Explore numerous hotel job opportunities in Hotel Operations Manager
80100 Nairobi, Nairobi
KES350000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a leading hospitality group, is seeking a seasoned Hotel Operations Manager to oversee the daily operations of their prestigious property. This role offers a hybrid work arrangement, allowing for a blend of on-site management and remote administrative tasks. You will be responsible for ensuring the highest standards of guest service, operational efficiency, and staff performance across all hotel departments, including front desk, housekeeping, food and beverage, and maintenance. The ideal candidate possesses strong leadership abilities, a deep understanding of hotel management best practices, and a passion for delivering exceptional guest experiences.
Key Responsibilities:
Qualifications:
This is an exciting opportunity to take on a leadership role in a renowned establishment and contribute to its continued success. If you are a results-oriented leader with a passion for hospitality, we encourage you to apply.
Key Responsibilities:
- Oversee and manage all hotel departments to ensure smooth and efficient operations.
- Develop and implement operational strategies to enhance guest satisfaction and profitability.
- Manage staff, including recruitment, training, scheduling, and performance evaluation.
- Ensure adherence to all health, safety, and hygiene standards.
- Control operational costs and manage budgets effectively.
- Develop and maintain relationships with suppliers and vendors.
- Implement and monitor quality control measures across all services.
- Handle guest complaints and resolve issues promptly and professionally.
- Collaborate with the sales and marketing team to drive revenue.
- Conduct regular inspections of facilities and services.
- Contribute to strategic planning and business development initiatives.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 5 years of progressive experience in hotel operations management.
- Proven track record of successfully managing hotel operations and leading diverse teams.
- In-depth knowledge of hotel management systems and industry best practices.
- Strong financial acumen and experience with budgeting and cost control.
- Excellent leadership, communication, problem-solving, and customer service skills.
- Ability to work effectively both on-site and remotely as part of a hybrid work model.
- Passion for the hospitality industry and delivering outstanding guest experiences.
- Experience within the Mombasa, Mombasa, KE hospitality sector is highly preferred.
This is an exciting opportunity to take on a leadership role in a renowned establishment and contribute to its continued success. If you are a results-oriented leader with a passion for hospitality, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
0
Hotel Operations Manager
80100 Nairobi, Nairobi
KES2000000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a premier hospitality establishment in Mombasa, Mombasa, KE , is seeking an experienced and dynamic Hotel Operations Manager. This role is a crucial part of our management team, responsible for overseeing the day-to-day operations of the hotel to ensure guest satisfaction and profitability. You will manage various departments including Front Office, Housekeeping, Food & Beverage, and ensure seamless coordination between them. The ideal candidate will have a strong understanding of hotel management principles, exceptional leadership skills, and a passion for delivering outstanding guest experiences. This is a hybrid role, requiring a balance of on-site presence for operational oversight and strategic planning, with flexibility for remote work on specific tasks and reporting.
Key Responsibilities:
Qualifications:
This is an exciting opportunity to contribute to the success of a renowned hotel in Mombasa, Mombasa, KE , with a flexible hybrid work arrangement.
Key Responsibilities:
- Supervise and direct the activities of all hotel departments to ensure smooth and efficient operations.
- Develop and implement operational strategies to enhance guest satisfaction and maximize revenue.
- Manage departmental budgets, control costs, and identify opportunities for improved profitability.
- Ensure compliance with all health, safety, and hygiene standards and regulations.
- Recruit, train, and motivate hotel staff to deliver exceptional service.
- Handle guest complaints and resolve issues promptly and effectively.
- Monitor market trends and competitor activities to identify opportunities and challenges.
- Develop and maintain strong relationships with guests, suppliers, and local communities.
- Prepare operational reports and present findings and recommendations to senior management.
- Oversee the maintenance and upkeep of hotel facilities and equipment.
- Implement and enforce hotel policies and procedures.
- Lead by example, fostering a positive and productive work environment.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management.
- Proven track record in managing multiple hotel departments.
- Strong understanding of hotel revenue management and cost control.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS).
- Ability to work under pressure and make sound decisions.
- Knowledge of Kenyan hospitality regulations.
- Flexibility to work varied hours, including weekends and holidays, as required by the role.
- Commitment to providing exceptional guest service.
This is an exciting opportunity to contribute to the success of a renowned hotel in Mombasa, Mombasa, KE , with a flexible hybrid work arrangement.
This advertiser has chosen not to accept applicants from your region.
1
Hotel Operations Manager
80100 Nairobi, Nairobi
KES120000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client seeks a dynamic and results-oriented Hotel Operations Manager to oversee and manage the daily operations of their hospitality establishment. This is a fully remote position that requires strong leadership, excellent organizational skills, and a passion for delivering exceptional guest experiences. The successful candidate will be responsible for ensuring smooth and efficient operations across all departments, including front desk, housekeeping, food and beverage, and maintenance. Key duties include developing and implementing operational policies and procedures, managing staff performance and training, controlling budgets, and optimizing resource allocation. You will also be tasked with enhancing guest satisfaction through proactive problem-solving and ensuring high standards of service quality. This role demands a deep understanding of the hospitality industry, including current trends and best practices. You will work closely with the management team to drive revenue growth, manage costs, and maintain a positive and productive work environment for all staff members. The ability to effectively communicate with guests, staff, and stakeholders is paramount. This position requires a strategic thinker with a proven ability to lead teams, make sound decisions under pressure, and adapt to changing market demands. We are looking for an individual who is dedicated to excellence and committed to elevating the overall guest experience. This remote role offers the flexibility to manage operations from anywhere, focusing on strategic oversight and performance management.
This advertiser has chosen not to accept applicants from your region.
2
Senior Hotel Operations Manager
80100 Nairobi, Nairobi
KES300000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a luxury hospitality group, is seeking a seasoned and dynamic Senior Hotel Operations Manager to oversee the seamless functioning of their esteemed properties. This fully remote role demands a leader with extensive experience in all facets of hotel management, from guest services and front desk operations to housekeeping, food and beverage, and staff management. You will be responsible for setting high standards for service excellence, ensuring guest satisfaction, and driving operational efficiency and profitability. The ideal candidate possesses exceptional leadership, communication, and problem-solving skills, with a proven track record of successfully managing complex hotel operations. Your responsibilities will include developing and implementing operational policies and procedures, managing budgets and financial performance, recruiting, training, and motivating a high-performing team, and ensuring compliance with health, safety, and hygiene standards. This remote position requires strong strategic planning abilities and the capacity to oversee multiple aspects of operations from a distance. You will collaborate with department heads, marketing teams, and ownership to achieve business objectives and enhance the guest experience. Experience with hotel management software, revenue management strategies, and customer relationship management (CRM) systems is essential. We are looking for an innovative leader who can anticipate guest needs, resolve issues promptly, and create memorable experiences. This is a remarkable opportunity to contribute to the success of a prestigious hospitality brand and elevate operational standards across properties, all while enjoying the flexibility of a fully remote work arrangement. Our client is committed to delivering unparalleled guest experiences and fostering a culture of excellence within their teams.
Responsibilities:
Responsibilities:
- Oversee all daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Develop and implement operational policies and procedures to ensure efficiency and service quality.
- Manage departmental budgets, control costs, and monitor financial performance to achieve revenue goals.
- Recruit, train, supervise, and motivate hotel staff, fostering a positive and productive work environment.
- Ensure the highest standards of guest service and satisfaction are consistently met.
- Address and resolve guest complaints and issues promptly and effectively.
- Implement and maintain health, safety, and hygiene standards across all hotel departments.
- Develop and execute strategies to enhance guest experience and build customer loyalty.
- Collaborate with sales and marketing teams to support promotional activities and drive occupancy.
- Manage relationships with vendors and suppliers, ensuring quality and cost-effectiveness.
- Conduct regular performance reviews and provide feedback to staff.
- Stay informed about industry trends and best practices in hotel management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role.
- Proven track record of successfully managing hotel operations and driving profitability.
- In-depth knowledge of all hotel departments and operational functions.
- Strong financial acumen and experience with budgeting and P&L management.
- Excellent leadership, team management, and motivational skills.
- Exceptional customer service and problem-solving abilities.
- Proficiency in hotel management software (PMS) and point-of-sale (POS) systems.
- Strong communication and interpersonal skills for effective remote leadership.
- Ability to work independently, make sound decisions, and manage multiple priorities in a remote setting.
This advertiser has chosen not to accept applicants from your region.
3
Luxury Hotel Operations Director
80205 Nairobi, Nairobi
KES250000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a prestigious international hotel group, is seeking an exceptional and results-oriented Luxury Hotel Operations Director to oversee operations from a remote capacity. This pivotal role requires a seasoned hospitality leader who can drive excellence in guest services, operational efficiency, and profitability across multiple properties managed from afar. The ideal candidate will have a deep understanding of all hotel departments, including F&B, Rooms Division, Housekeeping, and Front Office, with a proven ability to implement world-class standards and guest experiences. You will be responsible for developing and executing operational strategies, setting performance goals, and ensuring adherence to luxury service standards. This is a remote-first position, necessitating strong remote leadership, communication, and delegation skills. You will work closely with on-site General Managers and department heads, providing guidance, support, and performance evaluations. The role involves budget management, cost control, revenue enhancement initiatives, and strategic planning to maximize operational success. We are looking for an individual with a passion for hospitality, a keen eye for detail, and the ability to inspire and motivate teams through effective virtual leadership. Your expertise in quality assurance, guest satisfaction, and operational innovation will be critical. This position offers a unique opportunity to shape the operational excellence of luxury properties within a global brand, providing the flexibility and autonomy of a fully remote role. The successful candidate will be a proactive problem-solver and a strategic thinker dedicated to maintaining the highest standards of service and operational integrity.
Key Responsibilities:
Key Responsibilities:
- Oversee and direct the daily operations of luxury hotels from a remote perspective.
- Develop and implement operational strategies to enhance guest satisfaction and operational efficiency.
- Set performance standards and KPIs for all hotel departments and monitor performance against these goals.
- Manage operational budgets, control costs, and identify opportunities for revenue growth.
- Provide leadership, guidance, and support to on-site General Managers and department heads.
- Ensure adherence to luxury service standards and brand guidelines across all properties.
- Drive initiatives for service improvement, operational innovation, and sustainable practices.
- Conduct regular remote reviews of operational performance, facilities, and guest feedback.
- Manage relationships with key stakeholders, including corporate management, local authorities, and vendors.
- Develop and implement training programs to enhance staff capabilities and service delivery.
- Maintain a strong understanding of industry trends and best practices in luxury hospitality.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 10 years of progressive experience in hotel operations, with at least 5 years in senior leadership roles (e.g., General Manager, Operations Director).
- Extensive experience with luxury hotel brands and operations.
- Proven ability to lead and manage teams remotely.
- Strong financial acumen, including budgeting, P&L management, and cost control.
- Excellent communication, interpersonal, and negotiation skills.
- Proficiency in hotel management software and operational tools.
- Strategic thinker with a passion for delivering exceptional guest experiences.
- Ability to travel occasionally as needed for site visits or key events.
This advertiser has chosen not to accept applicants from your region.
4
Luxury Hotel Operations Manager
80100 Nairobi, Nairobi
KES2000000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an experienced and visionary Luxury Hotel Operations Manager to lead their premier hospitality establishment. This is a unique, fully remote opportunity for a leader passionate about delivering unparalleled guest experiences and driving operational excellence. The successful candidate will oversee all aspects of hotel operations, ensuring the highest standards of service, quality, and guest satisfaction are consistently met. You will be instrumental in developing and implementing strategic initiatives to enhance revenue, control costs, and maintain the reputation of the hotel. This role requires exceptional leadership skills, a deep understanding of luxury hospitality trends, and a proven ability to manage diverse teams effectively. You will be responsible for budgeting, staff training, inventory management, and ensuring compliance with all health and safety regulations.
Responsibilities:
Responsibilities:
- Oversee all daily hotel operations, including front desk, housekeeping, food & beverage, and guest services.
- Develop and implement operational policies and procedures to ensure efficiency and high standards of service.
- Manage departmental budgets, controlling expenses and maximizing profitability.
- Lead, motivate, and train a diverse team of hospitality professionals to deliver exceptional guest experiences.
- Ensure compliance with all local and international hospitality standards, health, safety, and sanitation regulations.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Monitor guest feedback and implement improvements based on reviews and surveys.
- Manage vendor relationships and procurement processes for supplies and services.
- Collaborate with the marketing and sales teams to develop promotional strategies and drive occupancy.
- Maintain the physical condition of the hotel through regular inspections and proactive maintenance plans.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel management, with at least 4 years in a senior operational role within the luxury segment.
- Proven track record of successfully managing complex hotel operations and achieving financial targets.
- Strong understanding of luxury hospitality standards and guest expectations.
- Exceptional leadership, team-building, and communication skills.
- Proficiency in Property Management Systems (PMS) and other relevant hotel software.
- Ability to analyze financial data and develop effective operational strategies.
- Excellent problem-solving and decision-making abilities.
- A passion for service excellence and a commitment to continuous improvement.
- This role is fully remote, with the operational oversight for a property in **Mombasa, Mombasa, KE**. The ideal candidate will demonstrate the ability to manage operations from a distance effectively.
This advertiser has chosen not to accept applicants from your region.
5
Senior Hotel Operations Manager
60100 Bahati, Nairobi
KES100000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client seeks a seasoned and dynamic Senior Hotel Operations Manager to oversee all day-to-day operations at their premier establishment in **Mlolongo, Machakos, KE**. This leadership role demands a comprehensive understanding of the hospitality industry, with a proven track record in managing diverse departments including front office, housekeeping, food and beverage, and banqueting. You will be responsible for ensuring the highest standards of guest service, operational efficiency, and financial performance. Key duties include developing and implementing operational strategies, managing budgets, controlling costs, and maximizing revenue. The Senior Operations Manager will also be tasked with staff recruitment, training, motivation, and performance management, fostering a positive and productive work environment. You will ensure compliance with health, safety, and sanitation regulations, and lead initiatives to enhance guest satisfaction and loyalty. The ideal candidate possesses strong leadership, communication, and problem-solving skills, with a keen eye for detail and a passion for delivering exceptional experiences. Experience with hotel management systems and proficiency in financial reporting are essential. This role requires active on-site presence to effectively manage the team and ensure smooth operations. You will be the driving force behind maintaining the hotel's reputation for excellence and achieving its business objectives. This is an exciting opportunity to lead a dedicated team and contribute significantly to the success of a renowned hospitality brand.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Hotel Operations Manager
10102 Bahati, Nairobi
KES150000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for a seasoned Senior Hotel Operations Manager to oversee and optimize the day-to-day operations of our luxury hospitality offerings. This is a unique, fully remote opportunity for a leader passionate about delivering exceptional guest experiences and driving operational excellence across various properties. You will be responsible for managing diverse teams, implementing strategic initiatives, and ensuring all departments function seamlessly to meet and exceed guest expectations. This role requires a proactive and detail-oriented individual who can effectively manage multiple priorities and maintain high standards of service and efficiency, all from a remote work environment.
Responsibilities:
Responsibilities:
- Oversee and coordinate all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage staff performance, including recruitment, training, scheduling, and performance evaluations.
- Ensure compliance with all health, safety, and sanitation regulations.
- Monitor departmental budgets, control expenses, and identify cost-saving opportunities.
- Develop and maintain strong relationships with vendors and suppliers.
- Implement and uphold brand standards and service quality metrics.
- Analyze operational data and generate reports for senior management.
- Resolve guest complaints and service issues promptly and effectively.
- Drive initiatives for service improvement and operational efficiency across all managed properties.
- Lead and inspire a culture of service excellence and teamwork.
- Manage online reputation and customer feedback mechanisms.
- Oversee inventory management and procurement processes.
- Proven experience as a Hotel Operations Manager or similar senior role in the hospitality industry.
- Strong understanding of hotel management software and operational systems.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage budgets and control costs.
- Knowledge of health, safety, and hospitality regulations.
- Proficiency in remote collaboration tools and virtual team management.
- Ability to adapt to a fast-paced and dynamic work environment.
- A passion for delivering outstanding guest experiences.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Experience in multi-property management is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
7
Remote Hotel Operations Manager
80201 Nairobi, Nairobi
KES110000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking a dynamic and experienced Remote Hotel Operations Manager to oversee the operational efficiency and guest satisfaction for their properties. This position is fully remote, allowing you to manage operations and strategic initiatives from your preferred location. You will be responsible for setting operational standards, managing departmental performance, and ensuring the delivery of exceptional guest experiences. This role demands a comprehensive understanding of hotel management, including front office, housekeeping, food and beverage, and maintenance. You will work closely with on-site management teams, providing guidance, support, and strategic direction to achieve business objectives. Key responsibilities include developing and implementing operational policies and procedures, monitoring financial performance against budgets, conducting regular performance reviews, and driving continuous improvement initiatives. You will also be involved in staff training and development, ensuring a highly skilled and motivated workforce. The ideal candidate will have a degree in Hospitality Management or a related field, with extensive experience in hotel operations management. Strong leadership, financial acumen, and excellent communication and interpersonal skills are essential for effective remote management. The ability to analyze operational data, identify trends, and implement data-driven solutions is crucial. Proficiency with hotel management software and digital communication platforms is required. This is an exceptional opportunity for a seasoned hospitality professional to lead and inspire teams remotely, contributing to the success of prestigious establishments. The role is associated with the tourism destination of Malindi, Kilifi, KE but is fully remote.
This advertiser has chosen not to accept applicants from your region.
8
Director of Hotel Operations
80100 Nairobi, Nairobi
KES4500000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a seasoned and visionary Director of Hotel Operations to lead their hospitality ventures in a fully remote capacity. This executive role is responsible for setting the strategic direction for all hotel operations, ensuring exceptional guest experiences, driving revenue growth, and maintaining high standards of service excellence across all properties. You will oversee key operational areas including front office, food and beverage, housekeeping, and maintenance, while fostering a culture of continuous improvement and team development. The ideal candidate will possess a deep understanding of the hospitality industry, a proven track record in managing complex hotel operations, and a passion for delivering outstanding customer satisfaction. Responsibilities include developing and implementing operational policies and procedures, managing budgets and P&Ls, optimizing resource allocation, and ensuring compliance with health, safety, and brand standards. As a remote-first leader, exceptional communication, strong leadership presence, and the ability to inspire and motivate dispersed teams are crucial. You will leverage technology and data analytics to monitor performance, identify trends, and make informed strategic decisions. This is a unique opportunity to shape the future of a growing hospitality brand from a remote setting, influencing operations that are intrinsically linked to the vibrant tourist destination of **Mombasa, Mombasa, KE**.
Responsibilities:
Responsibilities:
- Develop and execute strategic operational plans for all hotel properties.
- Oversee daily hotel operations, ensuring efficiency and quality service delivery.
- Manage budgets, P&Ls, and financial performance of hotel operations.
- Implement and enforce operational standards, policies, and procedures.
- Drive initiatives to enhance guest satisfaction and loyalty programs.
- Lead, mentor, and develop a team of hotel managers and operational staff.
- Ensure compliance with health, safety, and regulatory requirements.
- Identify opportunities for revenue generation and cost optimization.
- Collaborate with marketing and sales teams to drive business.
- Monitor industry trends and best practices to maintain a competitive edge.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
- Minimum of 10 years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role (e.g., General Manager, Director of Operations).
- Demonstrated success in managing multiple hotel properties or a large-scale resort.
- Strong financial acumen, including P&L management and budgeting.
- Exceptional leadership, communication, and interpersonal skills.
- Proven ability to motivate and manage remote teams.
- Deep understanding of hotel operations, including F&B, rooms division, and sales.
- Proficiency in hotel management software and reporting tools.
- Commitment to delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
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