanical aptitude and problem-solving skills.
- Demonstrated leadership or supervisory experience is highly desirable.
- Strong customer service and communication skills, with the ability to build rapport with clients.
- Ability to travel extensively and work independently in a remote capacity.
- Proficiency in using diagnostic equipment and tools.
- Valid driver's license and a clean driving record.
- Familiarity with a specific industry (e.g., manufacturing, automation, energy) is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Job Description
Our client is looking for a highly skilled and experienced Lead Field Service Technician to provide remote technical support and guidance for complex industrial equipment. This is a critical, fully remote role that leverages your deep expertise to troubleshoot, diagnose, and resolve issues faced by on-site technicians and customers. You will serve as the primary point of escalation for challenging technical problems, offering expert advice and remote assistance through various communication channels, including video conferencing, phone, and detailed documentation. Your responsibilities will include developing best-practice guides, training materials, and standard operating procedures for equipment installation, maintenance, and repair. You will analyze field reports, identify recurring issues, and provide feedback to the engineering and product development teams to drive product improvements. The ideal candidate will possess extensive hands-on experience with electromechanical systems, sophisticated diagnostic tools, and a strong understanding of troubleshooting methodologies. Exceptional communication and problem-solving skills are essential, as you will be guiding less experienced personnel remotely. This role requires a proactive, detail-oriented individual who can effectively translate complex technical information into actionable steps for field teams. You will play a vital role in ensuring minimal downtime and maximizing the performance of our client's equipment globally, all from your remote workstation. Your ability to remain calm under pressure and provide clear, concise guidance in high-stakes situations will be key to your success. Join our client's innovative technical support structure and contribute to their commitment to exceptional customer service and product reliability through remote expertise.
Responsibilities:
Responsibilities:
- Provide remote technical support and expertise for complex industrial equipment installations, maintenance, and repairs.
- Serve as the primary escalation point for difficult technical issues, guiding field technicians through troubleshooting processes.
- Develop and maintain comprehensive technical documentation, including repair manuals, service bulletins, and FAQs.
- Create and deliver remote training programs for field service technicians and customer support staff.
- Analyze field service reports and diagnostic data to identify trends, root causes of failures, and areas for product improvement.
- Collaborate with engineering, manufacturing, and quality assurance teams to resolve product issues.
- Diagnose equipment malfunctions using remote monitoring tools and diagnostic software.
- Offer expert advice on preventive maintenance schedules and best practices.
- Ensure customer satisfaction by facilitating timely and effective resolution of technical problems.
- Stay updated on product developments, new technologies, and service procedures.
- High School Diploma or equivalent; Technical certification or Associate's degree in a relevant field is preferred.
- Minimum of 7 years of experience in field service, installation, maintenance, and repair of complex industrial machinery.
- Proven expertise in electromechanical systems, hydraulics, pneumatics, and control systems.
- Strong troubleshooting and diagnostic skills, with the ability to analyze complex technical problems remotely.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to varying audiences.
- Proficiency in using remote diagnostic tools and video conferencing platforms.
- Ability to develop training materials and conduct remote training sessions.
- Strong organizational skills and the ability to manage multiple support requests simultaneously.
- Proactive and customer-focused mindset, with a commitment to resolving issues effectively.
- Experience in a lead or supervisory role within a technical support environment is a plus.
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6
Lead Field Service Technician
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking an experienced and adaptable Lead Field Service Technician to join their fully remote operations team. This role focuses on overseeing and executing complex installation, maintenance, and repair tasks for our cutting-edge technological systems. While the role is remote, it requires extensive travel to client sites across various regions as needed. The ideal candidate will possess deep technical expertise in mechanical, electrical, and electronic systems, with a proven ability to troubleshoot and resolve intricate issues. You will be responsible for leading a team of technicians, providing technical guidance, training, and ensuring adherence to safety protocols and quality standards. Key responsibilities include diagnosing system malfunctions, performing preventative maintenance, coordinating service schedules, and documenting all service activities accurately. This position demands excellent problem-solving skills, a strong sense of responsibility, and the ability to work autonomously while maintaining clear communication with the central support teams. You will be instrumental in ensuring the optimal performance and longevity of our installed base. Experience with diagnostic tools, software updates, and customer interaction is crucial. The ability to adapt to new technologies and rapidly changing environments is essential. A technical diploma or degree in a relevant field (e.g., Electronics Engineering Technology, Mechanical Engineering) or equivalent work experience is required. We are looking for a motivated individual who can manage their time effectively, prioritize tasks, and deliver exceptional service.
While this role is fully remote, it requires significant on-site work and travel to various locations, including supporting our infrastructure in Naivasha, KE .
While this role is fully remote, it requires significant on-site work and travel to various locations, including supporting our infrastructure in Naivasha, KE .
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7
Lead Field Service Technician
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly skilled Lead Field Service Technician to oversee a team responsible for the installation, maintenance, and repair of complex industrial machinery and equipment. This role is entirely remote, focusing on remote diagnostics, virtual support, and managing on-site technician deployments. You will be responsible for providing expert technical guidance and support to field technicians, troubleshooting challenging issues, and ensuring the highest levels of customer satisfaction. The Lead Field Service Technician will develop and implement preventative maintenance schedules, analyze equipment performance data, and recommend upgrades or modifications to improve reliability and efficiency. This position requires a deep understanding of mechanical, electrical, and electronic systems, along with strong diagnostic and problem-solving abilities. You will also be involved in training new technicians, documenting procedures, and maintaining detailed service reports. While the role is remote, occasional travel for critical on-site interventions or team leadership meetings may be required, but the core function is remote oversight and support. Excellent communication skills are essential for liaising with customers, internal engineering teams, and management. A proven track record of leading technical teams and successfully resolving complex equipment failures is a must. You should be proficient with diagnostic tools, testing equipment, and relevant software. The ideal candidate will have a strong background in industrial equipment servicing, a technical degree or equivalent experience, and at least 7 years of progressive experience in a field service capacity. This is a fantastic opportunity to leverage your expertise in a leading role, remotely managing critical service operations and ensuring optimal performance of sophisticated machinery. You will be contributing to operational excellence from your home office, providing vital support to our client's operations in and around Ongata Rongai, Kajiado, KE . Your ability to think critically and act decisively under pressure will be key to your success in this demanding position.
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8
Lead Field Service Technician
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician for a fully remote position. This role is pivotal in overseeing and coordinating on-site installation, maintenance, and repair services for complex equipment and systems. While the role is remote, the individual will be responsible for managing and supporting a team of technicians across various locations, ensuring timely and efficient service delivery. You will act as a technical expert, providing guidance and troubleshooting support to field teams, and resolving escalated customer issues. Key responsibilities include developing and implementing maintenance schedules, ensuring adherence to safety protocols, and maintaining detailed service records. The ideal candidate will possess a strong technical aptitude in a relevant industry (e.g., industrial machinery, IT infrastructure, HVAC), coupled with excellent leadership and problem-solving abilities. You will be responsible for training and mentoring junior technicians, and for driving continuous improvement in service quality. This position requires exceptional communication and organizational skills, with the ability to manage multiple priorities effectively in a remote setting. While the role has a conceptual link to **Ruiru, Kiambu, KE**, the work is performed entirely remotely. The successful candidate will be adept at utilizing remote diagnostic tools and technologies. We are looking for an individual who can foster a collaborative team environment and ensure customer satisfaction through proactive and responsive service. A deep understanding of preventive maintenance strategies and a commitment to upholding high standards of technical excellence are essential. Join our client's dedicated service team and play a crucial role in ensuring the optimal performance and longevity of their clients' critical assets.
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