31 Front Desk Staff jobs in Nairobi

Who You'll Work With
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Your Impact
As the Office Services Assistant, you will oversee daily office operations to ensure a clean, organized, and efficient work environment.

You will manage the office supplies inventory, placing orders as needed, and coordinate the maintenance and repair of office equipment and facilities. Your role will include assisting with scheduling meetings, appointments, and travel arrangements for staff, as well as handling incoming and outgoing correspondence, including emails, phone calls, and mail.

You will support HR functions such as onboarding new employees and maintaining employee records. Additionally, you will organize and coordinate company events, meetings, and conferences, while maintaining office policies and procedures to ensure compliance with company standards. Providing general administrative support to the team as required will also be a key part of your responsibilities.

Your Qualifications and Skills

• Bachelor's degree in Business Administration, Office Management, or a related field
• Proven experience as an Office Administrator, Office Manager, or similar role
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Attention to detail and problem-solving skills
• Knowledge of office management systems and procedures
• Excellent verbal and written communication skills

About Skillmind Software:

Skillmind Software is a leading technology company specializing in HR, Payroll, ERP, and Business Automation systems. We are a fast-paced organization serving clients across Africa, India, and the Middle East, with a team of developers, project managers, and business professionals working collaboratively to deliver world-class software products.

We are looking for a dynamic
Office Administration Assistant
who can provide efficient administrative, clerical, and coordination support to our operations. The ideal candidate should have prior experience working in a busy corporate environment — preferably in the software or technology industry — and should possess strong communication, organizational, and multitasking skills.

Role Overview:

The Office Administration Assistant will be responsible for ensuring smooth day-to-day operations of the office. This includes managing documentation, correspondence, scheduling, procurement coordination, petty cash handling, and supporting management and project teams. The role requires a proactive individual who can independently manage multiple priorities while maintaining a high level of professionalism and confidentiality.

Key Responsibilities:

Administrative & Office Management

• Manage day-to-day office operations and ensure a well-organized working environment
• Maintain cleanliness, orderliness, and readiness of office facilities and equipment
• Handle office supply inventory, vendor coordination, and procurement follow-ups
• Oversee office maintenance, repairs, and logistics support for internal and external activities
• Coordinate with housekeeping, IT support, and security to ensure efficient functioning of the office

Documentation & Communication

• Draft, proofread, and format correspondence, reports, memos, and company documents
• Maintain both digital and physical filing systems for company records and project documentation
• Manage incoming and outgoing correspondence (letters, parcels, official emails)
• Ensure timely internal communication between departments and management
• Prepare meeting notes, minutes, and follow up on assigned action items

Front Office & Liaison Activities

• Act as the first point of contact for visitors, clients, and vendors
• Handle phone calls, schedule appointments, and coordinate meetings for management
• Liaise with clients, service providers, and partners professionally and promptly
• Facilitate travel arrangements, hotel bookings, and logistics for team members or visiting clients
• Support HR in onboarding new employees and coordinating office orientation

Petty Cash & Finance Support

• Manage petty cash transactions and maintain accurate records
• Prepare expense reports, payment vouchers, and reconciliations
• Coordinate with the accounts team to ensure timely submission of expense claims and receipts
• Support procurement and invoice tracking as needed

Team Coordination & Support

• Assist management and project teams with scheduling, documentation, and logistical support
• Follow up on pending tasks, deadlines, and communications across departments
• Maintain a staff attendance register and update leave records where required
• Support event planning, staff meetings, and internal communication activities
• Help in coordinating project or client-related documentation as per company standards

Compliance & Confidentiality

• Ensure proper document control and adherence to company policies and procedures
• Maintain confidentiality of sensitive business and personnel information
• Support administrative compliance with audits, licensing renewals, and statutory filings

Required Skills & Experience:

• Diploma or Bachelor's degree in Business Administration, Office Management, or a related field
• Minimum 3–5 years of experience as an Office Administrator, Administrative Assistant, or similar role (experience in a software or IT company is an added advantage)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace tools
• Excellent written and verbal communication skills
• Strong organizational, multitasking, and time management abilities
• Good understanding of record keeping, document filing, and correspondence management
• Experience in managing petty cash, vendor payments, and procurement support
• Familiarity with using CRM or ERP systems for basic administrative functions
• Professional demeanor with the ability to handle clients, vendors, and senior management efficiently
• Ability to prioritize and handle multiple assignments with minimal supervision
• Integrity, discretion, and reliability in managing confidential company information

Preferred / Nice-to-Have:

• Experience working in a fast-paced, technology-driven environment
• Knowledge of project documentation and technical file organization
• Basic understanding of HR coordination and employee engagement support
• Exposure to digital office tools such as Slack, Asana, or JIRA
• Experience with inventory or facility management software

Personal Attributes:

• Highly organized and detail-oriented
• Excellent interpersonal and customer service skills
• Proactive and resourceful with a "get things done" attitude
• Polite, professional, and calm under pressure
• Team player with a positive outlook and willingness to assist colleagues
• Reliable, disciplined, and punctual

Reporting & Team Structure:

• Reports to: Office Manager / Operations Director / CEO (as assigned)
• Works closely with: HR, Finance, Projects, and Technical Teams

What We Offer:

• Competitive salary and performance-based incentives
• Professional working environment with exposure to the software industry
• Opportunities for skill growth and development
• Supportive, collaborative, and innovation-driven culture

Join Skillmind Software and be part of a dynamic environment where you'll play a key role in ensuring smooth operations, communication flow, and coordination that keeps our growing team and projects running efficiently.

Company Description

Hillspan Insurance Brokers Ltd is a fully fledged insurance brokerage and leading provider of insurance and risk management solutions. Our dynamic team of insurance professionals is committed to offering innovative and cutting-edge solutions that revolutionize the traditional insurance broking landscape. We focus on delivering exceptional quality services, ensuring utmost customer satisfaction, and providing excellent value for our clients' investments.

Role Description

This is a full-time on-site role for a Customer Service Officer, located in Nairobi County, Kenya. The Customer Service Officer will be responsible for managing customer inquiries, manage front office/reception, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. The role involves daily interaction with clients to address their needs, resolving any issues, and maintaining positive relationships to ensure a high level of customer service.

Qualifications and responsibilities

• Interpersonal Skills and Customer Support skills
• Customer Satisfaction, Customer Service, and Customer Experience skills
• Strong communication and problem-solving abilities
• Ability to work effectively in a team and manage multiple tasks simultaneously
• Proficiency in using customer service software and tools
• Relevant experience in the financial services industry is a plus
• Bachelor's degree in Business or related field

Company Description

Jibu Lavington is a water purification organization that provides clean and purified water to different clients within the region of Lavington.

Role Description

This is a full-time on-site role for a Customer Service specialist at Jibu Lavington located along Ngong Road opposite Posta in Nairobi County, Kenya. Working hours will be between 8.30am to 8.00pm from Monday to Saturday.

Salary : 25,000Ksh per month

They will be required to :

• Receive calls from customers requiring delivery services.
• Use a POS system to manage customer orders.
• Phone call follow up on customer reception of order and payments made.
• Providing excellent service to clients who come physically for their own products.
• Following up customers for feedback on improvement of services.
• Managing customer inquiries and concerns.

Qualifications

• Experience in Customer service roles/Front office roles for over 3 years is required
• Phone Etiquette, Customer Service, and Communication skills
• Excellent interpersonal and organizational skills
• Ability to multitask and prioritize tasks efficiently
• Excellent verbal and written communication skills

Company Description

Dev Centre House helps enterprise clients transform their businesses digitally by providing expert software engineering services. Our teams have built software products used by millions of people. We are a highly motivated team of software people who believe that passion for work can impact the world through excellent code and beautiful design. We deploy highly dedicated and motivated squads for our clients, ensuring that our positive attitude and energy trickle down into their products. We selectively take on projects that provide win-win scenarios, building partnerships on honesty and transparency.

Role Description

This is a full-time remote role for a Customer Service Support specialist. The Customer Service Support specialist will be responsible for providing excellent customer support, handling customer inquiries, ensuring customer satisfaction, and offering technical support. The role involves managing communication via phone and other channels, maintaining proper phone etiquette, and delivering efficient and effective service to customers.

Key Responsibilities:

• Handle incoming calls, emails, and chat messages from customers in a professional and timely manner.
• Communicate clearly and effectively to provide accurate information about products, services, and company policies.
• Resolve customer inquiries, complaints, and issues with patience, empathy, and efficiency.
• Assist in representing Emere positively in the market through customer engagement and feedback.
• Collaborate with the design team on marketing campaigns and provide customer insights to improve local promotions.
• Collect feedback from customers and share insights with the team for service and marketing improvement.
• Maintain a positive, energetic, and helpful approach in all customer interactions.

Key Qualifications

• Customer Support and Technical Support skills
• Strong Interpersonal Skills and Customer Satisfaction focus
• Effective Phone Etiquette and communication skills
• Ability to work independently and remotely
• Experience in providing support in a technical environment is a plus
• Relevant experience in a customer service role is a plus
• Tech-savvy with basic computer skills (MS Office, email, CRM systems).
• Creative mindset with an interest in marketing and brand promotion.
• A positive attitude, energetic personality, and willingness to learn.
• Excellent written and verbal communication skills in both English and

Swahili (Kiswahili)

Company Description

Givva Wealthtech Limited, a social enterprise incorporated in Kenya, builds wealthy, genuine communities. We are a wealth technology company that empowers communities to shape their own destiny, foster trust, and maximize their potential through technology and financial information. We conduct various trainings on financial freedom and provide a mobile-app platform to help communities and their members make sound financial decisions.

Role Description

This is a full-time on-site role for a Customer Manager located in Nairobi County, Kenya. The Customer Manager will be responsible for ensuring customer satisfaction, managing customer accounts, and delivering excellent customer service. The role will require regular communication with clients, analytics to understand customer needs, and strategies to enhance client relationships.

Qualifications

• Customer Satisfaction and Customer Service skills
• Analytical Skills
• Communication skills
• Account Management skills
• Ability to work independently and manage multiple tasks effectively
• Bachelor's degree in Business, Marketing, or related field
• Experience in the finance or technology industry is a plus

Customer Service Representative (English & French)

What You'll Be Doing:

Handle calls and live chats like a pro.

Manage up to 2 chats at once, replying fast, first message in 40 seconds, follow-ups under 2 minutes.

Use templates to speed up responses and keep everything accurate.

Keep the conversation flowing across 92 chats per day on average.

Solve customer issues related to orders, accounts, and products, making every interaction positive.

Take calls in English and French, offering solutions like refunds or replacements when needed.

Keep accurate records and work closely with your team to meet goals and exceed expectations.

Who We're Looking For

Fluent in French (C1 – written & spoken)

1+ year experience in customer service or similar roles

Excellent communication and problem-solving skills

Able to multitask and thrive in a fast-paced environment

Flexible and ready to work shifts

Comfortable taking a medium typing speed test

Proactive, independent, and eager to make a difference

Perks You'll Love

Transport allowance

Collaborative, growth-oriented work environment

Incentives in USD for hitting your KPIs

Key Responsibilities

• Support the Customer Value proposition in its local and international development and deployment.
• Spearhead Food and Beverage related technical projects at local and regional level and at key customers.
• Manage and support, together with the local DSM, the Global and regional strategy implementation.
• To be responsible for the local deployment of selected international projects.
• To be responsible for making sure sales teams are properly trained and aware of business innovations, new projects, products and applications as well as of business-related technical trends through the implementation of selected training programs.
• Equipment and spares management through sourcing, storing, repairing and maintenance at an optimal cost.
• Giving Technical/Engineering and budget advice to the team and ensuring that the required equipment is available to the customer within agreed timelines.
• Putting in place optimization initiatives to ensure that equipment efficiency is achieved and manage the cost of maintenance and spare parts purchasing
• Carried out planned preventive maintenance within a specified period and specified time and Monitoring of equipment performance and replace/maintain to reduce plant break down
• Generate plant performance report/review the reports and respond to reports and present the same to management.
• Attend plant performance review meetings, give plant performance report, Recruiting, training, supervise and appraise site technicians.
• Address client concerns and ensure the resolution of issues in a timely manner.
• Carrying out hygiene audits and proposing action plans to improve clients' processes
• Carry out market analysis and assessment of competitor activities.
• Retain accounts through the development of strong relationships with key decision makers

Key Competencies

• Engineering: Proficiency in using various software to design and interpret engineering drawings.
• Technical Skills: Strong knowledge of mechanical and electrical engineering principles.
• Computer Skills: Ability to work with engineering software and various applications to troubleshoot and resolve technical issues.
• Mechanical Skills: Understanding of machine operations and functionality.
• Troubleshooting: Ability to run diagnostic tests and identify the root causes of errors or malfunctions.
• Time Management: Efficiently managing personal workload and resolving client issues promptly to minimize downtime.
• Organizational Skills: Keeping track of common issues and maintaining accurate reports.
• Communication Skills: Strong verbal communication for discussing equipment and technical issues with customers, along with written communication skills for reports and documentation.
• Language: Fluency in French is a must.

Qualifications

• Graduate degree in Engineering.
• 3–5 years of experience in engineering in a B2B setup.

Company Description

Mixa Paints, based in Nairobi, Kenya, is a leading manufacturer of high-quality coatings for the automotive and wood refinishing sectors. Committed to excellence and innovation, Mixa Paints adheres to global standards in product performance, sustainability, and customer satisfaction. Our solutions are trusted by professionals across Africa for their durability, precision, and superior finish. We aim to become a regional benchmark in the coatings industry.

Role Description

This is a full-time onsite role for a Customer Service Specialist located in Nairobi County, Kenya. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, handling phone inquiries, and enhancing the overall customer experience. Daily tasks include responding to customer queries, managing complaints, and maintaining positive relationships with clients.

Qualifications

• Proficiency in Customer Support and ensuring Customer Satisfaction
• Strong Phone Etiquette and Customer Service skills
• Experience in enhancing Customer Experience
• Excellent verbal and written communication skills
• Ability to work effectively in a team and manage time efficiently
• Familiarity with customer service software and CRM tools is a plus
• Bachelor's degree in Business, Communications, or related field is advantageous