124 Hotel Managers jobs in Nairobi

• Develop and implement strategic plans for leisure and sports facilities to enhance user experience and profitability.
• Manage day-to-day operations, including staffing, scheduling, and resource allocation.
• Oversee budgeting, financial performance, and revenue generation initiatives.
• Develop and manage a diverse calendar of sports programs, events, and recreational activities.
• Ensure all facilities meet stringent safety, health, and hygiene standards.
• Lead and motivate a team of facility staff, providing training and performance management.
• Manage relationships with vendors, contractors, and external partners.
• Implement marketing and sales strategies to attract and retain members and users.
• Oversee maintenance, repairs, and capital improvement projects for facilities.
• Stay current with industry trends and best practices in leisure and sports management.

• Bachelor's degree in Hospitality Management, Sports Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in leisure and sports facility management.
• Proven experience in managing budgets, staff, and operational activities.
• Strong knowledge of sports programming, event management, and fitness operations.
• Excellent leadership, communication, and customer service skills.
• Demonstrated ability to drive revenue and manage costs effectively.
• Experience with facility maintenance and capital planning.
• Ability to manage operations and teams effectively in a remote leadership role.
• Certifications in facility management or related fields are a plus.

• Oversee the operational and financial performance of leisure and sports facilities.
• Develop and implement strategic plans for facility growth and improvement.
• Manage budgets, P&L statements, and revenue generation initiatives.
• Lead and mentor on-site facility management teams.
• Ensure compliance with health, safety, and operational standards.
• Oversee membership sales, program development, and event execution.
• Manage vendor relationships and facility maintenance schedules.
• Utilize remote tools for performance monitoring and communication.
• Conduct regular site visits and operational assessments.

• Bachelor's degree in Hospitality Management, Sports Management, Business Administration, or a related field.
• Minimum of 7 years of experience in facility management, with a significant portion in the leisure or sports industry.
• Proven experience in managing multiple facilities or a large-scale operation.
• Strong financial management and P&L responsibility experience.
• Excellent leadership, communication, and problem-solving skills.
• Demonstrated ability to manage teams and drive performance.
• Proficiency with facility management software and remote collaboration tools.

• Plan and coordinate all aspects of sports and leisure events, including venue selection, scheduling, and layout design.
• Develop detailed event plans, timelines, and budgets, ensuring financial targets are met.
• Source and manage relationships with vendors, suppliers, and contractors, negotiating contracts and ensuring service quality.
• Oversee event logistics, including setup, registration, catering, entertainment, and staffing.
• Ensure all events comply with relevant safety regulations and obtain necessary permits.
• Develop and implement marketing and promotional strategies to drive event attendance and engagement.
• Manage on-site event execution, troubleshooting issues as they arise and ensuring a smooth operation.
• Liaise with stakeholders, including participants, sponsors, and media, to ensure clear communication and satisfaction.
• Conduct post-event analysis, gathering feedback and preparing comprehensive reports on event success.
• Maintain accurate records of event activities, budgets, and outcomes.
• Manage volunteer teams and coordinate their roles and responsibilities during events.
• Source and manage sporting equipment and leisure facilities as required for events.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 8 years of progressive experience in hotel operations management, with at least 3 years in an executive role.
• Proven experience in managing diverse hotel departments (Front Office, F&B, Housekeeping).
• Strong financial acumen, including P&L management and budgeting.
• Excellent leadership, team management, and motivational skills.
• Exceptional customer service orientation and problem-solving abilities.
• Proficiency in hotel management software (PMS).
• Outstanding communication and interpersonal skills, adaptable to a remote setting.
• Demonstrated ability to implement operational improvements and strategic initiatives.

• Develop, plan, and manage a variety of leisure and sports programs.
• Coordinate all logistical aspects of program delivery, including scheduling and resource allocation.
• Create engaging program content and promotional materials.
• Manage program budgets and track expenses effectively.
• Oversee participant registration and ensure smooth program operations.
• Evaluate program success through feedback mechanisms and performance metrics.
• Build and maintain relationships with instructors, volunteers, and external partners.
• Ensure compliance with safety guidelines and organizational policies.
• Foster a positive and inclusive environment for all participants.

• Bachelor's degree in Recreation Management, Sports Management, Event Management, or a related field.
• Minimum of 5 years of experience in program coordination or event management, with a focus on leisure and sports.
• Demonstrated experience in developing and executing successful recreational programs.
• Excellent organizational, planning, and time management skills.
• Strong communication, interpersonal, and leadership abilities.
• Proficiency in using event management software and digital collaboration tools.
• Ability to manage budgets and financial resources effectively.
• Creative and innovative thinking with a passion for sports and recreation.

• Oversee the daily operations of leisure and sports facilities.
• Manage and mentor facility staff, including scheduling and performance evaluations.
• Develop and manage operational budgets, ensuring financial targets are met.
• Implement and enforce health, safety, and security protocols.
• Plan and manage facility maintenance, repairs, and capital improvement projects.
• Develop and execute programs and events to maximize facility usage and community engagement.
• Ensure compliance with all relevant local and national regulations.
• Maintain positive relationships with staff, patrons, governing bodies, and suppliers.
• Implement strategies to enhance customer satisfaction and operational efficiency.

• Bachelor's degree in Sports Management, Facility Management, Business Administration, or a related field.
• Minimum of 5 years of experience in managing leisure and sports facilities.
• Proven experience in staff management, budget control, and operational planning.
• Strong knowledge of health and safety regulations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to balance on-site operational needs with remote strategic responsibilities.

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are currently seeking a
Reservations Manager
to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a
Reservations Manager
, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. This role combines leadership with strategic thinking, requiring hands-on expertise in systems such as
Amadeus
,
Lighthouse
, and
Pulse
, along with a strong understanding of revenue optimization, inventory control, and market analysis

Key Responsibilities

• Oversee day-to-day operations of the reservations department across all booking channels (phone, email, OTAs, GDS, ).
• Ensure data integrity, accurate inventory management, and proper allocation of room types across all platforms.
• Maintain rate parity and content accuracy across OTAs, GDS, and CRS platforms.
• Supervise and support the team in handling guest inquiries, special requests, and group blocks.
• Monitor booking pace, lead times, and cancellation patterns to identify opportunities and risks.
• Utilize
  STR,
  Lighthouse
  and
  Pulse
  to track competitor pricing, demand trends, and forecast accuracy.
• Support and execute revenue strategies in collaboration with the Revenue Manager.
• Load and manage rates, packages, and promotions across Amadeus CRS and PMS platforms.
• Act as the department lead for system-related matters involving
  Amadeus
  ,
  Pulse
  , and
  Lighthouse
  .
• Lead, coach, and motivate the reservations team to meet performance targets and customer service excellence.
• Conduct regular team meetings, training, and one-on-one sessions to support development.
• Coordinate cross-departmentally with Sales, Front Office, Revenue, and Marketing to align on business goals.
• Generate daily, weekly, and monthly reports on booking trends, channel mix, conversion, ADR, and RevPAR.
• Provide recommendations based on data to improve conversion rates and minimize revenue leakage.
• Prepare and contribute to forecasting, budgeting, and business planning processes.
• Ensure compliance with Radisson brand standards, SOPs, and audit requirements.

Qualifications

• Minimum 4–5 years of experience in hotel reservations or revenue management.
• Degree or diploma in Hospitality Management.
• Certifications in Revenue or Reservations Systems (Amadeus, OTA Insight) are an advantage.
• Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions with proven problem- solving capabilities offering support where required.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -
Be part of a team that creates
exceptional experiences and memorable moments
every day. Let your
Yes I Can
spirit shine as you bring hospitality to life.

Build a Great Career -
No matter your background or experience, we invest in your
growth, learning, and career development
—helping you reach your full potential.

Experience the Team Spirit -
Join a workplace that's
inclusive, fun, and meaningful
. We celebrate diversity, support one another and foster a sense of belonging through our
Employee Resource Groups and inclusion initiatives
.

Lead with Your Ambition -
Your ideas, passion and drive matter We empower you to
make a difference
—in hospitality, your community and beyond.

Enjoy Global & Local Perks -
No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding

Join us in shaping the future of hospitality
If you're ready to
bring your talent, energy, and passion
, we'd love to hear from you.

Apply now and let's make every moment matter.

We welcome applicants from all
backgrounds, abilities, and experiences
. If you need any adjustments during the application process, please let us know.